I wish this doctor was general practice because he made seeing a doctor a great experience…read more Not a super long wait time Very helpful staff He was not rushed gave me the time I needed Very gentle hand I went a couple a months ago and have heeded his advice. I had awful pain in my eye. They squeezed me in as it was an emergency I felt like my eye was rolling around with sand in my socket. Long story short after antibiotics and a follow up appointment. I have dry eye. As Dr Tayfoya said "just a sign of getting older" I have heeded advice and done well with his recommendations. Great doctor with a steady hand.

So I have been to many eye doctors and can't even begin to tell you how much I enjoyed my…read moreexperience when I had an appt last week. Dr. Tafoya is very knowledgeable, kind, and honest. I will definitely be back and will send business his way.

My eye care at Southwest Eye Institute has been incredible. Dr. De la Torre has given me…read moreexceptional eye care!!! He is extremely professional, caring and compassionate. He really listens to concerns and questions you have. His staff and office operations are efficient. I highly recommend him. I am beyond pleased with my experience. Thank you, Desiree Ainsa

Was referred by Dr.Lawrence Tafoya and they give me an appointment at eye Institute at 1400…read moreCommons, and when I talked to Vanessa Aguilar the Cordinator she was not helpful, she just told me they didn't accept my insurance, United Heath Care and she didn't give no other payment options, Dr Mario Pascuale did great surgery for me at the El Paso day surgery hospital of Providence and they helped me with a payment plan, thanks God and all staff that helped me.

I've been coming here since I was 5, always fast compared to other ophthalmologists, and you get a…read morefair amount of attention. Parking is pretty good and they have contact lens fitting, which is pretty neat.

From the owner: Specializing in Adult & Pediatric Eye Diseases & Surgery…read more David S. Doka, M.D. Carlos W. Vazquez, M.D., Silus Motamarry, M.D., Heath Anderson, M.D., Daniel Crawford, M.D., West Texas Eye Associates, Sun City Optical, Doka/Vazquez Eye Center

I had lasix done, good results, a few weeks later I started hurting, within a few hours I was…read morecrippled over in pain. Called their "emergency number" and got an answer of, "aw man if only this happened a few hours earlier, sorry but first thing in the morning we can see you" morning came around and literally couldn't open my eyes. Doctor seemed upset and very dismissive. He did however prescribe some drops that 2 days later I can open my eye. There was one nurse who did show empathy, other than that him and his staff were very condescending and dismissive. I had 2 people in the waiting room who told me they said prayers for me, I guess because I looked that bad during my 45 minute wait. It's pretty sad when the patients care more than the staff does. All the bad things said, he did get the job done so far with his prescription.

Took my mother to her yearly eye appointment. My mother is hard of hearing (she is 92), it seems…read morethe Dr. was not patient enough with her, he did not complete her eye exam, saying she was uncooperative and to come back in two weeks to exam her for glasses. I have never had this experience with any previous eye exam I have taken her to. I truly liked the staff, they were so nice and patient with my mother. I do not recommend this business.

My husband developed a severe eye problem out of the blue. We went to see this doctor because he…read morehad good online reviews. The reviews are well-deserved. He is a hard-working very thorough doctor. His staff is just great, so nice and helpful. I am so grateful for all of their help. The office takes covid-19 seriously. Their protocols for covid-19 are the best that I have seen, it requires a lot of work and diligence. If everyone did this, we would all be better off. Highly recommend.

Had Cataract surgery with Great doctor Mario di Pascuale and his friendly and very helpful staff at…read moreEl Paso day surgery hospital, and the nurses there are great also thanks for everything .

The staff needs to be trained to be more polite to clients. The place was packed, which was a clear…read moreindication that the clinic overbooks. Don't ask the staff behind the counter any questions, because you'll just get frustrated with the complete apathy and indifference, and then you'll get more frustrated with the blank stare you get before you get, "It's not my job."

I was a patient here for 10 years. I started with DR. Trubowitsch and found him incredible. He…read moreretired a few years ago. I was then passed to three doctors. One was fired, one did not discuss any issues with patients and the third, falsified records after a mishap with a bad eye injection and inappropriate medicine injected into my eye. I had seen him for 2 years but as soon as I was in crisis over his injection, he cut me out. I tried making an appointment with a different Dr. there and the scheduler said that I had "discharged " myself. and would never be able to make an appointment there again. I knew records were falsified when the tech was explaining to me the occurrences around the bad shot incident. None of the record was true about my interactions with this office. They had constructed a complete narrative record to make it appear as if I was difficult or ignored their outreach and I was not. As they read me the details in their records, I kept responding "that never happened." The Dr was present and then walked out of the room, coming back later he said that he left because he was letting the staff argue it out with me. No argument, just a complete falsification of the bad incident occurrences by someone on staff. After this I was told I had discharged myself from the care of this business. I hadn't. I just said I would not again see Dr. Bahl. So now I have no retina care. SInce they are really the Only retina specialists ( several doctors) I must go to ABQ or Tucson for the nearest. Texas has no way to hold these folks responsible, or any complaint will be ignored or worse, falsified to make you look bad. For example when I went for the follow up after the bad shot, (They would not see me for several days after) i waited until 11:30 AM from an 8am appointment. I went to the desk and asked when I might be seen?. How many were still ahead of me? They record asks like this in their computer as a complaint. Then the Dr. said, why did you complain about your wait time? I said I just asked after waiting 3.5 hours. This of course was part of the set up, trying to upset me enough to react badly. I didn't. All in all I am amazed that this is a medical office (and very costly medicine at that). It appears the role of the Office manager is to orchestrate as above rather than respond to patients in a fair/rational manner. You may never have this happen to you there but beware when they make a mistake.

It took a few weeks of trying to schedule an appt for my elderly mom, who was referred by her…read moreOphthalmologist to SRC for a procedure needing done asap, due to him seeing some sort of injury and an eye bleed, to finally get scheduled. Little did we know that due to her supplemental medicare insurance, she would need a pre authorization from them for this procedure to be approved. The day prior to her procedure, SRC called my elderly mother to ask her for a referral from her PCP. I called them and they were shocked that SRC was asking her physician's office for a referral the day before the appt. They were gladly able to provide her with one asap, and early this morning we walk in thinking she'd get her needed eye procedure done, but no, of course not! The lady at the desk took a while on the phone and computer and when she came back stated so matter of factly, that the PCP office was supposed to login through her Cigna portal to get a Pre- authorization and that because they we not provided with that, we needed to reschedule since pre auths take roughly 2-3 weeks for approval!! The PCP office staff were shocked because SRC never once reached out to them stating they ever needed a referral or a pre authorization from them. They weren't even aware she was having a retinal procedure done until the day before! Now who dropped the ball?!?! They, with no shame, asked an elderly lady to retrieve what was needed 1day prior to her surgical procedure! Why was an appt ever scheduled by them without the documents needed for this to take place?! The minute they saw what insurance my mom had, and the fact that her HMO required these things, they should have been making the needed requests and calls to get things done! I am escalating this even further because I think I now need to take my mom to an ER to be seen because her vision and the blurriness in that eye is getting worse by the day, not to mention the constant watering. That is the reason for the urgency, but apparently not urgent enough for Southwest Retina Consultants at the Curie DR. location to do things in a timely and proper manner!

This place was highly recommended. Their staff is extremely rude and unprofessional. I felt like…read moreI was buying a car as they try and upsell you when scheduling for surgery. Please try somewhere else-there are many other options.

Great results, I can now see almost 20/20 the next day. They say it will even get better. And…read moresecondly the staff is FANTASTIC!!! Jose, carmen, martini, Sophie. Friendly and caring. And DR. De la Torre is great. Most importantly the results are unbelievable. Just go here and live a better life glasses free!!!