Yolanda was personable and provided exceptional service in scheduling for my daughter's 50th. Our…read moredriver was on time and excellent. Highly recommend!

I had three party bus companies lined up, with 1st Class Limousine being one of them. I chose to…read morepay $150 more compared to the other two companies because I trusted they wouldn't let me down. I didn't mind paying extra out of pocket for my birthday because I wanted everything to go smoothly. I knew that if I went with the cheaper options, I might regret it. Yolanda was great and clearly knows how to make sales. She followed up regularly to ensure my reservation was locked in. I booked a party bus for 25 people for $900 for five hours. Initially, she quoted $750 for four hours, but I added an additional hour because we were traveling far. I even took the time to visit and inspect the bus to ensure it was what I wanted, as it was the last available bus for Saturday, 9/21. I booked with 1st Class Limousine because, as mentioned, I didn't want to be let down. I specifically requested for the party bus to arrive at 6 p.m. at the pickup location. However, Yolanda called me at 5:47 p.m. to inform me that the party bus I had reserved was experiencing mechanical issues. She then offered me either a Sprinter van or a limousine, neither of which matched what I had originally booked. I chose the limousine, since I had to decide quick and had reservations at 7pm in Clermont . When the limousine arrived, it was noticeably older, with worn leather seats. The limited amount of drinks and ice provided was far from sufficient for my party, which was very unprofessional. We couldn't even chill our drinks properly due to the lack of ice, despite being told that ice, water, and soda would be provided. We ended up waiting at our destination for four hours, as we had to wait longer than planned for the replacement bus I had originally reserved. They offered another bus, but it wasn't what I requested, further impacting our experience. While I understand that mechanical issues are out of the company's control and that safety comes first, I was disappointed that no additional free hour or discount was offered to compensate for the inconvenience. I later found out that the Escalade limousine was $175 per hour, not $187.50, which is what I paid for the party bus. While we did eventually get the bus I reserved, we had already waited four hours, and by that time, my guests were fed up. To make matters worse, I had purchased large 40-inch number balloons to decorate the bus, which went unused since the bus wasn't there to pick us up. The time and money I spent on those balloons, as well as the overall inconvenience, were frustrating, especially since no discount was offered even though the limo was a lower-priced vehicle & I'm sure the party bus they were offering was small which meant lower price too. The driver, Juan, was excellent and provided great service, but the last-minute changes and the four-hour wait left my guests frustrated, and the entire experience was incredibly stressful. Unfortunately, Yolanda did nothing to improve the situation. Yes, I was given 1hr free because I demanded the hour. I chose this company based on its strong reviews, but my experience did not live up to those expectations. I will not be recommending this business to anyone. I hope this was a learning experience for the company to check their buses daily and to offer some type of compensation when delivering bad news.

Excellent service and punctual, stocked with drinks and found us easily at the airport…read more .......................................................

Terrible communication. Shouldn't have to wait over 8 hours for a quote. My family has used them a…read morecouple times, so they referred me and this is what i got from them. My family and I will be using a different service. If you are in need of a quick quote don't use them.

Very happy with Lady Luck. Arrived early & was very nice. The girls had a great time. Will…read moredefinitely do business with again.

Great customer service, great price, Escalade Limo as pictured. Used them for my sons prom this…read morepast weekend. Driver was efficient, nice and on time kids had a blast.

Excellent service always. I've used them many times in the past several years for parties and…read moreairport pickup and drop off

They have the best chauffeurs in the county. Cars are always immaculate and the managers are…read moreexcellent.

We had a great experience with their service! Steve was very responsive, and communicated openly…read morewith me throughout the ordering process, as well as on the day of the service. I researched a number of party buses and he responded the quickest and with the most clarity. Even though it was daylight, we were fortunate to have the dark curtains in the van for privacy, as well to enjoy the lights inside. My kids and their friends had the best time, and i would recommend his service to anyone!

Had a great experience overall with the business, they had great communication and they were…read moretimely, thankfully! The speakers worked great, they had Bluetooth and there were no issues with that. The driver also dropped us off to go to the restroom and then we had another stop to make, so he was very accommodating and patient with us. My only complaint would be that the bus didn't have a curtain of some sort on the bus from the front, so when we got on the bus at around 5pm it was still super bright out... it would've been nice to be able to see the lights from the inside of the bus... but it's okay! Still a great time, but just be aware if you plan to book it during the day, it will be bright inside.

I called looking for a quote for a party bus for my son's birthday party. Unfortunately, they…read moredidn't have a vehicle large enough to accommodate our group, so we weren't able to book. That said, I still wanted to leave a review because the person who answered the phone was incredibly kind, patient, and helpful. Even though they couldn't provide what we needed, they took the time to answer my questions and were genuinely pleasant to speak with. Great customer service goes a long way, and their kindness left a lasting impression. I wouldn't hesitate to call them again in the future for transportation needs. Thank you for the wonderful customer service!

Booked our ride a month in advance. Great communication with Mason; clear details on price & legs…read moreof our trip. Shelly was our driver & took very good care of us. Timely and friendly! Would highly recommend !

The whole experience was fantastic! Their responsiveness and helpfulness was much needed and…read moregreatly appreciated. I received multiple texts and emails following up every step of the way. I had a lot of questions and every single one was answered quickly and thoroughly. And of course at the everyone loved the Photo Booth. Breanne was wonderful!

Such a great company! Very professional,picture quality was one of the best ive seen,service was…read moreexcellent from the booking til the end of the party. I would highly highly recommend TPBG for your next event!

I needed a last minute limo for my daughter and her friends and they were able to get me one that…read morewas perfect for the 4 girls. Marti was an exceptional driver and kept me updated until they were home safely. I will definitely use them again and refer them out!

Had an emergency situation and Gerardo did me a solid! I will forever use this company or the one…read morehe recommended in my particular emergent situation. Stand up guy with great integrity. Made calls for me and texted me information. I highly recommend this company!! Thanks Gerardo, for doing me a solid.

AMAZING! We got a 20 person prom party bus for a great price. Driver was so nice and patient with…read moreus. Thank you so much!!

Buyer beware. Absolutely a nightmare experience…read more We booked this company for my daughter's Quinceañera and specifically ordered a particular bus for this very special occasion. On the day of the event, we were not properly informed that they were unable to provide the bus we had actually reserved. Instead, they showed up with an old, dirty bus that had ants inside and was completely unacceptable for transporting children on such an important day. What made the situation even worse was the timing. They arrived right when we needed to leave for the church, essentially putting us in a position where they seemed to expect us to simply accept the replacement and move forward because we had no time to find another option. I immediately contacted the company to address the issue, but unfortunately, they offered no reasonable solution. I was left with no choice but to cancel the service on the spot and scramble to figure out transportation at the last minute. For an event as important as a Quinceañera, communication, cleanliness, reliability, and professionalism are extremely important. Unfortunately, this company failed on all four.

Prompt, transparent pricing and very easy payment via Zelle. Looking forward to the service for my…read moreson's wedding.

I am so impressed about how easy it was to book my party can rental! Extremely helpful and…read moreconsiderate service.