Cancel

    Open app

    Search

    Universal Solar Direct

    2.8 (81 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Universal Solar Direct

    HVAC installation or replacement

    Add to existing system

    Add solar panels

    7 More Services

    Add solar panels on roof

    Add solar shingles on roof

    Solar system installation

    Solar rooftop panel installation

    Solar shingle installation

    Solar system maintenance

    Solar system repair

    Universal Solar Direct Photos

    You might also consider

    More like Universal Solar Direct

    Recommended Reviews - Universal Solar Direct

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Contract paperwork
    Blendi S.

    USD installed the solar on our roof a few years back. First we had a problem with the birds but after some fussing from the company they installed a net around the panels and they resolved the issue. To this day everything was good and I even recommended them to friends. A few months ago the inverter went bad. Communication to this point has been extremely disappointing for USD and very slow from their third party partners who are supposed to replace it. 3 months! In the mean time our electric bill has been double because from what Nevada Power is saying the solar system is triggering something around midnight. I emailed them with the bills from this year and from the same months last year and the months before the issue so they can see and compare the difference. We were gone internationally in June so emailed them the tickets as a proof but as well. After a few emails without any response from them I called today and finally got transferred to Jeff who pretends to look at the policy and says you have self monitoring on your policy and we cannot help you with the NP bill. What can I exactly do by self monitoring when it takes 3 months for you to fix it?? It's the middle of the summer! Not sure how other solar companies are but these guys don't stand behind their service. Extremely slow and won't respond to emails. So if you thinking about finding installer do some research. And I did read the bundle of papers they gave me when we signed the contract. Nothing mentioned about self monitoring

    One of many pieces of pigeon guard that fell from the roof into the yard.
    Will B.

    This is the only negative review I've ever publicly posted because as a business owner myself I know how important public feedback is and how too often you only hear about the "sour grapes". But if I can help somebody else from experiencing what we have I felt it necessary to make this post. We had a few different meetings with a sales rep as I've always been pretty skeptical about solar. If it's so great why do you have to try so hard to sell it? The 26% tax credit lowers after this year and they told me we could bundle a new windows package into the tax credit so we eventually decided to do it. $40,000 package for solar, windows and new pool pump. It's been 2 months since they cashed our first check and we still have no functioning solar, no timetable to when it may happen, and have no word on when our windows may show up. I was told 4 weeks from signing solar would be operational and 6 weeks from signing windows would be installed. Those timelines have both been blown by with no signs of anything coming. Solar panels were supposed to come with pigeon guards. As soon as the solar is installed I have been infested with pigeons. They claim a guy came by to check on it and verified everything is good and installed correctly with the pigeon guards. If that's true why am I finding pieces of pigeon guard all over my yard? I had to have a pest company come in to look. They said what was installed wasn't done correctly. Was quoted by the pigeon control company it would be $1,250 to make the solar panels actually pigeon proof. Ironically, this is a company universal supposedly contracts with. So be prepared for that additional purchase if you're considering a solar purchase. That certainly wasn't in my brochure. After they put up the still non functioning solar panels a month ago, I can see a bunch of roof tiles are no longer in place on my roof. They stuck them somewhere else on the roof just leaving a hole underneath. I was told someone would come by to fix it. That of course has never happened. When they came to install the new power inverter or whatever it is, my power ended up being off for over 12 hours when i was told it would be 3-4. So many things in our refrigerator and freezer were compromised. Nobody in the office was able to tell me what the hold up was but it turns out whatever they installed failed inspection by the city of Henderson. They purposely withheld that from me and I'm so upset about that dishonesty. I just kept being told "we don't know what's taking the city so long" put they just didn't want to admit their mistake. I'm also nervous it won't function properly IF it is ever activated. Hopefully the second inspection which passed means I'm overthinking it. We'll see... We were told all the initial solar install work could be completed in one day. We made the appropriate plans to take our dogs to daycare that day so they wouldn't be freaking out during the work. Then the day before they were to do the work they tell us they can't do it all in one day and will need to be two days in a row so we have to spend another $58 boarding the dogs an extra day than anticipated. This by itself is not the end of the world but another one of our many frustrations. I've been trying all week to get someone at this company to answer my concerns but it hasn't happened. I did get one phone call I wasn't able to take and I called to leave messages with two different people but 4 days later still nothing. I have so many questions! Will the solar ever be activated? Why didn't you install the pigeon guard correctly? Why is my roof broken from your techs? When will the windows show up? Why did the timelines all take double what I was told? Will I actually receive a tax credit when that time comes? (I'm now very skeptical. That will be the icing on the cake not getting that 26% back in February when it was the deciding factor for moving ahead with the project) But, most importantly... what legal avenues do I have available to pursue to void what I signed? The only reason I have it as 2 stars and not one is our sales rep does seem like a decent guy who at least appears to be trying to help but he's not on the sales side so can't do much at this point. Maybe he's blowing smoke at us too but I'll give him the benefit of the doubt for now. I've included pictures of what I can visualize for my review. I just hope these help you avoid making the mistake we did. My wife and I were so excited about this but as of this writing I can say this is the biggest regret I've made in my adult life. If only they spent more money on customer service and less on the commercials maybe a better resolution would have been possible.

    Numerous zipties left by my AC unit. Photo does not do justice on how they clean up after themselves.

    See all

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 2

    6 months ago

    They are bankrupt. They go through a third-party company now with a different name called Battle Born.

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 2

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 1

    1 year ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    11 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 2

    2 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 3

    3 years ago

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 1

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 2
    Photo of Adam F.
    44
    15
    16

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 2

    5 years ago

    Business owner information

    Photo of Eugene M.

    Eugene M.

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Will B.
    0
    13
    10

    6 years ago

    Helpful 7
    Thanks 1
    Love this 5
    Oh no 2

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 2

    2 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    4 years ago

    Business owner information

    Photo of Eugene M.

    Eugene M.

    Helpful 4
    Thanks 1
    Love this 3
    Oh no 2

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 3
    Photo of Paul C.
    270
    108
    69

    3 years ago

    Helpful 2
    Thanks 2
    Love this 1
    Oh no 2

    3 years ago

    Helpful 1
    Thanks 2
    Love this 1
    Oh no 1

    3 years ago

    Helpful 1
    Thanks 2
    Love this 1
    Oh no 2

    4 years ago

    Business owner information

    Photo of Eugene M.

    Eugene M.

    Helpful 3
    Thanks 1
    Love this 2
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Eugene M.

    Eugene M.

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 2

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    3 years ago

    Helpful 1
    Thanks 1
    Love this 2
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of David L.
    139
    12
    16

    5 years ago

    Business owner information

    Photo of Eugene M.

    Eugene M.

    Helpful 10
    Thanks 1
    Love this 4
    Oh no 1

    7 years ago

    Business owner information

    Photo of Eugene M.

    Eugene M.

    Helpful 5
    Thanks 1
    Love this 4
    Oh no 1

    4 years ago

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 1

    Page 1 of 3

    Ask the Community - Universal Solar Direct

    This is very expensive is it worth the cost and how long before reaping the benefits?

    You accumulate credit during the cooler months that apply to your bills in the warmer months. I hit the minimum of approx. $13-$15 per month from NV Energy for ten months out of the year and I am not frugal. I did get a $130 bill in August last year… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Universal Solar Direct

    Eugene called and took care of it for me right after I got off the phone with him.

    Mentioned in 12 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Solar Installation 1,203 times last month within 25 miles of this business.

    Verify this business

    Bob's Repair - Bob's Repair

    Bob's Repair

    (495 reviews)

    Southeast

    Our technician was Edgar and he did a superb job! Unfortunately we got ripped off by Kayo energy…read morewith our solar panels who did a terribly poor job installing our solar panels and wirings and they went bankrupt and we were left f*cked without any warranty. Went with bob due to their reviews and I wasn't disappointed. Our solar stopped connecting due to burnt and damaged wires from a poor install from Kayo. Called up Bob for a service call to diagnose and the price was decent probably somewhere in the middle from the other quotes I received. Not cheap but not too expensive either. After the service call I scheduled for the next week for the repair and I wasn't disappointed. I wanted the repair to be done correctly and they did just that. Plus they have a 5 year warranty on parts and 10 on labor! Will definitely go with them again for any of my solar needs and hvac issues in the future!

    Our water heater failed while we were in Italy... because of course it did when we were 6,000 miles…read moreaway. Bob's Repair truly made a stressful situation easy. They handled everything remotely, kept me informed the whole time, and took care of the replacement quickly and professionally. The office was very understanding, and Ron on-site was excellent to work with and very professional. Coming home from a long trip to hot water already taken care of was a huge relief. Really appreciate the level of service and communication. 5 stars all the way. !!!!! Thank you!

    Nevada Residential Services Air Conditioning & Heating

    Nevada Residential Services Air Conditioning & Heating

    (479 reviews)

    We have had excellent experiences with Nevada Residential Services (NRS) in the past with…read morereplacement of our AC units. When NRS offered to inspect our water system, we jumped at the offer. When you live in the desert, you can't take any chances with your AC or water systems. Both can turn into expensive issues very quickly. During our inspection, Arturo with NRS noticed some corrosion and possible past leak at our water heater connections. Chances are these connections are original to our 2004 condo and since we have neighbors downstairs, we want to avoid any leaks that could result in issues that could affect both units. The NRS Team presented us with an estimate that we were pleased with and we scheduled Arturo for today. Arturo called ahead when he was enroute (we appreciate that) and was onsite in no time. Arturo took the time to explain what he would be doing to eliminate a possible issue and make our system more secure. Changing out the old hoses (over 20 years old) and connections to solid copper piping and new connections gives us the peace of mind that you need with plumbing. He also configured it so should we need to replace the hot water heater, the new copper fittings will be easy to disconnect & reconnect. Arturo did an amazing job, kept us informed as he worked and the work area was spotless when he was finished. A true gentleman & professional. Many THANKS to Arturo and the NRS Team for spotting a potential plumbing issue and providing a great solution. That's what every homeowner expects. We would highly recommend Nevada Residential Services for your AC and plumbing needs. Sincerely, Lee & James Duncan

    This is our sixth Spring in having Charlie come out and service our 2 air conditioning units. He is…read morethe best. Explains everything that he is doing. He is friendly, professional and very knowledgeable. We always ask for Charlie. This company employs service technicians that are there to be honest and make sure your units are serviced properly.

    Alpha Air

    Alpha Air

    (352 reviews)

    I am a new customer of Alpha Air and I am very very happy with the outstanding service by Arthur (…read morethe owner) He came on time as scheduled! He was very efficient, professional, patient and very thorough! He went far and beyond the required services - adjusted and fixed the flaws from my previous HVAC. His fees and parts prices are very fair and reasonable. Thank you Arthur! Definitely will recommend to my friends.

    Apparently Alpha Air is either under new management or the owner has simply abandoned Customer…read moreService for avenues of greater profitability. Although my initial impressions of Alpha Air were quite positive following an entire system upgrade, their Customer Service these past two years leaves a great deal to be desired. Following last fall's routine maintenance visit, their Technician subsequently emailed a copy of my check, including my entire Checking Account # !!! When I inquired with their office why my personal financial data was so recklessly exposed on an unsecured internet site for the entire world to see, their excuse was a "glitch in the system." This past April 27th; routine maintenance was scheduled for between 9:00 - 11:00 AM. I sat here for three (3) hours waiting, the Technician never showed nor did anyone from their office bother to contact me and inform of the delinquency. When I called their office for an explanation, their excuse was a "glitch in the system and the Technician never saw it." That evening I forwarded an email to Alpha Air explaining my dissatisfaction with their unacceptable modus operandi and asked that they refund the balance on my Gold Membership for scheduled maintenance. I received an auto reply that they received my message and someone would "respond as promptly as possible." Never received a response. When I finally reached their office several days later to inquire about my correspondence and the lack of a response, I was told they never saw it due to yet another "glitch in the system." Obviously Alpha Air has numerous "glitches in their system" including ineptness and utter incompetence. I will not be using their services any further nor will I in good conscience recommend them to any friends or neighbors.

    A-Tech Heating and Cooling - New replacement control board that was stocked on the van.

    A-Tech Heating and Cooling

    (161 reviews)

    Southeast

    My AC was not blowing cold air during the heat warning. My place was constantly in the 80s. Called…read moreA-Tech and set an appointment. The tech they sent out was professional and did the job fast. I was out of town during this and they still got it done! These guys look at the unit and fixed it for a very cheap price! Insane! Will definitely contact them again for my AC needs and professionalism

    Brad and his team at A-Tech are top notch! Had an issue at my parent's house with their HVAC and…read moreA-Tech was recommended by a friend of mine. I called to make an appointment to assess the problem with the HVAC and Jared came. Jared was a professional and provided me the situation and didn't lie to me at all. Jared provided me with all details of his assessment so that I could "possibly" compare with other HVAC companies. Jared never once tried to upsell me only anything and he said the assessment was free. I did call 2 other companies to make an assessment. Both companies provided me with a list of "things" that is wrong with the unit. One of them tried to upsell me a brand new HVAC UNIT and they offer financing. Per my calculation I would be paying $18K for an HVAC unit if I financed with them ($12k for the unit & $6K for interest). I called Jared and asked him to write me an invoice to purchase a new unit, which he did and I was surprised by how much different the cost was (way lower) from the other company. I asked Jared what is the actual total with tax, labor and dumping the old unit....he said "that's the whole total...with delivery, pick-up, removal and installation ". I agreed to the terms and scheduled the replacement. A-Tech team showed up at 8am on the scheduled date and immediately went to work. Jared explained to me the whole process and he even invited me to watch their work. 3 hours later the guys are done, cleaned up and ready for payment - which I was glad to pay in full. The warranty was great! I highly recommended A-Tech to ANYONE needing repair, replacement or even an assessment done to their HVAC system. Brad is a small business owner and employs professionals like Jared! 5 stars for sure!

    Universal Solar Direct - solarinstallation - Updated May 2026

    Loading...
    Loading...
    Loading...