My eye care at Southwest Eye Institute has been incredible. Dr. De la Torre has given me…read moreexceptional eye care!!! He is extremely professional, caring and compassionate. He really listens to concerns and questions you have. His staff and office operations are efficient. I highly recommend him. I am beyond pleased with my experience. Thank you, Desiree Ainsa

Was referred by Dr.Lawrence Tafoya and they give me an appointment at eye Institute at 1400…read moreCommons, and when I talked to Vanessa Aguilar the Cordinator she was not helpful, she just told me they didn't accept my insurance, United Heath Care and she didn't give no other payment options, Dr Mario Pascuale did great surgery for me at the El Paso day surgery hospital of Providence and they helped me with a payment plan, thanks God and all staff that helped me.

Took my mother to her yearly eye appointment. My mother is hard of hearing (she is 92), it seems…read morethe Dr. was not patient enough with her, he did not complete her eye exam, saying she was uncooperative and to come back in two weeks to exam her for glasses. I have never had this experience with any previous eye exam I have taken her to. I truly liked the staff, they were so nice and patient with my mother. I do not recommend this business.

My husband developed a severe eye problem out of the blue. We went to see this doctor because he…read morehad good online reviews. The reviews are well-deserved. He is a hard-working very thorough doctor. His staff is just great, so nice and helpful. I am so grateful for all of their help. The office takes covid-19 seriously. Their protocols for covid-19 are the best that I have seen, it requires a lot of work and diligence. If everyone did this, we would all be better off. Highly recommend.

Had Cataract surgery with Great doctor Mario di Pascuale and his friendly and very helpful staff at…read moreEl Paso day surgery hospital, and the nurses there are great also thanks for everything .

The staff needs to be trained to be more polite to clients. The place was packed, which was a clear…read moreindication that the clinic overbooks. Don't ask the staff behind the counter any questions, because you'll just get frustrated with the complete apathy and indifference, and then you'll get more frustrated with the blank stare you get before you get, "It's not my job."

I was nervous prior to my appointment but the staffs, the doctor and the surgeon were very…read moreaccommodating with my queries. The procedure went smoothly. I guess it's true what they say, "I should've done it sooner!"

First and foremost the staff is AMAZING! So caring and make you feel comfortable. My lasik surgery…read morewent well! I chose to do monovision lasik and it is the best thing I could have done for myself! I CAN SEE!!! I'm so grateful for coming here and highly recommend anyone that wants to see without glasses or contacts to come and get a consult. My experience was a 10/10!!!

Just went for my annual eye exam again today, love this place. Staff are always friendly and…read morehelpful and Dr. Alvarez really takes time with each patient to consult them on any specific concerns she may uncover or that the patient has. They also have very advanced testing equipment, I was very impressed that they could show me detailed images of things like the inside of my eyes to make sure everything looked healthy. Appreciate you guys, thank you for always being consistent in making patients like me feel important.

Pro tip: The address…read moreon Yelp is incorrect/out of date as of August 2019 -- call the phone # and ask if you don't trust me :) Dr. Alvarez is now at: 1346 Lee Trevino Dr, Ste 114, El Paso, TX 79936. Current hours shown in the photo I posted. I really like Dr. Alvarez and her staff. The five stars are for them. Lovely office, personable, intelligent doctor. I think the in-office Zeiss lenses/glasses are pretty darn expensive. I would definitely price glasses elsewhere if budget is a concern.

I wish this doctor was general practice because he made seeing a doctor a great experience…read more Not a super long wait time Very helpful staff He was not rushed gave me the time I needed Very gentle hand I went a couple a months ago and have heeded his advice. I had awful pain in my eye. They squeezed me in as it was an emergency I felt like my eye was rolling around with sand in my socket. Long story short after antibiotics and a follow up appointment. I have dry eye. As Dr Tayfoya said "just a sign of getting older" I have heeded advice and done well with his recommendations. Great doctor with a steady hand.

So I have been to many eye doctors and can't even begin to tell you how much I enjoyed my…read moreexperience when I had an appt last week. Dr. Tafoya is very knowledgeable, kind, and honest. I will definitely be back and will send business his way.

I have been a patient of Dr Vazquez for many years. He…read morediagnosed my narrow angles and explained that this could lead to Glaucoma. He preformed an iridotomy and has been very diligent about keeping track of the pressure in my eyes. His office is very busy, and still his staff is always courteous and professional. I would sincerely refer any one to him.

Dr. Kasuga and "his" staff members are amazing. No matter how busy ; Dr. Kasuga takes the time to…read morespeak to you as if you matter and not the next insurance card. There are very few people like him and his staff in the medical profession. They are truly sincere and genuine. It's my understanding that his staff follows him to each location. They (he and "his" staff) saw me on Wednesday and performed emergency surgery on Thursday and followed up in different office on Friday with same great staff members. Also its my understanding that they are one of the few if any specialists in the El Paso, Las Cruces area. They are busy and sometimes front desk or intake nurse leave a little to be desired but all things considered this is one first class operation with Dr. Kasuga and his staff.

This place needs to do better for the elderly patients. They overbook appointments and the room is…read morefull of elders with not enough seats. Poor people with canes that cannot sit and look to be struggling with pain. Of course this means the waits are long. And after the service people ( mostly elderly) can't see but they aren't escorted out they are left to walk out on their own. A responsible and professional office should have an assistant help them out to their car, I see plenty assistants just sitting around talking. I hope no one gets injured but if they do I hope they sue since you're failing at taking care of your patients.

While it is true that the wait times here can be very frustrating at times, I am still very…read moresatisfied as a patient of both Dr. Di Pascuale, who performed successful and painless surgery in my eyes, and Dr. Pinedo who has handled my check-ups and follow-ups since. Besides, you wouldn't want to go to a doctor with little to no patients. I can't vouch for the optical store since I don't need glasses, but if you are having cornea or cataract issues, they've been very good to me here.

The tech who conducted the examination was condescending and rude when I asked if I would be seeing…read morethe ophthalmologist next. He said no, I would not - it was not their standard of care. When I told him my referral was to secure a diagnosis for a sudden change in vision and that I specifically wanted to discuss it with the ophthalmologist, he replied, "you can't always get what you want". I saw an optometrist who did not conduct an examination, but only read the technician's findings.