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Spirit Airlines

1.6 (653 reviews)

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Plane
Charisse T.

Great flight check in downstairs was great we got through with no hiccups. It was a very booked flight so seats were limited. When it was time to load the plane is where my drama started. We were not aware that a small suitcase and attachments was not part of the carryon so they charged us 99.00 for 2 and said it would have been cheaper downstairs but there was no time. We sucked it up and had no choice but pay it.

The people we have to wait on
Ana V.

Spirit check in at George Busch workers has the worst customer service. They need a seperate area for the people that flights were canceled or missed! I been standing in line for 2 hours trying to book a new flight only for them to tell me the others are their first priority and it will take 2-3 hours. It's literally only 2'ppl ahead of me. I don't think it's cool that they have 3 people working and can't get us out the way. It keeps getting worse it was never like this

Why doesn't everything look old and dingy. My food tray wouldn't even stay up. What is going ON

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3 years ago

Sprit closed the gate in front of me and 2 other passengers who were checked in. Amazing. Lowest airline score possible.

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Ask the Community - Spirit Airlines

Hi, I just had a quick question. I'm planning to travel from Houston to New York. Will they allow me to travel if I get a negative test? Would I still have to quarantine for 14 days? I haven't been able to find an answer?

Why so many fees? Why so many delays? You

I didn't have any fees or delays.

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Air New Zealand - Route Map

Air New Zealand

4.2(6 reviews)
0.0 mi•IAH Airport Area

Amazing service from Auckland to Houston IAH…read more So nice to be able to fly directly home after an amazing journey to Australia and New Zealand to celebrate my parents' 60th wedding anniversary and fulfill my dad's lifelong dream of visiting Australia. After visiting New Zealand, I learned that Kiwis are among the warmest, kindest people that I have met on my global travels. Genuinely so willing to share their love of their country and their love of others. From initial phone calls to Air New Zealand to get a wheelchair accommodation for my octogenarian dad to inflight service, it was really a trip home that I will never forget. Thanks especially to Deborah B as well as the rest of the cabin crew who kept our family well taken care of with food, drinks, extra clean bathrooms and more. So sweet, so kind and so professional. Loved the extra leg rest in my seat. So comfy for the long haul. Great to be able to charge my phone and enjoy free WiFi. Definitely would fly Air New Zealand again if given the choice!! Hint: Lord of the Rings is a movie option. Perfect when you just visited Hobbiton a few days earlier.

I needed assistance and decided to call this business at 18889099036. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

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Air New Zealand
Air New Zealand - Ma te wa

Ma te wa

Air New Zealand - Takahe were almost extinct

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Takahe were almost extinct

American Airlines - Busy Check-In

American Airlines

1.5(170 reviews)
0.0 mi•IAH Airport Area

After being BLOWN AWAY by Delta (5-star) on our trip from IAH to ROC, we had American Airlines on…read moreour return trip (2-star). My main "put off" was the old, dirty, worn, "ridden hard and put away wet" planes that we had... especially he ROC to CLT flight. I used the restroom and couldn't believe how gross it was. Parts of the trim were peeling off, just looked overly used and icky. American's planes were like night and day from the crisp, new and flashy Delta planes we had on our flights to Rochester. Then there's the technology or lack there of. Delta had fancy touch screens in each headrest allowing you to watch movies, play games, etc. American Airlines did have free entertainment that you had to access through your phone/tablet but there was an issue with trying to get it. On our last flight, the guy sitting next to me helped me get to the entertainment but after that, HE kept getting kicked off his. He kept trying the entire flight and got so frustrated, he quit trying. (I felt bad bc he helped me and I was able to watch a movie and there he was, struggling the whole time.) I got kicked off once but was able to get back on but it was still annoying. Never had issues with Delta. AA had fold out phone/tablet holders and usb charging ports on our second flight. Meh. No refreshments. Wow. I know airlines are getting stingier and stingier but holy moly! When waiting at the gate in Rochester, the gate attendant states over the loud speaker that they will not be serving any snacks/drinks on the flight and that if you wanted something, you needed to get it in the terminal to bring on the plane!! Whoa! The second flight did offer pretzels and a drink but honestly it was super off-putting to not offer anything on that first flight. I wasn't able to get e-tickets to have on my phone so we didn't have to worry about paper tickets. When I checked myself and my 4 year-old in the day prior, it offered digital tickets if you put in your email. So I put in my email for both me and my son... oh, they can't send them to the same email. So apparently, a 4 year-old needs their own email account to be able to get an e-ticket. SO STRANGE!!! Saw that there was an offer for airline credit in you give up your seat. Was tempting BUT I wasn't wanting to fly with them again anyways and we just wanted to get home. Flight attendants weren't overly friendly but they weren't terrible either. Checked bag cost us $30. All in all, American Airlines was completely different than our Delta experience. I won't seek out AA. We WILL be flying Delta again!!

I'm 10 I was on a trip to Texas on my way back my flight was delayed a total of 6 times and I…read morewasn't offerd any food until she complained and I was they're for 11 hours here I am still waiting for my flight and go home If I could give 0 stars I would TRUST ME

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American Airlines - All these sleeping ppl are making me feel sleepy. }:{

All these sleeping ppl are making me feel sleepy. }:{

American Airlines
American Airlines

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Frontier Airlines - A320 view of Seat 5ABC and 6ABC.

Frontier Airlines

1.4(161 reviews)
0.5 mi•IAH Airport Area

Chicago to Houston flight, terrible, terrible wheelchair service in Chicago. We arrived at 3:30 am…read morefor a flight leaving at 5:20 am. Everything was going well. An agent helped us with our luggage because there is a weight limit of 40 pounds not 50 like other airlines. I was bringing back luggage I had intended to keep in Chicago but things changed. She helped us with tagging and getting us through the process through our phone to avoid the $25 agent fee. When it came time for my friend to get a wheelchair, we waited an hour and were told to get walking because we would miss our flight. My friend is 73 years old with spinal stenosis. We had to rush to get through security which took forever for her since she wasn't in a wheelchair and I have TSA pre check. She told me she was almost in tears because she didn't know where I was. Needless to say we barely made it to the gate on the other side of the airport where everyone had already started to board. As far as flying everything was great and we got in to Houston early. I would give 5 stars but because of the wheelchair fiasco I won't.

Terrible from start to finish!!! Customer service is the…read moreworst!!! Extra fees for everything... Will never fly frontier again!!! It's not cheaper... I could have went on Delta and had a nice experience and paid less when all said and done.. They don't deserve any Star rating!!!

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Frontier Airlines
Frontier Airlines - Frontier Airlines at Bush Airport in Houston Texas!!!!!

Frontier Airlines at Bush Airport in Houston Texas!!!!!

Frontier Airlines - View of iPad ( I meant back of seat). Ingenious way to save room.

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View of iPad ( I meant back of seat). Ingenious way to save room.

Delta Air Lines - Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

Delta Air Lines

2.6(56 reviews)
0.0 mi•IAH Airport Area

I want to recognize Mr. Jody at the Delta Airlines check-in counter at George Bush Intercontinental…read moreAirport for his exceptional service. My parents do not speak English well, and traveling internationally can be stressful for them. Mr. Jody went above and beyond to make sure they felt comfortable and supported. He patiently helped them with their luggage, clearly explained how the wheelchair service works, and even took the time to walk them through the transit process in Korea. What stood out most was his professionalism and kindness. He remained calm, friendly, and respectful throughout the entire interaction. He did not rush the process and made sure my parents understood everything before moving on. That level of care and attention made a big difference for our family. I truly appreciate his dedication and highly recommend Delta for anyone traveling through IAH.

Worst flying experience I've had so far. Flight got delayed 2 hours (which is not a big deal) but…read morethe staff would not update the status of the flight over the intercom and were frustrated with customers when they would repeatedly ask for updates. I'll be flying Southwest from now on.

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Delta Air Lines - View from Seat 31B on Delta flight DL 1223 Atlanta (ATL) to Houston (IAH). Watching golf.

View from Seat 31B on Delta flight DL 1223 Atlanta (ATL) to Houston (IAH). Watching golf.

Delta Air Lines - Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

Delta Air Lines - Inside George Bush Intercontinental Airport IAH Terminal A at Gate A15. Delta Air Lines. IAH to ATL Atlanta.

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Inside George Bush Intercontinental Airport IAH Terminal A at Gate A15. Delta Air Lines. IAH to ATL Atlanta.

Emirates - Caviar service

Emirates

2.8(13 reviews)
0.9 mi•IAH Airport Area

There aren't too many flights that go to the middle east so this airline is very unique! The meals…read moreand amenities were very nice, (Meals, movies, little travel kits etc). The flight attendants were gorgeous and nice enough to take a picture with me! I have only traveled to Jamaica internationally as an adult and it was a very good experience to use Emirates. My only 2 complaints are the whole bag weight/fee and when I got on the plane there were two different attendants giving me conflicting information! The whole max 25kg thing (55 LBS) when you are on a military orientated flight was kind of frustrating. Just an FYI it's $50 if you go over. Also, they won't even let you bring the bag on if it is more than 32kg (70 LBS). Your carry on bag must weigh less than 7 KG (15 LBS). They won't let you on the plane if it is more! The flight was long but there are plenty of movies and I didn't buy it but there was wifi I believe. All in all, if you fly Emirates.... Especially first class it is definitely worth it. Make sure you check in early the line gets really long!

Worst airline ever! Business class is better Dubai to London…read moreHeathrow 7h flight and service was DUMB My ****ing seat was full of crumbs and uncomfortable. Never flying with this airline again entertainment wasn't working EMIRATES SUCKS!

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Emirates - First Class Lounge on the plane

First Class Lounge on the plane

Emirates - First is so civilized

First is so civilized

Emirates - Pier 7 view from the Crown Plaza Dubai Marina

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Pier 7 view from the Crown Plaza Dubai Marina

Spirit Airlines - airlines - Updated May 2026

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