2.5 hrs waiting and not seen a doctor yet. I dont understand how they over book and then make you…read morewait. If you miss or are late they charge you a massive fee! Hkw is it possible that we pay for this service. This is the new office off of Sunland Park. Maybe gouging people's time and triple billing multiple insurance companies is how they will pay for this new building.

I had to come for a pre surgical exam and consult. These folks are fantastic- they have their…read moreprocess in place making them very efficient. The surgeon spent all the time I needed to have my questions answered. He was completely honest about my expected outcome. I have another visit in a month to have the analysis done to determine the Rx for the replacement lense. It is totally fascinating. A few weeks after that I will have my surgery and they have their system down to a science. I am very optimistic about the outcome.

I had lasix done, good results, a few weeks later I started hurting, within a few hours I was…read morecrippled over in pain. Called their "emergency number" and got an answer of, "aw man if only this happened a few hours earlier, sorry but first thing in the morning we can see you" morning came around and literally couldn't open my eyes. Doctor seemed upset and very dismissive. He did however prescribe some drops that 2 days later I can open my eye. There was one nurse who did show empathy, other than that him and his staff were very condescending and dismissive. I had 2 people in the waiting room who told me they said prayers for me, I guess because I looked that bad during my 45 minute wait. It's pretty sad when the patients care more than the staff does. All the bad things said, he did get the job done so far with his prescription.

Dr Bahl is very professional and caring. He has given me eye shots for many years for my macular…read moredegeneration. I have full faith in him.

Front desk person wasn't friendly!! I thought the doctor would to the intake so he can get to know…read moremy history but guess not. I went to check to see about my eyes and to get a new prescription I didn't like the way I am seeing with the news prescription. Usually when I see an ophalmalogist they sit with me and take and ask me questions not the tech. Disappointed. Usually I have the visual field test on the same day not a month and half disappointed!!! And never had an ophthalmologist charge me for an eye examination and tell me to go to an Optometrist again which I can't see clearly out of my glasses! they usually do the exam right there!! Disappointed they couldn't help me with my problem!!! I know I am not a teenager and my vision is going to change no need to keep telling me that. I know about my condition but I have really had a problem with my vision until I got the. Ew prescription from the optometrist and I went to this place for Help

I made an appointment and waited for 2 1/2 hours just to get into an inner room. When the doctor…read morecame, he was rude and called me uncooperative, and I am not sure why. He told me to look up, I did, he told me to look left and then right, I did. And then he left the room and said, " I can not help her, she is uncooperative." Very rude.

I was a patient here for 10 years. I started with DR. Trubowitsch and found him incredible. He…read moreretired a few years ago. I was then passed to three doctors. One was fired, one did not discuss any issues with patients and the third, falsified records after a mishap with a bad eye injection and inappropriate medicine injected into my eye. I had seen him for 2 years but as soon as I was in crisis over his injection, he cut me out. I tried making an appointment with a different Dr. there and the scheduler said that I had "discharged " myself. and would never be able to make an appointment there again. I knew records were falsified when the tech was explaining to me the occurrences around the bad shot incident. None of the record was true about my interactions with this office. They had constructed a complete narrative record to make it appear as if I was difficult or ignored their outreach and I was not. As they read me the details in their records, I kept responding "that never happened." The Dr was present and then walked out of the room, coming back later he said that he left because he was letting the staff argue it out with me. No argument, just a complete falsification of the bad incident occurrences by someone on staff. After this I was told I had discharged myself from the care of this business. I hadn't. I just said I would not again see Dr. Bahl. So now I have no retina care. SInce they are really the Only retina specialists ( several doctors) I must go to ABQ or Tucson for the nearest. Texas has no way to hold these folks responsible, or any complaint will be ignored or worse, falsified to make you look bad. For example when I went for the follow up after the bad shot, (They would not see me for several days after) i waited until 11:30 AM from an 8am appointment. I went to the desk and asked when I might be seen?. How many were still ahead of me? They record asks like this in their computer as a complaint. Then the Dr. said, why did you complain about your wait time? I said I just asked after waiting 3.5 hours. This of course was part of the set up, trying to upset me enough to react badly. I didn't. All in all I am amazed that this is a medical office (and very costly medicine at that). It appears the role of the Office manager is to orchestrate as above rather than respond to patients in a fair/rational manner. You may never have this happen to you there but beware when they make a mistake.

It took a few weeks of trying to schedule an appt for my elderly mom, who was referred by her…read moreOphthalmologist to SRC for a procedure needing done asap, due to him seeing some sort of injury and an eye bleed, to finally get scheduled. Little did we know that due to her supplemental medicare insurance, she would need a pre authorization from them for this procedure to be approved. The day prior to her procedure, SRC called my elderly mother to ask her for a referral from her PCP. I called them and they were shocked that SRC was asking her physician's office for a referral the day before the appt. They were gladly able to provide her with one asap, and early this morning we walk in thinking she'd get her needed eye procedure done, but no, of course not! The lady at the desk took a while on the phone and computer and when she came back stated so matter of factly, that the PCP office was supposed to login through her Cigna portal to get a Pre- authorization and that because they we not provided with that, we needed to reschedule since pre auths take roughly 2-3 weeks for approval!! The PCP office staff were shocked because SRC never once reached out to them stating they ever needed a referral or a pre authorization from them. They weren't even aware she was having a retinal procedure done until the day before! Now who dropped the ball?!?! They, with no shame, asked an elderly lady to retrieve what was needed 1day prior to her surgical procedure! Why was an appt ever scheduled by them without the documents needed for this to take place?! The minute they saw what insurance my mom had, and the fact that her HMO required these things, they should have been making the needed requests and calls to get things done! I am escalating this even further because I think I now need to take my mom to an ER to be seen because her vision and the blurriness in that eye is getting worse by the day, not to mention the constant watering. That is the reason for the urgency, but apparently not urgent enough for Southwest Retina Consultants at the Curie DR. location to do things in a timely and proper manner!

My experience with this business has been nothing short of anything but amazing. The level of…read moredetail and care that the staff and Dr. Foote provide towards their patients are extraordinary. One thing this office does well is provide you the best eye care that best fits the individual, whether it's the news you were expecting to hear or not, they provide you with excellent recommendations ensuring they have done their due diligence on making sure all their numbers and assessments are correct. I just barely started coming to this office as it was recommended by a family friend, and I'm now planning on making this my permanent optometrist. 10/10 would recommend if there was any hesitation on coming here.

This is my lasik experience review…read more I went in on October 1st for an annual eye exam. All staff were very friendly and the cleanliness is great. All patients must wear a mask, all staff are in masks, there is hand sanitizer everywhere, patients must wash hands before being seen, and all equipment is wiped down before using. During my appointment I asked about lasik and was able to speak to someone immediately who went through all procedure options and financial options. They were kind enough to schedule me for an appointment on October 9th. At my appointment I was seen by David who is very friendly and breaks down everything which made me feel at ease. He also informed me they had a special for law enforcement and government which brought my total under $4k. This includes follow-ups for 6 months. My next appointment was on October 12th where they ran all tests again, set me up with CareCredit (0% interest for 18 months!), and I began taking my eye drops. My lasik prosecute was on October 15th. (They have procedures every Thursday of the week). My boyfriend was able to watch the entire procedure and record it from a separate room through a window. David was there and continued to explain everything which is soooo appreciated when you can't see. They send you home with a backpack containing coupons, goggles, and sunglasses. My eyes did sting for a few hours until I fell asleep but it's now the next morning and I came for my follow-up appointment. I'm 20/20 in my right and 20/15 in my left. Vision will continue to improve over 24 hours so they're going to get better throughout the day. But I'm so satisfied I was eager to already write a review. Sun Laser is a wonderful office with knowledgeable doctors and staff members. I am so happy I came here and I will recommend them to all my friends and coworkers moving forward.

Dr. Patricia Lopez-Po and staff (Victor, Tury, & Alejandra) are always on time, compassionate,…read moreempathetic, easy to talk to and relate exceptionally well. Hands-down the most effective and efficient doctor visits I've had with Dr. Lopez and her friendly staff. I look forward to my visits, always leave feeling so much better in every way. Do yourself a favor, visit Modern MD and meet the most awesome people. Love them!!