Flew out of MCO the other day and it was a lacklustre experience. Despite being on the newer A321neos, the seat cushions were already worn out and the seatbacks were squeaky and somewhat broken already...yikes! We were slightly delayed pushing back from MCO due to a family that wasn't seated together along with another passenger that appeared to have a dirty seat cushion. We were able to make up time and landed at our destination on time. Cabin crew were typical of United, they got the job done... service was unlike any Asian carrier...quite far from it. It was nice to have a plane that featured a strong Wifi signal along with IFE featuring an individual screen The complimentary snack options were quite poor in quality. The buy on board options were also quite lacklustre. They seemed to be pre-packaged junk...quite literally. read more

5 stars for United Airlines! In my opinion, they truly are the best airline for domestic flights. I love the mini TV's on the back of the chairs (even in economy), that has free movies, tv shows, flight trackers and more for in flight entertainment. There are also complimentary drinks and snacks offered onboard, the workers I encountered were also very friendly and helpful. I usually book flights by price, but may go out of my price filtering way to book United again soon, a great airline and flight home - and 10 times better than American Airlines! read more

United Airlines - Airlines Near Me - Orlando, Florida

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My return flight was another story entirely. I rode a Boeing 737-900ER and it was the most uncomfortable ride I ever took on a plane. The damn seats were made for elves! Even my little 5ft wife found it too tight. If I wasn't seated at a window where i could open it and see out I would have flipped out due to my claustrophobia. I will be sure never to take a flight on one of these planes again. The flight was on time and arrived a little early which made it a passable experience, but I will be careful to check the equipment on flying on in the future. read more

Probably my 2nd favorite airline. I mean you got inflight entertainment. Free drinks and snacks, affordable and very comfortable seats and leg room. This is all economy btw. Will definitely fly again read more

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I've been flying to different times with United for my trips to West Africa and for the most part things have gone smoothly. The only thing is that might flights have been changed a couple of times prior to my departure date . I usually book 6 months in advance. I haven't lost any luggage since flying with them so all in all things are good read more

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Had a good flight, flight was the first out of the morning and was on time. Gate agent was very understanding when I asked my question. The seats were comfortable and the charger on plane worked. The flight was bumpy and the crew and pilots did a great job communicating. The snacks were so small and they only handed out one per person, for the cost of the flight and compared to other airlines you'd think they'd offer you at least two. read more

Terrible terrible airline . Booked three long haul flights. first one was good the second two were terrible stranded in foreign country and airports for over 12 hours no compensation offered had a pilot get on the loudspeaker telling everyone she's a woman and if we didn't like it too bad . WTF is wrong with this airline? There is a reason it's ranked 50th in the world but no good reason why it isn't in the top 10 except mismanagement. read more

I will NEVER fly with United again after our experience this week in flying back from London Heathrow. All five of our bags were lost...huge bags containing almost all of the clothing and toiletries my entire family owned after a three week trip to Europe including most of our baby's stuff. We checked in 4 hours early and none of our bags made the flight. I have spent hours on hold with customer service getting different information each time. Almost impossible to talk to a live agent. read more

if I could put zero stars I would... my flight was delayed because of a thunderstorm which is understandable but they boarded us so early that the crew timed out. leaving us without any crew. Now our flight has been evacuated. their communication is terrible!!! Awful experience and all around communication read more

Ummm the flight itself and the crew was amazing. The gate agents not so much. They need a Xanax to chill the f out and quit being so rude to customers over little things. I'll still fly United just because they're really a good airlines but the gate agents need some training on how to handle stress and be courteous. But then again it's Orlando and people in Orlando are just nasty anyways. read more

4 stars because of the effort to maintain a safe plane...sanitizing wipes handed out to all passengers boarding the plane. Face coverings required for all. Social distancing is a concern when the plane is packed full...ugh In this age of travel, and given the pandemic...perhaps loading the back of the plane first, working towards the front would make sense. Also, if people would try to maintain some distance between each other when boarding...that would be helpful as well. Given the number of people on this plane I'm not convinced that health safety has taken a priority over filling all the seats. read more

I returned on the NCL Epic cruise line on Saint Patrick's Day. I UberXLed from the NCL Epic to MCO. I checked into my United Airlines flight UA2245 from MCO to IAD on my iPhone United app, therefore, I had my boarding passes on my iPhone. I dropped off my luggage at the Premier bag drop desk, which went smoothly. Our TSA pre-check also went smoothly. My flight was at gate 44, which was conveniently located adjacent to United's club near gate 43. Being Premier Platinum I was in Group 1 for boarding my flight. We boarded and departed on time. Our flight was full. We were not upgraded on this flight. I had my favorite exit row aisle seat 20C, which has extra leg room since I am 6'2" tall. When we arrived at IAD our luggage arrived at luggage carousel 1, which was at the far end of the terminal. UA2245 arrived on time. Overall UA2245 was a good flight. My round trip IAD-MCO flights cost $353, which I thought was expensive since I have purchased much lower cost round trip flights to MCO in the past. read more

I wish that I could give United Airlines a zero rating based on my recent "Customer Service" experience. Customer Service at United no longer exists. They have basically made it an hours long wait on their Chat or telephone lines just to speak with an employee with no brains, and no way to correct a mistake on United Airlines part. This lousy service will eventually come back to hurt United. I imagine by then the geniuses who came up with the idea that the best customer sevice is not customer service at all, will be long gone. I know that I will be. read more

It's a little less than just ok - so we are landing on two stars for this gate area. No matter which gate you are at in MCO you'll have to take the train to get there. United is on the B side of the airport (domestic flights) and they have a wing for their gates. This side has the standard food and stores as soon as you get to the main exit hub from the train to the forked halls to gates (by 10s; ex. 30-39, 40-49, etc). I swear every flight I take is at the last gate of the hallway, so you have to walk to the very end. Depending on the ticket you buy it will vary what you can take with you. Basic Economy is a personal bag only, Economy is one carry-on and one personal bag, 'upgraded' economy allows one checked bag, one carry on and one personal item. I hate that you have to pay to check a bag, it's annoying and seems silly to not just include that with every ticket. I usually just try to keep to a carry on and personal bag so I don't have to deal with any of it, but it's not always feasible. The gate area itself is okay. A bit outdated, a lack of plugs and chargers, and most of the stores / food places were closed for my most recent early morning flight, so bring a snack with you if you're hungry. Overall: C- Meh, I've experienced better. I wish flying wasn't so off-putting unless you spend an arm and a leg on it! read more

No issues with arriving and departing flight despite the capricious central Florida weather. Staff were all friendly at the check in, gate and lounge areas. Glad to see lie flat seats on the flights now as they mixed in some of the older FC 757's on the EWR/MCO route. read more

I think I would rather fly Spirit. No space, checking my carry-on when I do not want to, 1,000 degrees when you walk onboard with 0 air circulation, no tv, seats literally so tight together you can barely breathe I could go on. Not worth it. read more

United Airlines is predictable for airplane mechanical issues, pilot no show, and flight attendant no show, which compound into multiple delays. The highlight is the substandard customer service. I would cut them some slack if they could provide real time service recovery, however, this is not part of their corporate culture. ‍ read more

There was a lack of adequate social distancing getting on the plane and getting off from Chicago to Orlando. Boarding was to start at 5:25pm and it started around 5:45pm. The first announcement for rows 15 and higher caught me by surprise as United usually boards 5 or so rows at a time. I went up to ask if this was correct. I was told it was. I got in line and with 5-7 people in front of me, they announced rows 10 and higher and there were still people behind me! When I got to the entrance to show my boarding pass, the line was already out the gangway backed up to the inside of the airport! There was NO 6 FEET of distance between anyone even though the signs throughout the gangway stated as such. United employees did not enforce the distance rule. (I guess United was trying to make an on-time departure no matter the potential health impact to its customers!) When the flight landed and the flight attendant announced we would exit the plane by row numbers, people from the back jumped up and crowded the aisle and no announcement was made to return to your seats. I had to wait until 10-15 people from the back got out of the aisle before I could leave row 17! Several passengers kept their masks off during the flight, talking across the aisle (rows 14 &15) even when they were not eating. Flight attendants walked by and nothing was said. Finally, when the announcement was made for final cleanup of the cabin, the attendants left rows 15-17 (and possibly behind me) holding our trash as their bags were full and they never came back to this section. The plane dimmed the lights and we landed. Awful service and no social distancing measures enforced. Fly United at your own health risk until herd immunity is reached in our country. read more

this airline was a mess. once we got on the plane, we waited so long just to be evacuated from the plane because the jets malfunctioned or something. we had to wait so long for the next flight. when we finally go to our destination, we couldn't find our luggage. read more

If there is an option for minus 5 stars i would put it here If we keep on buying tickets from u you will be worser We are in first class in lax 1238 The pilot showed up after the flight due time He tried to squish his troley on top of my computer The plane is a disaster coming from World war 2 days No tv no wifi no service for any type No water no deinks nothing The excuse for them not having a screen for 6-7 hours is the plane dont have it Really but you didnot mention anything about it when you charge me full amount for the first class? Uou are a nightmare a joke we are in 2023 No internet no tv no drinks And we have waited without AC on till the pilot arrives for 20 minutes in sn Orlando weather which is 100 F today I have more things to say............ read more

Pros: The flight was on time. Cons: - I was shamed twice for purchasing a "Basic Economy" ticket. - I was unable to check-in at the self check-in kiosk due to a technical issue, so I hat to wait for assistance. - I was told by a flight attendant that I wasn't allowed to use overhead storage on the aircraft because of the type of ticket that I had purchased. - My backpack would not fit under the seat in front of me because I had an aisle seat and the storage area under the seat in front of me has half the size of the storage area under the seat next to me. - I used the overhead storage anyway and was given a dirty look. Seriously! People: Fair Process: Fair Product: Fair Quality: Fair Quantity: N/A Value: Fair Cleanliness: Fair Ambience: Fair Timing: Fair Attention To Detail: Fair read more

United Airlines - Airlines Near Me - Orlando, Florida

United. Wow. We were on a vacation in Orlando, and at the end of it, we went to United Airlines. We arrived to our gate, and the flight was delayed for over three hours! When we booked a direct flight to Los Angeles, they said that we were going to Houston for a fuel stop. That was a lie. They dropped us off at the airport, and kept delaying to flight again and again, since they have "no" crew members left. Finally, at 1:00 AM in the morning, its, of course, canceled. And they chose the one flight with kids and babies coming back from DisneyWorld. They sent us a hotel voucher, and it didn't go through. They re-sent it, still didn't go through. Guess what? It arrived the day after. United's system is archaic. They couldn't even print a hotel voucher. We had to take a picture of it. They gave us a flight that was nearly 24 hours later. Luckily, we managed to get on a slightly earlier flight. They assigned a seat to my 10 year old daughter to sit alone. The three of us would have been all separated unless two kind passengers let my daughter and my wife sit together. United, 0 stars for you, and 1 star for customer service. Your system is rigged. read more

They're always late and making stops All the time They lie to the passenger that is non stop flight but they always change on the last minute read more

I WILL NEVER BOOK HERE AGAIN!!!! My family had been planning this since December 2023. It was my mother's Christmas gift to celebrate her 70th birthday!! This was the trip she said she wanted to experience before she left this world and we were making it happen for her, or so we thought. Our flight was canceled by United Airlines with only a 3-hour notice. Stood in line at the customer service counter at MCO airport for almost 4 hours to try and rebook but the earliest rebooked flight would have gotten us there 3 days later with over 2 days of traveling. That was NOT an option for my 70-year-old mother, so we had to cancel my mom's birthday trip. Margaret at the United Airlines counter at MCO was rude and unhelpful. I spoke with her supervisor Ilana S. and she was just as unhelpful. She also informed me that when she came in at 4am the plane was listed as OUT OF ORDER and that it had to be done around midnight. Unfortunately, The Best Western the Plaza Hotel refuses to refund me the $1, 712.06 I paid. Because Best Western will not issue me a refund, I don't even have the option of rebooking my mom's trip for a later date. Why is my 70-year-old mother being penalized for the mishap of United Airlines. My mom's birthday was ruined and now I have no way of making her bucket list wish come true anytime in the near future. I only hope and pray I can save up enough money to rebook at a later date before my mom or myself, leave this world. United Airlines has left my mom broken hearted, me out of the $1,712.06 I paid for the hotel and my 7 vacation days. NEVER AGAIN WILL I EVER FLY WITH UNITED AIRLINES AND I DON'T RECOMMEND YOU BOOK HERE EITHER!!!! read more

United Airlines - Airlines Near Me - Orlando, Florida

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Only one person at the counter to help you so make sure that you don't have any problem (any problem at all) even it is not your fault) or you will be waiting forever and miss a flight. United is going down a lot in term of service. read more

I originally booked a non stop flight from SFO to MCO on April1,2021. I have a group of 12 passengers flying with United at the same time on the same flight. United has changed my flight with out a notification. The reason I selected the non stop flight is due to my daughter has anxiety traveling. Now we have a stop in IAH which I did not want to stop. The changes to this flight requires us to get a hotel now which is a big inconvenience. We was arriving in MCO at 7:15am on 4/2/21. Now United has us traveling for 8 hours with a stop in IAH and arriving in MCO at 11:00pm on 4/1/21. I have to make a lot of changes to my schedule with a group of 12 passengers. This is not considered to the passengers who made the reservation and booking the flight red eye so folks will not miss work nor school. I have to change my transportation to the airport. The reason its so upsetting is because we had other options to travel with. Now we stuck traveling with United due to prices has went up on other airlines. This is the 2nd time United has changed my flight within a year to what its best for United. The reason for booking ahead of time is for proper preparation. I never received a email notification about the changes but I did received the confirmation email. Trying to address the issue with United. I was on hold for 45 minutes. United just lost a loyal customer. read more

Omg no wonder this gets so low grade. The cabins are btoken anx there is no entertainment. I will not recommend this airline. I guess I need to go find a better comfortable one. Too bad theres a crying baby who cant be cobttolled. read more

United doesn't care about its customers anymore. This is my second of three flights canceled with little notice in the last year. This time I'm stuck in Florida with my family of 6 with no car and nowhere to stay as all our accommodations ended today. United set us up in a hotel overnight, but failed to check with the hotel.as they've been fully booked for days. So my kids are upset and hungry, my rental car is going to be late getting returned and we currently have nowhere to stay. Thank United for ruining my family vacation. Oh and on top of that my wife will be missing a day of work tomorrow. So thanks for costing us money in multiple ways. Great Service!!!! read more

Used to be my favorite airline but not any longer! Pitch just keeps getting smaller and smaller. That being said, my most recent flight was okay! Not an empty seat on the 757, but it was clean and all was in good working order! Once I was able to recline my seat, I was reasonably comfortable. Appreciated the free entertainment! No inflight service other than water due to turbulence pretty much the whole flight! Staff was pleasant and friendly! read more

United Airlines - Cozy! - Airlines Near Me - Orlando, Florida

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If u have Basic Economy u can't have a carry on. If u do they charge u $70!!!!!!!!!! That is ridiculous! Just keep charging the little man!!!! read more

Ugh! I flew out of Orlando to Chicago last week, which also happened to coincide with my birthday. I therefore decided to upgrade and treat myself. Was first class on United all it was cracked up to be? I think not. Priority access through the lines and boarding was included. Yet, the initial lines were horrendous! There was a separate line for priority/active duty/veterans that was quicker. I would have been able to go through this line anyways, but it was great meeting service members still active. The line did proceed somewhat quicker, but I was still concerned about making my flight. The priority boarding was awesome! I felt like a superstar, and I obviously don't travel that often. As I anticipated my pre-flight drink(as I had read about), I blatantly received an abruptly handed cup of H20. I thought this may have been any type of drink I may have inquired about(ie, Coke Zero or even a Titos). Nope, not the case. It was even more awesome as my flight attendant took everyone else's empty cup except for mine. This, as I purposefully held up my empty cup and she completely ignored me. This got even better as we were handed hot towels(definitely pretty cool), but, alas, one again, she didn't even take my used towel as I held mine in plain site. I kept quiet in order to accommodate the other passengers, and so I waited to indulge in a couple of birthday drinks and an included dinner. "Would you like to try us for dinner?" was inquired by another flight attendant shortly after ascending. Heck yes, I would! This was was something I had genuinely looked forward to. I asked if there was anything vegetarian and was answered that I could have a salad. This salad consisted of iceberg lettuce, a couple of out of season tomatoes, a hard boiled egg, and a couple of bits of cucumber. Not the "first class" meal I had anticipated. Yet, the nail in the coffin was the original flight attendant who continued to give me attitude any time I asked for a beverage. Not sure what I did to her, but she was purely evil. I'm sure glad I made a friend during my flight, as it was great conversing with him. I would hope to have a better experience on future first class United flights, if I do fly them again. However, this flight definitely fell short of expectations. read more

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Had a good travel experience when flying on united for work recently. The staff were great and were wearing masks. I was a little uncomfortable on the first leg of my trip being in a packed economy section. I just didn't remove my mask And I did my best to breathe as little as possible lol. The next leg of my trip was in Polaris and it was good. The seat was probably one of the most comfortable business class seats I've been in and I was able to get a full night's sleep. The food was okay. I'm used to business class food being nicely presented but this food still had the aluminum covers on. I'm not sure if this is a COVID precaution or just how Polaris does it. I haven't flown since the pandemic started so I don't know. The in flight entertainment was good however when I wanted to sleep I had my headphones on because they are noise cancelling but after every announcement a tv show would start again waking me up. And I would have to turn off the entertainment system. After the fourth time of that happening, I just took off the headphones. (I was too tired to realize that I could just unplug them! Haha) at the end of the flight I realized that my seat had eaten my phone and the staff was great. We had FAs and pilots working to take my seat apart to rescue my phone. After maybe 5-10 min they were able to get it free and I was on my way. Would definitely fly Polaris United again. read more

Meh. They try. Getting better. Crews are getting friendlier (somewhat), planes getting older, and food in First getting worse. read more

Flew United First Class from Orlando, to Huston, then to Orange County CA. First time flying first class in many many years. Overall it was an "okay" experience. The plane was old, B737-800! Under the seat was a plug, no USB ports. The tv screen was small and the controls were very difficult to operate. On all 4 segments of our trip, we received the same microwaved chicken sandwich. One of the Stewardess said it was the same old sandwich they have been pushing for years. There were a total of 8 first class passengers for the trip, and yet the service was very slow. On the leg back to Orlando from Houston, I was only able to get 1 drink and the tv screen was not working. I know is sounds like I'm being overly critical, but for a First Class flight, one should expect a better experience. I would be vey hesitant to fly United First Class again. If I need to, I will try to find out what plane they will be using. Overall a mediocre experience. read more

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United must have recently changed their baggage policy, because we just got charged $30 to check in our carry on (a bag not made for checking in), if I had known would have used larger luggage. And to add to the crappy new policy, the person assisting us was very rude! We could have arranged our bags accordingly, but we were being rushed. I'm going to try my best not to fly with United anymore. read more

I booked and confirmed my isle seat weeks ago. I show up today and apparently got moved to middle seat. No other seats available now. I really need isle seat, this sucks. Bad customer experience. read more

HORRIBLE SERVICE - Flew FIRST CLASS from San Francisco to Orlando. Seats where small... did not recline beyond 2 inches, stewardess was less then friendly ( Friendly Skies of United? - - I was told 2 times when I called Reservations that there was NO FOOD SERVICE for First Class on a Red Eye flight.... Get on board, after eating at the terminal and spending $40 that there WAS a small salad. OMG!! More to go! This was an OLD 737 with NO ENTERTAINMENT ON BOARD. I was told to 'download the app for movies. I was NOT told that before and had no phone with me. talk about being bored out of your skull for 5 hours! AVOID UNITED FOR RED EYES FLIGHTS!!! or EXPECT NOTHING read more

Gotta fly with someone. Depending on where you go you don't always have a ton of options. Least internationally but United isn't the worst option. Economy plus is a huge increase over economy. Least state of mind wise. Economy is the plus on other airlines from my experience. Business and first get into the same category as everyone else. This new Polaris is still too new for me to make a call on. From Orlando you can get direct service to Denver or Chicago. Mostly SW, Frontier, and American flying in, but United is a good option also. A lot of the airline too fly with is price dependent and route dependent. Good thing Orlando is large with nearby Disney resorts. But one downside is food. Planes are restocked immediately after landing. Sometimes that means food could be sitting for 2-6 hours before heading out again. Not the freshest. Rather fly United out of Denver than Chicago O'hare or Newark. One terminal over multiple. But you really can't review the airline off of the airports they are in. Nothing they control necessarily. read more

I had already checked in online via the United app - but I needed to physically check my bag in. There was no line to speak of - there were enough open terminals that I was able to walk up, key in my account information and check the bag. In and out in a couple of minutes! read more

October 9, 2017 United flight 326 - Orlando International airport to Washington D.C. Dulles airport. Flight departure at 1:40PM, terminal B and gate 42. Travel is for business and United Airlines is one of the many preferred airlines for business travel and for a major financial institution that I am currently employed with. Flight include two passengers, one adult and one child. Attempted to find space to stow away two carry on luggages. Asked for assistance from a female stewardess and she rolled her eyes at me. Stewardess instructed me to check in my luggages. Female stewardess has black hair and eyeglasses with black rim. Asked for assistance from another female stewardess and she instructed the same. To check in my luggages. Did not catch her name tag, but there was a tag on left side of shirt with name, "Italiano." Stewardess has long brown hair and braided down to her mid back. Both stewardesses failed to search for free space to stow away the two luggages we had with us. Eventually I found free space to stow away luggages and several rows ahead of our seats, 34D and 34E. I travel often, domestic and international. During my travels to 27 countries and on American soil, this is the worst service I received ever. In addition, we never departed on time as there are mechanical issues and the everyone has to deplane. Would appreciate United Airlines to reprimand and provide proper training to the two unhelpful female stewardesses. Review and experience will be relayed back to my employer's corporate travel service. Certainly my last time doing business with United Airlines. read more