I walked in without an appointment and asked if they took "walk ins", the receptionist said yes, and I was called in within 5 minutes. The technician was very polite and professional. I liked the fact that he answered all my questions completely and explained every test. What I was most impressed was the staff constantly clean and sanitized every test equipment that used constantly! I would highly recommended this location to my family and friends! read more

The front office staff is friendly, courteous and efficient. Dr. Ellis has been great.

If you're in need of an optometrist, I highly recommend seeing Dr. Ellis. I was overdue for a comprehensive eye exam so after researching the many facilities in EP, I chose University Vision Centre. When I called to make an appointment, the staff was able to answer my questions immediately concerning insurance and pricing. Note: My end bill was exactly what they said too so no surprises there! I arrived early for my appointment and was called back almost immediately. The tech who took me through the initial eye screening tests was so sweet and made me feel really comfortable. The equipment was clean and very up-to-date. When we finished with the various tests, Dr. Ellis went over the results with me in a very easy-to-follow manner. He answered all of my questions and concerns. It was great to get time with the doctor without feeling rushed or "just another patient". You can purchase eye wear in the office (I did not do this but there seemed to be a nice selection.). There is also an emergency line so you can get in touch with an on-call doctor should a patient ever have an issue. read more

Awesome place, very good service and friendly. Started coming here two years ago and wouldn't go anywhere else. They have a great optical department with many different brands for you to choose from. It's an all in one stop for visions correction, LASIK, contacts, glasses, etc. read more

I was impressed with the receptionist and the ability to schedule an appt on short notice. But, the actual provider was horrible and made my 19 year old daughter feel like an idiot. The provider was rude and asked my daughter if there was a problem understanding the words she was saying to her, in a very sarcastic tone. Needless to say, I will not be taking any of my younger children to this business. read more

I wish I had a reason to come here more often! The staff is so friendly and super helpful! The nicest people in El Paso.

Both of my kids go here for their annual eye exams. The staff is friendly and efficient. The eye exam is very thorough and the doctor spends so much time explaining everything. They are amazing with the kids. Highly recommend! read more

I am delighted to say I had a wonderful experience at this place. I saw Dr. Blair for an annual eye exam (for which I was two years overdue) and for new reading glasses (since I finally had to admit my old pair was lost for good). The checkup was very thorough, the staff and doctors were extremely polite, and the gentleman who fitted me for frames in the optical department was fantastic--explained the prescriptions (whether to adjust for more print reading or computer screen work), showed a wide variety of frames, and never tried to talk me into anything beyond what my insurance would cover. It is also nice to be able to be able to make appointments and access my patient records online. Highly recommended. read more

This place is impressive. You can expect friendly service, a clean facility and a convenient location (for me, anyway). They use a machine to take detailed images of the inside of the eye. While this isn't covered by insurance, I can certainly see the benefits to using this, since it makes it easy to compare your eye health year to year. Dr. Ellis took time to talk about my eye health and options for treatment. They also can assist in purchasing glasses and contact lenses in house. read more

I cant be more please with the service they provided me. Dr. Blair was pleasant and very thorough with his explanations and examination. Since these are my first pair of glasses the staff took a lot of time with me explaining what to expect and help me pick out a nice frame. The selection was amazing so it took my awhile to find the right pair and not once did I feel rushed. Would highly recommend. A+++ service read more

Amazing service from beginning to end. Staff and the doctor I met with were very professional and kind.

I have been getting my eye exams at UVC for the past four years. I keep coming back to them for good reasons. The staff and doctors are polite and very helpful. The facilities are always clean and the instruments seem to be top quality. If I ever have a question about my exam, the doctor answers it without being rude or rushing me out. As a working professional, I really appreciate the speedy service. I will keep coming back to UVC for sure. read more

I used UVC once for an exam and contact lenses, and then moved from El Paso. Service was adequate, neither better or worse than other options. UVC has followed up relentlessly with emails and even robocalls that are an unnecessary annoyance, the worst I've had from any business I've patronized. Until they change their practices, I encourage you to go elsewhere. read more

Very quick, knowledgable, friendly staff from receptionist to the doctor. Clean facility with updated equipment. Highly recommend UVC.

My wife and I set up an appointment for 1330 on a Tuesday. We arrived at 1300 to the appointment and were told they could get to us in 15 minutes. Not a problem. At 1315 we were filling out the necessary paperwork and I began asking questions about costs and so forth unrelated to the insurance. Since I had to fill out paperwork, the staff started taking other customers that had shown up half an hour after we got there. When I finished filling the paperwork out, it was 1328 and our appointment was for 1330. No problem. Except it was. We were seated and proceeded to watch as more people got called back. 2 people walked in at 1345 and were taken in before us, as well. I went up to the desk to ask why we were being ignored and the woman told me that she didn't know. She nicely walked back and informed us that the rooms were all filled up and that we would be taken in after the doctor had finished with the other patients, which were about 6 by this point. I got the impression that they didn't like me asking questions and were punishing my wife and I for doing so by making us wait. We were paying a babysitter so that we could be there and they were bumping our appointment to accommodate other walk-ins. This place is terrible and has horrible customer service. I do not recommend anyone go there unless they know the doctor and can be seen immediately. Horrible experience with an insensitive staff. read more

I highly recommend this optometrist!!!! They have these new machines I've never seen before that can take pictures of your eyes from the back in order to check for glaucoma, and other things, and it's quick!! I know other places need to dilate your eyes with drops in order to see into your eye more clearly, but not here!! The staff was so sweet and helpful, and Doctor Ellis was great at explaining things to me. I went in on a Saturday and didn't even wait 5 minutes to be seen! I was a new patient and I had just started filling out paperwork when they called me into my eye exam. I was impressed!! And, their office is beautiful!! Very modern and clean. read more

With everything that went wrong, it's important to note what went right. I was contacted by the office manager a few weeks back, maybe because of this review or because of the patient experience survey they sent out. The office manager told me that they had carefully reviewed all my claims, and she agreed that I had, indeed, experienced what she assured me was an uncommon rash of events. I was very impressed, not only that they took the time to check on my experience, but that they admitted the unfortunate mistakes that were made. She was very apologetic and offered to refund me the $69 difference of what I had paid and what I had actually received. That check arrived in my mail within one business day. Furthermore, they offered to give me a pair of sunglasses of my choice free of charge. I haven't had a chance to go do that yet, but that's a very generous offer that I might take them up on. I believe they've done what they can to rectify the situation and I think I might give them another chance when it's time to get my annual checkup next year. read more

I was brought here by my husband due to severe eye pain and discomfort that began on a Friday night and continued the following morning. I felt as if I had something in my eye, but upon inspection I was unable to see anything other than significant redness. I went to sleep hoping I would notice some improvement. The problem only worsened as I began having discharge. The following morning I called the office of the optometrist I have seen in the past. As expected, they were closed. Without any other options available and with the long weekend in store, my only option seemed to be the ER. My husband did some research and came across University Vision Centre. He called them and explained the situation. The receptionist advised him to take me in immediately. He was given advance notice of the possibility of having a long wait as I did not have an appointment. Much to our surprise and my relief, we didn't wait long at all. The staff members were wonderful! Everyone was not only very professional, but also courteous and very helpful! Dr. Gardner was magnificent! He was very thorough and detailed in his examination in which he informed me I had an abrasion. Upon further examination, he turned my eyelid inside out and removed a piece of plastic. He gave me antibiotics as a precautionary measure and expects to see me early next week for a followup. I am extremely grateful for his exceptional care! I am also thankful for such a positive experience. I highly recommend University Vision Centre! This will be where my husband and I go for yearly exams and eye care needs. read more

Dr Ellis and office staff are still the best around. I forgot about this review until recently but I gave them another chance with glasses awhile back and it was a vastly improved experience. No issues with the staff and my glasses fit perfectly. read more

Very professional and personable staff; doctors give thorough exams and plenty of personal attention.

My teenagers had an annual appointment yesterday afternoon. From the minute they walk in to the time they left the four receptionist were laughing and whispering among themselves. When called to the desk the behavior continued and the staff interactions where in demeaning and sarcastic mode. My wife brought this to Dr. attention and he was comprehensive and apologetic, but its unfortunate that his front desk staff have no patient care ethics. My children typically have high self-steem but when they met up with me after appointment both where bummed up asking to not go back ever due to the staff making fun of them and made to feel uncomfortable and unwanted. I am really upset and discouraged we have been clients for years. My children and ourselves have two commercial insurances and we have the choice to go anywhere else and we will. As a licensed healthcare professional myself and my wife a cooperate level retail manager this type of patient care and poor customer service is a disservice to patients and customers. On the flip side Dr. Ellis is amazing but we will not return. read more

Have been going for about 5 years. My insurance is through there. I have had very rocky times there and let them know that. I have to say in the end, they came through. I had an appt. there this morning, and a much better experience. I will see when it comes to the actual ordering and fitting for the glasses. I feel that they are trying to make a conscience effort to appreciate their patients more. Without us, well.... I do hope that this nice trend with them continues! read more

I have been wearing contacts since I was in 7th grade but for some reason am in between a -6.5 and -7. if I wear a -7 I can see a lot clearer but then I get nauseated every once in a while in the morning. Dr. Ellis is the only eye doctor I found who was patient enough to discover this and explain it to me. He gave me free contacts for over one month while we figured this out. So for now I am sticking with a -6.5 and choosing to see not so perfectly but at least I won't be nauseated. I really recommend Dr. Ellis because he won't rush you in and out and only give you his final diagnosis when he is sure of it. read more