Why You Should Think Twice Before Ordering from Unplugged Performance When it comes to upgrading your car, you expect quality parts and excellent customer service--especially when buying from a company with a reputation like Unplugged Performance. Unfortunately, my recent experience has shown me that their products and support don't live up to the hype. I purchased the front and rear sway bars, adjustable end links, and luxury suspension kit for my Tesla Model 3, spending $2,300 upfront. To ensure everything was done correctly, I also paid $1,500 to have these parts installed by one of their approved installers. Everything seemed fine at first, but soon after installation, I noticed a loud clunking noise coming from the front of the car. Over the next several months, I spent over $1,000 in diagnostics at Tesla and the approved shop, only to discover the issue was defective sway bar bushings provided by Unplugged Performance. Thinking the company would stand behind their product, I reached out to customer service, expecting a simple resolution. What I got instead was a nightmare. Here's what happened: After over 50 emails back and forth, their only "solution" was for me to purchase a stock sway bar at my own expense, pay to have it installed, and then ship their defective sway bar back to them. Only after they received it would they consider issuing a refund. They refused to provide replacement bushings, which would have solved the problem easily and quickly. Worst of all, they suggested I should have "verified the parts worked" before discarding my factory sway bar--a ridiculous and unreasonable expectation for a product marketed as a direct replacement. When you buy premium aftermarket parts, you trust the company to deliver quality and stand behind their products. Unplugged Performance failed on both fronts. Not only did they provide defective parts, but their warranty process was overly complicated, dismissive, and lacking in accountability. If you're considering ordering from Unplugged Performance, be prepared for a frustrating and expensive experience if something goes wrong. My advice? Look elsewhere for companies that prioritize customer service and value your time and money. read more

I recently installed the Tesla Model S Carbon Fiber Long Tail Trunk Spoiler from Unplugged Performance on my Model S Plaid, and I am absolutely blown away by how transformative it is! This spoiler isn't just an accessory--it's a game-changer that elevates the entire look and feel of the car. First off, the aesthetics are on another level. The long tail design seamlessly extends the sleek lines of the Plaid's trunk, giving it a more aggressive, aerodynamic profile that turns heads everywhere I go. The exposed carbon fiber weave is stunning, with a flawless gloss finish that matches perfectly with my black paint job. It looks like it came straight from the factory, but with that extra edge of high-performance style. Driving around town or on the highway, I've gotten so many compliments--people think it's a custom supercar mod! Beyond the looks, the engineering is top-notch. Crafted in collaboration with Koenigsegg using autoclaved dry carbon fiber, it's incredibly lightweight yet super rigid, which helps streamline airflow and reduce turbulence at the rear. I've noticed a subtle improvement in stability at higher speeds, making those Plaid launches feel even more planted and confident. Installation was a breeze too--no drilling or complicated mods required; it attached securely with the provided 3M tape and fits like a glove on my 2024 Plaid. Unplugged Performance nailed it with this one--quality materials, perfect fitment, and that wow factor that makes owning a Tesla even more exciting. If you're looking to upgrade your Model S or Plaid, this spoiler is a must-have. 5 stars all the way! Highly recommend. Frank Sabo and the entire team at unplugged performance provide an amazing customer experience. Thomas Goss read more

Update: re-writing because I then took the car in for cosmetic work and wow do I have opinions. Performance bits- Front and rear sway bars Stainless steel brake lines Street & track brake pads High downforce rear spoiler Rear camber adjustment arms Cosmetic bits- Ascension front fascia Ascension glossy carbon fiber side skirts Purple/black iridescent wrap And ceramic coating All in, I did the work in two trips, one for the performance work and one for the cosmetic work. The whole team at Unplugged Performance is absolutely incredible to work with. There were quite a few hurtles in the road during the process out of both of our hands, and UP did a phenomenal job of pulling everything together in what wound up being a bit of a dream car. Cavan, Mike, Sean, Tricia and the rest of the team at UP knocked it out of the park. Their enthusiasm and passion for what they do really shows, and I couldn't be more thrilled with the result. As for all the bits put on, simply put- it's perfect. I can have the soft ride for road trips, and even raise up the suspension a bit if I need to. If I want to have a bit more fun, I can dial up the stiffness and get an incredibly responsive driving feel out of it. Even on the stock tires (which will be getting upgraded soon) the driving feel was instantly more alive. There's more feedback in the steering, suspension, brakes, and floor of the vehicle without making the ride harsh or unpleasant. Unplugged was able to get me the driving feel I really wanted while also bringing out the personality in my Model 3. From small bits and pieces to a full blown interior and exterior build, you really can't go wrong with Unplugged. read more

One of the greatest roadtrips ever from NorCal to SoCal to take a stock TM3 and convert into something amazing... Kirk put everything together and he'll help you design your dream car as well. Do you want to stand out in a world of electric cars, LOOK no further. Ben, the owner had enough time to meet me and talk about some future work that I want top add to my TM3. Outstanding experience and they threw in some racing jackets, tee shirts, and an incredible custom coaster... I have not been so pleased spending that kind of money anywhere I am scheduling another go round in which they add more modifications to make it even lighter and more unique. I DARE you not to spend BIG money on the UP guys. Ben runs a tight shop and his crew is extremely friendly, useful, and full of great ideas. Very creative. I am enthusiastic to throw a couple more paychecks their way. Looking forward to a quick turn around and heading back to Hawthorne for another round with Unplugged Performance. The decals & logos they put on the car fit the metallic look flawlessly. This is a ten star review as everyone that walked into the office introduced themselves to me and had a discussion. That is precisely the service you'll never see again. Great Job Kirk, Ben and the shop and my utmost appreciation as my wife LOVED your work so much, she PAID for the entire job. Now, instead of saving that HUGE chunk of change, I'm tossing back into the rear, sides and paint... Big Fan! Steve Guevara read more

Without doubt, Unplugged Performance sell one of the best high quality performance products out there for Teslas. I have purchased over $100k worth of products from Unplugged Performance and I can guarantee their quality and attention to detail has been top notch. I've been very fortunate to work with Kirk Nason at Unplugged. He has been super helpful, he's very responsive via email, and messaging. Kirk always keeps me up to date on the status of my orders. His advise has immensely helped me make the right decision. He absolutely deserves a pay rise! I have ordered many products for my Model 3, X & Y, including Coil overs, sway bars, 2 sets of Rear camber arms, 2 x Toe arms, 2 x carbon rear wing, Carbon Aero wing, 2 x Carbon Ceramic brakes, Sparco bucket seats, 3 sets of UP-03 super light weight wheels and a few more items. I'm very happy with Unplugged Performance so far and I'm looking forward to purchasing more products when I take delivery of my Plaid. read more

TERRIBLE customer service. Working with a guy named Adam who has been incredibly nonresponsive to my emails. I ordered a set of wheels and tires, and said they would be shipped out in two weeks but here we are 4 weeks later and nothing. I have left voicemails, and emails, and contacted them directly through their website, and NOTHING. I left one more voicemail today begging for my wheels and tires as I currently have a bad tire I am nursing. So disappointed in this company. I took a recommendation from Gjeebs on YouTube who is a Tesla enthusiast and does funny and thorough car reviews. Apparently, U.P. has led him to believe they are a solid company. I just don't know what to do as I am out $4700. They refuse to refund and they refuse to even return any of my emails. The next step is to get an attorney in Hawthorne and sue them I guess. read more

I have been using Unplugged Performance aftermarket parts for my Model X P100D for almost 4 years now. Most recently I ordered a part I thought I needed that had broken due to an accident caused by me. After getting my car back from the shop, I discovered that I only needed one hardware bolt that costs significantly less than the entire adjustable camber arm assembly. Ross Hood had been so helpful in the past with my original order for adjustable camber arms, and was totally professional and provided an RMA form. He even included a shipping label so that I would be able to return the unneeded part after all. Thank you Ross, and the team at Unplugged Performance and rest assure, this will not be the last time I make a purchase through Ross. I'd give six Stars for EXCELLENT if I could because "Great" is an understatement. read more

I had a great experience with the sales team at Unplugged Performance. They proactively reached out regarding my inquiry and went above and beyond by recommending an authorized installer near me. They even provided the shop's contact information and a specific person to reach out to, which made the process much easier. Throughout our communication, the team was friendly, professional, and responsive. They took the time to answer my questions and address my concerns in a timely manner, without ever making me feel rushed. It's refreshing to deal with a company that genuinely cares about the customer experience, even beyond the initial purchase. I really appreciate the level of service and attention they provided. Great customer service all around, and I wouldn't hesitate to recommend Unplugged Performance! read more

I love these guys... some of the best quality and innovative products for Tesla. I have my Model S Plaid decked out with carbon ceramic brakes, FUCA (front upper control arms- adjustable) , rear suspension arms... I've worked with Kirk Nason since the beginning- he's always known the answers to my questions, or he connects me to the experts in that specific department to get the info relayed over. They've worked with me on weekends when I'm at a track event and have an issue and don't know who else to turn to, it's been much more than just a place to get parts from, it's a community, a family. Thanks for making the Tesla experience so much more: Kirk and the Team @ Unplugged. I give the highest of recommendations to these guys... looking forward to future innovations to come! - Todd read more

If you have any questions or concerns, Jeff is the person to go to. This companies sales department is professional and very helpful. Any questions I had for Jeff he would get the answer for me. I have never been more satisfied with a representative of a company. Unplugged performance is the leader for after market performance parts for your Tesla. Their products speak for themselves. If you are questioning going with another company, don't. Unplugged performance stands behind their products. I had questions regarding what springs should I get for my car. After answering a few questions Jeff asked he knew what would fit me best and I agree. I know who to call when I need aftermarket upgrades as I continue to upgrade my Performance model 3. That would be Jeff at unplugged performance. read more

Purchased a 2024 Tesla Model Y. It didn't take long to consider upgrading the suspension. While the Tesla suspension is passable it is still lacking in the Model Y. Did some research on upgrading and found that Unplugged Performance seemed the best bet. I contacted them and ended up working with Kirk Nason who was great. He made a great suggestion to consider, the Model Y Luxury Suspension Kit, and add rear camber arms to help make the Y not eat the rear tiers, and have a better over all ride. He also helped locate an installer in the Northern Virginia area where I live. The installer was PTunning and they did an excellent job. Current driving is fantastic, it feels stuck to the road and comfortable in general without making it squishy. Overall, I highly recommend them. read more

best customer service I ever had. Needed brake pads in a rush and they make sure to send me everything overnight. Always available to answer your questions. I also learn more than I would of think about how brakes work! Special thanks to Cavan who took the time to answer all my questions. (I am sorry for waking you up at 6:00AM, I forgot about the time difference) Also, thanks to Eric who explain me how my brakes work and I shouldn't worry about the slight noise from new brakes. This team is awesome and their products are just perfect for your Tesla. Thinking of making your Tesla better looking or even better performance? Unplugged Performance is exactly what you need! Can't wait to go forward with them for new things on my Model 3! read more

I purchased one of their Tesla Model S custom front bumper kits in January in order to convert a 2013 model into the newer style. The quality and attention to detail from this team is second to none and the installation went very smoothly. For just a fraction of the amount of a new car, I have the appearance of a brand new Tesla S. The craftsmanship of the bumper itself is flawless and it fit perfectly onto the 2013 chassis facia. The entire team is courteous and professional and you'll be in great hands if you choose to work with them. So glad I choose Unplugged instead of the other knock-off kits. Totally worth getting it done right the first time. read more

Excellent product, fantastic customer service. I originally ordered the medium lowering springs for my Tesla but then thought it might be too low and before it shipped, I reached out to Unplugged Performance. Eric Torres responded immediately; assisted with switching the springs to the mild version (at no cost) and followed up afterwards to ensure I was happy with the decision. He also recommended a spacer after the sale was complete. He didn't have to assist any longer, but happily followed up! Great customer service. Thank you to Unplugged and a bigger thank you to Eric. I tell everyone who asks about your business. Jessica read more

Worked with Kirk on getting a set of Road Warriors setup on my 2022 Y Performance. Stock suspension and tire wear have been a problem since new. Bought the wheels, tires, tpms sensors, lugnuts, and rear camber adjust link and all arrived in perfect condition and installed without issue. Achieved everything i wanted working with Kirk and the products are first rate quality. Eventually added the front upper control link and my alignment is now spot on and the ride and performance is great. Was concerned about the look of the Road Warrior on my red MYP but I get only compliments read more

When I got my 21 Tesla model 3, I was on the Unplugged Performance website drooling over everything they had to offer. I had so many questions and Mark and the guys over there helped me out a lot. I went with Alcantara headliner, carbon fiber badges, Street/track sway bars just to name a few. plans to do more soon! I love the customer service center approach they offer and I regret nothing with my experience. My car is important but they understand that my money is also important to me and they get that. Thanks again for working with me on my build. read more

I wasn't happy with the stuff ride on my model Y performance and found the Unplugged performance Luxury coil over set. The ride is MUCH better. These cars are never going to ride as smooth as a car with an air suspension but this coil over set is the perfect solution for the car. I was concerned about the damping and rebound settings, the setting 5 clicks from the softest hit the sweet spot for me. The guys at Unplugged installed the set up in 5 hrs and were very professional. This is the suspension Tesla should have used in the first place. read more

We are super happy with the purchase and installation of rear camber arms on our Model X. Great bunch of folks. They welcomed us with open arms, and while they did recommend a shop closer to us for the installation, we opted to make the cross-country trek to have the work done on-site. While in the waiting area, we couldn't help but hear the team answering various phone calls and the in-depth knowledge everyone has on all things, Tesla. Without question, this is the place to go for all of your Tesla upgrades. read more

Such an awesome company to deal with. I live in Texas and they answered all my questions I had, products arrived undamaged and packaging was thick, and they gave me a 30 day trial on their products which to say I am super happy with on my car. On top of that the company actually races on their products. I'm happy to support a USA company that is supporting electrification and Tesla car owners. If you want to make your Tesla perform and look better...go to a DEDICATED company that knows Tesla inside and out. read more