I am the wife of an active member of the US Army. My glasses broke during my pregnancy, and I went to this establishment for an appointment and a new pair of glasses. I paid for both my glasses and contact prescription examinations. Every time that I went in for an examination or consultation, I had to wait a long time both in the waiting area and in the examination room for the doctor. It is very clear that they overbook and under deliver. When the doctor and owner did finally see me, he was very short with his words, quick to go in and out seeing other patients simultaneously, and not interested in offering apologies for having no respect for your time. If you have an issue, everyone employed at this location treats you as if it is your problem and not theirs. I was also told that my vision could change since I was pregnant, and that they needed to divulge that information before I made a purchase. They let me know that if my vision changed, I would have to come back in for another examination and a new pair of glasses. I went through the process and purchased some glasses, But I had to cancel my follow up with my complimentary pair of single wear contacts contacts due to a complication with my pregnancy followed by the US Army moving us to Georgia on very short notice. When I contacted this office from Georgia in order to obtain my prescriptions after having my baby without my vision changing, I was only sent my glasses prescription by snail mail. They do not fax or email you your prescription directly. Is it 2020? Isn't it less expensive to email and avoid shipping? Clearly, customer service is not there number one priority. I was unable to obtain my contact prescription, and was told that it was because I did not come to my 10 minute follow up for my contacts. Although I paid in my contact examination fee already for this follow up, they refused to give me my contact prescription causing me to have to pay for an entirely new examination even though my prescription is still in date in valid. They once again told me that this was fully explained to me by the doctor, which it was not, and that they were not willing to do anything to help me.I have been wearing glasses since the second grade, and have been wearing contacts since the sixth grade. As you can imagine, I have seen many optometrists throughout my years. I am currently 37 years old, and I have never been treated so poorly. Oh, and did I mention that three weeks after my $250 glasses were purchased/ taken home, the earpiece started continuously sliding out. Because of the complications in my pregnancy and our fast move to Georgia, I was unable to take them in to have them fixed. When I brought this up, I was transferred to the Technician that sold me the glasses. His advice was that I superglue them myself or bring them in if I was ever in the area again.This was especially confusing to me as they clearly have no issues mailing things. I was shocked that the offer to mail them in and have them fixed was never even on the table. In summation, this business wants your money but does not care anything about your overall service experience or satisfaction. They are dismissive and rude when you voice any sort of question or complaint.They clearly operate like a turn and burn restaurant as opposed to a fine dining one. They are more interested in quantity, and they are less interested in giving quality service. For your money, I would take your business elsewhere. read more
