If I could leave zero stars I would…read more No one answers the phone. Delivery drivers return packages to senders because they don't want to do their job. Packages gone missing. Service requests submitted for no reason because issues are never resolved. A waste of a facility. This place is the WORST.

Really disappointed in this location. Extremely unhelpful and disrespectful. Simply trying to send…read morea package for the holidays and any question I had was met with attitude and resistance. Decided to take the package to UPS instead. Much friendlier.

An A-OK location for the United States postal service. They are located one street over from the…read moremain thoroughfare of Park avenue in Winter Park. I frequent this location as they offer a larger parcel drop box during closed business hours, which the location closer to me does not have. The parking lot here can be a little bit sticky as there are limited spots, and only a one-way in and out. They do also have post office boxes if you're looking for one. And they also offer passport appointments. Overall: B A okay location with a little bit trickier parking situation but are larger

I use this post office a handful of times throughout the year to mail packages and letters, and to…read morebuy postage. I've never had an issue getting parking in the small parking lot. Sometimes there is a wait and sometimes I walk right up as next in line to the counter. At the counter, service is fairly standard and smooth: I'm typically greeted, I say what I'd like to mail/purchase and they go through their processes, I pay and I'm out of there. There is the option to use the electronic mail center to purchase postage if you don't want to wait in line. Overall my experiences at this location have been okay and without issue.

I am new to Florida and was using this location to send a next day. The girl behind the counter…read morewore a tattered face mask and was so indignant to the elderly folks that were before me, I hestitated to work with her. When I approached she spoke as if her mouth was full making it impossible to hear much less understand. When I asked the difference in cost between overnight and priority she tossed an address sticker on the counter for me to fill out. I then repeated the question she turned her back to me saying nothing and pointed to the ceiling. Does everyone just look up at the ceiling for information? I then told her I'll take the overnight. She gave me an envelope and pointed to the area to fill out. What a rude obnoxious person the American tax payers are funding her life. I needed to walk away, so I did her the favor and tossed it back at her and I went to the lobby to fill out the envelope. Luckily when I came back I had a young man who was very nice, very helpful. However, she kept telling every customer who would listen how "some people" are disrespectful. Each customer until I walked out had to listen to her mouth. I walked out with a man and he said "She needs a lesson in humanity". I feel bad that anyone has to work with that thing but thanked the young man for his help. It is no wonder this location has a overall very low rating. Florida has a fire-at-will clause, DO IT.

I stopped by on Sunday, 12-17-23, after buying a few things at Goodwill. Had hoped I'd be able to…read moremail the items purchased. There were plenty of priority mail boxes; unfortunately, there was no machine that would let me pay for postage. An employee, a guy, just happened to be walking out while I was debating on what to do. I asked him about a postage machine or if he knew of a post office nearby where postage could be bought. He said he hadn't seen one of those machines in a long time & he didn't know where I could find one. I was flying home without a lot of extra space. Please get a postage machine.

I had a 28 page black-and-white print job. The customer service representative told me that he…read morecouldn't figure out how to make it print in black-and-white so I end up getting color and being charged over $50... This is day 4 and I still have not had a callback from a manager or store owner concerning the issue... If you want competent service, go to the UPS store in downtown Orlando on Central Boulevard.

Brought a small box in to mail. Rep gave me a white plastic sleeve/bag to slide it into. Not…read moreunlike a fedex or ups envelope sleeve, only less fancy. After taping it up and putting on the label i learned i was being charged 4.99 for a bag. i don't disagree that these places have to make money but $5 for a bag. if i wasn't in a hurry i would've ripped it open and handed it back. i know i know, bigger problems in the world, but getting squeezed at your local mailbox shop really ground my gears. tell people you plan to rip them off before you do. the receipt says it was a bubble mailer which it wasn't and pointing that out he shrugged and said its the same.

I can only start with LOL, yes, apparently this is a real US Post Office location. However (!),…read moreit's considered a Contract Postal Unit, so it's not actually owned and operated by the USPS, but rather a private contractor. They don't offer a lot of other Post Office services here, and are mainly a hub for sending priority mail and packages. Like everyone has stated, it's Cash or Check only; and is a very small office. My experience with the employees was generally pleasant, and I was only there to send out some personal letters, so things were straightforward and easy.

Terrible "post office ". Very rude service from an older woman with absolutely NO customer service…read more This place doesn't even accept credit cards, cash or check only. Who ever has either one of those on them anymore??? Obviously it caters to an older generation who doesn't keep up with the times.

I have visited this USPS store many time. Their usually isn't much of a wait time and the staff are…read morefriendly and helpful. Packages have always been delivered on-time with no issues.

My first time sending a certified letter today and Henrietta was patient and quick helping me…read more Thank you! Also, the outside of this post office in particular is so pretty in my opinion, and there is always street parking right in front whenever I've gone. It's a nice experience over all.

The USPS branch in DTO is conveniently located. It has such a classic style to its interior paying…read morehomage to its historic Italian roots. With a little bit of research, I learned that this branch is "a historic landmark designed by Louis Simon in a Northern Italian Palazzo Revival style." It opened in the early 1940s, and its dawns GRAND features, like high ceilings, marble flooring, ornate bronze doors, bronze lock boxes, and many other unique features that brings it its character. It serves as both a post office and a hub for the Catholic Diocese. As it relates to me, it is walkable from my job - so on days when the weather is nice, I opted to walk. When I don't walk, I drive and they have a limited amount of parking but there is parking available on the street and surrounding areas. The wait is usually not too bad - unless you are going during peak hours. The staff is nice and helpful. They usually have everything I am looking for with the exception of some speciality box sizes - which can simply be secured via their website. The price is the price! We already know how hard our US postal workers have to work, so I patron the postal office as much as I possibly can.

This is by far the worst post office location I've experienced. There is a clear lack of customer…read moreservice. If the office is scheduled to open at 7:00 AM, customers should not be left waiting in the lobby for over 10 minutes with no assistance. I was not helped at all, which is extremely frustrating and unacceptable.