I want to share my experience with Universal Drain Cleaners and the owner, Eddy Horvath, whose honesty and expertise saved me from making a $10,000 mistake with another plumbing company. A few weeks ago, our master bathroom flooded late at night, so we called a well-known plumbing company advertised on TV. They ran a camera through our drains and claimed the pipes had partially collapsed near the street. They said the only solution was to excavate my entire front yard and replace the piping--for $10,000. They pressured me to sign immediately, making it sound like an urgent emergency. Before making such a huge decision, I called Eddy Horvath from Universal Drain Cleaners. I've known of Eddy for over 25 years through my stepdad, who was a plumber for over four decades. My stepdad always spoke highly of Eddy's honesty, skill, and reliability. When Eddy came out, he ran his equipment through the pipes with no issue at all. His tool went all the way out into the middle of the street, clearing out debris along the way. He found no collapsed pipes, no roots, and confirmed everything was in working order. The water backup we saw weeks earlier had cleared, and the drains were fine. This confirmed my suspicion--the other company was misleading and trying to take advantage of a stressful situation to push unnecessary, costly work. I am incredibly grateful for Eddy's decades of experience, professionalism, and integrity. He not only solved the problem but also saved me $10,000 and a torn-up front yard. If you need a trustworthy plumber with fair prices, I can't recommend Eddy and Universal Drain Cleaners enough. Call him first--you won't be disappointed. read more

We recently moved into our home--now lovingly referred to as "the money pit"--and were hit with problem after problem. On the second day, the air conditioning system failed, which anyone in the Metro Phoenix area knows is simply unbearable. We got that replaced, thinking things would settle down. But just four days later, disaster struck again: our sewer started backing up. Water was flooding the shower, bathtub, and both toilets, causing chaos. We called a plumber who claimed they cleaned out the system. The relief was short-lived, though, because the next day, everything overflowed again. Another plumbing company came out and after examining the situation, they sent us a shocking $22,000 quote to repair what they said was a massive problem with our sewer pipes. Their plan? Jackhammer through the floors in multiple rooms without even covering the cost of repairs afterward. We were beyond panicked. Thankfully, our realtor recommended we contact Edy, the owner of Universal Drain. By now, it was already 7:00 PM, but Edy was nearby and arrived muy pronto. From the roof to the main sewer line on the street, he meticulously inspected the entire system. He didn't just fix the problem--he showed us the clog he removed and explained why it had occurred. Homes in Sun City, as he taught us, were originally designed with toilets that blasted enough water to push waste all the way to the main sewer. But as time went on, those high-flow toilets and faucets were replaced with water-efficient fixtures. Unfortunately, these modern fixtures don't produce enough water pressure to push waste through completely, leading to clogs like ours--an accumulation of solid waste, soap, and cleaning products. Instead of charging us thousands and tearing up our floors, Edy educated us on how to prevent future issues and saved us a whopping $22K. His knowledge of Sun City plumbing design is unmatched, and his honesty is a breath of fresh air in an industry that often preys on homeowners' fears. If you live in Sun City or nearby, don't waste your time with overpriced plumbing companies causing undue stress. Call Edy at Universal Drain first--he's a true expert and a lifesaver. You can reach him at 602-499-4622. Thank you, Universal Drain, for saving our sanity and our wallet! read more

We had a clogged main sewer line and hired another well known plumbing company to snake the line and run a camera. Their tech came snaked the line twice, told us the line was most likely crushed and would need to be replaced to the tune of $15,000. We asked that tech to kindly leave our property and then called Eddy. He came to our rescue the next day. Eddy worked the problem until the line drained. Contrary to the competitor's minimal effort evaluation, Eddy let us know our sewer line was in fact not crushed and was in perfect working order. I would recommend him 1000%. He's very knowledgeable and HONEST! He even taught us a few things about our older home and our low water use toilets that would help us prevent clogs in the future. Thank you Eddy. You are a lifesaver! read more

Eddie came out on short notice. He immediately diagnosed the problem and had the drains working in no time. We will definitely call on Eddie for any future drain problems. read more

Don't call anyone else! Eddie is the best! We have a unique plumbing layout for our "mother-in-law" suite addition to our 50-year-old home. The plumbing was not joined to the main home. Instead, the pipe comes from the addition and wraps around the home out to the street to the main sewer. The piping travels at least 150 feet and can get clog anywhere in this line. Eddie always gets it unplugged. He has helped us with suggestions on getting more water down the pipe to keep things "moving." He really is the best and very reasonable with his prices. Very honest guy and also knows the best pizza place to go to in the "hood." Thanks Eddie! read more

Eddie is such a professional. We had black water backing up in our kitchen sink and laundry. The first two plumbers wanted gave us estimates...one of them was going to charge us $11,000 and leave us with a torn up kitchen. Eddie came to our house, fixed our problem, and charged us $200.00. He also spent time with us educating us on how to avoid the problem in the future. Even if someone tells you you have a major problem, call Eddie and get a second opinion. He is a straight shooter and now in our contacts. Thank you Eddie, the Glows read more

My sewer pipes backed up today in both the shower and toilet. Edy from Universal Drain in Phoenix AZ was here within an hour, worked hard to fix the problem, and got it done quickly without intrusive remedies at a reasonable price. He was so professional and explained the issue perfectly. I feel really lucky that my neighbor posted about his services and want to pay it forward. I highly recommend Eddie, he take a lot of pride in his trade. (602) 499-4622 read more

Eddie is incredibly experienced and knowledgeable. Don't leave your sewer repairs to amateurs and sales people. Get your drain cleaned correctly the first time. Deal directly with the owner Eddie. He is a one man show of integrity and professionalism. He answers all calls and performs all duties. read more

Ed was professional, knew his craft and solved a deep-routed drain blockage. Would highly recommend Ed for a pipe backup/ drainage problem.

Ed was very friendly, knew exactly what to do and affordable/fair. Would definitely use him again.

I am so lucky to have found Ed. He is by far the best at his trade. Ed was honest, efficient and had outstanding customer service. Even more importantly, he got the the job done with a great Attitude!! Hard to find owners like Ed. I would highly recommend his plumbing services. . read more

Ed Horvath came highly recommended, and he did NOT disappoint! He asked me to watch as he unclogged a very backed up main line in my new build. I am 6 months outside my construction warranty, so this could've been a costly fix had it not been diagnosed properly. He ran through every step of the process so I'd understand what he was looking for and ways to avoid this problem in the future. Before Ed left, he came thru the house and checked all my faucets, drains and toilets to make sure my water levels and pressure were where they needed to be. He also provided several tips on how to maintain a healthy plumbing system overall. I would highly recommend Ed for any plumbing issues, especially clogs!!! read more

I have been having drain problems and Ed came out took his time and solved the problem he even took the time to answer a question that was off of the problem thx Ed Before calling a plumbing company call Ed he gets the job done read more

My family could not owe a greater degree of gratitude to Ed for the incredible professionalism, problem solving, integrity, and sheer grit that he showed in clearing up the plumbing issue that my family was dealing with. Five stars do not properly sum up the fantastic and ethical work that Ed performed in clearing up our plumbing issue. Thanks Ed!! read more

Ed was great. I call him 5pm and he was here at 7. He checked everything and then even took the time to run and grab extra parts late at night. He explained all of the problems. I would recommend him to anyone. Thank you Ed for your help read more

Helped me work through a very tricky problem with a drain blockage at my home. I was starting to get very fed up and disillusioned with everyone I spoke to... Due to some crazy issues at my home--my water line under a neighbors property and the unfortunate decision of previous owners to cover our clean outs with several inches of dirt and desert landscape--we had gone through multiple plumbers and a long discovery process with the city, without much end in sight. But Ed was able to diagnose the problem and finally fix it! A happy end to a potentially huge plumbing nightmare. read more

Wow Ed saves the day!! I only have one toilet and shower in my house so you can imagine when both of them are not working properly it is a problem! I contacted Ed at about 2:30 and he was able to come out by 4 p.m. He was punctual and friendly. He cleaned out the sewer, got my toilet and shower back to normal, found the source of the problem and gave me a couple bits of advice on how to make sure this didn't happen again. If you need an experienced plumber who knows what he's doing call Ed. read more

We had a drain problem with a condo that my granddaughter had recently purchased. Eddie came over an hour earlier than his appt. Called us first. He knew exactly how to fix it. It was a bath tub drain. He explained how the pipes worked. Had it fixed in no time. Very polite and friendly person. Would highly recommend him and will call Eddie again. Thank you read more

Don't be fooled by the cheaper rooter ads universal quoted me the price I paid over the phone showed up on time and confirmed that if the drain wasn't fixed i didn't pay Nice competent people that charge a fair price and warranty their work read more

Ed did a fantastic job. He found the drain issue, fixed it, and explained exactly how it happened, along with where my drain clean-outs are and how the whole thing is designed. I'm a big fan of hiring someone for a service and getting a good education in the process. Price was fair, service was prompt and professional. read more

Eddie at Universal Drain Cleaners has been my go to drain guy for many years. He is simply amazing. When your toilet is clogged you need help right away. He always answers my call, arrives on time, and fixes the problem quickly. He has great knowledge of plumbing systems old and new (including my 1940's house). He takes his time telling you what the problem is so that you understand what is going on in your pipes. Unlike some, he also lets you know best practices and preventative measures to take so you do not need him again. I trust him. He has my best interest at heart. My problem is roots (that I choose to procrastinate fixing because I love my plants and am cheap!). Hence, I have needed Universal Drain Cleaners multiple times over the years. But on advice from Universal I have reduced my drain problems significantly. Once I tried a different company. I ended up having to call Universal Drain Cleaners to fix the original problem plus the problem the other company caused while pretending to know what they were doing. The other company charged me much more than they originally quoted for uncompleted work and their mistakes. Eddie charged me his regular affordable charge and made my worries evaporate. That one visit alone saved me so much stress and headache I silently thank him every time I see my bathroom. That is how awesome Eddie and Universal Drain Cleaners are! read more

Hired Universal (Ed) as my plumber was unavailable and I needed someone same day as kitchen sink was not draining. His wife said he could be there in about an hour. Well, he was 5 hours late. Showes up right at supper time. I offer to show him where the outside kitchen and other drain access points are for rooting/clearing but he insists doing the clearing from inside. He spends half an hour fixing his broken dilapidated Rotto rooting machine in my driveway leaving a mess for me to clean up the next day. Starts his task inside by running a 1/4" drain snake thru the 1/4" gap in the sink drain slots unsuccessfully. Moves to the bathrooms and does the same unsuccessfully while tearing up the rubber seals on the drain stopers. I later had to replace them at my expense. Finally, after 90 minutes he is stumped, and I strongly suggest he try the outside drain access point outside the kitchen sink area. He begrudgingly try's it and in 4 feet of snake the drain is cleared. Unfortunately, he did not have a proper tool to unscrew the plug and ended up breaking/shattering it. I ask if he has the parts to fix it same day or will he have to come back. He says, "I am not a plumber" I said it states on your web ad "I started my business doing plumbing and drain cleaning 20 years ago". He repeats "I am not a Plumber and don't carry parts on me or even know how to fix such things". So, I think to myself, well that is just wonderful. So, he goes inside and starts to tell me to not to pour things like grease down the drain. I inform him I have never, nor would I ever pour grease down a drain. However, he insists that was my problem. I informed him the house was brand new when I moved in, and I have never poured grease down the drain, as I know better. I noticed he had splattered sewage all over the walls and floor, plus the drapes, like little partials of sewage about a 1/2" apart everywhere he had worked. I mean it covered like four feet up from the floor in a 360-degree pattern, as when he pulled his high-speed spinning drain snake out of each drain it splattered sewage everywhere. He says, "do you have a couple of paper towels I can borrow, and I will clean it up". I said two paper towels is not going to clean up this mess. But I give him the two paper towels and he try's for like 30 seconds and then realizes it has dried on everything and there is no way. I tell him calmly "Forget it, I will deal with it later" as he obviously has not a clue. It took me the better part of the evening to mop, wash, and clean up the enormous mess he left. He asks if I can pay him cash, and I abridge. However, he wanted much more than his wife and I agreed upon, but I am not one to argue, so I paid him. I noticed as he gathered his extension cord and roto rooter that he has scratched the tile everywhere he ran his old, dilapidated rooter that he had to keep one foot on so it would not vibrate and bounce all over the floor. He also scotched the cabinets. I dd not say anything about it, I just wanted him done at this point. I still have two spots on the carpet of dripping sewage that I cannot to this day get out from where he caried his rooter from one room to the other. He was very polite the whole time and so in turn was I. It is hard for me to believe 90% of his reviews are positive, as he was an incompetent disaster. How can I say this you may ask? We used to own duplexes and we had used roto rooters a few times. They would lay down old blankets or carboard where they worked. NEVER made a mess or scratched anything. Oh, also later I wondered why everything inside the bathroom cabinet was soaked with water a few days later when I went for a roll of toilet paper. Well, he broke the drain and tried to put it back together, but as in his words "I am not a plumber" he failed to do so properly. So now I also have a water damaged warped cabinet floor. My suggestion is to NOT take a chance and hire this fellow. Heis a nice fellow, but completely incompetent in my opinion. read more

Called them for the first time today, and I highly recommend them. I was referred to Universal by a general contract I know; Jessica was extremely friendly and helpful, and they came out the same day. Eddie was very knowledgable, figured out what was wrong and fixed it in no time. He then adjusted our toilet to fix some annoying issues which we didn't even mention, he could just tell it wasn't working right. He took the time to explain and show me what he was doing, and then gave us some great advice on how to best maintain our sewer lines (it's a really old house). read more

Ed cleaned out our sewage line shortly after I called. He and his wife were very friendly and he was thorough in his explanation of the cause of the problem. I hope I don't need their services again too soon, but definitely recommend Universal Drain! read more

Excellent. On time. Explains everything. The price is right. Drains cleared within 30 minutes. Friendly. Need I say more. Will keep Ed and Jessica number for all plumbing needs. Recommend him highly. read more

After spending over an hour calling different plumbers that were not able to get me in, someone gave me Ed's number. Even thought he had stopped working a few hours before, he graciously came out to our house & unclogged our sewer line. He was here in about 45 minutes! I am so glad to have found Ed. Anytime I need pluming work done I will call him. He is a small business that is all about taking care of the customers. He didn't even charge me extra for coming out late at night on a short notice and even gave me some advice as to help keep things flowing through the sewer line. read more

We had a toilet that just wouldn't flush and found out it was plumbed wrong. The plumber we hired recommended Universal Drain to us to remove a clog that was not coming loose. Ed and his wife came to the house right on time and he was so great at finding the problem. He even made sure the toilet was up and running before he left. We can't thank them enough!! And we will definitely call them again if the need arises. You have to call them if you have a clog!!! They are the greatest! read more

I requested help with what I believed was a block in the main sewer line (water down any drain brought water up from other drains). My novice analysis turned out to be accurate. The worker/owner Ed came with his wife/assistant, he on the roof with the plumbing auger, she in the bathroom where the vent pipe was located, that went from the roof vent down to the main sewage pipe below the floor of the house. While he sent the auger down from the roof, his wife was in the bathroom to observe. After 10 minutes, the blockage in the main sewer line was removed, and the drains worked properly. I went to the roof, and Ed informed me that he broke through the sewage block with his auger successfully. He then asked for a hose to send water down the vent to clear the remnants of the blockage. After doing so, however, he reported that the vent was now blocked, and he believed that when he pulled the auger up, and brought with it some clay that reformed into a new block in the vent above the floor drain toward the roof (above the original main sewage block). He states that I may need to hire a camera inspector for $100 to 200 more, to "find out what is down there". He says another alternative would be for him to return for $100 an hour to do more work to clear block. I paid him, gave him a $20 tip, considered my options. The next day, I shine a flashlight down the vent, see a blockage clearly visible not too far down the pipe. I get a core sample of "sludge" sending down a small diameter copper pipe, hit a blockage REALLY SOLID, measured at 5.5 feet down. I saw no reason to hire a camera inspector, and decided on my own that the best solution would be to cut through the wall in the bathroom (above the toilet). My handyman got at it, cuts pipe, removes plug, about 6 inches of solid sludge, the lower section of which was not wet. It was likely solidified for years. Not formed when he was taking the auger out, after freeing the blockage with the auger (as he had stated to me). I call worker from Universal. He now says that he never broke through the blockage with his auger, though two days ago when he did the job he stated he DID break through with the auger. He now stated as well, that his wife/assistant must of released the sewage block when she filled the bathtub with water, creating some pressure to break through the blockage". He further stated during this phone call that he never got to the sewage blockage (which must have been below the toilet), because he was unable to get through the vent blockage (above the toilet). Below the super stuck SOLID VENT BLOCKAGE (between the roof and the toilet) was another MINOR SEWAGE BLOCKAGE (between the toilet and the sewer), that was released with several toilet flushes, with water in the bathtub to stop the water from the flush from backflushing into the bathtub. The worker has made two contradictory statements, that 1. He broke through the sewer block in the main sewer pipe with his auger, and 2. He never broke through the vent block and never accessed the sewer block far below it. Possibly, he simply did not know what he did or didn't do, and was not aware that he only sent the Auger down 5.5 feet, and thought he actually removed the sewer blockage by his auger, as he said. Perhaps when I spoke with him a couple days after the job, he realized what had occurred after speaking with his wife/assistant. The other possibility is that he misinformed me to justify the costs of the job that his wife actually took care of by flushing the toilet a couple times with water in the bathtub. If he was unaware of what he did or didn't do, I would be concerned about his abilities to handle this type of work. If he misinformed me, I would be concerned about his professional integrity. In either case, I cannot recommend him for fixing a sewer line. There may be other types of jobs he is good it, though. I thought that when I agreed to pay him $169 to come to my home, I would get an exceptional and professional service, given that other providers were advertising $69 to come out to remove a blockage in the main sewer line (with an auger). Also, Universal had a great rating on yelp. I am hoping that other persons looking for an exceptional service will consider an alternative to Universal. read more

Very professional and solves your problem quickly. These guys came late on a Friday and fixed an issue that is well beyond my knowledge of plumbing last minute. Ask for Eddie. I will use them again. read more

Edi is very knowledgeable and professional. Works very hard and finishes quickly, never had any issues. Will always call them with any problems, thank you! read more