We had a good flight, checking in was easy and they took all the bags no problem. Everyone was kind and courteous and efficient. My boys love riding the monorail at mco! Our only issues were that we paid the fee to ensure all of our seats would be together (mother travelling alone with two toddlers) and when we checked in they had moved my 2yo to a different row. They fixed it at the gate but I was chastised for not fixing it before arrival (I paid the fee and confirmed the seats, so I don't know what else could be done) and if the person seated next to us had not voluntarily changed they would have forced my 2yo to sit alone. Very distressing. read more

AA has declined SOOOO BADLY!!! I'm a frequent flyer (Platinum Pro), people with kids should be in back of the plane. They do not know boarding etiquette. AA's reliability has absolutely sucked since Covid. If I had other choices, I WOULD absolutely fly any other airline. read more

I flew American Airlines from Orlando to Guadalajara with a layover in Dallas. I was surprised to get a first class fare on this airline for under 800 with the return ticket on another airline (also first class). The ticket included free meal and 2 bags as well. When I checked in the counter, I was surprised to see a long wait, even in the priority line. It took me about 15 minutes to check my bags. After security, my dad informed me to try accessing the American Airlines lounge since there was no priority pass lounge. I am so happy I did. Since my flight was to Mexico, my fare included the lounge access. I took rest over there, and boarded my plane to Dallas. It looked to be an hour delay, but it was a night flight with a nice breakfast. I had biscuits and chicken, which was filling. The fruit included was fresh! The flight attendant was friendly, and also very nice to let my visit the flight deck at the end of our flight. In Dallas, I took an hour break in their lounge, then boarded the flight to Guadalajara. The plane looked older, but the first class seat was fine. It had ample leg room. Lunch was served, and I did enjoy the beef short ribs with salad and cake. The flight attendant was very nice, but got a bit upset and cautious when a passenger got up with the plane was about to land. After landing, I did get my bags on time, but I saw a small dent. For both of the flights, I will say the first class ticket was worth the money and upgrade. It was actually cheaper than paying for economy plus, which was quite a surprise. Unfortunately, neither plane had tv screens, and I didn't bother to watch the videos through the app. Thankfully the alcohol was free, so I took advantage of that. I also enjoyed the hot towel service when boarding. For first class, American Airlines provide great amenities and service. I just wish they bring back the TVs on the plane. Overall: B read more

Today was a great example as to why I love American Air. We arrived at Orlando airport and received a notice that my flight from Daytona was changed. That is when I realized we drove to the wrong airport. Luckily the attendant sent us to special services where Carolyn Luciano greeted us with a smile. After explain our mistake she got to work on the computer and changed all our flights to and from Boston for a Mother's Day trip. We had new tickets and on our way in a short time. Great flight and actually got in to Boston sooner than my original booking would have done. Thank you SOOOOOO much Carolyn Luciano. read more

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It's air travel. What can you say? Our flight was on time. We quickly printed our boarding passes and checked out luggage. TSA was quick. The whole process took 20 minutes start to finish, but timing is always a factor. read more

American Airlines - Planes... - Airlines Near Me - Orlando, Florida

American Airlines from Sky Harbor to Orlando was a great trip with little turbulence. Very friendly staff and a smooth landing. Definitely prefer to fly American Airlines when traveling to Florida, and will always choose the non-stop if able! read more

Avoid flying American Airlines. Sitting in Orlando airport for 2.5 hours waiting for someone to unload baggage for passengers to pick up. No updates. When asking baggage service for support they said they don't know when luggage would arrive and there is nothing they can do. Their only suggestion was that I call corporate and tell them to hire more people. I called corporate and was told there was nothing they could do. read more

This is the airline of last resort. All airlines have the same problems from time to time. However, these AA employees are a miserable lot. Oh yes, and lets cram 6 flights into the space that should only accommodate one (PHX). Absolute chaos. read more

Aggravating American Airlines Strikes Again! So this time - on the trip home - we decided to check one bag because we had purchased some liquids that we didn't want to get rid of or ship home. So we paid online (ahead of arriving at the airport) for a checked bag. We got a $5 discount for paying ahead online. Yay! Almost yay! Because when we got to the airport and went to check our bag - we were asked if we'd like to check the others (for free) due to limited bag space. So the dilemma is, I suppose, solved by bringing bags that comply with TSA and either bring them through TSA and be forced to bag check (for free) at the gate; or possibly bag check for free when checking in at the counter (again - prepared with only TSA compliant bags, given that we may need to pass TSA with luggage if free bag check is not offered at the counter. The idea of having to pay for bags at all was already aggravating - yet with the way American is forcing bags on for free or sometimes offering free at the counter - is aggravating. Get a freaking policy and stick with it. Either charge us or don't. Quit causing some to pay for checked bags when you're throwing around so much free bags (forced or "spot" offered). It's aggravating! First world problems - I admit. Aggravating just the same in the first world. read more

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This was our first time flying American..: we usually fly with Alaska or Allegiant since they have the direct connections in Ohio so I was a bit nervous with a 1.5 star rating. However, our seats for our family were upgraded and seated together. The flight attendants were all kind and helpful when things came up and overall I had a very positive experience flying American. read more

American Airlines - My daughter waiting for our plane to start boarding - Airlines Near Me - Orlando, Florida

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Can't complain. The seats were comfortable as far as airplane seats go. I was a little frustrated at the huge push for the credit card. I told them I already had it, which I do. But they insisted I really needed their new one. I'm good. I flew this flight to the Maldives thru American Airlines points for around $230 in taxes and fees. The crew were kind, friendly, and attentive. I do like flying American. It's not bad. And I like the rewards points. read more

They walked past me and ignored me after I pressed the call button and never ended up coming, I'm a diabetic and my blood sugar was going low and desperately needed any kind of food. read more

The reviews say it all! It does not matter how much money you save, do not book with American Airlines. Worst customer service and will leave you stranded without any help. Will not provide any kind of compensation. read more

Flights leaving Greenville were delayed and we sat on the tarmac for over 30 minutes. Landed in Orlando from Charlotte and again had to sit on the tarmac before space opened up for us to taxi into. Waited 40 minutes for the damn luggage. Don't waste your money on first class because it's still a cattle herd.. read more

We upgraded our flights to first class from MCO to Dallas in 8/5/25. We did not bring food since it is supplied in first class. After an hour, I asked the flight attendant when meal service would be. She curtly informed me that the company " forgot " to load food so there would be none. She said to just " call corporate " because she could do nothing. We were never checked in after this interaction. I reached out to AA and a month later received a response from Zena Matt ( AmericanAirlinesCustomerRelatuons@aa . Com). She said so sorry and all they could do was to give us some air miles. ( I asked for a partial refund). I had been told that American offers only a sub-standard first class experience. It is true. read more

As a military veteran, I try to support American businesses. This was my GF first time flying, and I had the option to fly Spirit but choose AA because sometimes the cheaper route isn't always best, plus AA is supposed to be better espically in the customoer service department. Unfortunately, we ran into some very disrespectful employees; one stood out more than any other, and that was Brenda (fair skin of Hispanic/Latino descent). Normally, I wouldn't recommend terminating someone, but her actions and behavior were utterly disgusting, and I don't think retraining is going to help. She seemed to be upset after calling for the next customer, and no one was in front of her instantly. We were next, but we tried to check in earlier but it was too early as we were informed by Awala. So to avoid being sent to the back of the line again, we allowed a couple with an infant to go ahead of us. That is when Brenda's patience was nonexistent, as they were moving as fast as they could, and she kept calling for the next customer without looking to see what was going on. I could tell Brenda was in a mood and was hoping to get someone else by the time she finished with the couple. However, that wasn't the case; once we got to her, she was on something from the start, asking my GF if she was ok, as if she was being trafficked. Stunned by this line of questioning, we both looked at each other, bewildered, which seemed to piss Brenda off even more, so much so that she completely refused to help us and literally called for the next customer as if we were not even there anymore. Her little stunt was not only confusing to us, but the young lady behind us and everyone in the line was just as stunned, wondering what was going on. The best part about facts is that you can confirm them! Management needs to check the airport cams, and you will see all this unfold on Sept 12 at 12:30 pm at Orlando International Airport, at the Special Items bag check-in. Additonally, I am more than happy to speak with management/corporate about this review and this incident, until some kind of resolution is made, I cannot and will not recommend this airline. To give credit where it is due, I will state Awala did her very best to make things right; she took charge of the situation, apologized for her coworker, and got us sorted out quickly. Maybe watch calling men daddy/pappi in front of their GFs, but other than that, she was stellar. Finally, please, for the love of GOD, fix the damn military clause! It is this simple: "All military past and present may board at this time." WTF is the issue with honoring those who have served already? FIX IT! read more

Flight canceled while everyone was waiting in terminal because a flight attendant called in sick. Stuck in Orlando with nothing now because they couldn't inform us all beforehand. Such a shitty airline. Happy new year to all of us I guess read more

Another great flight in from DCA to MCO recently; we even arrived early! Flying out was OK, but the GA at gate 50 wasn't in a good mood. The flight went great. Overall, still my favorite airline! read more

The good thing was the schedule matched what I needed. It was also my first flight paying for first class seats. It was nice but not excellent. At the check in desk they had 1 person working taking bags. The line was longer than economy so we just did that line. Quite disappointed as I thought there might be perks. TSA has a first class line but we were ignored for several minutes. Again disappointed after expecting some sort of perk. Food was ok, service was ok. Overall any airline in America is not as impressive as Asian based airlines. read more

American Airline declines to replace my damaged bag. On September 6, 2025 I took 7:35am flight # AA1733, to Puerto Plata, Dominican Republic (DR), where I was vacationing for two weeks. When I got my bag in DR, the wheel was broken, and missing. I was told in DR that since it happened in US that I needed to file a damage claim when I return to US. On September 21, when I returned, I filed a claim for my bag on AA.com. I was directed to get an incident number from Orlando, MCO airport. AA baggage office at MCO said that the damage happened in DR so I had to file a claim there. Even though I explained this happened on the trip going to DR, as when the bag arrived it was broken, and I paid for the bag at MCO. MCO still would not give an incident number. I contacted AA and a representative completed a claim online. Hearing nothing back in a few days, I contacted AA again and a new representative completed a second claim. On October 6 I received a letter from AA indicating the claim is denied because it was not submitted in 7 days. Talk about getting jerked around, they have denied the claim a total of three times and just gives me the run around. Avoid this company, they are the worst. AA deserves -1 read more

New policy on stand by is horrible. No one at Special Service since 6:30 am to help. Had a family emergency read more

Let's be clear, I am 100% for safety and compliance. With that being said, there is a female gate agent working the MCO to LAX Flight #AA2135 - departing at 7/19PM - 2/14/2025 - Gate 54 terminal B. Employee is relatively short in stature, brown hair, glasses. My experience boarding was the epitome of all things poor customers service. She had so many openings to make corrective actions and simply provide customer service. In short, she would not allow my bag / carry on through. 1. Flight was not full (so no concern with weight restrictions 2. There were other carry on luggage similar to mine 3. The flight attendant approved 4. Flight attendant later came to me to let me know my bag was at the jet bridge and gave the okay. I followed directions adhere to the protocol. The hate agent was flippant and dismissive when I asked to have my luggage board with me. She point to a height and width monitor, shrugged her shoulder's and scolded me as if I were a two year old. I returned to the aircraft and informed the attendant. Her response mirrored my confusion, I stated "The gate agent is having a bad day". I returned to my seat and was quickly summoned to retrieve my bag, only to be met with a ramp agent, who was also confused. He motioned to give me my bag, when he was suddenly summoned by radio to load the luggage with baggage. I quickly resigned, returned to my seat and settled in to shake off the experience. Employee have to do better at this company. I realize the American way is defined differently in each of our states. And has been eradicated to the point that hate, disrespect, to be unkind is a new normal. My experience was just that, dreadful-life goes on. Do better American Airlines. How many Airline employees love their job or collect a paycheck to survive. In the in, to be clear, what I am asking for is friendly, supportive, staff engagement that puts the customers experience first. Safety combined with friendliness wins. Enforcing safety as power with the absence of customer service will cause AA to lose. Find this employee, have her reflect and have her think about why ahead is in the airline industry. Firing her only transfers the problem lime she did my luggage. AA - Awful Att read more

Poor service. Made me check carry on when the flight had more than enough overhead storage. Nickel and dime fee structures.

Never had any good experiences on this airline. Always flew DELTA in the very recent past UNTIL they expired all my frequent flyer miles during the Great Covid Depression. Still burned up about that. Now I'm flying American ... doesn't mean I want to. read more

American Airlines - Bad ... just bad :-((((( - Airlines Near Me - Orlando, Florida

Is American airlines one of the worst? It seems to take the spot! The planes are always delayed lately. The staff needs some proper training. We waited at the gate to board to Los Angeles. We never heard any boarding announcements! Just saw people crowded near the gate so off we went. Even when we were closer you could barely hear the Group that they were calling. When we got our turn and showed the tickets the disgruntled ladies working here said they were not good. We got upset, but my husband asked politely what was going on, if we were still seated together. She barked back : aircraft swap! TMI! But somehow no one called us to let us know about the seating change. I know we just pay months ahead for our seats and pick them, but who cares? They need better and nicer people to work for them! read more

American Airlines is the worst! Try any other airline out of MCO but American. Poor customer service, flight delays, no assistance with rebooking, long lines, etc read more

Gets me to & from where I need to go. Often have delays, but the admirals club was helpful.

WORST AIRLINE EVER! A front gate agent was rude to us, swore at us, then called her supervisor, lied to him, he didn't even listen to our side of the story, and cancelled our tickets. We will NEVER EVER fly American again, especially since they refuse to compensate us a single penny. read more

For a start the man at security was speaking to me horribly and then we went to the gate everything was fine until I sat down on the chair of my flight the screen for a two hour flight was not working it just said service , the takeoff was mid as hell and the landing was horrendous. Don't fly American Airlines read more

3-23-22 American Airlines you are so not deserving of your current low rating in Orlando which is currently at 183 reviews at 1.5 stars. I arrived early to the airport and went to the Priority desk located on the lower level to get an earlier flight. The gentleman at the counter quickly went into action. Not only was I moved up to a flight that left an hour earlier but I even got a better seat on my preferred aisle closest to the front of the plane. When I questioned if there was an even earlier flight he very logically explained that given the time to get through security I wouldn't make it. He was spot on with his reasoning. I was very glad to get in an hour earlier and also note this was zero cost to myself so a Win Win situation. read more

American Airlines - Airlines Near Me - Orlando, Florida

Orlando to Miami on 4/11/2025 1:30. Outstanding flight attendant. I think her name was Jody or Jodi. I am 78 and 100% disabled Vietnam combat veteran. She was very nice and helped me get off the plane. read more

American Airlines have a bad reputation for flight delays and cancellations. I experienced both of these for my recent trip to Colorado to visit my daughter. My flight out was cancelled and i was not notified. The flight back was delayed for a silly reason. So the negative reviews pertaining to cancellations and delayed flights are accurate. With that said, the actual flight was excellent. We flew First Class so my view might be biased. They provided a great meal and were very professional and courteous. Not sure I will fly with them again due to their poor reliability but I might try them but only if I can get First Class again. Have to drop them ONE star due to poor reliability. read more

Where do you begin? Is American Airlines (AA) the same as it was prior to Covid? No! Is any Airline? I do miss the the blanket being tossed on you on the cool night by the stewardess on a half empty flight, or the hot meal when traveling cross country but those days are gone. Admit it with all the Internet Travel sights where's our loyalty to the Airlines. We choose the best bargain on Orbitz. If AA is the one we select that's the one we use. Today whatever Airline it is, it is going to be will be 100% full, minimal trills for free, and have cancellations due to today's workforce not wanting to work. Now my experience on my recent trip from Orlando, Florida to Anchorage, Alaska on AA. On the Orbitz web sight they were the best deal. The plane left on time, I received a free coke on the plane, the pilot thanked me when I exited the plane and my luggage promptly appear in the baggage area, even after I had a brief layover in Dallas, Texas. I am sure I will be using American Airlines again in the future. read more

American Airlines at Orlando Airport is a mixed bag. The ticketing area is super nice and open, but you can't find where to enter the line to check your bags. There's usually so many people there, that finding the opening in the ribbons is a challenge. They need better signage. Once you figure that out, checking in and checking your bag is pretty straightforward. I'm guessing they're more strict with their "overweight" bag policy as many people were off to the side rearranging their luggage. Keep that in mind if you're checking a bag. There were some curbside check-in desks outside but didn't have tip money available so I went inside. The terminal itself can use an update. It's cramped, crowded, and not a fun terminal to get to your plane. I'm sure some of that is the airport, but American can do their part to provide charging stations, etc. The Southwest Terminal is a dreamland compared to the American one. They got me to where I needed to go, the people are friendly, but I think they could improve getting people around. read more

Shout out to Maggie at the MCO priority check-in desk for American Airlines. She was super kind & helpful in getting my special needs sister to her gate. She turned what started as an extremely stressful experience into a smooth & positive day. Thank you, Maggie!! read more

Customer service is horrible they honestly do not care If you miss your flight when the arrive at e gate and you have 20minutes to get to a gate plus it's a 20 minute walk. There response was run and you might make it or I will need to book a later flight Really AA back to Southwest they really care about their customers. read more

What a complete nightmare! Let me first start by saying I have a true appreciation for airline workers, I can't imagine doing with they do. What I don't appreciate is being skipped over and lied to. Some background, I was traveling with a pretty large group so I expected long waits. The organizer of the trip had things organized to the minute, the whole trip was a success so our return trip should be a breeze...NOT! To begin, airline workers failed to pre print our boarding passes as promised. We stood there waiting for 80 boarding passes. To make matters worse, because I'm traveling with a band, that means a lot of cargo needed to be checked. A good 30-40 minutes go by and we finally have all of our boarding passes. Uhm, no we don't, I'm missing over 25 boarding passes still. To add insult to injury the last minute boarding passes they printed had no seat assignments. This meant we'd have to deal with yet another counter. No worries, we're making good time...that is until associates begin helping other large groups ahead of us. This made ZERO SENSE ABSOLUTELY NO REASON TO PUSH US ASIDE TO HELP ANOTHER LARGE GROUP. I obviously kept my mouth shut, being in Florida I felt it unwise to cause a scene. We watched this group of about 20 get their luggage checked ahead of us while our group stood patiently in line. At the rate this was going I immediately began to panic. We still had TSA and a whole ass shuttle train to get past. We decided to skip check in and go straight to TSA and carry on our luggage. With just 15 min left for our flight to begin boarding I was positive we'd miss our flight. Knowing we allotted plenty of time to avoid this made me sick. We get to TSA and by now all of our kids are scattered around. We just so happen to be on the side with the cute K9 which meant slower moving lines. Can it get any worse? YES! Remember, I still haven't been assigned a seat and according to my phone we have 5 minutes left to board. I finally arrive at my gate, Yippee another line. We were told if our group doesn't start boarding they'll have to start with stand by passengers. At first our director felt we needed to all board at once to ensure we all leave as one. But after all that talk about giving our seats away we began shuffling groups in. Ok, here's where it gets bizarre...I'm in line waiting to get my seat assigned. After giving my ID and watching the man type on his keyboard, he returns my ID and hands me my boarding pass. As I'm standing in line to board, I noticed on my boarding pass I still haven't received a seat assignment. Rather than lining up again I went straight to the counter to alert the man who helped me 1 minute ago. "Excuse me, you handed me my boarding pass with no seat assignment" I said. "No I didn't, I never helped you" he barked. You can imagine how stunned I am when I literally looked him in the face and told him good morning what a day it's been. I felt my rage boiling but I knew I couldn't get loud and crazy at the airport. Last thing I needed was to be escorted off by Florida officials. The other women at the counter quickly stepped in to assist because she on the other hand remembered me at the counter. After lots of typing I was finally assigned a seat. Traveling with American Airlines I've faced a lot of friendly and helpful employees but on this day (4/16) in Orlando Florida they were no where in sight. If your job stresses you out and you can't perform better yet meet standards of quality assistance than I suggest you take a job somewhere in fast food! read more

American Airlines - Airlines Near Me - Orlando, Florida

Let says that's my last experience with the trip wasn't the best, we missed our flight twice and because of the covid pandemic a lots of things went wrong, now my 5 star is for the AA employees in the check in counter, the line, and the gates here in MCO. They were really helpful and kind even when we were having difficulties out of our control checking in a international flight. in that sense I would 5 stars for their excellent customer service in the counter and check in read more

First time trying American. I arrived and they said there was a glitch and had given me the wrong flight to leave 8 hours later. And then they said the flight was delayed. And then they said I can be on standby. Standby did not work since flights kept changing. I received zero refund. This seems criminal. When a customer pays for a service it should simply be completed. Forming a complaint with administration. read more

I don't often complain. However, I've noticed a trend with American Airlines always delayed, canceled, or changes.. I've purchased our tickets months ago only to be downgraded to a class that I've worked hard to pay for.  I understand there are other customers in worse situations. However, if it had only been a one-time thing, I would've not bothered... but I've tried a few more times after and have been completely disappointed. My fault for expecting to get what I pay for with this airline This will most certainly be the last time you have mine and my family's business. Disappointed. read more