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    Up the Creek

    3.0 (4 reviews)
    Ultra High-EndSporting Goods

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    15 years ago

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    12 years ago

    Staff are difficult to deal with. The prices and logistics they quote are not what one will pay.

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    12 years ago

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    13 years ago

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    DICK'S Sporting Goods - This is just the packing box it came in. Just to substantiate that I really ordered it

    DICK'S Sporting Goods

    2.5(43 reviews)
    8.3 mi
    $$

    I went into the store Saturday, January 18 and spent about $900 on weightlifting equipment…read moreincluding one major item which needed to be shipped to my house namely a Nike squat rack. I received notification from Dick's Sporting Goods and also FedEx that it had arrived at my house today however what I found was simply too posts which make up part of the unit but that was all. So in other words I received something that was totally unusable and didn't compromise the majority of the parts that were supposed to arrive constituting the whole unit. I'm including two pictures attached here. One is an actual picture of what the unit is on the website and the other is what arrived at my house. I called the online store location since that is where it ultimately came from and they didn't know what they were doing and it took me forever to get them to understand what the problem was even though it's a very simple scenario and they told me that I would either have to repack everything and let FedEx pick it back up and wait for a new order to come in or I could wait for them to contact the manufacturer and see how long it would take them to replace whatever pieces are missing. I got no idea of how long either option would take. So I spent time repackaging everything for a future FedEx pick up. I called the Woodbridge Dick's Sporting Goods store to give feedback to the store because they are the ones that I paid for this and they are the ones to put the order in and I have to say that I didn't get any empathy at all. I'm sure that I wasn't in a good mood when I spoke to them but they weren't at all helpful or nice about it. They weren't rude either. All I can say is, after spending a little bit less than 1000 bucks, I really thought I would get better service and results than this. I'm hopeful that UPS does come and pick up what they sent and then brings me a new box that contains all the parts so that I can actually have what I paid for. I don't know how long that'll take no idea but hopeful. I would advise anybody to be very careful shopping there to make sure that things are done properly.

    I was visiting the store to make a return/exchange. Upon entering, I attempted to walk to the…read moreregister to tell the employee (Shams) that I would like to make a return. Instead of a polite greeting, she rudely said, "you have to get in line." I was confused and she repeated it with the same tone. I didn't mind getting in line, however there was only a woman entering the line from the other way. Nonetheless, my only reason for entering that way was to announce I was returning something because I lost my receipt. When It was our turn, Shams looked at the shoes I was returning and asked if they had been worn. They had not. I actually purchased 2 of the same shoes, just different sizes, and kept the other one. I said they hadn't been worn. She replied, "no one is gonna buy these" with an attitude. I said, "excuse me?" Still with an attitude, she said, "nothing." At the end of the transaction, I asked for her name and she said (again with an attitude), "Shams, why?" I told her so that I can leave a review of her service. I have shopped at Dicks several times and have never been met with such a nasty attitude, especially upon entering the store. I hope Shams can be coached or refreshed and on what customer service should look like, because what I experienced was below standard.

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    DICK'S Sporting Goods
    DICK'S Sporting Goods
    DICK'S Sporting Goods

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    PJ's Sports

    PJ's Sports

    4.4(14 reviews)
    21.8 mi
    $$

    PJ'S was awesome! I have to admit that I'm usually guilty of buying all of our sporting equipment…read moreonline, only because it's convenient. But my daughter needed new soccer cleats because her feet have been hurting, as well as some shorts that are part of her club's soccer uniform. PJ'S carries the shorts so we made a trip over there. The staff was all SO helpful! They went above and beyond to help my shy daughter with her cleats. First they suggested that for her foot pain, we may not need to spend money on new cleats after all- they thought she would find relief from a somewhat inexpensive pair of heel cups. It was so nice of them to be so honest when I was ready with my wallet open! . I decided to buy the heel cups and new cleats because her cleats are a little old. She had trouble finding some that fit and they must have brought her 20 pairs to try on, to make sure she found some that fit comfortably and perfectly. They were so kind and so patient! It looks like there won't be anymore online soccer purchases for me. We'll be back, PJ's!

    I am a 'buy online' first guy but I have bought shin guards and cleats for my kid here because the…read moreprices were actually slightly less than Amazon and Dick's for the same item. On top of that, they are next to the Trader Joe's and Whole Foods I always go to, they have my kids' club team gear, and the guys who worked there actually recommended AGAINST buying a more expensive cleat for my kid based on her age and playing level.

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    PJ's Sports - Located in the Tysons Station center on Leesburg Pike

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    Located in the Tysons Station center on Leesburg Pike

    Up the Creek - sportgoods - Updated August 2026

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