Amazing service from Auckland to Houston IAH…read more So nice to be able to fly directly home after an amazing journey to Australia and New Zealand to celebrate my parents' 60th wedding anniversary and fulfill my dad's lifelong dream of visiting Australia. After visiting New Zealand, I learned that Kiwis are among the warmest, kindest people that I have met on my global travels. Genuinely so willing to share their love of their country and their love of others. From initial phone calls to Air New Zealand to get a wheelchair accommodation for my octogenarian dad to inflight service, it was really a trip home that I will never forget. Thanks especially to Deborah B as well as the rest of the cabin crew who kept our family well taken care of with food, drinks, extra clean bathrooms and more. So sweet, so kind and so professional. Loved the extra leg rest in my seat. So comfy for the long haul. Great to be able to charge my phone and enjoy free WiFi. Definitely would fly Air New Zealand again if given the choice!! Hint: Lord of the Rings is a movie option. Perfect when you just visited Hobbiton a few days earlier.

Uneventful and pleasant flight from Boston and layover in Houston on the way to Cancun. The gates…read morewere a fairly long walk but still we made it with plenty of time and despite a gate change, the gate agents were super in informing the passengers with plenty of time. I know that some folks will be dismayed at having to check their carryons, but they were adamant that folks in later groups gate checked their luggage. That alleviated the overhead situation greatly in a full plane. Their emergency exit seats have more legroom than most of the other Economy Plus seating - highly recommend. On the way to Boston, we had ordered their breakfast sandwiches and they came to us a third into the flight, hot, tasty and just on time. We got to Cancun on time, superb flight.

You can't take us off the plane without notice just because "you thought" we were not going to make…read moreit. You can't say you can't get us back on. Michele C. At the gate was the "super smart" person that not only did that but when we asked to have our PAID seats back she made a huge deal how she couldn't. After a little bit of not backing down she puts us in the exit seat and away from each other, seriously the best you could have done? What about move the people that you just gave our tickets to the exit seats?? Horrible experience with both flights and it was our 1st time flying United. Both planes had mechanical issues and had to be delayed a few hours. We supposed to have been in our final destination at 2:30pm local time and ended up arriving at 9:30pm! We had a 3:30 hour drive to our hotel!!!! A full wasted day in our vacation. What does United given in return? $15 dollars nice try...

Everything was fantastic! SWA's Captain gave me some great…read morerecommendations for restaurants in Peoria since he lives there too. Angel, flight attendant extraordinaire, had the best personality. She was thoroughly engaging and so funny too! I love when SWA flight attendants show they thoroughly enjoy their job and wanting to make our flights enjoyable! Kudos to the entire crew!!! Thank you all so much!

SWA so far is the only airline we use for domestic flights. I am a rapid rewards member and have…read morethe rapid rewards visa. Fares are usually quite reasonable and the ability to change your flight based on price to get an adjustment is seamless. Although there has been alot of negative associated with SWA lately because of the elimination of 2 free checked bags and now utilizing assigned seating and the elimination of the a, b, and c boarding groups. As a swa visa cardholder depending on your status, you still retain at the very least 1 free checked bag. I found the new boarding groups less chaotic and crowded which was a relief for me. Annoying is the word I would use to describe people who all at once are trying to put their unchecked bags in the overhead bins. Not so much this flight out of Hou Hobby! Although this flight was sold out everything was very smooth with the boarding procedure. I also found the assigned seating straight forward and not a bunch people trying to find an open seat all at once. The in-flight coffee is wonderful and as I said for before the best in the sky! Thank you Southwest for this! I did the see that they also added cherry coke zero as an option as well as hornitos margaritas. So the most unique and wonderful thing I found was that there is a phone holder now in front of you now to watch your videos at your seat on the newer Max 8 planes! We loved this! Overall I luv SWA and will continue to fly with them! My only gripe was the large group surrounding our seats talking loud and using profanity at 445 in the morning as well as passing food around as if I was going to help them pass their food around?

The 5 star is NOT for the airline but it is for a supervisor in IAH that want above and beyond to…read moreget me on standby after my flight was canceled. Thanks to Taylor C. I was able to see my 5 yr old son this am and keep my word. He had been crying because i have been away for work for months and i promised id see him this am.

Spirit airlines do not have there stuff together wait 30 minutes on the plane for them to…read morestraighten out seat assignments that the airline messed up. The seat are very uncomfortable and tight together. Had the persons next to elbows in my ribs for 3 hours. Actually started to get claustrophobic sitting for such an extended time. Then waited for people to off board. Horrible experience

Always efficient when I travel with them. It has been a little more crowded lately so I suggest…read moreearly arrival or a carry on only. Most kiosk work and they have a few workers around to assist if needed. Thankful for business class.

I'm a pretty loyal and frequent American Airlines flyer, and I have never experienced the severe…read morelack of customer service that I have during this trip from hell. Every single gate agent at the terminals was nasty and unhelpful. Particularly a woman named Shakira, whose hips probably lie like her mouth does. When my flight was rebooked, I asked if she could assign me a new seat she told me straight up to my face that she can't see the Dallas flight she only handles Houston ones. Strangely enough the only helpful woman there WAS able to look it up and even assigned me the seat in the same class I was in on my canceled flight. Shakira's little friend, who knows her name they all had their name tags covered, (I asked Shakira for her name) also treated me with disdain and like she had no time for me, in fact in the middle of our conversation (about my Dallas flight before the other lady stepped in to help) she started other tasks and once she finished those, WALKED AWAY. Walked AWAY. While I've been standing at the counter right in front of her face for at least 20 minutes. When I said to the other woman standing there that had already gone through 4 people behind me that she was helping me and just left... she said oh she must have forgot. She must have forgot? So she helped me and said woman returns she says to her... you forgot about her and she's like "yea she was talking about a voucher yadda yadda yadda" so you didn't like me inquiring about what every single other person is inquiring about when you cancel flights so you choose to ignore me and WALK AWAY?? Fast forward to this morning after having been up for 28 hours now, arrive to the airport to ANOTHER DELAYED FLIGHT. Supposed to leave at 825 now scheduled 905 meaning I will miss a chance for a flight I was first on the standby list for. I now will have a 10 hour layover in Phoenix because it's the best they could get me after the flight delays/cancelations. I said good morning to the gate agent do you know why this flight is delayed? Crew rest. Ok cool can you see if there are any flights out of Phoenix to Reno since I will miss the 10 am one? NO. She will not. Oh ok cool. Thanks for nothing American Airlines workers at IAH.

HOU is a very small station for Delta with service only to their main Atlanta hub. (From IAH, they…read morealso serve SLC, MSP and DTW.) Since I was going to be connecting anyway, this worked fine for me. A small ticketing counter which has separate queues for economy passengers and Sky Priority passengers (First class and premium elites). They have ticketing kiosks if you just need to print a boarding pass. At the gate, the seating area was comfortable and there was enough room for the number of passengers here waiting. Decent snack food options nearby or more options over near the Southwest gates. Boarding was organized and well done with separate queues for economy and Sky Priority here too. Delta's policies on same day change are clearly published. Sorry, Chris P. That's the rules.

I had a flight with this airline to New York, I had a great experience... I booked last…read moreminute...While every other airline charge you extra for carry on baggage this Airline not...and they give you free drinks and snack while the other one not and their price was the same!

Great service on a late night flight from Houston/IAH to Taipei en route to Singapore on the Hello…read moreKitty jumbo jet. Although our flight left late from Houston and then sat on the runway waiting for a gate after landing in Taipei, the crew was so good about communications. I have never been on a flight where they have already rebooked you on another connecting flight, assigned seats and have a table set up to exchange the tickets for the flight that you missed with your new tickets printed as you exit the gate. So efficient. The flight itself was good as well. Seats were comfy. Bathrooms were clean. Flight attendants were so sweet. So nice chatting with them as they shared tips about what to do in Asia. I would definitely consider flying with EVA Air again if given the chance...especially if it is on the Hello Kitty plane. So cute!

The in person check process I was simple. However, the app needs some serious attention it kept…read morecrashing. I had to call customer service to bid for an upgrade. Onboard service was professional and the food was beautiful and tasty.

Chicago to Houston flight, terrible, terrible wheelchair service in Chicago. We arrived at 3:30 am…read morefor a flight leaving at 5:20 am. Everything was going well. An agent helped us with our luggage because there is a weight limit of 40 pounds not 50 like other airlines. I was bringing back luggage I had intended to keep in Chicago but things changed. She helped us with tagging and getting us through the process through our phone to avoid the $25 agent fee. When it came time for my friend to get a wheelchair, we waited an hour and were told to get walking because we would miss our flight. My friend is 73 years old with spinal stenosis. We had to rush to get through security which took forever for her since she wasn't in a wheelchair and I have TSA pre check. She told me she was almost in tears because she didn't know where I was. Needless to say we barely made it to the gate on the other side of the airport where everyone had already started to board. As far as flying everything was great and we got in to Houston early. I would give 5 stars but because of the wheelchair fiasco I won't.

Frontier sucks. Worst airline ever. The low price is a scam to steal your money. They cancelled my…read moreflight twice and I had to take another carrier last minute which ended up costing $500 extra. I also had to get a hotel out of pocket as their staff told me to sleep on the floor at the airport with three young kids. The conditions inside the aircraft are unsanitary. This is worse than a 3rd world operation. All their screens are wrong and they notified of cancellation an hour before flight time. This airline should be disbarred from operations. Spirit was better than this. DO NOT USE THEM! Save your money and mental stress.

I want to recognize Mr. Jody at the Delta Airlines check-in counter at George Bush Intercontinental…read moreAirport for his exceptional service. My parents do not speak English well, and traveling internationally can be stressful for them. Mr. Jody went above and beyond to make sure they felt comfortable and supported. He patiently helped them with their luggage, clearly explained how the wheelchair service works, and even took the time to walk them through the transit process in Korea. What stood out most was his professionalism and kindness. He remained calm, friendly, and respectful throughout the entire interaction. He did not rush the process and made sure my parents understood everything before moving on. That level of care and attention made a big difference for our family. I truly appreciate his dedication and highly recommend Delta for anyone traveling through IAH.

We loaded the plane at 630 am only to sit there on the runway for a while with the plane going on…read moreand off until finally they decided it was not a quick fix so we had to leave the plane and now at 1125 we are finally on another plane heading to LAX for a week of fun in the sun. Here I am back in my same door seat patiently waiting to depart from George Bush airport.Thanks to the pilot and Delta crew staff for getting us to our destination safely. It was a great flight, seats were comfortable and good movie selections to choose from.

construction has been going on for several years, some terminals are only accessible by train tram…read morewhich adds a lot of time to your check in. water fountains after TSA are hot, can't you at least provide cold water or are you so greedy you want to make us buy $5 water. Houston should be better than this!

I had the misfortune to be stranded at this airport recently after two missed connecting flights…read more Not a great experience and my new travel card for business had not arrived yet so I didn't have many other options. Spending the entire evening and observing what goes on after hours was quite eye-opening for me. I observe firsthand many workers who are on cleaning crews. Many thanks for their hard work because the place was spotless and this airport is huge. There were a few, however, who should probably be evaluated a little bit closer. I was down at C Concourse at gate 22. Spent a couple of hours there and observed at least two or three individuals who were vacuuming floors. You may think I'm exaggerating, but it took one of them almost 20 minutes to uncoil an extension cord. During that time he dropped the cord to the floor several times and spent at least 5 to 8 minutes solid texting someone Over the next hour, this scene repeated itself several times. He would work for 3 to 5 minutes and then take a 5 to 8 minute break. Several coworkers nearby were doing the same thing so things seem to move at a very slow pace mind you, the place did get cleaned ultimately but it makes you wonder how much more could've been done if there had been a higher ratio of work to breaks. The shops and amenities at this airport were amazing and I loved a couple of the restaurants that I tried. Hope to be here in better weather for my next visit.