BUYER BEWARE: Bad service and will charge your credit card without permission. Personally cost me an extra $700. I reserved Abiding Limo for my very expensive and elaborate birthday party that I had been planning for 3 months. I reserved their limo party bus to pick up myself and friends from 5 local, in-the-loop, locations and take us to a resort down south on Saturday and return everyone Sunday. The total route took less than 90 minutes. I reserved a full 3 hours just in case. The total cost was near $1,000. The limo was late arriving to pick me up and the driver had a list of stops that was incorrect. I gave him the new list of stops with printed directions. The limo bus had tears in the seats that were carelessly repaired with black duck tape and the stereo wasn't working correctly. The driver spent 15 minutes trying to fix the stereo. We then proceeded to pick up the other passengers. The driver took surface streets instead of the more convenient and faster highways--wasting time. He then went to the wrong location before being told by me again to use the list and directions I provided him. Every time we stopped somewhere he would immediately get out of the limo and walk down the street. So every time we stopped we had to go chase him down and tell him to get back into the limo and drive to the next location--again, wasting time. After picking up the rest of the guests, several guests had to use the restroom, including myself. We expressed this to the driver. He then began pulling into a gas station. One of my guests told the driver that there was no restroom there but he pulled in anyway. The driver then got out of the limo and walked down the street again!! When we finally got him back into the limo he took a busy surface street instead of getting on the freeway--wasting time. 45 minutes later, over an hour after being told guests had to use the restroom, he finally pulls into a hotel so we can use the restroom. When he pulls in he does several turns around the parking lot for no reason, while guests are shouting at him to stop so they can use the restroom. After we were finally able to use the restroom, we get back on the road. The driver still over an hour left to get us to our destination, So what does he do?? He goes the wrong Freaking Direction!!!! Instead of heading South on 288 like he was suppose to he heads South-West on 59 toward Sugar Land. Myself and several of the other guests shout at him and tell him he's going the wrong direction. We plead and show him GPS on our phones. He refuses to stop and turn around for several miles. Finally, we're heading the right direction. I get a call saying that the other party reservations I've ordered can't be delivered because we're not there yet. That cost me $300. Along the route the stereo stops working altogether. And what does the driver do?? He stops in the middle of the Beltway and walks back to look at it. Clearly this imbecile can't fix it. His idea of fixing it was wiggling the wires. We're without music for the rest of the trip. About 30 minutes from our destination the Air Conditioning quits. It's over 90 degrees outside. The driver doesn't bother stopping to try to fix this however and the limo very quickly becomes an oven with 12 sweaty and uncomfortable party guests inside. We finally get to our destination over two hours late!! The driver apologizes to me and the other guests and says we will not be charged for the overage on time because it was his fault. Several guest overheard him saying this. The driver then refuses to leave until he's tipped. My guests tipped him $100 cash despite his inability to go the correct direction, follow directions and take an efficient route. The next day I got a call from "Sam" the owner of the limo company saying that I owe several hundred dollars in over time fees. I insist that it wasn't my fault, I booked double the time we should have needed, the driver took the wrong route, the driver stopped a wrong destinations, the driver walked away from the limo repeatedly, the driver took surface streets, the driver didn't follow directions, and most importantly, the driver took full responsibility for his mistakes and insisted I would not be charged for his mistakes. Sam tells me that the driver told him he made no mistakes, the stereo and AC on the limo worked perfectly and the guests only gave him a $20 tip which was "a bad tip". Sam goes on to tell him that he's going to charge my credit card on file for the overages and isn't sending a limo to pick up my guests-Illegal, unethical. After being unable to procure a limo last minute all my guests had to pay for taxis or find other means of getting home--ruining their experience at the party I had planned for 3 months! In addition to the inconvenience, I was charged a $400 late checkout fee from the resort because we were there so long trying to get everyone a ride home. Abiding limo charged me $880 for a one way trip to hell. read more

I'm torn on the stars--the driver gets FIVE STARS! He was absolutely amazing. He was in full dressy uniform and looked quite sharp. He had all the things we needed, including a corkscrew, because we forgot one! We had some complications from the office, not his fault, and yet, he accommodated us beautifully. His name was Larry, and would highly recommend that if you use their service, you ask for him. We were completely satisfied with our driver. He even had some great suggestions for places for Christmas lights in some nice parts of Houston. Unfortunately, the reason for not getting five or even four stars has nothing to do with our driver. It has to do with the reservation set up. The way it feels to me is that they were willing to say whatever it took to get our deposit and it didn't matter if what I wanted was what they offered. I requested a limo that would accommodate 10 people. I requested one on the website that said it would accommodate 10 people. They wrote back that the one I had requested would not be available, but assured me the one they were sending would seat 10. Well, it might have seated ten children. It would not seat 10 full-sized adults, and yes, three of the guests were people of size, but even so, it was a super-tight fit and there were only 9 of us. We were an hour away from the limo service (in the suburbs) and so a quick exchange for a bigger vehicle wasn't possible. We called the office and they said they didn't say it seated 10 people, but rather, it seated EIGHT to TEN people. If that had been told to me, I would NOT have rented that particular limo, because we had more than 8 people. But on the website, it clearly indicated there were different limos--some that seated 6, 8 and some that seated 10. I picked the one for 10! The office only offered to allow us to pick the hummer limo, but there would be an additional $180 charge (amount amended--That night cost us over $600). I've been informed it was a discounted charge, for a hummer that 1) was not previously rented on a 2) weeknight that was 3) after 6, so unlikely to be rented-I think it could have been a better offer. We had to drive over an hour in the cramped limo, with one of us sitting on the floor, to get to the yard to switch. The driver told us he would not charge for over time on the trip If we went over. The office has said this is true, we won't be charged, and I trust that they are honest about that. I'm not worried about my bill. While I feel they were not clear enough on their reservation process and were more interested in making a sale than being completely transparent, I don't feel they are dishonest. So we get to the yard, and move over to the hummer limo--and on the floor are napkins and dust and dirt. The lights in the roof flickered all night (one that buzzed off and on because it was going out). Even though we had called the office and let them know we were going to come get the hummer limo, and it took us more than an hour to get there, the limo was not prepared. We moved the bag of ice and water bottles over to the new limo ourselves, and then had to get out and go back for the champagne glasses because there weren't any set up in the hummer. THEN, the driver had to put gas in the hummer, because there wasn't any--so we had to sit, without lights or air conditioning, while he filled up the tank. I personally think this alone deserve some form of compensatory discount--but that wasn't offered to us, even though the company responded to my original Yelp review via email. Since my Yelp reviews often include accessibility issues: the hummer is not accessible. With a limo, it's easy enough for someone who usually is in a wheelchair to slide into it like any vehicle, but with the hummer, you have to step up on the step rail and then the side rail and then into the hummer. That's difficult for someone who cannot use their legs. Fortunately, I can still walk, but it's not easy to pull up into a vehicle like that--and it wasn't something I had considered prior to arriving. The regular limos should be fine with a folding wheelchair though, and the wheelchair can fit in the trunk--but let them know in advance. Also, even though they have a Christmas Lights Tour advertised on their website, they have no tour. The driver apparently will take you driving around places YOU want to go to look at lights. We were under the impression they knew or had contracted places to drive around and look at lights, but they don't offer that at all. Fortunately, the driver had a few suggestions of places to go and we saw some nice lights. In the end, we had a good time; the rest makes for a good story, I guess. Let me end with: If we need a limo again, we absolutely would go with their services, but would also make certain we and they are more clear during the reservation process, so there are no minor misunderstandings. When paying this much for services, I do expect excellence, not just acceptable (or even just good). read more

We reserved a limousine transfer to the Port of Galveston for a family cruise and an SUV for the ride back to Houston. The limousine was on time, very friendly and helpful driver (even with all of our luggage!), the car was stocked with ice and bottled water, and the ride was nice. Much better than those cruise ship shuttle bus transfers and actually ended up being a better deal for our family of six! The ONLY issue we had was the glassware in the limo. Some of the glasses appeared dirty. Overall we'd do this again in a heartbeat and highly recommend Abiding Limousine! For the ride back, I called the office when we got off the ship and they gave me the number for our driver. I called him and let him know where we were. He was on time, friendly, helped with all of the luggage, and drove us safely to IAH airport from Galveston. The SUV was super clean and comfortable. We enjoyed it! Again, highly recommend Abiding Limousine! We got a great deal for the service they provided and were so happy with our selection! read more

Perfect. No one else came close to the price they quoted and that was the price I was charged. Our driver, Noah, was on time and a true professional. His car was spotless inside and out. The complete package. The next time I need a limo, Abiding Limousines will be my first call. read more

Excellent service! Great prices!! I didn't get our drivers name but he was amazing! We didn't have any trouble getting to our destination! We arrived at our prom on time and in style! I will be doing further business with abiding limousine's! read more

Great service! The customer service over the phone was very good, the limo was on time, and the driver was very nice! The price was discussed upfront and they charged what I expected! No a dollar more! I believe they offer the best limo deals in Houston!!! read more

Great experience. Great staff. They arrive early, able to accommodate to our early pick up time. Very courteous and professional. I highly recommend this company. read more

This is a review for October 2017... I got a limo for a bachelorette party and it was OK. There were 6 of us and we fit in the limo fine. Our driver was ok, but he didn't know how to work the radio... and we couldn't figure out how to hook up our phones to the sound system in the limo. Needless to say we jammed the radio (commercials and all) on our way to the destination. It didn't feel special like it should have. I don't think I would go with them again. read more

I was one of 13 people that rode on the bus on Saturday, March 22nd with Jenny Toole. The driver called at or about 11am to indicate he had arrived to the first pick up. I overheard Jenny state that the first pick up was her home and the driver was not at our location. Approximately 20 minutes later, the driver and bus arrived at our location at Jenny's home. There were 4 of us that were picked up at this location. It took less than 10 minutes to load all of our bags and party items. Upon getting on the bus, it was clear that the stereo and USB connector did not work correctly and the bus driver spent nearly 15 minutes trying to make the stereo work for us to enjoy our music. We left with the stereo barely working. I personally observed Jenny insisting to the driver that she had the most current list of addresses and locations mapped out for the rest of the pick ups. The driver took surface streets over the more convenient highway to reach our second pick up. There were 4 guests that were pick up. This stop took less than 10 minutes. The third stop, we went to an address that was not on the current list. The driver insisted it was on his list as he refused to take the list that Jenny provided at the first pick up. We went to a convenience store to pick up a few last minute items while waiting for another guest to meet us at the third stop as listed on the driver's list. This took up nearly a half hour of time. Again, I personally observed Jenny insisting the driver take her list and the coordinating maps for the rest of the pick ups. The fourth and fifth stops picked up two people each with no incident from the driver. Both stops took 10 minutes respectively to load. Upon the last pick up, the stereo stopped working. We complained and the driver attempted to make it work again. It stopped working which make the rest of the trip diminished in enjoyment. After driving 30 minutes, we as a group, noticed the driver was taking the wrong route to get us to our destination. Collectively, we were telling the driver that he was going the wrong way. We had two guests aiding him with GPS on cell phones to direct him to the correct and most efficient route to our destination. At this time, Jenny was called and notified by another vendor that since she was not at the drop location, the bouncy house and cotton candy machine could not be delivered. We arrived to our destination nearly 2 hours late because the driver took the wrong route and did not course correct. I personally heard the driver state that Jenny would not be charged for his mistakes. We provided the driver a fair tip even though he disappointed us. Sunday, our day of departure from our destination, Jenny called the service an hour after our original pick up to find out that the bus would NOT be coming to pick us up. The majority of us did not have any means of transportation other than the bus. Jenny was charged late check out from the resort because the bus refused to come pick us up. After nearly four hours, the rest of our group was able to secure personal transportation from the resort. I would never utilize this bus service due to the poor level of service. Lisa Potter read more

Well, what can I say except, "this is the best limo company I ever dealt with"! Driver was on time, and courtesy. He absolutely catered to my husband and I. Will definitely use again! Way to go abiding limo! read more

Great and reasonable prices. I've their services twice and both times drivers were on time and very professional. Will definitely continue using in the future. read more

I got lots of quotes from different limo companies and abiding was by far the best deal!! So before I made a deposit (which is non refundable) I wanted to go check it out myself to make sure it was legit and the cars looked nice, and they do!! They have several cars and different layouts inside of the Lincoln stretch limos so they let me pick the one I liked the best, and that's the one that showed up in my apt on the day scheduled at least 20 min before the scheduled time! The ladies in the office were always so nice to me, they even accommodated a special request I made! The driver was a very nice gentleman, he also accommodated my requests, he new exactly where to go, everything was really smooth, so I'd definitely recommend and hire them again! read more

Our party bus arrived 15 minutes late to our wedding which was aggravating as we had to delay the grand exit on account of our driver. The ride was very bumpy and our driver had a habit of slamming on his brakes and taking turns too fast. He also proceeded to make cat calls out of the window at women while he was driving us around downtown and a member of our party even saw him texting. When we requested for him to pick us up from the club he texted me stating that he was getting gas and would be there in 5 minutes which turned into 30 minutes, his reasoning was "traffic" at 2:15 am. Upon taking us back to the hotel, he missed the destination and was frustrated which was obvious through the way he was driving. We are NOT happy with the service we received from abiding limos or our driver. read more

I rented a party bus for my sister-in-law's bachelorette party last month, and had a GREAT experience with Abiding Limousines. She decided at the last minute that she wanted a party bus for the night, but I was able to reserve a 16 passenger bus only a few days out and at a very reasonable price. The party bus arrived right on time (actually a little early, but the driver called to let me know he would wait for us to be ready to go). Our driver was super friendly and accommodating to a group of 12 girls who had all had a few (or more than a few) cocktails! The bus was clean and really nice. I would definitely recommend this company and plan to use them again in the future. read more

Amazing customer service on the phone. The manager, Maysa is great!! Easy to book, and when I screwed up on the dates, they were able to change them and move my deposit, no questions asked. I'll definitely be using them again. read more

I reserved a limo to take me and my wife from our wedding to an airport hotel. The driver was on time and courteous, got our bags from the vehicle, and took us to the hotel in a timely manner. The only problem I have is that the car in the picture on their website is white but the one to pick us up was black. I wanted the white one because it was a daytime wedding, and that seemed more appropriate. The vehicle was nice and clean, though. read more

Not the worst, it wasn't what you expect. I rented a party bus for 16-18 people barely fit 16 all skinny people not the issue though, Just so you know you're size to pick. Our driver never got ice throughout the night so hot drinks. The radio didn't work well it was scratchy and rough we asked about hooking up to the system and weren't told you need a specific cord past the usb cord I brought ugh but that wouldn't of helped the speakers either way. When I contacted the owner I was told there was a sub port to connect and that we should of asked for her, we did tell the driver and no one saw a port :/ very confusing. But all and all it was more discounting cause we had not a good radio system no ice and most of my girls complained about being hot. Price is really competitive. read more

Very poor limo service! I rented a limo from Abiding the past weekend for my wedding. The day before I received a phone call, confirming my reservation. They had the wrong times and type of limo. After we corrected the times, they had already reserved my limo to someone else and only had a white Chrysler 300 left but would have an additional charge... After a little frustration and realization that they were in the wrong agreed not to charge an additional fee. The night of my wedding I had a black town car limo arrived and said he was from abiding and he was there to pick me up. I asked where the Chrysler was and was told that he had no idea what I was talking about.. Disappointed, we got in and headed to our destination. Half way through the drive, we were contacted by abiding and were told we were in the wrong limo, and that it was waiting for us at our venue. After telling the driver to turn around he became very upset. Upon arrival to our venue, the 300 was waiting for us, saying they had been contacted out to pick us up. After the drivers discussed the problem, the original driver "still upset" started being rude to me, so I grabbed my wife and got in the 300. Needless to say, I got stuck with both limo bills and a terrible experience on my wedding day. I highly recommend using a different limo service! read more

I rented the party bus January 10th for my 30th birthday that suits 24 people and it was awesome!!! It was very spacious and very clean especially since there was only like 10 of us. Our driver was very nice, cool and knew his way around town. It was nasty outside but we still had a blast. He had an ice chest waiting on us even though we brought a big cooler of our own drinks. He was just a few minutes late but he called and advised me of that (literally like 3 minutes). What they quoted me is what was charged. No more no less. Also, the sound system was great. :)))) Overall it was a blast and your company did not disappoint. And hats off to the driver for putting up with us. We had lots of liquor, glow sticks and drunk people. - BBB - read more

Needed a limo last minute and Abiding Limo was very affordable, clean, and honest. My driver name was Idele and he was a GREAT driver and drove very safe. I will book with them the next time I need a limo and recommend them to others. Thank you for a great experience and arriving on time! The limo was clean, smelled good, and had water on fresh ice. We was able to bring our own beverages and fruit into the limo and also put it on the ice to keep chill. I was VERY PLEASED! Thank you ! read more

Fantastic service! Loved dealing with this company from my first email inquiry until the driver bought us home from a night to remember. Top rate communication, no hidden surprises, and Jack, our driver, was exceptional in every way and made our night out even more fun. Would not hesitate to recommend and will definitely use Abiding Limo again! read more

This was my first limo rental and I wasn't sure what to expect. I was VERY satisfied with the service. Our driver was Ray and did an exceptional job. He was very attentive to our needs, polite and courteous. There were no hidden fees and the car was in perfect condition. I highly recommend this company and ask for Ray as your driver! read more

My experience with Abiding has been remarkable! From the start Munay has been so courteous and a pleasure to work with. I did a lot of research looking into nearly all limo companies and Abiding by far has the best rates and customer service available in the Houston area. I rented the white Lincoln Town Car stretch limo and the white Escalade stretch for my sister's wedding. Both drivers were professional and on time. The vehicles arrived clean and stocked with water and ice. I cannot speak more highly about the staff of the Abiding Limo and I will for sure be using them again soon. Thank you Mouay, Sam, and the entire Abiding Staff! 5 stars! read more

The driver was very polite and he called me when he arrived. The limo was on time and it was clean and comfortable.

We have used Abiding for several occasions. The driver was professional and courteous. The vehicles were clean and stocked. The best part is the customer service. I recently scheduled a party bus for my 17 year old and her friends. They were going to a concert in the Woodlands. I used Abiding because I felt comfortable sending the group of young adults with them. I went back and forth about the size of the bus, the dates, pick up times, etc. And not only did the customer service rep recognize my voice each time I called without even looking up the order, she happily made each one of my changes. I felt like I was dealing with someone I know. This will be the only transportation company I ever use. GREAT job! read more

I hired Abiding Limos this past Friday for a Girl's Night Out. We had a change in the number of passengers at the last minute, and it was no problem. We had a last minute change in pickup address, and it was no problem. Their communication prior to the trip was excellent and set us at ease. The driver arrived 15 min prior to his scheduled pickup time and waited very patiently! He was extremely courteous. The limo was beautiful and like new inside. Bottled waters, champagne glasses, and cocktail glasses were provided as was ice. We had a WONDERFUL night, and Abiding assured that everything went off without a hitch. Limo driver provided his phone number and we simply texted several minutes before leaving a venue, and there he was! I am extremely pleased with this service and will use them from now on, for all of my limo needs! read more