This is a warning to all those potential customers who are looking for this company and its owner Humberto to fulfill your landscaping needs...think twice before you do. My experience has been horrible! My first impression of Humberto was a good one...he was punctual most of the time during our communications and seemed to have a decent price. He will tell you that he just wants to make you happy, but beware that couldn't be farther from the truth. I have seen many problems since he finished the job back in October and he has refused to come back and fix them. To him it is about the bottom line...making money...and during the landscaping job even told me that he was losing money on my job because it was taking too long! He also actually tried to invoice me an extra $500 for extra plants he planted when he said that he was adding it for no fee when I talked to him. Such dishonesty!
The pictures will speak a thousand words, but I would like to elaborate my dealings with him. The major issue is the concrete sidewalk at the side of my house that he installed. He hired a subcontractor to do the job, but left when the pouring was scheduled and now the sidewalk is sloping away from the drain allowing substantial pooling of water at the side of my house. Although caulked, with time I was told by a structural engineer this will be a huge problem. The concrete steps that were also installed is also not up to code and as you can see from the pics...was not done very well. The second big issue was that I had asked him to plant glauca trees next to my fence to a certain height so they were more visible. He did as I instructed him, but failed to mention the impact it would have on the fence. Now the fence between myself and my back neighbors is bent back and breaking. He advised me when I asked him to install these trees in the front and the impact it would have on the sidewalk, but failed to say anything to me about the back and the impact on the fence. If I was fully aware of this, I would not have asked. Aesthetics is important to me, but not as important as the physical destruction it would have on my backyard fence! Shouldn't such information be his responsibility to convey to me as the subject matter expert? Why choose to tell me sometimes, but not other times? I have now asked him to fix this issue since the New Year and he has refused to come and do anything about it! Among other things...he planted my large front galucas at the front of my house (see pics) so slanted they look like they are going to fall. I've had several of my neighbors comment on that. I mentioned it to his workers when they were planting it back in October and they said it wouldn't happen and if it did, they would come fix it. I have contacted him over 1 month ago about this issue and he has refused to come and fix them. Just like all the other issues I have broached with him he basically gave me a very dismissive response saying that he had so many jobs currently and that he would get to me when he can. I guess getting other people's money is more important than rectifying what he did wrong since he can't make money from fixing my issues. He also burned my grass when they were removing a tree in my front lawn..and promised me that it would grow back. 4 months later...it's still this huge brown spot in the middle of my green grass. I don't think anything is growing there as he promised. The list goes on... The issue now is that I don't expect perfection, but if a customer raises serious issues like the ones I mentioned above, a good and honest contractor would do his best to rectify them. Humberto is not one of these people! So beware...he may seem nice at the beginning, but if he is not making money from your job, he will cut you off and will not fix things that were his responsibility to begin with. read more