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    United Airlines

    1.7 (913 reviews)
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    Erick W.

    Dear Flight Attendant, I don't know how to operate the reclining seat in first class - can you help me? FA says: "No, I don't know how." "Maybe ask your FA on the next flight." Me: "ok." "Thank you?" Great flight otherwise!

    A view of the plane before boarding time
    Karen V.

    It was about a 3.5 star experience rounded up to 4 stars. I say this because there are some things that United does better than other airlines. Although, I absolutely hate their forced automated baggage tag & drop process at IAH. It was a cluster trying to find a machine that was online to print out our luggage tags, and even in the priority section. Too many people trying to do the same thing in one area. But wait, that's not all. You still have to go through this Disney World queue to give your bag and luggage tags to the attendant. Fortunately, he was very friendly and efficient in moving the line along. The boarding process is very organized compared to others. I love that they actually use their 3 lanes (Pre-boarding, Group 1, and Group 2). What a novel idea! That's how you control the gate lice. Very well done! The flight itself was good. The domestic United First seats are comfortable even though they are somewhat dated. They still have in-flight entertainment built into the seat in front of you. I kind of like it that way. A meal wasn't offered on this flight. However, the snack and drink selections were good. They serve illy coffee which is definitely a step up. I forgot my ear buds, but thankfully they had some. It was a good flight! Would I fly United Airlines again? Yes, but only for direct flights from TPA. It was nice to finally use up all of our built up miles in exchange for 2 round-trip tickets. That's another good thing about this airline. Their reward points never expire. That's hard to find nowadays.

    Gail U.

    Decided to splurge on my accumulated United mileage with upgraded seats for Doc and I to fly from San Diego to Houston to Mexico City. Although no meals were served complimentary like Hawaiian Air both flights offered you your choice of snacks: savory pretzel mix, a waffle cookie or a chocolate sea salt cookie. Both flights were under 4 hours which was great. Lucky for us Doc had bought both of us a Trader Joes protein pack of salami, almonds and Parmesan chips. You can also purchase a boxed snack on board. Impressive array of drinks to choose from, regular items that other airlines offer plus sparkling waters and cranberry cocktail drink. One flight you pick up an alcohol wipe and earphones. It had a cool interactive map so you knew where you were at a particular moment with remaining flight time til landing. The other flight had no screen at all. That flight was delayed awhile but if you have WiFi you'll get a text about the delay and more.

    Departure from San Francisco
    Charisse T.

    Made it home safely! The flight from San Francisco to Houston was good, the boarding process was a little rocky but turned out smooth once computer systems were restored. We got a blanket, refreshing drinks and snacks. I had a middle seat which was a little cramped but I was happy to be heading home so it was not a problem. This was a totally packed flight so no room for error. The flight attendants were not as friendly as the other flights that day but it was really early in the morning.

    Annzie A.

    What can I say?? It's United. It is what it is...a hit or miss. I've had some terrible flights and some amazing flights. Being that this was my first flight in 5 years, I can't complain since I didn't know to expect...what has changed, etc. Historically, I have not been a fan of this airport as it is extremely confusing to navigate specifically when arriving. But this time I had a little more time to just walk around when arriving and when departing. They charge for e v e r y thing: -seat selection -extra leg room -checking in bags -gate checking in bags (esp if group 6 or no overhead compartment available) Did I miss anything?? Basic snacks and non-alcoholic beverages are free. Hopefully passengers won't be charged to walk the aisle or use the bathroom in the future!! I don't remember having to pay upwards of ~$20 for selecting my seat in the past...but since they bundle seat selection and 1 check-in bag, I opted for that ($40 each, total $80 one way). Since I booked a United "Basic Economy", I was only allowed a personal item and ended up in Group 6. Boo. Since it was a short flight, I didn't need the bells and whistles, just leg room and aisle seat. The flight attendants were either super friendly or just cordial. I had the bare minimum interaction with them. The United hub at both IAH is quite large with plenty of bathrooms and a Starbucks. There are also plenty of eating options and charging stations. Since I don't like airport food and always bring my own food, I have many seating options... Including the ones at the gates. The United app is just fantasic. While I tend to be a bit archaic at times...I loved being able to do almost anything flight-related through the app. This includes checking-in for the flight, adding a check-in bag, viewing the gate/carousel number, etc. They really made everything seamless with minimal interaction. There is also the option to share the trip tracking and boarding passes with others via messaging, WhatsApp, etc. This is especially useful for those picking up passengers. Would I take United again? Yes, of course as long as it's a direct domestic flight.

    La-Kia K.

    The seats are tight for leg room if you are tall. I would say the service overall was good. Both flights I had seat 29A. The flight attendants offered free headphones to watch movies/shows while during the flight. The snacks were good as well. Overall from the booking and flight I would give United Airlines 5 stars.

    No TSA recheck line for Terminal C. But app instructions were right  on. Thank you!
    Melinda L.

    Update. Arrived at LAX. LA paramedics entered flight to help an elderly out first. The connecting flight was leaving from the International Terminal called Tom Bradley. It was chaotic. The United app directions to walk to Tom Brady minus security and without the bus didn't work. They closed off the section after you went down the escalator opposite 64A per app directions. Waited for a bus. Some waited for more than 1 hour for this bus. After it dropped us off, it was still a long walk to Tom Bradley International Terminal but we didn't have to clear security despite unclear information that we did from United app and some staff. Took a leap of faith with the lady managing the bus line who said we didn't have to clear security. What choice did I have? Take the bus and try to make it for my flight. Or miss it. This bus could be a one-off thing. I got a phone call from SQ to provide the updated gate number, check where I was as well as provide or confirm my direction with the bus. Even they thought I have to clear security again with the bus. Never walked so fast. Just made it for the flight and no security! Dripping sweat! I recommend SFO over LAX for transit as it's a lot more straightforward.

    Looking down at the terminal's TSA
    Lou C.

    Not sure who to blame. I tell people don't fly to IAH Bush Airport. This is one example of why I personally don't use this airport. I have a feeling that United Airlines was trying to make things right. This review is about my experience dropping off a friend at the Bush International Airport. I really wanted to scream at this misinformation on UA's website and the airport. Construction made everything so confusing, not just drop off but also pick up. This is why I avoid IAH airport like you know what. I helped him check in before arriving at the airport. I took pictures of the instructions as a driver. The problem is that I couldn't remember the complicated directions and there was no way to look at them while I was driving to find my way around. We ended up getting lost and circling around the terminal. Don't panic, I said. But I was panicking big time. My cell phone lost data signal and my GPS suddenly shut down. I had no idea where to turn but looking at the misinformed direction signs. There are 2 drop-off points on level 2 of Terminal C. First one on the driveway was for privileged passengers. Further down was for less fortuned passengers. Gee, that reminds me of Titanic movie. I didn't know when I was driving. So, I dropped him off at the first door. I guess he found his way around. I got a message an hour later, he already passed TSA and waiting at the gate. After I dropped him off, I went to find parking and walked to the observation deck to see the incoming and outgoing traffic on 2nd level. It looked like a giant fish tank. I don't think people below could see me. It was actually boring. So, I went home.

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    Packed plane but everything was efficient in Houston. Long walk to change planes. Employees wereCustomer focused.

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    united airlines is so fucking shit. we waited 2 hours and we sat there and they tryna change crews cuz nobody wanna work

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    Page 1 of 23

    Ask the Community - United Airlines

    How to speak with flights representative fast?

    **FOR 24/7 help** call 1 (844) 449-0688** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    Hi, I just had a quick question. I'm planning to travel from Houston to New York. Will they allow me to travel if I get a negative test? Would I still have to quarantine for 14 days? I haven't been able to find an answer?

    You'll be given a Traveler Form, either before boarding in IAH or in flight, that must be completed and shown to the designated New York officials upon arrival at the gate.… Read more

    What gates do flights to Lubbock board at Houston International airport?

    United uses all gates in Terminals B, C, and E.

    Don’t See Your Question? Ask Away!

    Review Highlights - United Airlines

    The ticket counter employees at United Terminal E5 were extremely helpful to us on our trip back home to LAX.

    Mentioned in 17 reviews

    Read more highlights

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    Air New Zealand - Route Map

    Air New Zealand

    4.4(7 reviews)
    0.0 miIAH Airport Area

    *Contact $ 1-888-551-01.45© ** the main Turkish Airlines customer service toll-free number that…read moreoperates 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related support services. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

    **Need 24/7 help** call 1-(888)-551-O145 to reach Airlines customer service 24/7. They can help…read morewith booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

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    Southwest Airlines - LGA to HOU

    Southwest Airlines

    3.0(476 reviews)
    23.4 miHobby

    **Call main assistance (Toll Free) phone number is +1 866_335~06.78 available anytime (day or…read morenight). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks

    **FOR 24/7 immediate help** call 1-800-LIVE-PERSON 1-(866)-335-06/78*$$*1+(8OO 731 44O2) to reach…read moremain customer support. They can help with booking management, flight changes, and other travel-related needs As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

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    American Airlines - Busy Check-In

    American Airlines

    1.5(170 reviews)
    0.0 miIAH Airport Area

    After being BLOWN AWAY by Delta (5-star) on our trip from IAH to ROC, we had American Airlines on…read moreour return trip (2-star). My main "put off" was the old, dirty, worn, "ridden hard and put away wet" planes that we had... especially he ROC to CLT flight. I used the restroom and couldn't believe how gross it was. Parts of the trim were peeling off, just looked overly used and icky. American's planes were like night and day from the crisp, new and flashy Delta planes we had on our flights to Rochester. Then there's the technology or lack there of. Delta had fancy touch screens in each headrest allowing you to watch movies, play games, etc. American Airlines did have free entertainment that you had to access through your phone/tablet but there was an issue with trying to get it. On our last flight, the guy sitting next to me helped me get to the entertainment but after that, HE kept getting kicked off his. He kept trying the entire flight and got so frustrated, he quit trying. (I felt bad bc he helped me and I was able to watch a movie and there he was, struggling the whole time.) I got kicked off once but was able to get back on but it was still annoying. Never had issues with Delta. AA had fold out phone/tablet holders and usb charging ports on our second flight. Meh. No refreshments. Wow. I know airlines are getting stingier and stingier but holy moly! When waiting at the gate in Rochester, the gate attendant states over the loud speaker that they will not be serving any snacks/drinks on the flight and that if you wanted something, you needed to get it in the terminal to bring on the plane!! Whoa! The second flight did offer pretzels and a drink but honestly it was super off-putting to not offer anything on that first flight. I wasn't able to get e-tickets to have on my phone so we didn't have to worry about paper tickets. When I checked myself and my 4 year-old in the day prior, it offered digital tickets if you put in your email. So I put in my email for both me and my son... oh, they can't send them to the same email. So apparently, a 4 year-old needs their own email account to be able to get an e-ticket. SO STRANGE!!! Saw that there was an offer for airline credit in you give up your seat. Was tempting BUT I wasn't wanting to fly with them again anyways and we just wanted to get home. Flight attendants weren't overly friendly but they weren't terrible either. Checked bag cost us $30. All in all, American Airlines was completely different than our Delta experience. I won't seek out AA. We WILL be flying Delta again!!

    I'm 10 I was on a trip to Texas on my way back my flight was delayed a total of 6 times and I…read morewasn't offerd any food until she complained and I was they're for 11 hours here I am still waiting for my flight and go home If I could give 0 stars I would TRUST ME

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    Frontier Airlines - A320 view of Seat 5ABC and 6ABC.

    Frontier Airlines

    1.4(161 reviews)
    0.5 miIAH Airport Area

    Chicago to Houston flight, terrible, terrible wheelchair service in Chicago. We arrived at 3:30 am…read morefor a flight leaving at 5:20 am. Everything was going well. An agent helped us with our luggage because there is a weight limit of 40 pounds not 50 like other airlines. I was bringing back luggage I had intended to keep in Chicago but things changed. She helped us with tagging and getting us through the process through our phone to avoid the $25 agent fee. When it came time for my friend to get a wheelchair, we waited an hour and were told to get walking because we would miss our flight. My friend is 73 years old with spinal stenosis. We had to rush to get through security which took forever for her since she wasn't in a wheelchair and I have TSA pre check. She told me she was almost in tears because she didn't know where I was. Needless to say we barely made it to the gate on the other side of the airport where everyone had already started to board. As far as flying everything was great and we got in to Houston early. I would give 5 stars but because of the wheelchair fiasco I won't.

    Terrible from start to finish!!! Customer service is the…read moreworst!!! Extra fees for everything... Will never fly frontier again!!! It's not cheaper... I could have went on Delta and had a nice experience and paid less when all said and done.. They don't deserve any Star rating!!!

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    Emirates - Caviar service

    Emirates

    2.8(13 reviews)
    1.0 miIAH Airport Area

    There aren't too many flights that go to the middle east so this airline is very unique! The meals…read moreand amenities were very nice, (Meals, movies, little travel kits etc). The flight attendants were gorgeous and nice enough to take a picture with me! I have only traveled to Jamaica internationally as an adult and it was a very good experience to use Emirates. My only 2 complaints are the whole bag weight/fee and when I got on the plane there were two different attendants giving me conflicting information! The whole max 25kg thing (55 LBS) when you are on a military orientated flight was kind of frustrating. Just an FYI it's $50 if you go over. Also, they won't even let you bring the bag on if it is more than 32kg (70 LBS). Your carry on bag must weigh less than 7 KG (15 LBS). They won't let you on the plane if it is more! The flight was long but there are plenty of movies and I didn't buy it but there was wifi I believe. All in all, if you fly Emirates.... Especially first class it is definitely worth it. Make sure you check in early the line gets really long!

    Worst airline ever! Business class is better Dubai to London…read moreHeathrow 7h flight and service was DUMB My ****ing seat was full of crumbs and uncomfortable. Never flying with this airline again entertainment wasn't working EMIRATES SUCKS!

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    George Bush Intercontinental Airport - IAH - Inside George Bush Intercontinental Airport - IAH

    George Bush Intercontinental Airport - IAH

    3.0(2.1k reviews)
    0.5 miIAH Airport Area

    Came here in transit and a three-hour scheduled wait in concourses C and D. Having just left Logan,…read morethe main airport serving the behemoth region of Houston seemed like a Better Homes and Garden show. Clean, spacious, and comfortable. Plenty of restaurants, fast food, and souvenir outlets to suit every taste. I found service personnel to be quite courteous. I well remember when assigned to a diplomatic post in South America and there was only one airport flying to my post's destination. When Houston started flights there, it was like manna from heaven.

    What really grinds my gears is taking my sweet time to create a online profile for a individual…read moreairline as well as enter in my travel credentials; like the KTN details, passport, etc just for it not to be on the boarding pass. In the event of reaching TSA, TWIC is not acceptable either if it's not on the boarding pass. So you'll have to find your way back to the service desk or self kiosk to add the deets AGAIN ON THEIR MACHINE, then print it out. Which will get you through check point quicker than standing in standard line. This is an update that'll be worth it. Allow travelers to enter their KTN. (Especially when they have provided it and the system error). I did it, an employer did it from their buddy pass profile; it's been provided twice and still didn't print on boarding pass was ridiculous, & embarrassing.

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    United Airlines

    United Airlines - airlines - Updated May 2026

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