I wish this doctor was general practice because he made seeing a doctor a great experience…read more Not a super long wait time Very helpful staff He was not rushed gave me the time I needed Very gentle hand I went a couple a months ago and have heeded his advice. I had awful pain in my eye. They squeezed me in as it was an emergency I felt like my eye was rolling around with sand in my socket. Long story short after antibiotics and a follow up appointment. I have dry eye. As Dr Tayfoya said "just a sign of getting older" I have heeded advice and done well with his recommendations. Great doctor with a steady hand.

So I have been to many eye doctors and can't even begin to tell you how much I enjoyed my…read moreexperience when I had an appt last week. Dr. Tafoya is very knowledgeable, kind, and honest. I will definitely be back and will send business his way.

Each time I show up for a medical appointment, I dread the 2 to 3 hour wait, freezing to death in a…read moregrimy, crowded waiting room while sick people cough on me and screaming children run wild. Today's experience at the Southwest Eye Institute, however, was the polar opposite of my previous experiences. My wife and I arrived at 10:20 for her 10:30 AM appointment and at 10:25 were taken into an exam room for pupil dilation.....five minutes early !! Very soon thereafter, she received a thorough eye exam from Dr. Cole, who was very thorough, pleasant, and took the time to answer all of our (numerous) questions. Bottom line: If you want the very best in eye care from a bunch of informative, polite, and ultra-competent professionals in an immaculate facility with modern equipment, run efficiently on an accurate schedule (so rare in today's overbooked medical facilities), then Southwest Eye Institute is for you. It's the first medical facility I have encountered in many years that feels like it's run for YOUR benefit, not theirs.

I am reading the reviews and I just dont know. I have eyelid growths on my eyelids both of them. I…read morewas told by Dr Reicter that he burns them off and my face would have burn marks on them. It comes down to get the off please and then he says they will come back. No hope with this doctor, I am just wondering if SOUTHWEST EYE INSTITUTE DOES REMOVE THEM AND HOW. I got a call from the SEI and wonder if I should keep the appointment and just go on with these ugly growths. Why is it doctors can be so rude angry and tell the patient such ugly behavior? I will tell you of my visit to SEI and hope and pray it goes well. I dont trust very many medical things anymore. Is this the place to ger someone to help me?

I've been coming here since I was 5, always fast compared to other ophthalmologists, and you get a…read morefair amount of attention. Parking is pretty good and they have contact lens fitting, which is pretty neat.

From the owner: Specializing in Adult & Pediatric Eye Diseases & Surgery…read more David S. Doka, M.D. Carlos W. Vazquez, M.D., Silus Motamarry, M.D., Heath Anderson, M.D., Daniel Crawford, M.D., West Texas Eye Associates, Sun City Optical, Doka/Vazquez Eye Center

2.5 hrs waiting and not seen a doctor yet. I dont understand how they over book and then make you…read morewait. If you miss or are late they charge you a massive fee! Hkw is it possible that we pay for this service. This is the new office off of Sunland Park. Maybe gouging people's time and triple billing multiple insurance companies is how they will pay for this new building.

I had to come for a pre surgical exam and consult. These folks are fantastic- they have their…read moreprocess in place making them very efficient. The surgeon spent all the time I needed to have my questions answered. He was completely honest about my expected outcome. I have another visit in a month to have the analysis done to determine the Rx for the replacement lense. It is totally fascinating. A few weeks after that I will have my surgery and they have their system down to a science. I am very optimistic about the outcome.

Took my mother to her yearly eye appointment. My mother is hard of hearing (she is 92), it seems…read morethe Dr. was not patient enough with her, he did not complete her eye exam, saying she was uncooperative and to come back in two weeks to exam her for glasses. I have never had this experience with any previous eye exam I have taken her to. I truly liked the staff, they were so nice and patient with my mother. I do not recommend this business.

My husband developed a severe eye problem out of the blue. We went to see this doctor because he…read morehad good online reviews. The reviews are well-deserved. He is a hard-working very thorough doctor. His staff is just great, so nice and helpful. I am so grateful for all of their help. The office takes covid-19 seriously. Their protocols for covid-19 are the best that I have seen, it requires a lot of work and diligence. If everyone did this, we would all be better off. Highly recommend.

Had Cataract surgery with Great doctor Mario di Pascuale and his friendly and very helpful staff at…read moreEl Paso day surgery hospital, and the nurses there are great also thanks for everything .

The staff needs to be trained to be more polite to clients. The place was packed, which was a clear…read moreindication that the clinic overbooks. Don't ask the staff behind the counter any questions, because you'll just get frustrated with the complete apathy and indifference, and then you'll get more frustrated with the blank stare you get before you get, "It's not my job."

Something is not right at this location. The doctors may be good but the office staff is horrible…read more For 3 week after multiple attempts, referrals and follow-ups and direct calls from insurance to the office and a scheduled appointment (which once they saw the black face) claimed it was not scheduled once I arrived. I have 2 voice messages telling me I am cleared. Yet when I arrived they could not see me (they claimed they did not receive the paperwork). I had copies with me. They could not tell me what was missing, but wait an hour for the billing manger to return. Then told me I would have to pay $600 for treatment. According to my insurance coverage I should only have to pay$50.00. They claimed I need another authorizarion. Yet according to the voice message I have an appointment. According to theIr policy they don't book an appointment unless they have all the paperwork. Lousy service, lousy office management. Are the doctors aware of how their business is being run? Reporting them to the Insurance Association, The American Medical Association and putting in a complaint to BBB. This is ridiculous! In the meantime I may go blind.

I was a patient here for 10 years. I started with DR. Trubowitsch and found him incredible. He…read moreretired a few years ago. I was then passed to three doctors. One was fired, one did not discuss any issues with patients and the third, falsified records after a mishap with a bad eye injection and inappropriate medicine injected into my eye. I had seen him for 2 years but as soon as I was in crisis over his injection, he cut me out. I tried making an appointment with a different Dr. there and the scheduler said that I had "discharged " myself. and would never be able to make an appointment there again. I knew records were falsified when the tech was explaining to me the occurrences around the bad shot incident. None of the record was true about my interactions with this office. They had constructed a complete narrative record to make it appear as if I was difficult or ignored their outreach and I was not. As they read me the details in their records, I kept responding "that never happened." The Dr was present and then walked out of the room, coming back later he said that he left because he was letting the staff argue it out with me. No argument, just a complete falsification of the bad incident occurrences by someone on staff. After this I was told I had discharged myself from the care of this business. I hadn't. I just said I would not again see Dr. Bahl. So now I have no retina care. SInce they are really the Only retina specialists ( several doctors) I must go to ABQ or Tucson for the nearest. Texas has no way to hold these folks responsible, or any complaint will be ignored or worse, falsified to make you look bad. For example when I went for the follow up after the bad shot, (They would not see me for several days after) i waited until 11:30 AM from an 8am appointment. I went to the desk and asked when I might be seen?. How many were still ahead of me? They record asks like this in their computer as a complaint. Then the Dr. said, why did you complain about your wait time? I said I just asked after waiting 3.5 hours. This of course was part of the set up, trying to upset me enough to react badly. I didn't. All in all I am amazed that this is a medical office (and very costly medicine at that). It appears the role of the Office manager is to orchestrate as above rather than respond to patients in a fair/rational manner. You may never have this happen to you there but beware when they make a mistake.

This place was highly recommended. Their staff is extremely rude and unprofessional. I felt like…read moreI was buying a car as they try and upsell you when scheduling for surgery. Please try somewhere else-there are many other options.

Great results, I can now see almost 20/20 the next day. They say it will even get better. And…read moresecondly the staff is FANTASTIC!!! Jose, carmen, martini, Sophie. Friendly and caring. And DR. De la Torre is great. Most importantly the results are unbelievable. Just go here and live a better life glasses free!!!