Had Shingles. Saved my right eye…read more So there's that! Ha! Nice going "Colby!" He is a devilishly handsome doctor w/ a gentle bedside manner. His father (still alive) must be thankful.

One of the physicians at Kraft Institute solved a long term and regularly irritatingly problem for…read moreme. My eyes itched as I woke up, in the afternoon, at field work at nature center, at night - almost all darn day. Other physicians and PAs have suggested allergy medications, ointments and ocular specialists. Failing to find such a physician in my own service, I chose a specialist based on Yelp and Google reviews. He noted an irritation on the edge of the eyelid and suggested cleaning with baby shampoo followed by warm compresses as necessary. Son-of-a-gun, it worked!!!!!

I am pleased to share a personal victory with a medical issue I've suffered with for over 25 years…read more Prayer really works, because after seeing many different eye surgeons and other related specialists in multiple states, no one was able to provide a solution--until I went to see Dr. Anthony Volpe in Chicago. Upon the exam, he was confident he could solve my eye issue up to 90% correction through a strabismus procedure (where the eye muscles are reset/adjusted). A month later, I had the surgery, and the very next day after he removed the eye patch I could see! I was amazed. I have only had minimal post surgery issues, but the news here is that his abilities exceeded expectations as he achieved 100% correction. I no longer saw multiple images, just one, the way God designed. Staff: professional and friendly. Although the wait time was a bit longer than I'm used to, I was told it might be due to the fact he is the head of a board of surgeons. He is tops in his field, and I give him the highest recommendation. It's worth mentioning that sometimes going to a small-town medical provider may not offer the latest in surgical procedures.

Staff are generally very impersonal. One male technician who screens your eyes prior to doctor's…read morevisit is very rude! Dr. Ruederman is very unfriendly and just rushes everything and doesn't give you a chance to talk or ask questions!

I received custom LASIK in the summer of 2006 from Dr. Azar. My results were better than I…read moreexpected (20/15 in both eyes) and 5 years later, I have no problems. Everyone I had contact with was great: Dr. Azar is an expert in the field and when you have a consultation with him, you realize he's legitimately enthusiastic about it. He's very forward about it being an *elective* surgery and telling you about possible risks, so you never feel like this is some eyeball-chop-shop where every person who comes in is a "perfect candidate" as long as they've got some money. Jamian, the primary contact for patients who sets everything up, was always very helpful. Definitely recommended.

Gave me the wrong prescription. I ordered a better version and notified them in the new appointment…read morebecause they said my current glasses didn't need to be changed. The optometrist in response attempted to rescind the prescription for the test they had just given me. I still don't have the correct prescription. Also they ignored my concerns about my eyes so I guess I'll see a different optometrist anyway.

I trust this place of business for my care and my families care …read more I go for ophthalmology retina specialist My sister would not be alive she had pulmonary embolism and DVT She goes to May doctors at the NW campus . I just went to an orthopaedics doctor and so far satisfied My daughter donated a kidney to a friend also The offices are small but comfortable . You may bring a support person with you. I go to the offices in Streaterville location at the main campus Some doctors have office locations at more than on place . If you have PPO it is fairly easy to get an office appointment

I would avoid the Dept. Of Ophthalmology at Northwestern University at all cost. I called the…read morescheduler for a pre-op appointment 6 times over more than 2 weeks with no response; the Ophthalmology Dept. 4 times who promised to have the scheduler call me, but again with no response; and the office of patient relations 2 times with no call back. I spent hours on my first appointment and now will start over with another provider. I've never felt so helpless and encountered such negligence. Don't fall into the same trap. I would give '0' rating if that was possible.

Dr. Basti did an excellent job of removing a very difficult, large cataract I had. After the…read moresurgery, my vision was amazing! I could see colors and images with fantastic clarity! Dr. Basti is very thorough, very detailed and is an excellent communicator. Thank you for your help and expertise, Dr. Basti. Your knowledge and skills are greatly appreciated. Sandy (Sanford) Fries

My experience with Dr. Surendra Basti was extremely disappointing. I found his communication to be…read morerude, dismissive, and unprofessional, and I felt as though he was talking down to me rather than treating me respectfully as a patient. During the visit, Dr. Basti explained the procedure he recommended. I then asked whether he could explain it to my friend, who had accompanied me and was waiting in the waiting area. He replied, "I don't like repeating myself twice." His nurse brought my friend into the examination room. When she arrived, Dr. Basti again stated that he had already explained everything to me and that he did not like repeating himself. I found this interaction unnecessarily disrespectful. I should have been able to ask for the information to be repeated for someone supporting me without feeling dismissed or uncomfortable. Clear, respectful communication is an essential part of patient care.

I'm updating my review because these negative reviews are year's old and should be disregarded…read more I've gone to Dr. Palmer for almost 40 years (he was young when I started!), and he's given excellent care all of these years. I've had laser surgery on a hole in my retina and two cataract surgeries. Highly recommended!

My doc referred me to Dr. Palmer about an ongoing dry eye condition…read more The appointment started badly from the beginning. First, Dr. Palmer was running an hour behind on appointments, and the front desk didn't even have the courtesy to tell me when I checked in, only when I asked 45 minutes past my appointment time. Next I met with members of Dr. Palmer's staff. All of whom were very friendly and informative. They are the ones that get the 2 stars. They conveyed my situation to Dr. Palmer who told me it wasn't as bad as it could be (true but it still sucks when your eyes feel constantly irritated) and then offered to write me a prescription. Several other doctors had specifically advised against the drug because of side effects so I asked Dr. Palmer why he thought it was a good idea. His only response, I like it and think it works. This is how Dr. Palmer was with most of the questions I asked that were a little more specific. I know doctors are busy, and I know patients can be annoying, but I didn't like that I felt badly for asking questions.

Amazing first experience here. Dr. Mona Khan is charismatic, attentive and skilled. She listened to…read moremy concerns, approached and addressed my issues with care. Scheduling online and communication was a breeze. I highly recommend a visit to get your eyes checked. You'll leave with a smile. Thank you Dr. Mona Khan.

My husband and I were both patients of Dr. Khan and very happy with our visits. But I just found…read moreout that Dr. Khan has closed her office. I guess she is doing virtual visits but apparently, we need to " find a new provider," as she just told me in a rather curt email. I don't know why it's not up on the website but this is very disappointing.

Having worked with hundreds of doctors over the years, both professionally and personally, I can…read moretell you that you do not want to go for the warm and fuzzy doctor. You want the expert. Too often, though not always, the doctors with good "bedside manner" are compensating for a lack of expertise. When it comes to medical care, you don't need nice; you need smart. I promise. Lisa Rosenberg at University Eye Specialists is perfectly pleasant and personable. But she is busy. She is not going to sit down and chit chat with you. And you may wait a long time because she gets a lot of emergent, complicated cases. But you will get the best medical care for your eyes that you can get in the city and far beyond. I wait a long time most times I go. Every time, I get irritated. Then I take deep breaths and it passes. Then I go see the doctor who is my best chance of not going blind, and I think that's a fair trade off.

What an awful practice. Truly- from the receptionist to the doctors, they all need a lesson in…read morebasic manners and how to treat people. Have been patient for a couple of years. Don't love it but it was fine the first time I went. Second time I went I was for an eye emergency. I was given a huge attitude by the receptionist then by the on staff doctor who didn't just have a bad bedside manor, was a complete ass and acted like he was doing me a favor by treating me. Called back with a question and left 3 messages- none of which were returned. Today I had to go back for a follow up appointment. Arrived at 7:55 for an 8a appointment. Was taken in for a vision test at 8a and was waiting for the doctor by 8:05. 8:40 and the doctor still hadn't even arrived to the office. Same rude receptionist refused to call and said he'd be in "at some point". No clarification. No apologies. Nothing. The doctor never showed up to work. Apparently his time was more valuable than mine. I walked out and promptly made an appointment with another doctor who actually cares about patients and knows how to run an office. These people should be ashamed of themselves. I hope they get treated at their next doctor's appointment the way they treat their clients.

I can't believe that there aren't any review for Mary. She's an amazing eye doctor. I've been going…read moreto her for a number of years now. On the recommendation of a former coworker, I've been seeing her with wonderful visits. Soon after I got married five years, I went in for a routine eye exam. During the exam, she noticed that I had a retinal tear in one eye. From the time she discovered it to having it dealt with at Rush University Hospital was a few days. See (no pun intended), she also teaches at Rush's Eye Institute once a week. On that day of the week, I went over to Rush to have my retinal tear lasered. Yes, it sounds gross, but wasn't all that scary. She discovered another tear the next year and went through the same repair process. In the following years, my eyes are looking great. Visits to her office are always nice. It's a very clean, modern office with a giant candy jar. Her staff has always been polite and welcoming. Also, Mary does Botox procedures too. I'm a huge fan of hers as a doctor.

awful. Dr. Mary is outdated in her technique, treatment options & technology. she is rude and has…read morebad energy to her. do not recommend her at all. every medical professional I have seen since, said they would have never used the laser she used on my skin color.

I think I found the best internist, EVER. Setting up an appointment was a breeze - the…read morereceptionist, Angie, is a sweetheart, and she was able to squeeze me in when luckily there was a cancellation. The office is located off of St. Clair in the Northwestern Memorial building (and there is validated parking available); the office is very cute, clean, and modern, and I waited less than 10 minutes after my scheduled time (which is pretty much unheard of; the receptionist also apologized which I thought was ridiculous!). I filled out basic medical history and such on their patient portal beforehand, which I thought was quite convenient and makes things more efficient. I was really excited with all the raving reviews on not only on Yelp, but on other health websites that rated Dr. O'Mara. When the doc walked in, she was extremely nice, very knowledgeable, straightforward, a great listener, gentle, professional, and very informative. She listened to all of my health issues as well as my thoughts and opinions, and basically gave me a plan of action. She took her time with me, asking questions, and the whole time, I was not felt rushed! The best thing is that she was very genuine and I was extremely comfortable, being a new patient with all these high expectations! There is a lab on-site, and the phlebotomist, Lauren P., was so sweet and kind, and drawing blood was not at all uncomfortable (considering I have a very low threshold of pain and am such a pansy!). Dr. O'Mara and everyone on staff seems to be extremely detail-oriented and organized (which I absolutely love). The high ratings on the doc do not do her justice - she really is AWESOME. I have a follow-up next week am actually looking forward to a doctor's appointment - isn't that crazy?! I am looking forward in being Dr. O'Mara's patient for years to come! +ask for Angie, the receptionist :D +Dr. O'Mara = AWESOME +limited parking (park at garage)

I wish I could give Dr. O'Mara higher praise than 5 stars. I have recommended friends and…read morecoworkers alike, and now I recommend her to you. Dr. O'Mara's office is a clean, modern one-physician practice. She exhibits all of the professionalism and knowledge I have come to expect and appreciate from Northwestern practitioners and affiliates. I was randomly assigned to her through Northwestern's physician referral practice after I suffered a serious medical event and I was shocked by how great my experiences with her have been. My initial consultation was in her office, where she interviewed me about all of my health concerns, family history, and really took the time to get to know both me as a person and my health issues. Despite a relatively complicated health history, Dr. O'Mara has gone above and beyond. She takes the time to research issues about my medicine and listens to my questions, no matter how silly they may seem to me, in a non judgmental environment. She has followed up on problems or before procedures through phone calls about things I, at times, hadn't even thought about. She is always eager to explain these things to me. She truly cares about her patient's well being and happiness -- even following up on what I thought about places she had sent me for a referral. In short, I have never received this level of care with any doctor before. Her assistant, Angie, is also very nice and helpful. To top it off, it's extremely easy to make appointments here, and Dr. O'Mara keeps an electronic portal where you can ask her questions, view your test results quickly, and access other features from your visits. If you need a new internal medicine doctor, visit Dr. O'Mara.