I was able to work with Isabella today at the front desk and she helped me with my requests on a…read moreFriday! Thank you very much for your service

the exam was promptly booked and went smooth the problem was and is getting my glasses i have been…read morepatient but i ordered my glasses 8/7 and somehow its Now 9/11and have not received my glasses or a solid date for when they will be ready. Im not gonna lie i have been patient but im becoming increasingly impatient.

Just went for my annual eye exam again today, love this place. Staff are always friendly and…read morehelpful and Dr. Alvarez really takes time with each patient to consult them on any specific concerns she may uncover or that the patient has. They also have very advanced testing equipment, I was very impressed that they could show me detailed images of things like the inside of my eyes to make sure everything looked healthy. Appreciate you guys, thank you for always being consistent in making patients like me feel important.

Pro tip: The address…read moreon Yelp is incorrect/out of date as of August 2019 -- call the phone # and ask if you don't trust me :) Dr. Alvarez is now at: 1346 Lee Trevino Dr, Ste 114, El Paso, TX 79936. Current hours shown in the photo I posted. I really like Dr. Alvarez and her staff. The five stars are for them. Lovely office, personable, intelligent doctor. I think the in-office Zeiss lenses/glasses are pretty darn expensive. I would definitely price glasses elsewhere if budget is a concern.

I read all these bad reviews and I do not understand why they write these things. Anyone can have a…read morebad experience anywhere that does not mean that they offer bad service. I personally love the service the staff and especially the Dr.. I do not ever go by reviews because are so eager to write bad reviews just because things didn't go their way. I've been going there for years. My experience there is GREAT!! especially the eye glass store . They are courteous and friendly and especially knowledgeable.

actually switched insurance back to VSP so that I could go back to Dr. Pholvichitr. I sincerely…read morelike the service he provides, however, he and his staff participate in Deceptive trade practices which are illegal business practices that defraud or mislead consumers. These practices can include false advertising, misrepresentation, and price gouging. A couple of examples include the additional fee for retinal imaging. When I visited almost a year ago this was not mentioned, not once. And yes there was a piece of paper on the wall stating that policy, however it was covered up with other items. I believe the cost was ~$35.00 or so. I refused to pay it simply because I did not give my consent and I was not told about it. However, my wife, my daughter and my son's did, unbeknownst to me (again a year ago). Today, my wife visited the office again, this time there was a text prior to the appointment detailing the fee, however, it states "additional fee" no amount specified. Too bad I can't attach a photo. In addition, the staff was extremely rude to her, and stated one price, then charged another. Upon asking for a refund, she was told that they were unable to give her one because the "manager" was not there to approve it. I'm so disappointed, I'm personally not going to visit this office again and neither are 4 other of his customers, last time. Too bad, if the Optometrist relied on his service alone he'd have a great reputation, however, the price gouging and the fact that the staff can't get their act together on pricing, lying to his customers, yes customers, not patients. He'd have a killer reputation. DO NOT WASTE YOUR TIME, DON'T BE SCAMMED. VISIT ANOTHER OFFICE. Frustrated and disappointed ex customer.

Always attentive. They do an outstanding job to meet your eye-health needs. The staff is extremely…read morehelpful and friendly, and they always follow safety protocols and procedures. Highly recommend.

Terrible service, terrible product. I'm not going back there for anything. I had an eye exam and…read morethe prescription they gave me was not suitable for glasses.They made some adjustments and it came out worse. And I had to wait two months to have an appointment because I had to see the same optometrist who had seen me before. I was never happy with glasses.After 6 months the lenses of the glasses started to crack. During the waiting time, I lost my glasses. When they called me, two weeks later, they wanted $150.00 for not having the frame.Paying for a product that wasn't good from the start, no way. I'm just saying that I won't go back there.

The thing I appreciate about this optometrist the most is the fact that they do NOT sell glasses or…read morecontact. Which means no one is trying to up-sale me on crap I don't need. After my boyfriend had his eye exam done here, I decided it was time for some new contacts and glasses so I set up an appointment. They were able to get me in within two weeks and at a time that worked for me. To speed up the process they also gave me the paperwork when scheduling my appointment and told me I could just bring it with when I came back. Efficiency. Everyone that I interacted with was friendly and cheerful. I even appreciated that the doctor didn't try to confuse me in any way and actually set straight a lot of misinformation I was given by my previous doctor/salesperson. You know the best part... the glaucoma machine. You know the machine that blows air into your eyes to test the pressure? At the previous optometrist, I'd always "fail" the test and then I'd have to go through the process of having my eyes dilated which always sucks because driving after is the worst. FBOC's glaucoma machine was actually able to give a real reading because it was a quick push of air instead of the long shot of air that was always forced my eyes to shut. No dilation, YAY! Pretty smooth process and from start to finish was maybe an hour of my time. The staff is great. And I felt like they really went the extra mile with everything... the doctor even decided it was best to do a follow up appointment since there was some uncertainty with my contacts. I paid out of pocket and felt that the price for a contact and glasses prescription was reasonable at $129 (and that included the trial pair of contact lenses).

This doctor was very patient with my son, and even took the time to make my daughter more…read morecomfortable during the visit. Thank you to the office staff as well, it was a great visit!

Took my mother to her yearly eye appointment. My mother is hard of hearing (she is 92), it seems…read morethe Dr. was not patient enough with her, he did not complete her eye exam, saying she was uncooperative and to come back in two weeks to exam her for glasses. I have never had this experience with any previous eye exam I have taken her to. I truly liked the staff, they were so nice and patient with my mother. I do not recommend this business.

My husband developed a severe eye problem out of the blue. We went to see this doctor because he…read morehad good online reviews. The reviews are well-deserved. He is a hard-working very thorough doctor. His staff is just great, so nice and helpful. I am so grateful for all of their help. The office takes covid-19 seriously. Their protocols for covid-19 are the best that I have seen, it requires a lot of work and diligence. If everyone did this, we would all be better off. Highly recommend.

Excellent care and wonderful doctors. Especially Dr. Di Pascuale. Wonderful care and so happy I…read morehave 20/20 vision.

Brought my mom, 12:30 appiontment. Waiting room full inside another waiti g room full. They…read moreschedule too many appiotments going on 3 hours this becomes an all day event. Not healthy for older clients i can hear some say their sugar is low or neefs meds. My mom is 83. Very inconsiderate.

I had an eye emergency so my primary doctor directed me to SEI. They immediately took care of me…read more Their Staff, Skill, Equipment, and Desire to care for my ER were way above what I expected. I was under their care initially for about a week and continued with them for follow-up care. It has been a comforting and satisfactory experience with my overall recuperation. All the staff work together and are so organized, professional and capable! I am confident and comfortable in their care. So glad I came to Southwest Eye Institute!