No accountability that is the best way to describe University Eye Specialist.
This complaint is not towards Dr. Yang, It's with the manager at the downtown office:
I had a very heated discussion with the manager at University Eye Specialist today. When I shared with her "Beth" how my prescription for my eyeglasses were wrong even though I've been to their office twice, the prescription was changed and the Lenses were changed twice. She had a "Could care less attitude" from the very begining of the phone conversation. Beth had her mind made up when she first addressed me on the phone that there was nothing that they were going to do about it even though I complained 4 times including 2 faxes, that I could not see out of the prescriptions for my glasses (I even complained to Sears, when I got the glasses back both times, and they repeatedly said that's how the prescription was written. They even asked their office to fax over a copy of the prescription to make absolutely sure that the prescription was correct) that had been changed twice she never offered me a apology she told me that was nothing that they can do. She came on like a real ahole. She blames everyone else except for her office for the problem she blamed me, she blamed Sears for making the glasses, but the bottom line is they wrote the prescription. My new eye doctor looked at their prescription and said it was wrong and Beth admitted that it was off a little compared to my new prescription. How much more evidence do you need? I understand that everyone makes mistakes I've been going to this office for a while. I like Dr. Yang never really had a problem until now. It was obvious that the problem was their office's error; I went somewhere else to have my prescription and my eyes checked and the new glasses are completely correct and when compared to what University Eye Specialist gave me, their prescription was wrong by Beth's the manager's own admission. It is because of her I will never go to this office again.
Like I said everyone makes mistakes and I was willing to forgive and forget I just wanted to bring to their attention that my prescription was wrong and that this was a $286.28 mistake that I could not afford (the cost of new glasses, that were never used) but her funky attitude took it there so I will never come to there office again.
Anyone who wants their glass done correctly the first time, I highly recommend that you go to the Illinois Eye Institute at 3241 S. Michigan Ave., Chicago, IL 60616 telephone number 312-949-7331. On my first visit I spent about two to three hours at the Illinois Eye Institute having my first eye examination, they were very thorough and professional . When I got my glasses back they were 110% correct! Because of my insurance it took me a longer time to get my glasses but when I got them they were well worth the wait, spot on! Everybody at this office was very kind respectful and professional, nothing like what I experienced with Beth today! Like I said I would never go back to this office again but if you do go, go at your own risk! Dr. Yang is okay but that management that I spoke to today was is awful to me, very cold, distant, mind made up and a matter of fact from the point of Hello. read more