I've struggled for a while with what to write. Our experience with UPwright Moving was less than par. The quote and scheduling of the move was the only easy, good part. After that, things went downhill. And quickly.
We were to move out Tuesday, Sept 12 (starting no later than 9am) because closing on our home was at 2pm and we were to move in to our new home on Wednesday, Sept 13 right after closing. First of all, the movers were 20 min late on the first moving day. Never even called. I called and was told they were almost there. Then they had to do a walk-through and paperwork, so moving didn't start until 9:45. After the guys moved some stuff, they kept sitting in garage watching the rain instead of bringing items downstairs. They said they couldn't work in the rain. Finally they "finished" at 2:05, were paid, and I was able to finish cleaning. We had to load my car and store several things at a neighbor's house because they ran out of room on the truck.
Then, they were to meet me at the new house after closing the following day. Again, they were late. Still no phone call. I called and the owner said it was his fault and he told them the wrong time. They finally got there, "finished" unloading the truck, were paid for the 2nd day, and left.
Upon unpacking, we noticed they used boxes in my youngest daughter's room to hide her dresser. They had beaten it up so bad the paint had come off. I had just painted it 2 weeks prior at the old house for her new room. What was worse than messing up the paint, they found a can of paint (at the new house so it didn't match) and "touched up" the places on the dresser, even painting the metal french provincial hardware. I immediately sent pictures and asked for someone to call me the very next morning. No one did. So, I called AGAIN. When I called to complain, they thought I was crazy until both Wright brothers came out and looked for themselves. The dresser was AWFUL. They agreed and said the mover got scared when he saw how bad it got beat up in the truck. They didn't have time the day before to wrap it. He told me they'd take care of it and for me to call them when I found the right paint.
I left him a message when I found the paint a few days later to get it repainted and no returned call. Called the next week and was told it'd be another 2 weeks before they could send him out. I called his personal number back again and left another message. This time, he called....saying he never got my message although I showed him proof on my call log. He said he could be out in a couple of days. Finally he came out and get it repainted.
After all of this, we have since found...
A hidden, broken plastic bin in attic with broken keepsakes on attic floor.
Tons of boxes/bins still in garage that were clearly written to which room they go.
Boxes in wrong rooms because they carried 3-4 boxes at a time.
Recently got our Christmas decorations down from the attic and they had stacked tons of heavy boxes on top of my ornament bins(clearly started attic and VERY FRAGILE on the bins) causing all of my Winnie the Pooh blown glass ornaments {that my grandparents gave me} from childhood to break.
Needless to say, very disappointed. read more
