I'm so disheartened because I was hoping I'd be leaving a good review.. I called last Thursday to…read moreschedule an appointment for Saturday & everything was fine. I called Saturday morning to confirm my appointment but Amy at the front desk let me know I was not on the schedule even though I just scheduled two days prior.. they were able to fit me in 45 min after said appointment time anyways so I didn't get upset. Once arriving I was told I'd have to wait an additional 30 min which was confusing but I had time in the day to wait (ended up being almost 45 min of a wait) The service I wanted, I got talked out of by Tina the hairdresser but I trusted her word since she is the professional. I ended up getting a "curly cut" instead. My experience with her actually was good, customer service wise. It's not uncommon to leave a salon with damp or wet hair to air dry for curly hair (your preference) so while wet I didn't notice anything out of the ordinary plus the employees boasted about how good my hair turned out!! I get home and at this point my hair is lightly damp, my husband looks at my hair from outside the window & is SHOCKED. He couldn't believe the way my hair turned out & told me to look at it. I look at it in my phone camera and the "layers" Tina put in were chunks. I show a friend who is a hair dresser & she was appalled by how horrible the hair does not blend. I also asked for no length taken off and my overall length is shorter. I called to let Amy know I was not satisfied and what are my options. She lets me know she will talk to the owner about coming in to get it fixed. I told her I'm not sure I want to because since my left side is so short, I would have to go even shorter on my right side just to match it which was not the goal from the beginning. My original service had nothing to do with a haircut, I just trusted Tina's professional opinion to save my curls from having a baby 7 months prior. Amy lets me know she will discuss a refund from the owner Monday when she is back in the salon. George sends me an email Monday late afternoon but I didn't get to it until yesterday because of work. When I call, I'm told if I don't come in to get it fixed (which I already discussed why I declined that option) that I could come in M/W/F when the owner is in to see if my hair is worth a refund (Forgot to mention I was asked to send pictures and/or videos of my hair Saturday when I originally called & did so). I let George who was extremely kind & understanding know that I'm a full time working Mom & with my husband & babysitters' schedules, I can only come in on Saturdays. The owner from my understanding through communication would not work with me & refused to refund this service. I'm at a loss & will not be getting a refund unfortunately. It's also unfortunate that the owner Terri/Terry (unsure how her name is correctly spelled) cares more about money rather than a returning customer who just wanted to feel good in her skin after just having a baby not too long ago. I have plenty of friends who are business owners in the beauty industry that agree that this was a poor way to handle this situation. I can understand if I spent hundreds of dollars and took up hours of time that someone else could have been serviced, but I paid under $60 and it took about an hour - hour and 15 min in the chair total. Other than the dissatisfaction of the hair cut, this review is mainly to point out how this business can better handle a situation like this in the future.

I absolutely love my hairstylist! She is savvy with curly hair and listened to my needs and…read moreconcerns. Ask for Dawn! I also appreciated the greeter and cleanliness of the establishment.

This was unfortunately the most disappointing salon experience I've ever had. The reception team…read morewas lovely, the ambiance is beautiful, and the stylists are kind and professional. However, the results were consistently not what I requested. I brought in an inspiration photo and clearly stated multiple times that I did not want any red tones. The result was noticeably red/orange and looked nothing like the photo. I called the salon, and they were courteous and offered to correct it. The manager was helpful and encouraged me to return to the same stylist so she could learn from the situation. Although I was uncomfortable with that, I agreed as long as there was guidance. At the redo appointment, I again showed the inspiration photo and reiterated my concerns. Unfortunately, I left with hair that was pinkish/reddish/yellow and extremely dry -- again, not aligned with what I requested. The manager did ask if I was happy with it, but with the stylist present, I felt uncomfortable speaking up and said very little. The situation felt awkward and difficult to address in the moment. While the redo was comped, I was charged approximately $150 for a root retouch. Within just a few days, my silver growth was already visible. At this point, I am over $500 into the experience and have left each appointment feeling embarrassed rather than confident. I've decided to move on and find another salon, but I was truly disappointed by how far the final results were from what was clearly communicated.

I got my first ever massage today as a gift from my husband. I chose those place because it was the…read moreclosest to my home with good reviews that wouldn't make me deal with going into Cincinnati. Unfortunately for me, my massage had to be rescheduled twice due to masseuse being sick. Despite being told less than 24 hours before the massage... twice... the discount they gave me as an apology was only 10% (they charge you 50% if you cancel less than 24 hours ahead of your scheduled massage). I wasn't expecting a 50% discount or anything... but if would have been nicer if it was close to 20% since I had to rearrange childcare twice. The masseuse went over the basics with me at the start of the massage and I decided to sort of let her lead as I had no idea what I didn't like or what to expect. I'm not sure what's normal, but most of the massage was pretty good. I did think too much time was spent massaging my head, too much time fiddling with hot towels, and sometimes I couldn't tell what she was doing for short periods of time (since there was no massaging going on). The thing that I disliked the most was that the 90 minute massage seemed to be 90 minutes minus the six minutes she had spent going over some basic info at the start. Which again, not sure if that's normal but it seemed a bit odd to me to include that in the massage time. Overall, it felt nice but I also felt that some of the massage time was wasted on massaging places that didn't really need it like my arms. Not sure if I'll be back but at least I'll be able to give more direction if I do.

I have been a customer of Missy Lee for over 20 years, and there's a reason I've stayed with her…read morefor so long. Missy has always been an exceptional stylist with a true talent for creating solutions that work for me. Whether I'm unsure about a new cut, color, or style, she has a wonderful ability to listen, offer expert guidance, and steer me in the right direction. Beyond her talent, Missy has such a great personality and natural charm that she instantly puts people at ease. She genuinely cares about her clients and takes pride in what she does. She is incredibly talented, knowledgeable, and genuinely a wonderful person.

I'm undergoing a serious corrective hair color appointment as we speak- black hair to blonde! I've…read morebox dyed my hair for years and it was a mess...two other salons turned me down flat and refused to help. I called here at the suggestion of a friend and I was referred to Taylor. She is very upbeat and friendly and she also went from black to blonde in her past so she understood the concerns I had. She didn't turn me down like the other salons- she was very helpful and so far so good! The lightening process is going along very well and I'm excited for the results. Will have to post before and after pictures!

My kids have had their hair cut at regular salons before and they fight the whole time, but at kidz…read morecutz they had a great time. The waiting area is full of toys and they had kids movies playing for them. As soon as we walked in I felt comfortable and relaxed, which is hard to do with two children under the age of 4 haha! The kids can choose to have their cut on a few different animals. My daughter sat on the horse and my son sat on the frog. But my daughter's favorite part was by far the bathroom, it is even tiny! Everything is centered around the kids here and it's awesome! I plan to continue using kidz cutz whenever the kids are looking a little shaggy.

we brought my son here for his first hair cut at 1 year and 2 months old. I wasn't sure how he was…read moregoing to do but both he and the stylist did wonderful. he moved a couple of times and she didn't rush or get annoyed. she was calm and waited patiently until he was ready again. and he even got a sucker afterwards. we will definitely be back!!!!

I have gone to The Color Room for years because of the owner, Shiela Arsenault. She listens and…read moregives excellent feedback as to how best accomplish the look I want. Every single time, I walk out feeling completely satisfied and loving everything done. As I sit in the salon, I hear pleasant conversations, stylists actually listening to their clients needs and wishes, and honest feedback. They are not going to try to just "make the sale" but tell you the honest truth so that you are both satisfied and get the look you want. Today I got a Brazillian Blowout from Allison Hackett. I have extremely thick and frizzy hair. Sheila had given me the perfect cut after letting my hair grow. We cut over 12" off. Allison did the Brazilian Blowout and I started to cry with joy - actual tears of joy! Never has my hair looked or felt this great, styled so easy and just looked amazing. I can leave it straight or allow the curl to come out and be happy with both! I cannot stop smiling! The Color Room is not just a salon - it's a family. They listen, they care, they want what is best for YOU, not just what helps pay the bills. I cannot imagine going anywhere else!

I've been coming to Lauren Colbert at the Color Room for well over six years now and I can honestly…read moresay everything about coming to see her has always been the very best!! The atmosphere here is very welcoming and all the ladies are exceptional nice. Even when Lauren had to take time off, I didn't hesitate her recommendations for her backup!! I highly recommend both Lauren, The Color Room or any of the other ladies there!!

Elise Battista is the best! Her color is like no other! I recommend her to everyone I know who is…read morelooking. She is new at Blush which is a beautiful Salon. Very happy with every service they offer!

Fantastic haircut by LeAnn! Very friendly and collaborative. Salon is easy to access and very…read morecomfortable.

When you walk in you are immediately greeted by the friendly front desk staff. It automatically…read moregives you such a welcoming feeling like you are family to them. I had a pedicure with Karen, and she was so friendly & thorough. The leg and foot massage is always my favorite but she went above and beyond and gave me the best one I'd ever had. I almost fell asleep in the chair! Lol I will definitely be back & request her for my next visit!

Anna Marie at Paragon is hands down the best stylist I've ever had! Not only is she personable and…read morefriendly, her attention to detail and passion for her work really shows. The atmosphere of the salon itself is welcoming and clean, I couldn't recommend this place enough-check them out ASAP

Sarrah was amazing! I love my hair and the way it turned out. The price is very reasonable too!…read moreWould def recommend. Update: I will ONLY go to Sarrah. She knows how to work with thicker hair which is great because when mine gets thinned out. It isn't choppy like if you were to go to other salons. When you find one that works wonders for your hair, you stick with it. Thanks for being my go-to!

Sarrah did an AWESOME job transforming my hair to spring ready. She lightened me up and helped…read moreteach me how to style my hair right. She's so nice and friendly and I 100% recommend this awesome salon. They also have eyelash service too! The salon is tucked back in with other businesses but don't let it deter you from coming in and getting a new hair style! She is also SOOOO GREAT with curly hair!