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United States Post Office

1.7 (88 reviews)
Closed 8:30 am - 6:00 pm

United States Post Office Photos

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Entrance
Shula R.

Located on University Drive a little north of Griffin Rd, this post office has a lot of items not going for it. There is only one entrance and it's actually past the post office so you have to drive past it and turn in and go backwards and then turn back up around to the parking lot. They have drive up drop boxes out front on the drive in however they are often full to the point where you see other letters in the opening. I have heard multiple times about people putting items in these drop boxes to have them stolen out. Always, always drop your mail inside the post office if it has anything sensitive. The supplies inside were a bit run through during their closed hours when the lobby is still open. Lines here can get pretty long.

Confirming

Horrible customer service. Went to check in for a P.O. Box and asked the attendant if they could print the form required as stated on the website that they are able to print the form if needed. (See picture attached) The attendant was absolutely no help and dismissive. She refused to print the form. I attempted to explain I do not have a printer and she told me to go to FedEx and called the next person before I even had a chance to finish my sentence.

The line makes it to the opposite end of the store smh.
Anna-Kay B.

This location should be an abomination. Why is there only one person working here? So unacceptable. Everybody in line is complaining and unhappy. Talk about great customer service. I tried to give this store the benefit of the doubt and thought maybe they were implementing a safety measure for the employees due to the current COVID 19 pandemic. But, as I scrolled down to read previous reviews, this practice has been taking place even since last year. What a joke!! I wonder what's the reasoning behind this??

12/5/2023 Unbelievable!

0 stars if I could, 20 people in line with ONE worker at the counter, self - service machine broken (again), worthless internet prohibiting workers from processing packages combined with the laziest workers you could imagine. The USPS is really in bad shape.

Proof it was delivered on eBay but the tracking does not exist in the USPS system

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1 month ago

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9 months ago

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3 months ago

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2 months ago

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1 year ago

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1 month ago

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3 months ago

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2 years ago

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4 years ago

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7 months ago

Amazing fast service. Very good customer service and great service. No line, no waiting time

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2 years ago

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4 years ago

Helpful 7
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5 years ago

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2 years ago

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9 months ago

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2 years ago

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1 year ago

Only have happy birthday stamps.... At a post office... also told to me after waiting in line for 30 minutes and with attitude of course

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7 years ago

Helpful 29
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3 years ago

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2 years ago

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1 year ago

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1 year ago

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1 year ago

The lady at the front is very dismissive & rude. Waited in line for 30 minutes just for her to not help me with my return. Don't recommend

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Photo of Ashley P.
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2 years ago

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2 years ago

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3 years ago

Very rude employees at this location with poor customer service skills. I will def choose another location.

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8 years ago

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3 years ago

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3 years ago

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3 years ago

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7 years ago

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5 years ago

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3 years ago

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2 years ago

Just left this location Horrible service. The woman was very rude and seemed miserable to be there.

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3 years ago

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2 years ago

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5 years ago

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3 years ago

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4 years ago

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7 years ago

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Ask the Community - United States Post Office

Review Highlights - United States Post Office

Not too sure why this place has the horrendous reviews it does but I guess everybody's experience definitely varies when it comes to this post office location.

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USPS

USPS

1.9(48 reviews)
3.8 mi

Can't say anything bad about this post office from the multiple times that I have visited it. This…read morelocation is right down the road from where I live and, even during the busiest times, I have never had to wait more than ten minutes at most. The staff here are usually friendly and I can tell they are doing as much as possible with what they are given. They take their time with each person and even have allowed my husband and I to jump back in line after it was our turn and they needed us to fill out different forms to help keep the line moving. The location is very easy to find but I will say that parking can be a little tricky if you are here during peak busyness! It is a smallish lot but the speed they work, cars are usually coming and going very quickly thankfully! I love that I am able to buy specialty stamps here and get a good laugh at seeing some that they come up with. Pricing for shipping out items and their stamps is the same as it is everywhere else but I do wish it was slightly cheaper, but what are you going to do when there aren't many shipping options out there! The location also offers PO boxes and a package drop box if you don't want to wait in the line to drop it off and get it scanned.

This was one of the best post office experiences I have ever had. Besides the fact that there…read morewasn't a long line when I got there, the people were so friendly and helpful. The staff was their greatest asset. We even got to chat a bit. So, personality and efficiency at the same time. Wow. And they knew what they were doing. And they had the materials I wanted. And the experience was fast and professional. I just wish I lived closer to this branch as I'd choose this Post Office as my favorite one.

Photos
USPS
USPS
USPS

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WEST PINES — Post Office - Super nice and clean post office. Also not very busy at all. Score!!!

WEST PINES — Post Office

2.3(15 reviews)
8.1 mi

I've been to this location a few times now, and I don't know if I just have some bad luck, or…read morewhat...but the staff I interact with are consistently rude and borderline disrespectful with the way they address me (or my wife). They can't seem to answer a question without being rude, complain when they see you're carrying more than one envelope, and are always shouting at people. This is especially sad considering I loved the distribution center that was here before (yes there were some interesting characters working there as well, but not blatantly rude).

If Dante had written about government buildings instead of hell, this place would've made it into…read moreParadiso. A post office that looks more like a courthouse in Rome than a place where you buy stamps. Big, clean, and shockingly well-kept--like the feds actually cared what the outside of their buildings look like. Two USPS ATMs glowing like twin shrines to the gods of convenience. Inside? Friendly clerks who smile like they don't know they work for one of the most famously sluggish institutions in America. Lines move. People actually seem to get what they came for. It's a post office that dares to flirt with efficiency. It's still the USPS, so don't expect champagne service and caviar stamps. But if you're going to mail a package, dodge jury duty letters, or ship your mother-in-law's fruitcake back to wherever it came from, you could do a hell of a lot worse. "It's still bureaucracy--but at least here, bureaucracy comes with a decent smile and a damn fine building.

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WEST PINES — Post Office
WEST PINES — Post Office - West Pines Retail Post Office

West Pines Retail Post Office

WEST PINES — Post Office - Beautiful Exterior Shot

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Beautiful Exterior Shot

US Post Office - Can't deliver mail AT ALL. Too terrified. "Wild ducks blocking box" I don't think they had the mail box barricaded off...

US Post Office

2.6(24 reviews)
3.1 mi

Javier was very attentive and fast handling my purpose there.Tks He handled my request with out…read moretrouble and fast.

The best about this place are clerks Javier and Ray. The worst are the supervisor, manager, and the…read moreassigned carrier of my route as of mid 2025 (now updated to 2/2026) whom is rude, unprofessional, frequently disheveled uniform, mishandles mail, delays mail because they are afraid of NON-AGGRESSIVE ducks, but not enough to walk past them (pictures). I lived here 10 years enjoying sitting outside with the wildlife and had an awesome mail carrier, until he left a few years ago. Had random mail carriers never closing the mailbox lid. Finally made a complaint in-person when I retrieved a wet check from my open mailbox. Was told by a clerk that mail carriers are not require to close the lid of mailboxes, so I bought a new $60+ wall-mount mailbox large enough for medium packages and put a notice up to "close the working lid". Sort of solved the problem. A permanent mail carrier was assigned early 2025. Twice he decided to leave my packages on the ground by the driveway, not on the patio table a couple feet away. Made a complaint. Now have mail marked as delivered but wasn't, mail marked "Ducks" and witheld until the next or day after. Apparently they're afraid of non-aggressive timid ducks (not THAT afraid, walks past them). Never spoke to me, especially about this or come to an resolution. Not afraid enough to actively avoid them when they're on my lawn, just when they are on the patio of near the mailbox, or nesting. The other issue was their disheveled attire with pants sagging, even picking up his pants in front of my camera. Was promised that the issue would be resolved by manager "A", who at first was attentive, then as issues continued, was dissmissiver and then no callbacks at all. Complaints to the USPS call center either go unanswered with to a survey, or I get the supervisor "V" who is as helpful using a single chopstick with noodles. Small package was withheld with tracking stating "obstruction or animal interference". A small duckling on the patio is not an obstruction. "V" returned phonecall and stood by the mail carrier that ducks were a valid reason to withhold mail and packages because their health and safety was important, that they couldn't say what they were or were not afraid of. These ducks are NON-AGGRESSIVE, not vicious, not rabid. She dismissed my concern over a stack of mail withheld for days bundled together with a rubber band. My husband confronted her with proof he is weaponing his fear of ducks, and she was rude and dismissive. No one is bothering to investigate the issue, such as look at the layout of my patio with there being multiple ways to deliver mail. 9/2025 - Contacted USPS CAO. Spoke to a Mr. Findy Parker, sent any and all proof that I have many of which not pictured here, and promised to fix the issue, even assuring me that he is not as afraid of ducks as he implies based on my proof, and that mail service would continue unhindered. Suggested it could have been the possibility of slipping on duck poop. I then took up the daily burden of washing off the patio of duck poop, and chasing the ducks off the patio so I can recieve my mail and packages, adding to my daily chores. 2/9/2026 - Due to cold weather, haven't been washing patio and chasing ducks to lawn. New nesting duck, same problems again. Tried to contact Mr. Findy Parker from USPS CAO again, as well as the CCed Tania Jorge and Michelle Wilcox, and no one's contacting me back. Tried inspector General hotline, but keep being rerouted to USPS CAO or USPS. 2/12/2026 - Held delivery. Went to get package directly as I stood in the driveway, but he sped past me. Tracking stated "Held at Post Office, At Customer Request". Husband tried getting package from him on his route, but carrier loudly spouted off that he was told that I was told to move my mailbox to which I refused because [redacted], and that he didn't have to deliver my mail. I never refused because I was never offered or ordered to, and me [redacted] is no reason to threaten to not deliver my mail. This issue still unaddressed. Told supervisor to tell mail carrier to just leave mail on table if they feel afraid of ducks. 2/14/2026 - mail on table yay! 2/17/2026 - mail by on floor by driveway again WTF? 2/18/2026 - Filled out Hold Mail form. Supervisor would have to clear with her manager due to length of hold time. 2/19/2026 - Called USPS CAO and requested contact back from disctrict [manager] Michelle T. Wilcox. 2/20/2026 - Husband spoke to local supervisor again. Resolution: Mail carrier has no verbal contact with us (redundant, he never reciprocated pleasentries), we keep holding our mail (burden shifted to us) 2/26/2026 - Called USPS CAO again and requested a call back. Barely answering phones, not caring about customer's mental health or how this impacting our lives. I no longer sit out on the patio anymore so as not to attract the ducks I used to enjoy watching. Husband has to do Hold Mail and hopefully get it every Friday as I don't drive.

Photos
US Post Office
US Post Office - 2026-02-09 2 - Now all of a sudden ducks are a problem again.  Too afraid of ducks...

2026-02-09 2 - Now all of a sudden ducks are a problem again. Too afraid of ducks...

US Post Office - Entrance

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Entrance

USPS

USPS

2.8(31 reviews)
6.2 mi

Too often they have one employee working the front counter. It is tough for them and the rest of…read morethe customers waiting. The good part is the employee that is always there is friendly. She keeps her patience. Their stamp assortment is not too great. I like to buy pretty stamps when I am actually at the post office. I asked for two different style of stamps and they were out of both. USPS tends to offer the least expensive shipping, which is why they are always so busy. I appreciate how they offer a variety of shipping speeds. They also sell greeting cards and wrapping paper which has saved me a trip to another store in the past.

Just happened to be in West Pines and needed to drop off a package at this USPS. The intersection…read moreof Pines Blvd and Flamingo Road is horrible and entry into this plaza was difficult. The USPS is not visible from Pines Blvd and is at the far back of the plaza with limited close parking. The interior was spacious and busy but waited only 5-10 minutes. This specific package was important to ship out today. The postal service officer scanned my package and circled the tracking number on my receipt. She asked me to apply her performance rating on the digital screen with a choice of three faces - frown, dull and smiley. I told her to please smile and after she did I tapped a green smile face and left. It was simple but if possible, I prefer local UPS Store drop off locations.

Photos
USPS - Exterior of Building

Exterior of Building

USPS
USPS

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United States Post Office - postoffices - Updated May 2026

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