WORST NIGHTMARE!!!!!!!! I am leaving this review to warn both consumers and luxury vehicle owners about the shocking lack of professionalism, accountability, and basic human decency from United Valet Service.
On the evening of Friday, June 19th, I dined at Evelyn restaurant in Dallas and trusted this company with my 2025 white Range Rover Sport. When I requested my car at approximately 8:50 PM, the valet attendants informed me they could not locate my key.
Instead of actively trying to resolve the crisis they created, the attendants completely shut down. When I asked to speak to a manager after an hour of waiting, the staff literally began to ignore me. They left me standing outside on the pavement in high heels for over an hour without offering a chair, a status update, or even a glass of water. I was left visibly distraught and crying at the valet stand due to the pure neglect and dismissive attitude of their employees. I only managed to get a customer service representative on the phone because I finally went inside and forced the restaurant's internal management to intervene.
My husband ultimately had to drive a 53.4-mile round trip from our home to rescue me with a spare key. Because of their negligence, we completely missed a comedy show we had paid tickets for.
To make matters worse, it has now been over 24 hours since I provided my ticket details to their customer service department, and the company has completely ghosted me. No follow-up call, no apology, and no resolution. According to my Range Rover dealership, because of the strict security systems on a 2025 model, both keys must now be physically brought into the service department to be completely reprogrammed to the vehicle's computer--a process that will cost between $1,500 and $2,000, not to mention forcing me to take an entire business day off work to handle their mistake.
United Valet Service has zero accountability, terrible customer communication, and completely hostile on-site staff. If you drive a nice vehicle, do not trust this company. I am pursuing full legal damages for the replacement key, our missed event tickets, my lost business time, and my husband's mileage. Stay far away. read more