I agree with what others are saying. The customer service is lack luster. I filled out a change of…read moreaddress at a different USPS and was told that it would take 10 days before the mail would arrive at the new address and that I would receive a confirmation letter in the mail. 14 days later, no confirmation letter or mail change. I went back to the facility and inquired about the status. The employee told me that I had to go to the facility in the zip code where the change occurred. Odd, but OK. So, I came to this location. When I told the employee my story, they rolled their eyes and said the other employee was lazy and didn't do their job. I about pulled out their teeth to get them to find out the status of my claim. They kept telling me that I didn't give it enough time. Could you just check! I still don't have an answer. They told me there's no change of address confirmation letter. No such thing. I'll wait another week. If nothing, I guess I'll go directly to Tampa to resolve my issue.

Rude lady, treated me like I was stupid when asking questions about a shipping label, I go to USPS…read moreall the time and never been treated this horrible

I've been to this location a few times now, and I don't know if I just have some bad luck, or…read morewhat...but the staff I interact with are consistently rude and borderline disrespectful with the way they address me (or my wife). They can't seem to answer a question without being rude, complain when they see you're carrying more than one envelope, and are always shouting at people. This is especially sad considering I loved the distribution center that was here before (yes there were some interesting characters working there as well, but not blatantly rude).

If Dante had written about government buildings instead of hell, this place would've made it into…read moreParadiso. A post office that looks more like a courthouse in Rome than a place where you buy stamps. Big, clean, and shockingly well-kept--like the feds actually cared what the outside of their buildings look like. Two USPS ATMs glowing like twin shrines to the gods of convenience. Inside? Friendly clerks who smile like they don't know they work for one of the most famously sluggish institutions in America. Lines move. People actually seem to get what they came for. It's a post office that dares to flirt with efficiency. It's still the USPS, so don't expect champagne service and caviar stamps. But if you're going to mail a package, dodge jury duty letters, or ship your mother-in-law's fruitcake back to wherever it came from, you could do a hell of a lot worse. "It's still bureaucracy--but at least here, bureaucracy comes with a decent smile and a damn fine building.

Too often they have one employee working the front counter. It is tough for them and the rest of…read morethe customers waiting. The good part is the employee that is always there is friendly. She keeps her patience. Their stamp assortment is not too great. I like to buy pretty stamps when I am actually at the post office. I asked for two different style of stamps and they were out of both. USPS tends to offer the least expensive shipping, which is why they are always so busy. I appreciate how they offer a variety of shipping speeds. They also sell greeting cards and wrapping paper which has saved me a trip to another store in the past.

Just happened to be in West Pines and needed to drop off a package at this USPS. The intersection…read moreof Pines Blvd and Flamingo Road is horrible and entry into this plaza was difficult. The USPS is not visible from Pines Blvd and is at the far back of the plaza with limited close parking. The interior was spacious and busy but waited only 5-10 minutes. This specific package was important to ship out today. The postal service officer scanned my package and circled the tracking number on my receipt. She asked me to apply her performance rating on the digital screen with a choice of three faces - frown, dull and smiley. I told her to please smile and after she did I tapped a green smile face and left. It was simple but if possible, I prefer local UPS Store drop off locations.

Paid for "Priority Mail", and was told 2-3 days delivery. Total BS! Mailed at PO on Wed. Tracking…read moresays will not get there until Tuesday! Hopefully! But... LAME, TOTALLY LAME! When you dig into the PO website, it says no mail is guaranteed to be delivered as stated, except the expensive "express" mail.

(Update- the mail carrier called me for the first time in my life! She said the label was incorrect…read moreand would bring it to me today. So I have to take back the negative things I said and acknowledge that this nice lady saved my day. )I would give zero stars if I could. The person bringing bigger deliveries which is not the regular post office. 3rd time they say they leave a notice on the door and the camera shows them drive right by and never stopping.

Exceptional service provided by Otto. I arrived literally…read moretwo minutes before closing, and that wasn't an inconvenience at all for the staff, including the nicely attention of Zulma as well as Otto's patience and efficiency which he maintained 40 minutes after closing doors. I recently moved to this area and I truly recommend this location for everyone around. Five Star to all the Staff. Thank you all

Counter staff is outstanding. There is usually a long line but they handle it efficiently. They are…read morevery helpful

A great little store with so much to offer. They have mailboxes, copy service and of course they…read moreship packages. I've always found the staff to be friendly and super helpful. I'm thinking about getting a mailbox here because it's secure and in a convenient location. The price is lower than most places too. The only downfall would be the parking during peak hours. I'm stopped in here many times over the years and the staff always take good care of me every time. They treat packages with special care and everything I've sent has arrived in great condition.

Customer service is non existent... staff is rude and not helpful.. would never go back thereread more

If I could give a negative star I would. I've had the displeasure of having these clowns deliver my…read moremail for 8 years and they suck. Lost packages & countless fake attempts at delivering packages. Once again tonight they said they attempted to delivery my package but couldn't. My three cameras facing my mailbox and driveway from different angels show me they never attempted to delivery and just drove by my house. Yet another example of Government employees sucking at their jobs and being lazy. Can't even report it to anyone who cares. I hope Trump shuts them down so we can stop wasting tax money on a worthless government agency.

While it looks run down and abandoned, this is an awesome USPS facility. Hardly ever a line and…read morethe staff is super helpful and informed. I'll take this over the chaotic and busy offices out in the system ANY DAY!! Keep up the great work, gang! You are appreciated!!

In the light of our world's circumstances, I needed to quickly prepare a care package for mom who…read morelives in Georgia. When I checked-into this UPS location the first thing I said was I needed to make sure my mom gets these things yesterday. The attendant understood my urgency and helped me package everything to my satisfaction. It was a rather large package and surprisingly inexpensive to ship. It was a smooth transaction, even though the store was filled with customers and only two attendants providing customer service at the time. I was impressed. They handled all of us with professional care and even made an effort to look up and greet new customers walking in the door. I'm happy to say that my mom got her package the next day and has begun her daily regimen of self-care. I'd highly recommend this UPS location if you're ever in the area and in need of shipping something. They took care of my needs and met my expectations. Great customer service.

The store is not big enough for the amount of customers they get. I went on a Monday and I was…read morestanding in line for over 20 mins. Only one person was working and she was not very efficient. Definitely not my favorite ups store to go to.

Had an amazing experience at the post office. Felt like a valued customer contrary to other posted…read moreexperienced. Thank you Lady bull

Located In Miami Gardens. This post office is always super busy, so expect a wait. They are…read morehelpful in there though

I don't think any of us really like going to the Post Office. But I did have a nice experience…read morehere. The clerk was very friendly and upbeat. She also talked me out of overnighting something and sending it priority so I saved quite a bit of money. I also bought some really pretty stamps. They have such a nice variety here. I like buying the unique stamps and this location had a lot. Believe it or not, some other post offices I have been to did not have too many to choose from. They also have some nice greeting cards and attractive mailers that are out of ordinary. Parking was easy. I was in and out of here in a flash.

Great little hidden usps! Quick service and a friendly smile always!!…read moreVery convenient!!