Your feedback once again reflects our unpleasant experience with you. I am attaching our email…read moreexchange for people to see the accurate interaction.
After much back and forth, you threatened to place a mechanical lien against me, and I replied that I would provide negative reviews. I said I did not want the door and you said you would take it back. I agreed to it and said I wanted my deposit back. I said I would start again with another company to get a white, not gray door.
You said you would get back to me. The email below shows your "amicable resolution." You attempted to charge ABOVE the original cost of the door to remove the gray one.
The manufacturer of the door did say that this is their version of white. As can be seen by the pictures, it is not white. It did match the color chip they brought to our house AFTER the door was installed. Again, this is YOUR business and you should know this when you sell a "white" door to a customer who orders from you on the phone based on a brochure.
As to the "independent contractor" YOU recommended, he was asked to add two 2x4 pieces to buffer the areas he removed in order to ensure proper support of a large beam. This is not out of the realm of the job he was doing. He obliged and was paid in full and on time.
I posted reviews of our experience with you on several sites so that others who search for garage doors will have a full and factual picture of our experience. That is what these sites and reviews are for.
Yvette,
We are writing in response to your recent email, in which you threatened legal action if we do not pay in full for a garage door that we neither approved nor are satisfied with.
Let us be absolutely clear: your company failed to deliver the product we reasonably expected. Your technician came to our home, took measurements, and handed us a brochure from which we selected a white garage door. We were not shown a physical color sample or informed that the manufacturer's "white" would be gray. We reasonably relied on your expertise and representations, and what was delivered does not meet those expectations.
Your statement regarding that you truly hoped to resolve this amicably is insulting. You did nothing to offer a resolution.
We have decided to complete payment and end our discussion with you. Your company and the way you handled this matter show how little you care to meet your customers' expectations.
On Monday, May 12, 2025 at 10:46:05 AM EDT, Queen Able queenable@nydoors.com wrote:
Dear Iris,
I hope this message finds you well.
I wanted to follow up on our recent conversations regarding the garage door installation. As previously explained, the door installed is the manufacturer's standard white, which is the white they offer. Any deviation from that color would have required a custom order and powder coating, which comes at a significantly higher cost.
Per our written communications and your deposit, there is a valid contract between us. As such, the remaining balance is due in full.
We were advised that if we are forced to remove the installed door, we would be entitled to collect the following from you:
The full cost of the door and opener
Labor costs for both installation and removal
Lost wages associated with this project
We truly hoped to resolve this matter amicably, but if the outstanding balance is not paid promptly, we will have no choice but to begin legal proceedings to recover the amount owed.
This will serve as our final attempt to resolve this matter before pursuing legal action. To avoid further proceedings, please ensure payment is received by May 16th. You may send a check by mail or submit payment via Zelle to queenable@nydoors.com.