I came to Universal Auto Repair today as I was getting estimates for my vehicle damage. They were not very welcoming to me, not friendly, the customer service was not there. I was very warm and friendly and they were not very inviting or open to me. I smiled at each of the three men that I encountered they each looked angry. The vibe that I received was almost like I was inconveniencing them. They asked me to come back when a certain individual comes back. I don't think I will be coming back based off the initial introduction. read more

I guess I like service companies with "Universal" as part of their name. [see Universal Tax Service" Have had a variety of repairs and maintenance done on my aging luxury sedan. I like them and so will you! read more

Excellent communication and service! I'm happy to have found "my mechanic" and so close to my hi mouse I can walk while my car is repaired

I wanted a new set of tires for my Tacoma. I contacted a bunch of companies via their Facebook ads and the only one to respond to me within 5 minutes was Sean and Universal Auto Repair (all the others got back to me 2-3 days later, some never responded) I told him my needs and he quoted me a great price! When I got there, he and the rest of the staff treated my son and I like family. He showed me the tires, and explained everything and all the costs involved and he even worked with me to stay within my budget. No hidden costs, no surprises. I HIGHLY recommend them for all your automotive needs. It's a true one-stop shop. From basic repairs, to full custom work, they've got you covered. And above all, their customer service is great. I don't care how good a price is, if the service is awful, the deal is off. These guys really take care of their customers. read more

Universal Auto Repair - BFG KO2 on factory 4Runner Trail Wheels - Auto Repair Near Me - Pittsburg, California

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absolutely five stars! You drive up they come out to your car and assist you right away. Very reasonable priced very quick very respectful very honest. Best mechanics around. read more

My MB 300SD Turbodiesel's operability problem with the transmission oil pump and turn signal lights were back to functioning normal also the aircon and the RPM gauge's (tachometer & speedometer & accelerator) are in-sync again, was finally repaired and made driveable and operable by Adam and his skillful mechanics and I arrived safely at home in Sacramento. I called him back to let him know that he did a good job on the driveability of the car that went back (after changing its engine, transmission oil, & filters) in which my car achieved better performance than before. read more

5/5 recommend. Sean is a great sales person to work with. Was always responsive and up front which I can appreciate. My order for my wheels got misplaced and he went out of his way to drive hours away and resolve the issue. Insanely good customer service. Older truck and him and his team gave it a new look. Already planning to go back for some wrap work. read more

Universal Auto Repair - Auto Repair Near Me - Pittsburg, California

So I originally went here because my daughter needed get her brakes done and they had good ratings and good prices. since then I've had my car worked on and painted new tires and rims etc.. this is a one stop shop!! PERFECT for someone like me who is busy N Doesn't know much about vehicles.. The owner Ahmed was great and really worked with me.. and Louie Painted my car did a beautiful job everybody who works there is super nice I really recommend this place for anything you need for your vehicles!! read more

Universal Auto Repair - After - Auto Repair Near Me - Pittsburg, California

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Came for some used tires and stretch, the help I get from this place is perfect. Everyone here are super cool. They look for the size I need and booomm he got it done. Lower cars and stretch tires, This is the place to go to. read more

Universal Auto Repair - Auto Repair Near Me - Pittsburg, California

I have taken 3 vehicles to this shop for service and they have not failed to always do the right thing. My last visit was for a check engine light that appeared. Adam and his coworkers read the codes and called it as a secondary air pump failure (I never heard of this but I am not a mechanic). New pump was installed and the check engine light reset. No more issues. As always, I appreciated the work done at Universal Auto and would recommend this shop for any auto repairs! They always try to save the customer money whenever possible as well. read more

I wanted new rims and to paint the calipers for a different look to my car. The guy who helped was really knowledgeable on what would look best on my car and didn't mind showing me a ton of options before I made up my mind. They were able to give me a really good price as opposed to some other shops and got my car back to me in a timely manner, even though it was the day before thanksgiving. read more

Don't recommend bring your car to this shop for body kits / wheels

My guy adam and company the best in the bizz . I travel 1 hour to get work done. 10 outta 10 recommend!!!

Amazing service , got my oil change , transmission oil changed and tires rotated. Very knowledgeable of the work they perform and don't rip you off like many car shops around. Love the fact that it is a all in one car shop. Def check them out. read more

Universal Auto Repair - Clean - Auto Repair Near Me - Pittsburg, California

They have been doing body work and tires for my cars for years. Very good at what they do. Highly recommend them. A. Collins

From when alex owned this place to current new owners. Honest have always had any car issues checked here.

Extremely helpful - really recommend this place. My wife's car broke down in the area and our insurance couldn't get a hold of a tow truck. These guys came out to where the car was and helped get it running asap - enough to take it to the shop safely. Really nice, and helpful people. Moe and Sean were great. Thanks for the help guys read more

I have to say I was honestly apprehensive about my service. I had taken my car to a few other places and felt I was getting the run around. I just happened upon this place so I wasn't sure what I was gonna get here at Universal Auto but I have to say I was pleasantly surprised. It did take a lot longer than originally estimated but the work he did was great. The price he quoted was fair and I am back on the road without a care in the world. Thank you Adam read more

Highly recommended place to fix your car. I tried to figure out why my Jeep Liberty couldn't start for a month or two and these guys got it back and running within a week of me bringing it in. Financing is also available for the financially struggling. Check out this place for any of your auto needs! read more

Saved my day! After just coming back from two weeks of Army field training, I discovered my car had a flat tire. I needed to make it back to San Francisco tonight and all tire shops were about to close. I came here being the nearest tire shop and they understood my frustration and patched up my tire up real quick, free of charge. Even when I offered to tip, they turned it down. It's great to know there are businesses out there that care about people in need and are not all about the money. It its even great to know this place appreciates military servicemen and women. read more

Caring, Accurate Diagnosis, Reduced Expenses DETAILS: My Wife's '95 Blazer failed smog. Got advice from one of the guys who saw me in front of the shop and came out to offer assistance. Advice was on target and now I can still drive3 a 20 year old blazer with more than 250,000 miles on it. Was struck by caring attitude and understanding of fiscal reality. read more

These guys are very knowledgeable in what they do. They are honest and professional. I recommend this place to anyone needing a reliable mechanic. read more

I came from San Jose to buy a set of rims and tires. I was working with Shawn and you gave me a great price and a quality product. He set me up with a nice set of wheels and tires. I got a great looking wheel and a great price. I will be back for all my wheel and tire needs. Come see Shawn, he's the man. read more

One of the best people in town. They are so professional and know the car repairs. Went to another shop they were charging me for unnecessary stuff came here they solved the problem with no hidden cost and saved me almost $600. read more

The best part about this place is Alex knows diesel ... like Bo knows football .... EVERYTHING ! Have a 1984 190D that had a bad glow plug ... I could tell .... hard starting. Drive to 10th Street in Old Pittsburg ... go into this dark dank repair shop, right out of the 50's, .... parts n'cars n'fenders n'engines scattered around the shop .... was waiting for James Dean to walk out of the back room .... and I head for what looks like the office .... papers, manuals, office equipment piled on desks .... and there you find Alex. So I introduce myself, we talk for moment about the potential problem, and without saying another word, he roots thru the set of drawers at his desk pulling out handfuls of whatever and finally after going thru three drawers worth reaches way in back of a drawer and finds a glow plug.Great inventory system! He doesn't say a word, walks out to the ca with a test lightr, motions me to lift the hood, I do so, he opens up a relay that sends signal to the glow plugs, test all four of them, finds the dead plug, calls his mechanic who pulls out the old one and puts in the new one takes me back to the office, makes out an invoice ... $20 bucks for labor $15 for the glow plug .... and we're done! Then I get the tour of the "yard" in back, full of old Mercedes diesels and BMW's just waiting to be brought back to life. Classics from the 70's and 80's. .... After talking for a good part of a half hour I can assure you .... this guy knows diesels like nobody I'ver ever run into around here. It may be funky .... but this guy knows his stuff and you don't pay and arm and a leg to get you diesel diagnosed and fixed. I'll be back ..... read more

I went by and bought what we're supposed to be 4 new tires and 4 brand new rims and spent $1500 on them. Within 2 days of driving one of my tires blows on the freeway at 65 mph. I bought the warranty through them for my tires and figured it would be all taken care of but boy was I wrong. The minute I brought my tire inside to show them the blow out all they did was say that oh it got cut that's going to be your fault. We can send it in but it was drove on a flat and got cut so that's not going to be covered but we will turn it in. After telling them what do you expect to happen when your tire blows on the freeway of course there will be some driving. You need to pull over and get safe. You can't just dead stop in the middle of the road. Except they didn't care at all and kept saying it was my fault trying to find any way out of the situation. At this point he turned to a random customer and said see what I told you clearly indicating he had been talking about me to a random customer that I was going to be a problem before he even talked to me and treated me with his preconceived idea that no matter what I said or showed it was my fault and that was his belief no matter what. At this point I told him this is some sucker shit and you have tried to find any way to get out the warranty they sold me as well as the disrespect from talking about a customer behind their back to a random customer with what ever belief they had determined before having all the facts. At this point one of their fellow managers came out and said we have been here for 10 years and have family all in the neighborhood and we can go handle this outside if that's the way you feel. Threatening to fight a customer and threatening to have their "family" jump me because of their bad business practices. They will sell you a warranty and explain it covers everything and then go back on that when you have an issue. Then once you call them out on their bad business practices threaten to jump you and fight you. Unless you want to have the worst experience ever I would stay away from this shop like the plague. read more

Hands down great service! Both Adam and Shawn were very supportive with my auto needs. The guys working on my car were very responsive and showed great customer service going out of their way as well. Hands down just felt a trust leaving my car at their shop knowing it was in good hands. Positive vibes at this shop come down when you need any auto needs, they do just about everything here. read more

Bought some tires online and brought them in to Universal. These guys got me in and out fast and the time I was there I felt like I was talking with friends even though I just met them. Great service and price. Go check them out!! read more

I took my car there after having a bad and costly experience elsewhere. I had called Universal and explained the problem and they said I could bring it right in. Their technician looked at the car and discovered a major problem with my electrical system. I left the car there and Angela called me with my repair options. During the repair I was informed of each step and the car was returned to me on budget along with the faulty part so I could see the damage caused by the use of inferior parts. I was very pleased with the service I received and I would highly recommend them, especially to those of you with cars made in Germany. read more