Each time I show up for a medical appointment, I dread the 2 to 3 hour wait, freezing to death in a…read moregrimy, crowded waiting room while sick people cough on me and screaming children run wild. Today's experience at the Southwest Eye Institute, however, was the polar opposite of my previous experiences. My wife and I arrived at 10:20 for her 10:30 AM appointment and at 10:25 were taken into an exam room for pupil dilation.....five minutes early !! Very soon thereafter, she received a thorough eye exam from Dr. Cole, who was very thorough, pleasant, and took the time to answer all of our (numerous) questions. Bottom line: If you want the very best in eye care from a bunch of informative, polite, and ultra-competent professionals in an immaculate facility with modern equipment, run efficiently on an accurate schedule (so rare in today's overbooked medical facilities), then Southwest Eye Institute is for you. It's the first medical facility I have encountered in many years that feels like it's run for YOUR benefit, not theirs.

I am reading the reviews and I just dont know. I have eyelid growths on my eyelids both of them. I…read morewas told by Dr Reicter that he burns them off and my face would have burn marks on them. It comes down to get the off please and then he says they will come back. No hope with this doctor, I am just wondering if SOUTHWEST EYE INSTITUTE DOES REMOVE THEM AND HOW. I got a call from the SEI and wonder if I should keep the appointment and just go on with these ugly growths. Why is it doctors can be so rude angry and tell the patient such ugly behavior? I will tell you of my visit to SEI and hope and pray it goes well. I dont trust very many medical things anymore. Is this the place to ger someone to help me?

Took my mother to her yearly eye appointment. My mother is hard of hearing (she is 92), it seems…read morethe Dr. was not patient enough with her, he did not complete her eye exam, saying she was uncooperative and to come back in two weeks to exam her for glasses. I have never had this experience with any previous eye exam I have taken her to. I truly liked the staff, they were so nice and patient with my mother. I do not recommend this business.

My husband developed a severe eye problem out of the blue. We went to see this doctor because he…read morehad good online reviews. The reviews are well-deserved. He is a hard-working very thorough doctor. His staff is just great, so nice and helpful. I am so grateful for all of their help. The office takes covid-19 seriously. Their protocols for covid-19 are the best that I have seen, it requires a lot of work and diligence. If everyone did this, we would all be better off. Highly recommend.

Had Cataract surgery with Great doctor Mario di Pascuale and his friendly and very helpful staff at…read moreEl Paso day surgery hospital, and the nurses there are great also thanks for everything .

The staff needs to be trained to be more polite to clients. The place was packed, which was a clear…read moreindication that the clinic overbooks. Don't ask the staff behind the counter any questions, because you'll just get frustrated with the complete apathy and indifference, and then you'll get more frustrated with the blank stare you get before you get, "It's not my job."

Don't do it. I had lasik about 3 years ago here and not to downplay their method but I wish I had…read moremy -4.50 vision and astigmatism back. I am now just starting to get severe dry eye that is helped by nothing and have been diagnosed with neurotropic carititis which is a secondary condition of lasik. I'm so depressed about it that I'm not even eating because I'm dreading what the future still holds. These places just want your money without informing you of future risks. I wish I had looked at the cons instead of just the pros when I decided to get it done. My eye doctor now said that since I already had dry eye before the lasik that he would not have recommended it because it would only make it worse, and it really did. Lasik is just terrible in general and I am now regretting ever getting it done because you never know how your eyes will react to it. So just don't.

I was nervous prior to my appointment but the staffs, the doctor and the surgeon were very…read moreaccommodating with my queries. The procedure went smoothly. I guess it's true what they say, "I should've done it sooner!"

Just went for my annual eye exam again today, love this place. Staff are always friendly and…read morehelpful and Dr. Alvarez really takes time with each patient to consult them on any specific concerns she may uncover or that the patient has. They also have very advanced testing equipment, I was very impressed that they could show me detailed images of things like the inside of my eyes to make sure everything looked healthy. Appreciate you guys, thank you for always being consistent in making patients like me feel important.

Pro tip: The address…read moreon Yelp is incorrect/out of date as of August 2019 -- call the phone # and ask if you don't trust me :) Dr. Alvarez is now at: 1346 Lee Trevino Dr, Ste 114, El Paso, TX 79936. Current hours shown in the photo I posted. I really like Dr. Alvarez and her staff. The five stars are for them. Lovely office, personable, intelligent doctor. I think the in-office Zeiss lenses/glasses are pretty darn expensive. I would definitely price glasses elsewhere if budget is a concern.

I wish this doctor was general practice because he made seeing a doctor a great experience…read more Not a super long wait time Very helpful staff He was not rushed gave me the time I needed Very gentle hand I went a couple a months ago and have heeded his advice. I had awful pain in my eye. They squeezed me in as it was an emergency I felt like my eye was rolling around with sand in my socket. Long story short after antibiotics and a follow up appointment. I have dry eye. As Dr Tayfoya said "just a sign of getting older" I have heeded advice and done well with his recommendations. Great doctor with a steady hand.

So I have been to many eye doctors and can't even begin to tell you how much I enjoyed my…read moreexperience when I had an appt last week. Dr. Tafoya is very knowledgeable, kind, and honest. I will definitely be back and will send business his way.

I have been a patient of Dr Vazquez for many years. He…read morediagnosed my narrow angles and explained that this could lead to Glaucoma. He preformed an iridotomy and has been very diligent about keeping track of the pressure in my eyes. His office is very busy, and still his staff is always courteous and professional. I would sincerely refer any one to him.

Be prepared to wait. I spent nearly three hours waiting to be seen. The number of patients…read morescheduled appears excessive, and the intake process is inefficient, moving patients from one waiting area to another. Tasks that could likely be handled by one person are split between multiple staff members, creating unnecessary delays. I understand this is the only retina specialty practice in the area, and that may explain the large patient volume. However, there is considerable room for improvement in scheduling and patient flow to provide a better experience for patients. While some staff members were courteous, the long wait times and inefficient process overshadowed the overall experience.

Dr. Kasuga and "his" staff members are amazing. No matter how busy ; Dr. Kasuga takes the time to…read morespeak to you as if you matter and not the next insurance card. There are very few people like him and his staff in the medical profession. They are truly sincere and genuine. It's my understanding that his staff follows him to each location. They (he and "his" staff) saw me on Wednesday and performed emergency surgery on Thursday and followed up in different office on Friday with same great staff members. Also its my understanding that they are one of the few if any specialists in the El Paso, Las Cruces area. They are busy and sometimes front desk or intake nurse leave a little to be desired but all things considered this is one first class operation with Dr. Kasuga and his staff.

While it is true that the wait times here can be very frustrating at times, I am still very…read moresatisfied as a patient of both Dr. Di Pascuale, who performed successful and painless surgery in my eyes, and Dr. Pinedo who has handled my check-ups and follow-ups since. Besides, you wouldn't want to go to a doctor with little to no patients. I can't vouch for the optical store since I don't need glasses, but if you are having cornea or cataract issues, they've been very good to me here.

The tech who conducted the examination was condescending and rude when I asked if I would be seeing…read morethe ophthalmologist next. He said no, I would not - it was not their standard of care. When I told him my referral was to secure a diagnosis for a sudden change in vision and that I specifically wanted to discuss it with the ophthalmologist, he replied, "you can't always get what you want". I saw an optometrist who did not conduct an examination, but only read the technician's findings.