Nancy booked us a vacation through Jet Blue Vacations and it was probably one of the best vacations we have every been on. Jet Blue took care of all our transportation with the exception of airport parking. Checking bags at MCO in terminal C was amazing. I was actually dreading check in and security but going through Jet Blue and Terminal C made everything seamless and easy. We were both able to earn points for future trips by downloading the Jet Blue app. All of the staff were friendly and welcoming, the planes were in excellent working order, clean, and staff were overall efficient. We received one free alcohol beverage both ways, free Wi-Fi, and Movies for our flights. The only hiccup we had with the transportation for our return trip home. The driver was on time but he took us 40 minutes in the opposite direction to pick up other customers then drove right by where he picked us up from again to go to the next two stops heading toward the airport. The pickup/drop-off route could have been planned out more efficiently. We were crammed in a little van for 2 hours for a trip that only takes 45 minutes to an hour. Other than that, everything else was great. We would definitely use Jet Blue Vacations again, it's a major bummer to hear that they are approximately $9.4 Billion in debt, and could be closing up; hopefully things turn around for the better. Regardless, we are thankful everything worked out as planned with our trip and think they did an exceptional job overall. read more

Typically we have been flying with frontier and spirit because of fare prices.. but we were heading to PR and found a pretty good deal round trip on jet blue. We arrived SUPER early to the airport, got on the plane just fine and then the DELAY... 50 min waiting on the plane it was because the computer went out(pretty important). It wasn't pleasant but we got to our destination. On the way home.... ANOTHER delay!!! This time because of storm clouds... the pilot said it's better to wait than fly through them. We waited on the plane again. The staff was friendly, the bathrooms clean, the snacks good the seats ok. I'm always looking for the best deals. But over the past two yrs on other airlines mentioned above, NO delays! On our way home we had to check our bag at the gate because it was a full plane well they LOST our bag! We waited at the carousel, asked the info desk he sent us to the jet blue counter where the man said oh yes three more bags are coming out. So we walked all the way back to the carousel and waited... nothing... my husband went back and talked to the guy who looked it up and insisted it was on the way out. Now 45 min after.. finally they admitted to it being misplaced. They eventually found it. JetBlue is located in thermal C at MCO it's new and beautiful but there isn't a Dunkin. read more

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Terminal C that opened up in 2022 is absolutely amazing. Eternal itself is easy to navigate and has such a clean environment . Many restrooms, many stores, even though the prices are what you would expect at an airport. They also have a local presence which is nice, two breweries counter service to grab a beer at. A large variety of food options , my favorite is the Sunshine Diner. There is a part service to help with customers that need a little bit of extra assistance to get to their gate. the "JustAsk" Desk had a representative available. PSA - unlike most airports your departure level is at the bottom level not top level. read more

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JetBlue what is really going on with you? So I used to always brag about JetBlue everyone who knew me knew I only flew JetBlue for several reasons, the TV's, the accommodations, the various movies and meditation station on the tv and the outlets to plug your phone oh and of course the WiFi! Well I've flown JetBlue about 5-6 times in the last 2 years and majority of them being to this airport. And almost every single time the WiFi didn't work or only worked some of the flight (went in and out). We would get emails 30 minutes to an hour before boarding saying the plane wasn't going to have outlets or WiFi, so download anything you wanted to watch now, how can I download anything when we're going to board? I'm not sure why lately all the flights I've gotten on had TV's from a decade ago, old and dirty and very limited, and even some rows not have TV's that work at all. Recently my window didn't even open, why did I pay for a window seat to have a window that won't open? I'm not so sure about flying JetBlue anymore as I have severe anxiety flying and these accommodations are what help me to remain calm, when these accommodations are constantly not given it's extremely anxiety provoking. Granted JetBlue has had some really great inflight crew, and they're sometimes accommodating to my disability but not all the time (as legally they should), it's a hit or miss. Lately more of a miss. For sure opting to different airlines from now on, even if it cost more. read more

I've been on sooo many flights, including one on the so called budget carrier but I must say that by far, Jet Blue is the worst. I've never been on a Jet Blue flight that was not delayed and in this instance, it was two delays and then a change of gates which was too much to walk for two seniors. Awful. read more

I had the best day in NYC flying round trip on Jet Blue from & back to MCO (Orlando International) Terminal C. Parking is expensive, but I wanted to check it out. I still walked a LOT, so I'll return to parking in the Value Lot in the future which costs less. There's a North & South Value Lot for parking. Jet Blue flies out of Terminal C, which is gorgeous... restaurants seemed great, some open at 5am. Great known restaurants with a small satellite location there. Walking towards Jet Blue I ate to go at Einstein Bagels & it was reasonably priced, wasn't outrageous. The Shuttle Van from the Value lot will drive you over & there's a LOT of walking, but either way you're always walking a lot to your destination; Terminal C is large & beautiful. I really like that terminal the best. Jet Blue was great, easy to board. Snacks were great, Pepsi products, planes were clean. For some strange reason we had to wait an hour to board the return flight, the plane arrived late, & they had to clean it, but it worked out, no problem. The entertainment is the best I think, one of my favorites. Bring your own earphones that fit their system, the stick ones, 3.5 mm I think. If not, you'll have to purchase it from them to hear maybe. I watched a movie each way. They also offer tv shows, & someone was playing solitaire. There's a map showing where we are flying currently. The flight attendants pushed their credit card at one point, asking if you want to sign up, & offering bonus points. If you don't pay for a seat the computer randomly chooses one for you, & each time I ended up in the middle, but I could still see out the window, & my neighbor was always super nice. No complaints. Don't press the change your flight button on the app because then it appeared like my flight was gone, but I called them, & it was actually still there, scary. Jet Blue answered my phone call really quickly before I boarded, & confirmed that my return flight had not changed. read more

I urgently booked a flight home today using points. While there was an earlier flight available, i wasnt sure i could make it in time. Got to airport and earlier flight was delayed. Gate agent said it had plenty of seats. Customer service rep refused to put me on earlier flight even tho i mentioned it is urgent that i get home. I offered to pay more as well. Will fly other airlines in future. read more

MCO-SYR. Excellent leg room. Seats were comfortable and the best landing I've ever experienced. Only downside is that the plane was like 30 years old and the in-flight entertainment was not from 2025 so we weren't able to watch movies. But I love the airline. They gave me a full soda can and I didn't ask for one! Nice people read more

JetBlue - Airlines Near Me - Orlando, Florida

Only reviewing two routes - TPA to HPN and most recently from Orlando to Tortolla BVI via San Juan. The only direct flight to White Plains NY from Tampa. It's consistent and convenient albeit expensive. But it allows avoiding LaGuardia and JFK for points north of NYC Basic seats have decent legroom and free wifi. But you'll pay to check your first bag, pay extra for premium seat location (same seats tough) and a schedule that forces late NY arrival and early NY departure. The flights on their Caribbean partners are highly erratic and frequently delayed (both ways). But I did leave a bag in the overhead in San Juan and customer service did a fantastic job holding this for our return trip. Big props for that! read more

HORRIBLE service. Our flight was cancelled 5 hours before our departure home. After being on hold for 2 hours, the best they could do for us was give us a flight 4 days later! They gave us no compensation for hotel, food, even a credit for another flight. Then tried to make us pay for seats we already paid for! Will never book with them again. read more

We had originally booked a one week stay in Disney resort Saturday to Saturday departing at 5:30 to Boston from Orlando but due to a snowstorm which mind you wasn't supposed to have snowfall until Sunday morning canceled our flight all the way until Wednesday causing me to miss three days of work didn't compensate us at all for having to book a hotel for four more days and upon calling and complaining gave us our preferred seats which we had already payed for previously and we're gonna make us pay for them a second time. We'll never be flying this horrible airline again read more

New terminal looks great but it actually takes a lot longer to park and luggage getting to bag claim takes over an hour

I just completed my first flight with Jet Blue, my normal carriers have recently failed miserably so I decided to try another airline and I will say finding this direct flight out of MCO to BDL and back was smooth sailing. The entire experience from signing up for their TrueBlue rewards program to booking this flight online was a painless and efficient experience. With the recent reliability issues across the entire airline industry I try and book direct flights whenever possible especially since 2022 has been a year of delays and cancellations - it's not a guarantee of trouble free flying but the risk is greatly reduced so I take the best odds I can get even if I have to pay up a little. The A320 Aircraft is a beautiful piece of engineering, Jet Blue's configuration allows you the option of picking a wider much roomier seat with lots of leg room there is a modest up charge for these premium seats but there nothing like it in the industry that I know of excluding first class of course. The boarding process out of Orlando was well organized and smooth thanks to some very friendly and professional gate agents and the Jet Blue crew onboard provided that same level of service and professionalism. I know this is just a snap shot but I'll definitely look at them for future flight when the destination align... read more

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Had a flight 5/8/25. It was for my grandmothers funeral, they delayed the flight over ten times because of weather when nothing was even showing on the radars. My flight was at 5:30pm and took off at 1:30am and I didn't get to go on said flight because my mother had work and I wouldn't have anyone to pick me up in CT from the airport. I ended up missing her funeral. That is something no refund will ever be able to fix. read more

JetBlue - the funeral I missed - Airlines Near Me - Orlando, Florida

I was warned by many people never to fly JetBlue. Should have listened as It was a nightmare. Had a family medical emergency while in Orlando, which necessitated an emergent hospital admission back in the Northeast. (Did not want to be treated in Orlando hospital.) Was upcharged an additional $1,300 for our family to rebook - $180/person as they would only book with extra leg room (did not need/want) plus an additional $80/person.) No amount of explanation of the urgency, request to honor prices, etc. made a difference. There WERE seats on the flight home & there was NO NEED to upcharge. I would never recommend JetBlue. EVER. Uncaring. Unsympathetic. The worst. read more

Will these airlines ever get it right? I suggest the FAA make them start eliminating flights so they aren't operating with skeleton crews!! They have crammed too many flights together. It would be interesting to compare on time departures to fifty years ago. It is a rare occurrence to have a flight leave on time anymore. When planes land, it takes 10-15 minutes for the jetway to be attached. In Orlando it's minimum 40 minutes to get your bag. If you add all these times together- two hours at airport for pre departure, three hour flight time, 10 minutes to attach jetway, 40 minutes for bag- you now have six hours invested. If we had high speed trains like Japan, China and Europe the trip would be the same time!! My last flight on jet blue leaving Orlando was five hours delayed We shall see what out outcome is today!! There is no trick to picking flights. Early or later in the day does not matter. They all SUCK!!' read more

JetBlue - Another delay. Sunny. No bad weather. Plane is at gate - Airlines Near Me - Orlando, Florida

Upon boarding the tv in my son's row did not work . I was told it will work once in the air. Attempted to trouble shoot and when it didn't work was offered a voucher by the flight attendant VOLUNTARILY. When I questioned how to get it they told me they have to put it in . A week later nothing showed called customer service and they said they will not issue since 2023. We are in 2025 how do they not know this policy change for 2 years ? Credit should be honored since it was voluntarily offered by attendant . Also snacks went downhill read more

Been with JetBlue for about a year. So far everything has gone smoothly with no delays. Also the flight attendants have been very pleasant.

Michael and Karla - flight attendants on flight from Orlando to Newark. An absolute joke and spiteful! An embarrassment to the organization! The plane was ready to take off and they moved a family from back to the front to balance the plane, according to them. So I ask Karla may I move up two rows and she says no due to weight. I then ask her how would you know being in the back she says because the captain. Two minutes later Michael walks back talks to Karla and miraculously the weight was corrected and they asked another couple if they wanted to move to open seating. I then questioned Michael and told him I had just asked and the response was "I don't know what your talking about!" I turn back to Karla and say. I just asked you and she shrugged her shoulders. Unacceptable and their response was out of spite and disrespect. read more

JetBlue - Airlines Near Me - Orlando, Florida

The staff is always professional. I was really impressed that after a five hour delay they emailed us with a resolution prior to landing! Amazing. Movies on board and TG is always great. The new MCO terminal C where JetBlue flies from is SO beautiful! read more

Decent service on JB today. The flight was packed & the flight attendants were friendly. I had payed the $48 for an upgraded seat 1a and it was decent but I've had better seats on United & Delta that cost me the same. They did offer in flight drinks so that was nice read more

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I would like to make it very clear that this review is ONLY for the JetBlue gate area at the Orlando Airport. After the most difficult time getting through TSA, the line literally looped through the airport; thank God we came early enough; the gate area was a breeze. The employees were great loading the plan and got us out of there quickly. The waiting area was clean and well organized. I like JetBlue's operations. read more

JetBlue - Airlines Near Me - Orlando, Florida

What an amazing airline ! The new interior is wonderful ! Your gate crew member Pawl in MCO is the face of what jet blue is , Caring and friendly . read more

JetBlue - Airlines Near Me - Orlando, Florida

Flight 251 Boston to Orlando. No baggage claim number was given and I spent 30ins trying to find out where my bag. I heard her joke about how to forgot to mention it and laughed about it. Stupid me thinking I'd be ok just following the crowd. Unfortunately Orlando has 2 sides for baggage claim and they are far apart read more

JetBlue is a 3rd party airline. They're located in terminal A in the Orlando airport. The porter picked up my bags and walked me all the way the check in desk. The agent wanted to charge me for my 2 bags. $40 & $35. I explained that I am a Hawaiian Airlines Premier Customer. I should have 2 free bags checked since my flights was booked through Hawaiian. Great customer service because Ricoh honored my Hawaiian Airlines membership and waived my baggage fees. I make my way to the JetBlue gate. There's lots of seating available. It was very full. Everyone is wearing masks. There is no social distancing. The flight was a little bumpy from turbulence. In flight, JetBlue provides a snack and a drink. The flight attendants are very attentive. I'd fly JetBlue again. read more

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The enitre staff at JetBlue Orlando Florida was nice. From the moment we boarded the plane up until landing. The only thing i wasnt a fond of was the fact that headphones were for sale and they did not offer complimentary anything besides the snacks. Pillow was $9. Just a heads up. The seats were a bit tight but you can adjust a bit. Not a bad experience but i have had better. read more

Never had a bad flight with JetBlue. Love the seats and the personal televisions. Snacks and drink selections are always good. We recently flew out of state and devoured a couple bags of Pop Corners :-). Flight attendants have been super friendly and caring. We always push to find flights with Jet Blue before any other airline. read more

Literally the worst airline in the world. They don't show any compassion or care for their passengers. My family had some issues with our flights not only leaving but also our connection flight. They would rather save the upgraded seats for standby staff then give it to the paying revenue passengers. Will no longer be flying with this airline read more

Delays after delays seems to be the way with JetBlue nowadays. I used to live this airline but the last few times we've flown there had always been some sort of issue. At least today the delay is only 1hr vs 5hrs the other day.. but no less this airline really needs some leadership. read more

Sounds like they have only one or two people doing customer service "your wait is less than... 2 hours" the recording tells you in a cheerful voice. Last time we had an emergency abort on takeoff and 4 tires blew up on the plane. We were deplaned and delayed over an hour, after the delay they promised a partial credit in our JetBlue accounts and we got nothing. read more

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JetBlue used to be my favorite airline, but recently they have been awful. You better hope you get a newer plane because the old ones are falling apart. None of the inflight entertainment worked for our entire flight and even if it had my headphone jack was busted by some moron before me. I tried to get a small refund since we paid so much and expected this service that they advertised, but they simply said it's not guaranteed. If it isn't guaranteed then don't advertise you have it, what a ripoff to the customer and poor customer service. read more

I recently travelled JetBlue for the first time. Solo traveler, round trip, from Cancun to Orlando. Honestly, I thought I had booked a Greyhound Bus... the plane was so old with saggy plastic seats. For the price I paid for a 2 hour flight I was shocked and extremely disappointed. Even the flight attendants commented on the plane and tried to make a joke. Returning from Orlando, the plane was in the same state. We also had to wait an hour for cabin crew arriving from Syracuse before we could take off. Then to try to get hold of JetBlue once home is near on impossible. 45 min- 1 hour wait on the 'chat'. Ridiculous. read more

This was our first time traveling with Jet Blue. We booked a flight from Providence to Orlando. The check in process went smoothly. The ticket agents were friendly and courteous. The flight attendants were also great. The flight was excellent and the pilot even got us into Orlando a half hour earlier. We each had one piece of luggage small enough to stow in the overhead bin, as well as one carry on. There were no additional charges which was great. I will definitely use Jet Blue again. I'll be taking Frontier Air to get home and will post on that experience as well. read more

Fly 384 from MCO to JFK... the worst fly ever, whatta joke! Absolutely no respect for children, families and customers in general. Time is 11:58 pm and still seating in a plane parked by terminal on a flight scheduled for 9:09pm. There ls a clown in the plane calling names like if you were back in school, kids crying and desperate. If they cant fly on time why have people go to the airport to seat there until whenever they want? F...g vacations and weekends off, JetBlue the vacation destroyer"!! read more

HORRIBLE customer service by manager VANESSA and attendee Stephen at the check in line. My husband respectfully showed his military ID to get our regular bags checked in for free, however they Both rudely shamed husband for having an older military ID with him and although the military ID had a clear photo of my husband on it they shamed him for not ha gun the most recent one with him. FIRST THEY wouldn't honor the free checked bags, fine, we paid over $60 for two bags. But to shame him in public is a disgrace! Very disgusted with Jet Blues airlines customer service. WAS my preferred airline u til now. read more

Great airline! Love the regular flights between Orlando and NY. The Jet Blue App is incredible. Makes everything from planning the trip and checking details about the flight, to showing digital boarding passes incredibly easy. You can even check the in-flight TV schedule on it. So great. The extra-leg-room seating is not as roomy as most first class seats on other airlines, but it's not bad. Almost every Jet Blue plane I've been on has been the most modern of the fleet. USB ports unearth the seats, touchscreen Monitors on the back of the seats in front of you, and clean looking cabins. The only problem I've had is that sometimes the TVs can be a bit glitchy. One time, the monitor would display waves going across the screen constantly, and the audio would blast a high pitch noise every 10 seconds or so, making the audio jack unusable. Still, the ability to turn the TV off completely is nice, especially at night. The free chips they give you are actually pretty good. Free soft drinks as well. The flight attendants are all very we trained and extremely friendly. I've only had good experiences flying Jet Blue. read more

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I'm happy with the service JetBlue offered and the wonderful price of our tickets too. This review is based on my flight from Orlando to DC on 2021. In flight free wifi service, snacks and beverages. Even though it took a long time to departure due to the weather, once we were ready it was good. The flight attendants were nice and profesional. read more

Customer service can be horrible and delayed. I was told by Jetblue in person to call customer service for a delay issue of ~5hrs from my trip from JFK to MCO and to inquire for compensation. However, customer service over the phone are denying for this availability : ( Anyways, JetBlue can be an ok plane to fly with. If flying on short distance (less than 3 hrs of air time), then air service and on air goodies can be ignored and irrelevant Anyways, if you are on budget, then JetBlue might be the best way to travel around with. Or you could go with other agencies like Virgin, and others... read more

My flight was canceled 2 hrs before my flight was expected to depart from the airport. My initial flight was scheduled to leave Saturday, April 2nd at 11:45am. I wasn't notified until after I paid the taxi to transport me, paid for a COVID test, and needed to find a place to stay for the night. The JetBlue employees were no help and didn't know what to say when I asked about hotel accommodations. They asked me to wait around the airport until someone could figure out instead of suggesting to call or text me. If my flight is canceled and I haven't eaten why would I want to wait around for an update that hasn't been given a time frame? By the time they called to give an update on the accommodations it was two/three hours later. They expected me to travel back to the airport with my finances to get the voucher, but I asked how long it would take and once again they weren't able to give me a response. They expected me to travel back to the airport and wait around for the bus driver but we're unable to give a set time of their scheduled arrival. As a result of missing my flight I have had to pay back deposits to customers that I will no longer be able to service. My flight was rescheduled for Sunday, April 3rd at 11:45am the next day. I arrive at the airport at 8am and receive an email that my flight has been delayed until 2pm. Shortly after the first notice I received about the delay in the flight that no one at your company knew about, the employee told me my flight was still scheduled at the original time and to grab my bags. Maybe 15mins later the system updated and she was able to see what the email had already told me. Why am I as a customer getting notified way before your actual employees? Maybe 10mins after the JetBlue system finally updated the JetBlue employee then informs me that my flight was once again canceled and wouldn't be leaving until tomorrow afternoon. At this point I have traveled to the airport 3 times at $40 a ride and another $40 to leave the airport yet again. I asked again on this second day of cancelations and was informed that none of the JetBlue passengers would be compensated with hotel vouchers or anything. We were instructed that we needed to figure it out on our own. The two extra nights in Jamaica cost me $500 total to take care of my sleeping arrangements. The worse part about all of it is even after all of these inconveniences I was still put on another flight for Monday, April 4th that will be taking me to Orlando, Florida for another over night stay that will be paid for by me because JetBlue refused to make accommodations after canceling multiple flights. As a result of JetBlue canceling two flights back to back and blaming the lack of crew members being available has cost me my job. I have been taken off the schedule until things can get resolved somehow. And on top of that my family is dealing with some pressing issues that I am needed for but haven't been able to attend due to the unprofessional and just outright despicable behavior from JetBlue and it's trained employees. As a result of all of these issues created by JetBlue, with no attempt at correcting the situation I am requesting 4 complimentary round trip tickets to destinations of my choosing equal to the flight cost necessary to travel to Jamaica and neighboring islands/countries. I almost missed my flight to DCA from Orlando because I was sitting at the gate on my ticket and not the actually gate that the plane was leaving from. NO ONE SENT OUT AN EMAIL OR ANYTHING!!!! There needs to be an email address available for customers to make formal complaints. The live chat agents are not effectively or efficient with handling important issues. The live agent I received was rude, unhelpful, and disrespectful. So when I want to file a complaint against the live agent, I am expecting to contact another live agent? That makes no sense!!! How is a JetBlue customer or employee suppose to email the company concerns? Why don't the supervisors have this information ready for customers. The Supervisor, YesAnne, was rude, unknowledgeable, and lied about being the supervisor when I asked to speak to one when arriving on Sunday after the first canceled flight. She gave me two different emails and both of them did not work. read more

No one to hep Handicap person. No curbside hard to get a wheelchair. My husband went in to get the wheelchair to roll me in because there was no help from jetBlue personnel, and while he was in, he got a ticket from the personnel outside. Once inside it to one hour to get someone to take my name. Not happy with JetBlue at this time. read more