Katie, the manager responded to my yelp comments. My review is very accurate and fair. I'm not one…read moreto do this on yelp. But the treatment that I received was just lousy. No, they didn't have one item they messed up on. There were several that were not accurate. They were not handled correctly. She also did not want to produce cashed checks, saying they didn't have them only to produce them later. Beware

Great service! Good recommendations and helpful staff, but not pushy on the sale! A personable and…read morehelpful owner and staff. Quick turnaround on the ring pricing info! Beautiful authentic jewelry. A bit pricey, but certainly worth it for the authenticity and quality.

From the moment I walked in, I was greeted with sincere kindness by who appeared to be the owner or…read moremanager. Her tone and disposition immediately resonated with me. I came in to replace the batteries in a watch or two, yet she treated my request with the same enthusiasm as if I had said, "Show me your most expensive diamond!" When I returned with the watches, another incredibly helpful sales associate, Lexi, took them right away, clearly explained the cost, which was extremely affordable given the watch types, and she set expectations with ease and professionalism. Less than 10 or 15 minutes later, a gentleman emerged with my watches in hand, fully operable and ready to go. Wow. Exceptional service. Fair pricing. Genuine people. Is this 1982 again? Long story short, I've found a new go to option for my jewelry needs, and it's right in my own backyard. Recommendation Level: Absolutely.

Met several of the employees when coming in to view their collection and services. Not only were…read morethey all very kind and informative. They also offered further insight and custom options for all kinds of jewelry and even have gold dipped roses! Such a unique store and a true gem in Waldorf.

I had a great experience talking with Malek after a miscommunication. He was very understanding and…read moreaccommodating with my situation. I will definitely purchase my jewelry from him again.

I walked in on a budget and last minute timing before my wedding for my wedding set, as the seller…read morefor my original set cancelled the order. I am heavily pregnant and had my two year old who was very rowdy this day with me. The ladies behind the counter, I think one was named hakima? Were SO WONDERFUL more than happy to assist and give us amazing prices. Found my ring and they managed to not only do that but rush my sizing in time for the wedding as well. I am so glad I came to this shop!!! Leaps and bounds different from how we were treated at other jewelry stores. They were so patient and kind to not only me but to my rowdy little two year old girl. Ten stars!!!!

Always has the best prices and will negotiate within reason. I have always found really great deals…read moreand quality items.

Don't understand the hype- I stopped by for a loan - Tag Hauser Watch (new with papers) Breitling…read moreWatch with papers, diamond rings 3.25carat ttw. gentleman told me they couldn't determine a value they're too high end ‍ then I saw Van sneakers for sale and used LV bags... understood-

I've had consistently poor experiences with Jared in Waldorf. First, two watch repairs were delayed…read moreby weeks past the promised date. Later, attempting to buy earrings, It was confirmed they needed ordering and a request for pricing/stock, but received no follow-up, leading to the same inaction. ( I had to follow up ) It's unacceptable to have to chase a company for business, and this lack of service seems to stem from management.

So so grateful to Ms. April for getting us in and out so quickly for a ring cleaning before our…read morevacation! She took us 15 minutes before closing (sorry!) with the intention of dropping off my ring, but she was so graceful and inspected and cleaned my ring herself! We were in and out within 10 minutes and she invited us to the their next event! Incredibly excellent service from her and I will definitely be requesting her services next time we come.

Came here a couple of days before Valentine's Day to pick out a gift for my mother for her…read morebirthday. The young lady in the store really helped me out and helped me pick out a necklace for my mother and also encouraged me to sign up for rewards to get points. I was also able to get engraving on the necklace that I picked out from my mother, which was neat. I was literally in there for about 10 minutes and I will definitely go back to get more charms for her necklace and maybe for myself lol!

I've had an account, purchased jewelry (pick up orders or directions for specific pieces... not a…read morepersonal experience), had jewelry purchased for me, but never went in for my own experience. Hands down Channing made my experience special and her customer service alone made me want to purchase more. Suggestions, try ons, patience with a new customer all with a smile. Thank you for my first personal Pandora experience. Channing you're a gem! Thank you!!!!

The workers really helpful and really nice bout everything. It was a whole vibe. Please come out…read morehere

Bought an engagement ring there for Black Friday in 2018. Part of the deal for the warranty is that…read moreyou get it "professionally cleaned" and inspected every six months. Well, we recently took it in for cleaning and resizing (since I did not give it to her until last May). The older lady working the store cleaned it and when you look at it, you could clearly see red fuzz embedded in the ring. She proceeded to tell us it was just a reflection from a different colored sweater my fiancée was wearing. After we showed her it was just embedded fuzz, she told us when they resize it they would do a deep clean and it should be removed then. Fine. She proceeds to tell us she can't send it off for resizing for 2 weeks. Ok. The ring is about a .5-1.25 sizes too big. It falls off all the time and spins freely around her hand. The lady proceeds to tell us that it is "normal" and "fine", and shows us her ring which fit nicely on her finger saying it was the "same". My fiancée asked if hers falls off every time her hands get wet or if she moves too rapidly- she says "No" and then repeats the fact that we have to come back so the conversation is "irrelevant". I didn't know customers were such an inconvenience! Only reason I'm giving 2 stars is bc the ring was beautiful and 30% for Black Friday. But this visit is not helpful and the ring is clearly not clean.

kay jewelers in st charles mall in waldorf do not respect all people...i been waiting here for bout…read more45 minutes before i got waited on...another person walked in after me and was waited on because he was purchasing something...and....other reasons..i dealt with this in st lucia at sandals!..really

Just don't do it. They change their "policies" on the fly to get more money out of you. They are…read morecommissioned employees & this Kay's location uses deceitful & manipulative sales tactics. There is a High employee turnover so the original sales person you work with will most likely be gone then they don't stand behind the "policies" they originally told you. If you are getting engaged or buying something for a special occasion Please don't do it here at Kay's in waldorf. I'm already in contact with corporate about them. Don't end up with the same headache. And the manager Ronda Bousaba & the salesperson Marilyn Mastros are absolutely horrible. They will try to steal your money while smiling in your face. I wish I could share all the disrespect & unprofessional behavior that my fiancé & I dealt with. In summary they stole my trade in ring worth $3000+ and switched the paperwork out. Luckily we caught it and went back the next day. PLEASE look at the other reviews that Yelp has under the not recommended area. I wish I had seen those reviews before I ever went to this location and tried to do business with them.