Just went for my annual eye exam again today, love this place. Staff are always friendly and…read morehelpful and Dr. Alvarez really takes time with each patient to consult them on any specific concerns she may uncover or that the patient has. They also have very advanced testing equipment, I was very impressed that they could show me detailed images of things like the inside of my eyes to make sure everything looked healthy. Appreciate you guys, thank you for always being consistent in making patients like me feel important.

Pro tip: The address…read moreon Yelp is incorrect/out of date as of August 2019 -- call the phone # and ask if you don't trust me :) Dr. Alvarez is now at: 1346 Lee Trevino Dr, Ste 114, El Paso, TX 79936. Current hours shown in the photo I posted. I really like Dr. Alvarez and her staff. The five stars are for them. Lovely office, personable, intelligent doctor. I think the in-office Zeiss lenses/glasses are pretty darn expensive. I would definitely price glasses elsewhere if budget is a concern.

Always attentive. They do an outstanding job to meet your eye-health needs. The staff is extremely…read morehelpful and friendly, and they always follow safety protocols and procedures. Highly recommend.

Terrible service, terrible product. I'm not going back there for anything. I had an eye exam and…read morethe prescription they gave me was not suitable for glasses.They made some adjustments and it came out worse. And I had to wait two months to have an appointment because I had to see the same optometrist who had seen me before. I was never happy with glasses.After 6 months the lenses of the glasses started to crack. During the waiting time, I lost my glasses. When they called me, two weeks later, they wanted $150.00 for not having the frame.Paying for a product that wasn't good from the start, no way. I'm just saying that I won't go back there.

I like to start off by saying after seeing 3 different doctors (ophthalmologists), 2 at Envision…read moreand 1 at Southwest Eye Institute my prescription was wrong. The second doctor even yelled at me in the exam room telling me he is not interested in what I had to say while I tried to explain why I am there. The doctor at Southwest dismissed me saying I was seeing streaks on their lens machine and that it was as good as it was going to get with my prescription. For two years I struggled with my prescription making it hard to see. I remembered I went to see an optometrist back at El Paso Eyeworks located on Gateway w. I recalled I saw clearly after my exam, so I reached out to her. I saw the optometrist (Dr. Syndy Maynard) this past Saturday, and she listened to my concerns. Turns out, 3 doctors (ophthalmologist, all male), could not figure out that I now needed bifocals. I told these 3 ophthalmologists the exact same thing I told this optometrist. That was the change in my vision. I never had to wear bifocals before. These previous doctors could not figure out or care to figure out that hey, maybe we should take her seriously and investigate just a little further. Two years I was struggling to see! One doctor listened, cared and helped make the correct diagnosis. I am forever grateful for Dr. Maynard and strongly recommend her!

Dr. Gabriel Martinez is a fabulous doctor! Not only is the establishment conveniently located but…read morethe staff are exceptionally inviting and kind to their guests. Their hospitable efforts made the entire process feel comfortable and easy while their attention to detail and dedication in sanitation furthered my experience as being a safe one during this troubling time with Covid. I would highly recommend anyone to this business any day! Thank you Dr. Martinez and everyone there at El Paso Eyeworks!!

I was able to work with Isabella today at the front desk and she helped me with my requests on a…read moreFriday! Thank you very much for your service

the exam was promptly booked and went smooth the problem was and is getting my glasses i have been…read morepatient but i ordered my glasses 8/7 and somehow its Now 9/11and have not received my glasses or a solid date for when they will be ready. Im not gonna lie i have been patient but im becoming increasingly impatient.

Each time I show up for a medical appointment, I dread the 2 to 3 hour wait, freezing to death in a…read moregrimy, crowded waiting room while sick people cough on me and screaming children run wild. Today's experience at the Southwest Eye Institute, however, was the polar opposite of my previous experiences. My wife and I arrived at 10:20 for her 10:30 AM appointment and at 10:25 were taken into an exam room for pupil dilation.....five minutes early !! Very soon thereafter, she received a thorough eye exam from Dr. Cole, who was very thorough, pleasant, and took the time to answer all of our (numerous) questions. Bottom line: If you want the very best in eye care from a bunch of informative, polite, and ultra-competent professionals in an immaculate facility with modern equipment, run efficiently on an accurate schedule (so rare in today's overbooked medical facilities), then Southwest Eye Institute is for you. It's the first medical facility I have encountered in many years that feels like it's run for YOUR benefit, not theirs.

I am reading the reviews and I just dont know. I have eyelid growths on my eyelids both of them. I…read morewas told by Dr Reicter that he burns them off and my face would have burn marks on them. It comes down to get the off please and then he says they will come back. No hope with this doctor, I am just wondering if SOUTHWEST EYE INSTITUTE DOES REMOVE THEM AND HOW. I got a call from the SEI and wonder if I should keep the appointment and just go on with these ugly growths. Why is it doctors can be so rude angry and tell the patient such ugly behavior? I will tell you of my visit to SEI and hope and pray it goes well. I dont trust very many medical things anymore. Is this the place to ger someone to help me?

well I call to reschedule, because the wind conditions in El Paso are so bad right now, which I…read morelive on the far East and driving to central, I felt it was too dangerous to drive in these wind conditions. The receptionist stated that there will be a fee since it was already inside 24 hours. No consideration given due to the wind conditions and putting our life's in danger, with this said I won't be using them no longe. Will be finding another vision place for us to go to.

Dr. Baptiste and his staff are wonderful. I've been looking…read morefor an office like this for years. After several visits to other optometrists in and around El Paso and always leaving extremely disappointed, I'm happy to have finally found a great office. The exam was through. The staff is incredibly kind and welcoming. Dr. Baptist is knowledgeable and friendly. The exam and fitting were a breeze. So thankful to have finally found them!

I have gone to Dr Wong for several years but she has gone down hill since moving her business. She…read morealways says you wont see any letters clearly just tell me what looks better. Well if you cant see it clearly why pay 600 for glasses. You go through the exam and ask do i need new glasses, she says only if you want to see better. WTH. I took the rx and compared it to the last year and it was exactly the same. So she is more concerned about selling glasses instead of patient care. Find someone else for your eyes.

I was so happy this facility gave me an appointment right away. My prescription was spot on! Dr…read moreWong is accurate and efficient. She wasted no time helping me. I highly recommend this optometrist. Staff here is very friendly.

I can FINALLY see!! I had gone to another other optometrist near the town where I live and wasn't…read moretoo happy with their service there. My glasses needed to be fixed and I asked about pricing to replace a screw on my frames. Dr. Calderon was very helpful and repaired my frames and even threw in a vision test! I was amazed to be able to see clearly he put on a pair of test frames on my face and made me look around, stand up and walk around to get the feel of the prescription. Never I'm my whole entire life have I felt like I was in control of my vision till now. Dr. Calderon is very warm and welcoming into his establishment, I truly felt like I was important to him. Well long story short, I walked out of his office with my frames fixed, a FREE vision examination and a pair of contact lenses that made me see clearly. I will be returning to Dr. Calderon to check my family's vision and me to buy new frames and contact lenses from him!! Thank you Dr. Calderon for your amazing service! You have gained a faithful customer from this day forward!

I read all these bad reviews and I do not understand why they write these things. Anyone can have a…read morebad experience anywhere that does not mean that they offer bad service. I personally love the service the staff and especially the Dr.. I do not ever go by reviews because are so eager to write bad reviews just because things didn't go their way. I've been going there for years. My experience there is GREAT!! especially the eye glass store . They are courteous and friendly and especially knowledgeable.

actually switched insurance back to VSP so that I could go back to Dr. Pholvichitr. I sincerely…read morelike the service he provides, however, he and his staff participate in Deceptive trade practices which are illegal business practices that defraud or mislead consumers. These practices can include false advertising, misrepresentation, and price gouging. A couple of examples include the additional fee for retinal imaging. When I visited almost a year ago this was not mentioned, not once. And yes there was a piece of paper on the wall stating that policy, however it was covered up with other items. I believe the cost was ~$35.00 or so. I refused to pay it simply because I did not give my consent and I was not told about it. However, my wife, my daughter and my son's did, unbeknownst to me (again a year ago). Today, my wife visited the office again, this time there was a text prior to the appointment detailing the fee, however, it states "additional fee" no amount specified. Too bad I can't attach a photo. In addition, the staff was extremely rude to her, and stated one price, then charged another. Upon asking for a refund, she was told that they were unable to give her one because the "manager" was not there to approve it. I'm so disappointed, I'm personally not going to visit this office again and neither are 4 other of his customers, last time. Too bad, if the Optometrist relied on his service alone he'd have a great reputation, however, the price gouging and the fact that the staff can't get their act together on pricing, lying to his customers, yes customers, not patients. He'd have a killer reputation. DO NOT WASTE YOUR TIME, DON'T BE SCAMMED. VISIT ANOTHER OFFICE. Frustrated and disappointed ex customer.

The thing I appreciate about this optometrist the most is the fact that they do NOT sell glasses or…read morecontact. Which means no one is trying to up-sale me on crap I don't need. After my boyfriend had his eye exam done here, I decided it was time for some new contacts and glasses so I set up an appointment. They were able to get me in within two weeks and at a time that worked for me. To speed up the process they also gave me the paperwork when scheduling my appointment and told me I could just bring it with when I came back. Efficiency. Everyone that I interacted with was friendly and cheerful. I even appreciated that the doctor didn't try to confuse me in any way and actually set straight a lot of misinformation I was given by my previous doctor/salesperson. You know the best part... the glaucoma machine. You know the machine that blows air into your eyes to test the pressure? At the previous optometrist, I'd always "fail" the test and then I'd have to go through the process of having my eyes dilated which always sucks because driving after is the worst. FBOC's glaucoma machine was actually able to give a real reading because it was a quick push of air instead of the long shot of air that was always forced my eyes to shut. No dilation, YAY! Pretty smooth process and from start to finish was maybe an hour of my time. The staff is great. And I felt like they really went the extra mile with everything... the doctor even decided it was best to do a follow up appointment since there was some uncertainty with my contacts. I paid out of pocket and felt that the price for a contact and glasses prescription was reasonable at $129 (and that included the trial pair of contact lenses).

This doctor was very patient with my son, and even took the time to make my daughter more…read morecomfortable during the visit. Thank you to the office staff as well, it was a great visit!