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    Fort Lauderdale, FL

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    12 years ago

    Keep calling them for a passport appointment and the line is busy. No wonder USPS is disheartening.

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    WEST PINES — Post Office - Super nice and clean post office. Also not very busy at all. Score!!!

    WEST PINES — Post Office

    2.2(16 reviews)
    3.8 mi

    If Dante had written about government buildings instead of hell, this place would've made it into…read moreParadiso. A post office that looks more like a courthouse in Rome than a place where you buy stamps. Big, clean, and shockingly well-kept--like the feds actually cared what the outside of their buildings look like. Two USPS ATMs glowing like twin shrines to the gods of convenience. Inside? Friendly clerks who smile like they don't know they work for one of the most famously sluggish institutions in America. Lines move. People actually seem to get what they came for. It's a post office that dares to flirt with efficiency. It's still the USPS, so don't expect champagne service and caviar stamps. But if you're going to mail a package, dodge jury duty letters, or ship your mother-in-law's fruitcake back to wherever it came from, you could do a hell of a lot worse. "It's still bureaucracy--but at least here, bureaucracy comes with a decent smile and a damn fine building.

    I've been to this location a few times now, and I don't know if I just have some bad luck, or…read morewhat...but the staff I interact with are consistently rude and borderline disrespectful with the way they address me (or my wife). They can't seem to answer a question without being rude, complain when they see you're carrying more than one envelope, and are always shouting at people. This is especially sad considering I loved the distribution center that was here before (yes there were some interesting characters working there as well, but not blatantly rude).

    Photos
    WEST PINES — Post Office
    WEST PINES — Post Office - West Pines Retail Post Office

    West Pines Retail Post Office

    WEST PINES — Post Office - Beautiful Exterior Shot

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    Beautiful Exterior Shot

    USPS

    USPS

    2.8(31 reviews)
    6.2 mi

    Too often they have one employee working the front counter. It is tough for them and the rest of…read morethe customers waiting. The good part is the employee that is always there is friendly. She keeps her patience. Their stamp assortment is not too great. I like to buy pretty stamps when I am actually at the post office. I asked for two different style of stamps and they were out of both. USPS tends to offer the least expensive shipping, which is why they are always so busy. I appreciate how they offer a variety of shipping speeds. They also sell greeting cards and wrapping paper which has saved me a trip to another store in the past.

    Just happened to be in West Pines and needed to drop off a package at this USPS. The intersection…read moreof Pines Blvd and Flamingo Road is horrible and entry into this plaza was difficult. The USPS is not visible from Pines Blvd and is at the far back of the plaza with limited close parking. The interior was spacious and busy but waited only 5-10 minutes. This specific package was important to ship out today. The postal service officer scanned my package and circled the tracking number on my receipt. She asked me to apply her performance rating on the digital screen with a choice of three faces - frown, dull and smiley. I told her to please smile and after she did I tapped a green smile face and left. It was simple but if possible, I prefer local UPS Store drop off locations.

    Photos
    USPS - Exterior of Building

    Exterior of Building

    USPS
    USPS

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    USPS - Post Office

    USPS - Post Office

    1.8(39 reviews)
    5.4 mi

    The three girls working here are very nice, quick, and efficient with their customer service…read more Especially the one on the left. She helped 4 customers receive/send their packages in less than 5min. By far the fastest turnaround time out of any usps I've been to. Other branches usually have attitudes, aren't helpful, and are extremely slow. Wish I would've gotten their names to point them out on this review. Good job ladies keep it up.

    I agree with what others are saying. The customer service is lack luster. I filled out a change of…read moreaddress at a different USPS and was told that it would take 10 days before the mail would arrive at the new address and that I would receive a confirmation letter in the mail. 14 days later, no confirmation letter or mail change. I went back to the facility and inquired about the status. The employee told me that I had to go to the facility in the zip code where the change occurred. Odd, but OK. So, I came to this location. When I told the employee my story, they rolled their eyes and said the other employee was lazy and didn't do their job. I about pulled out their teeth to get them to find out the status of my claim. They kept telling me that I didn't give it enough time. Could you just check! I still don't have an answer. They told me there's no change of address confirmation letter. No such thing. I'll wait another week. If nothing, I guess I'll go directly to Tampa to resolve my issue.

    Photos
    USPS - Post Office
    USPS - Post Office
    USPS - Post Office - Outside

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    Outside

    USPS - Entrance

    USPS

    1.8(44 reviews)
    8.5 mi

    For all who read this... Unfortunately, USPS doesn't care…read moreeven a LITTLE if the 'customer service is terrible, or even non-existent! "The mail must go through..." It's the only game in town for most letter and small-package carriers. It's called "United States Postal Services." Anything and everything that is even CLOSE to U.S. government administration or regulation seems to hire employees who have no clue about gratitude. Probably the best-paid, and best-benefitted employees, these people know that any complaints fall on deaf ears. They just have to show up and do at least a *little* of what we call 'work.' It's a 'mostly-secure' and 'mostly-reliable' system which under current 'rule' manages to make some of the worst logistic decisions on the planet. (You'd think they'd take a hint or two from UPS...) They consistently employ people who are the antithesis of anything resembling the term, 'customer-centric.' For anything other than standard mail, I recommend UPS or just about any other carrier if you want to be greeted by people who actually care about what you think or how you feel.

    Management really needs to look into this location, I have to agree with other reviews, the…read morecustomer service of most associates is the worst I've ever seen anywhere. It makes you now want to have to go there because you feel you're an inconvenience to them every single time. "I hate working here" "you're bothering me" faces written all over their faces, a lot of mobile phone usage while assisting customers. It's not everyone, but there is a culture of lack of customer service and bad attitude in this location and I assume nobody will ever get fired so this is accepted. That should not be allowed. Suggestion: you need screen covers where employees can't see what customers are selecting "How was your service", employees look at you when you answer the question and if this location is getting good responses that's the only reason why.

    Photos
    USPS - Inside

    Inside

    USPS
    USPS

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    Post Office - postoffices - Updated October 2026

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