I first hired Up Time Technology to build me a dual boot (XP of blessed memory and Windows 7 Professional) machine in 2010. They sat down with me and suggested a configuration in the middle for my QuickBooks consulting business. They pointed out that I didn't need to use a i7 chip for my set up, review, and training business and an i3 would be under-powered. Now seven years later, it is still running strong. I then went back when I had hard disk problems. They replaced the drive with a solid state drive, suggested that since I could do a fresh install that this would be a good time to switch to using a 64 bit operating system (I had chosen 32 bit because of problems with QuickBooks and 64 bit systems when I first got it built), and doubled my memory to 8 GB. Price was reasonable, on budget, and delivered on time. I recommend them to my clients who need real computers and not the crap sold at big box stores or Costco. read more

Great customer service. Willing to help with big jobs and small! Love supporting small local businesses alike. Every person I've ever encountered with Up Time Tech has been a pleasure to work with. Thank you for your help and support! read more

I brought in a working computer and in 2 hours got a call that my power button didnt work, my power supply was likely bummed?? possibly my mother board fried and operating system compromised or trashed. I brought in a working 1700.00 computer and its wrecked in 2 hours! And I should not interrupt until he was done and then he could answer my questions. No manager was available. I went in VERY upset. I clearly asked to speak quietly in a private office to a manager. I was refused. He had to speak to the tech with me. HIS CHOICE. I was almost hysterical and chose to leave as I was told I could not get upset .. they screwed up my computer and I wasn't allowed to get upset. I wanted to SCREAM! I stood on the street figuring out what to do and here comes the manager with my computer. He said it was all "on me" because I got upset! Oh, yes, they waived the diagnostic fee for breaking my computer. I hate to write bad reviews and to be in this kind of situation. I went somewhere else. Only the power supply was burned out WHICH WAS WORKING WHEN I BROUGHT IT IN!!!!! The new place and I discussed removing this review. I can't. I had to pay 250.00 to fix the damage. I dislike bad karma, but I am opposed to creating a very expensive heartbreaking time for a customer because of inability to listen or talk nicely. read more

I was disappointed by the service I received and the response when I e-mailed about the issues. I have had decent experiences here in the past but doubt I would return. Initially I justified paying more and traveling further because they were a "mom and pop" shop rather than going to a big box location but it wasn't worth it in the end. The cost vs. quality of service just did not match up, and the arrogance I experienced was a but much to take. read more

Getting your computer repaired is like trying to find a mechanic: I know nothing about the machine, I have a sneaking suspicion that the mechanic is trying to screw me, and it always costs a lot of money. That being said, the first two worries are essentially eliminated by going to Up Time. I have taken my laptop there twice now and have had very positive experiences both times. The front desk person is extremely nice and friendly. The techinician I've had both times, Scott G. explains EVERYTHING (even stuff I just nod my head to and pretend to understand). I ask stupid questions and he doesn't even blink an eye. Yesterday, after replacing my hard drive, he even spent extra time with me trying to figure out how to fix my keyboard. It's expensive, but all computer repair is expensive. They warranty the hard drives they put in for three years, which is a long time. They removed a virus from my computer before and gave me excellent advice on which virus program to use that would actually protect my computer. Not having my computer is like missing a limb, and I called twice in a day to check on it. They were still nice to me, and that is saying something. read more

WAY overdue to give Uptime some love on Yelp. Our extended family and friends have been extremely satisfied customers for many years. We buy our systems here, and get them serviced here as well. Turnaround time and pricing are extremely reasonable. We are hard to please....and we are VERY pleased. read more

I've been using Up Time for my personal and business computer needs for the last 20 years. They build custom machines exactly the way I want them, usually for the same price as Dell or HP. And they service what they sell - usually on the same day. I recently had a problem with a new machine where it only happened when my treadmill was running. David, the technician from Up Time came to my office and thoroughly analyzed the problem. He's got a lot of experience on all the things that can go wrong, and I was thoroughly impressed. And I'm an engineer by trade, and used to work on computers myself. I trust these guys. Buy with confidence that you're getting a good deal and expert help. read more

AWESOME!!!!! AWESOME IN EVERY WAY!!! My computer crashed and would not so much as turn on! I shopped around and called 4 different places. Of the 4 places, Up Time Tech gave me the best explanation, told me to come right in and gave me a quote for repairs! I brought my computer in and they were able to extract or salvage ALL of my data and operating system from my old hard drive! My computer was shot so I had to buy a new one. I dropped off the new computer and they also loaded ALL of my data from the old hard drive to the new computer and completely set up my new computer for me. When I got the new computer back to the store and set it up, I turned it on and EVERYTHING was there just as it was before!!! After the fact I had a few questions and needed something else done and when I called my tech, Scott was able to remote right in and took care of my issue within 5 minutes flat!!!! This place saved me!!! They were so nice and did not treat me like an idiot and did not talk to me like I was a moron when I had questions!! Not only were they able to salvage my hard drive but they set up my new computer for me, helped me out days later and they got the initial job done pretty quick!!! Everyone there was great and very friendly! Anytime I called they answered the phone right away and the Office Manager answering the phone and the front desk staff was also GREAT!!!!! And the best part- Everything that they did for me cost me less than $150.00!!! They are worth a lot more than that!!! I found UP Time Tech online and am so glad I did!! A big THANK YOU to the staff and to my tech Scott for taking care of me and getting me up and running! I will now use this place for any computer issue I have and will recommend them as well!! Keep up the great work!!~ Thanks again!!!! read more

I couldn't be happier with this place. My power supply took out my motherboard, but I wasn't sure what else it took down. Instead of spending hours myself, buying new parts, and figuring out what else broke piece by piece, they did it for $35 flat. Great service, fast turnaround, and helped answer every single question I had. I hope I don't have any other problems with my PC, but if I do, I'll go here without hesitation! read more

I spilled orange juice on my Sony laptop. Spilling liquids on your keyboard is something that other people do, until it happens to you. Scott Gallagher, the tech at Up Time Technology, sent me a link to an Amazon business, to purchase a new keyboard, (so that I could obtain the warranty.) I brought it in to Scott and he installed, while I waited. He took the extra time to match up my graphite colored plastic face, so the computer wouldn't look patchwork. All this within one week! read more

I purchased my computer from Uptime and had great service with this purchase; I have also had good repair service on past systems. However, I purchased new antiviral software from them and I had a crummy experience with their customer service and the product itself. When I spoke to a technician about my problem, I got the strong impression that I was imposing on him. My needs were not met; my questions were left unanswered and unresolved. Therefore, that being said I looked up the 1-800 number and got my concerns addressed adequately and the problem in question was resolved. I would not advise calling and asking questions over the phone, I was told that I was asking for "free services". Even after making a purchase of the product in question. My advice is be careful when asking for anything "extra"... read more

I loved their service. Actually I didn't know this place. I had to take laptop of my sister for a repair. It has been done from here. I got recommendation from her. After talking with them, they took five minutes and said to take it after one day. Just after one day called for taking. It was still okay. read more

I am a small business owner. Was a customer for many years. Would have them build three computers at a time and install then with setup. Now they wont even talk to me because my business is to small. Cant wait till they get knocked down a peg or two. read more

Up Time put a new speaker system into my restaurant. I knew next to nothing about speakers so I was a little worried but they made the process very easy. The owner, Tyson, is a very good guy and provides excellent customer service. He cares deeply about providing his customers with the best solution, and making sure everything is done right. They did a very good, thorough job, and left the restaurant cleaner than it was when they got there. Tyson has stopped by twice since to make sure everything is still working well. His customer service is unmatched. read more

I've been a customer for about 8 years & thought these guys were the best! I recommended them to everyone. Sadly, not so anymore.The work is fine but forget customer service. Better dare not ask a question unless you're a serious techie - otherwise expect to be treated with a rude and arrogant attitude. The owner used to be a nice guy but maybe he just needed the business then. Too bad. read more

I brought in a pc that I had reinstalled Windows on. After the reinstall, I couldn't connect to a wireless network and after several hours of trying to install the drivers from the dell web site I decided I needed the help of a professional. Both when I called the store and when I dropped off the computer, the employees were extremely courteous. Scott called a day later and explained what the problem was and how he fixed it. I did not feel rushed. In the end, I had my computer back and working in 24 hours. They charged me for 30 minutes of work. I am extremely pleased. read more

What a great company. We had our printer repaired. 5 days later a line appeared on the printed pages. I brought the printer in and 10 minutes later the technician had removed the envelope chad and coached me on what to look for next time. I thought they had botched the repair and they quickly and nicely pointed out it was self inflicted. Best of all, no charge for the second repair, and delivered with smiles and genuine concern. read more

I've been meaning to write a review for some time. I bought my laptop from Up Time Technology four years ago, and have been back to them two or three for help with some issues, which turned out to be minor. They give excellent, personal service, there on site, which is a huge plus. They have been very fair with their prices with me - even given some unexpected freebies and discounts. They have been competent and knowledgeable for all my needs. I would not hesitate to recommend them. read more

I can't even count how many times I've purchased equipment or had computer service done by these folks over the past 20 years or so. They are not the cheapest, but it is always fixed the first time. The hardware they sell is high quality at a competitive price. Their advice and support is always spot-on. Even their managed services like e-mail run seemlessly. There are cheaper places out there, but if your time is valuable, I recommend them highly! read more

I've been using this place for years and I've never been disappointed. They were able to retrieve my data after 2 separate crashes (I've learned my lesson now!). They gave me a sound card they had laying around for free when mine wouldn't work with an audio interface I had. AND I just had them assemble my new computer. Rebekah and Jennifer were great at the front end with general questions and coordinating. HUGE thanks to David for a perfect build and especially for answering all of my questions! read more

Up Time Technology is the place to go if you want a correct answer to your computer concerns and the bonus of a very fair price in fixing same! My laptop hard drive was failing and Scott was able to install a new drive and also transfer all information. Nice, honest, and knowledgeable people a hard combination to find now a days. read more

Helped me fix my keyboard @ no charge, and it was closing time!

Up Time did a great job with a recent computer problem I had. The hard drive on my 16 month old Asus laptop abruptly failed, which for a digital hoarder like myself (music, photos, spreadsheets, DATA) was a terrifying reality to confront. I do backup my files, just not nearly often enough... While trying to stay calm, I made a list of about 15 places in the Seattle area where I could take the machine for a hard drive recovery. After calling around, I decided to go to Up Time because it was close to my residence and the help on the phone was excellent. After dropping the machine off, Scott had it back to me within 48 hours with a completely restored hard drive, data 100% intact! I am an OCD type when it comes to my precious computer, so I had a bunch of questions and a few subsequent minor issues to follow-up on, but Scott was patient with me and communicated effectively every step of the way. I will be going to Up Time for my future computer needs! read more

Always excellent, quick repair service. Our company has counted on UpTime for years.

Thank you, Up Time! You are a kind and compassionate team. I am grateful for you, Kim

I worked with Peter Hansen in this company in the late 80s. There is no more honest and decent human being on this planet. I had no idea they were still around. If it's still family owned as they say, then you are dealing with an earnest and decent company. read more

I can not say enough great things about these guys. They totally went out of their way to take care of me and my computer. I had just left the mac store with a quote to fix my macbook for $400 at minimum. I had a cracked screen on a 4 year old macbook, which is code at the mac store for sell her a new computer. Not wanting or needing to replace anything on the computer besides the screen I left the store telling myself i could totally send all of my emails from my iphone. I yelped local computer repair places and let the yelp gods do their work. I was told when I came in to Up Time by the receptionist that they don't work on macs, but she would see if any of the techs could take a look at it. They told me they could fix it, but it would be best if I bought the part online and they installed it, so that the warranty for the part would be in my name. Sounded a wee bit different than what i was used to hearing, but with a price tag of $50 for the part, $50 for the labor, I was in. I can happily say I am typing on that very laptop now and couldn't be more thrilled. read more

They are great! I was having horrible problems with my computer and took it in to Up Time Technology because of a high recommendation from a computer savy friend. I am very very happy with my decision. My computer turned out to have a virus all through the system, and Scott took care of it for us. He also installed an external backup drive, backed up our whole computer for us, set it for automatic backup, and installed a security system that will work much better than the old one we had. I was also VERY impressed at the way I was treated. I know hardly anything about computers. I can do the basics, but don't know refinements and certainly not the language or terms. For example I didn't know what a "browser" refers to, simple things like that. Scott didn't act like most computer people do. He actually listened to me, and answered all my questions in a way that I could understand and didn't make me feel dumb (like most computer techs do) because of the questions I was asking. I will be going back there to buy a router from them for our laptop. Their prices are reasonable too. It's good to know there's a computer place that can be trusted and that does great work. read more

Talk about life savers! This company was able to get a tech over to our business within a few hours of me calling frantically due to our fax machine deciding to stop working in the middle of the work day. I would highly recommend this company for either emergency fixes or general maintenance or repairs to any computer based devices. Bravo Uptime, you got us back up and running in no time at all! read more

I am VERY impressed at the service I received from David and Scott. I use my computer to work from home, so I needed help FAST. My problem was diagnosed within a couple of hours after dropping off my Dell desktop. David even helped me deal with Dell in getting them to honor the warranty and expedite my repair. THEN David pulled the files I was working on and loaded them on a disk so I didn't have to redo a week's worth of work. I can't say enough about how happy I am with the level of service at a very fair price. I won't be going anywhere else for my computer needs. read more

My old XP machine finally crashed irredeemably, and I took it to Uptime to recover files from the hard drive. The good news was they were able to extract all of the files and put them on memory for me to access. The bad news was that there were tens of thousands of image files, mostly logos from web sites we'd visited over the years we owned the computer. There was just no way to sort the family photos from the little icons. That wasn't their fault: the O.S. was toast, and they did a good job getting anything. read more

Enter the Studio, the interactive design agency I work at, has partnered with UpTime for nearly five years and I highly recommend them! Whether it's a server outage, questions about hardware or storage or software updates, it truly feels like they're our in-house IT department. Best of all their monthly service helps proactively keep an eye on things before large problems arise. We've used them to migrate servers, off site backups, install backup power supplies and upgrade server hardware and setup VPN. The service is detailed, response turnaround times are lightening fast, weekend service when needed and everyone is very knowledgeable. Thanks Mike and the UpTime Family! read more

After six years my iMac was intolerably sluggish, so I took it to UpTech to see if there was anything they could do to get it back up and running so I wouldn't have to buy a new one. Scott installed a new hard drive, and now my iMac is like it was when I purchased in 2008. The savings was big-well over $1,000. read more

I have never used a computer service before, up time was efficient, kept me updated and charged a fair price based on time spent. highly recommended. read more

A great place to get computers fixed or to get new hardware or software. Scott gave me an honest accessment of what I needed to do to get my computers up and running. read more

Never buy a computer from this business. I bought a laptop from this company a little over a year ago. I decided to purchase from this business rather than a Costco or Best Buy because I wanted personalized, local service (which they promise) and I wanted to support a small business. What a mistake! Since we bought the laptop the mouse has always been very difficult to use and about five weeks ago it almost completely stopped working. We took the computer into them to have it serviced on July 2nd. They told us that the motherboard was out and it would have to be sent out to the manufacturer for repair and would take about two weeks. They also could not tell us whether or not it would be under warranty untl they talked to the manufacturer. To get a loaner would cost us about $160 for labor to set up the loaner. We agreed to let them do the repair and waited to hear from them. And waited, and waited and waited. After about five days we contacted them, they had no news from the manufacturer and said they would contact us when they did. We waited again, and waited and waited. We finally contacted them again only to find that after two weeks they still had not heard back from the manufacturer, they weren't sure why but now they would follow up with them. Upon following up they discovered that the manufacturer had never received the fax that Uptime had sent them proving date of purchase on the laptop. They told me they would find out what happened and get back to me as soon as they could. Five days later I called them back to find out the status. My service technician was in a meeting, I was told he would call me back an hour later. One hour and 15 minutes later I called them back only to find that my service technician had gone to lunch. I asked to speak with the manager, who to his credit was actually very helpful. He apologized for the lousy service, did some research, and offered us a free loaner with all of our files on it. Even after this though the repair was still not completed for another week. All told the two week repair ended up taking just over four weeks. And this company that offers "local service" failed to follow up with us adequately throughout the process. The equipment that they so thoroughly research and choose to sell because of its "high quality" failed on us. Everything that I had hoped to gain by going through Uptime for my computer purchase completely and utterly fell through. Next time I buy a computer I'll go to Costco or Apple. No more Uptime! read more