Too many delays and too many cancellations. Bad service. We were left waiting for 6 hours without…read moreany updates

I purchased tickets online for a trip between Logan Airport,Boston,Ma and Spencer,Ma for Myself and…read moredisabled wife .On the day of our travel a storm hit Forte Lauderdale airport while we were on the plane , We were sitting in the plane on the tarmac for 2 1/2 hours awaiting air traffic to open ramp,no WiFi or cellphone service , arrive 8:12pm...Called Greyhound,ticket office closed 8pm no service until 6am the next morning,never again ,called greyhound next day and they could care less,crappy customer service

DO NOT USE THIS COMPANY! One star is more than this business deserves. Booked a trip for myself and…read morea friend to NYC from Alewife Station in Cambridge. Bus was supposed to depart at 10am. We arrived 20 min early and no bus came. There was one other couple on vacation from france waiting with us. at 10:20am after trying to contact the company via phone and email we booked tickets on Peter Pan leaving from south station and headed there. I have continued to reach out to GOBus and disputed the charge on my CC. Not a single response from the company.

It was a perfect trip. It took the 4 hours and 15 minutes as they scheduled, it was amazing how…read morepunctual they are. There are no stops so bring your bottle of water and some snacks. Bathroom is ok, with toilet paper. Seats are VERY comfortable, also recommend bringing a pillow. It was way cheaper than others, and 100% less than the train. I will travel with them again!

Super convenient to take the Amtrak train from PHL to BOS, then walk over 5 minutes to catch the…read morebus to Portland, Maine. The Concord Coach Lines bus was ticketed in conjunction with the Amtrak train so the timing was perfect. God, I hate driving in traffic, and it was just so nice to sit back and relax during the 2 hour drive. Wifi was OK on the way up, not so much on the way down. Glad I brought a jacket as the AC was on full blast. They showed a movie each way, so bring headphones if you want to watch year old movies on the small TV screen above.

Warning, they do not allow pets, even if in carriers. We had travelled many times with our dog, but…read moregot a very nasty driver who would not let us on the bus even though the small dog was securely in a carrier. They lost a long time customer.

I'm a Cancer Patient and needed transportation to MGH in Boston for my radiation treatments…read more They would not provide me transportation even though I lived in Wayland, MA for decades with my Mom and my Elderly Mother who is 91 years old has lived there since 1970.

Have been riding this for over a decade now and things get progressively worse by the week…read more Dispatch is useless and they always give you the wrong information. Often bus will skip scheduled run which makes connections, transfers or appointments impossible. The bulk of the buses only hold 16 or 18 people (including the driver) but are generally empty which should tell you something about the unreliability of their service. The MWRTA seems more interested in getting grants than in servicing the public. This doesn't even address their ridiculously short operating hours, especially on the weekends. They seem to have infant children's hours with no accessibility after 4pm. What transit system based in a "city" (ha!) has such worthless hours of operation?

I wrote this stupid review in 2022 and it's so dumb that it made me go through all of my emails to…read morefix it. Healey Bus is a great company run by great people with a great fleet. 1 star reviews don't belong on this page they belong on the page for NRT bus or bloom

These guys are awesome! Way cheaper, quicker, and less hassle than…read morethat-which-shall-remain-nameless. Paul set up our trip (kinda last minute!) super quick, the driver was there and waiting when our time hit, and he already knew where we were going! (Quite a departure from having to give directions to the last bus company). We had a small issue when the (fairly new) bus wouldn't start - and they had someone on the road to rescue us immediately! The professional and FAST response to a problem is what makes them a standout in my book! Thanks guys!

Go Buses and MegaBus both have a super convenient stop here right off the last stop on the D line!…read moreI'm thinking, "Why would I tack on an extra 30+ minutes to drag myself via public transit into Boston when I live West?" I feel for the unfortunate passengers who described their awful experiences! Thankfully I haven't had any bad issues or instances of contacting customer service. (Side note one of my friends visited me and wanted to extend her time off, she called their office and they changed her ticket immediately plus there was no extra charge!) Their prices also make weekend trips no sweat. Round trip ranging from $36-$70+. Plus I have a registered account and they are constantly running promotions and you accrue (100pts/$) for trips booked! Unlike MegaBus where you have to walk to the far reaches of the parking lot, Go Bus has their own dedicated Bus Check-in building. This is fantastic when you're freezing or melting outside. You need to enter and show them your confirmation e-mail. I have no idea why my e-mail randomly decides to filter out important confirmation orders so I was slightly panicking and hitting the "re-send confirmation" button before checking in spam. They assign you a priority number or queue for boarding. They also give you a complimentary bottle of water. Yay! I never drink the whole thing since I actively avoid using bus bathrooms... They usually stop in Alewife Station Cambridge beforehand so some of the seats might already have filled up! The chairs are average for economy coach. I attempted to use their wifi aboard, but it was so glacially slow (maybe everyone else was using it?), I switched back to 4G/LTE and used my phone as a hotspot. For the location alone, I'd say it's worth checking out. Definitely use Wanderu or some other app to compare prices since you might value other aspects like Port Authority drop off rather than curbside near Hudson Yards. I had about a 10 minute walk before finding Penn Station to take a more direct Subway to my destination.

On March 19 at 10:30 am I got into the bus. I was about to seat in the front seat and the driver…read morestart to screen in a poor manner "Hey go to another seat". No explanation for why. I asked why and he kept screening that "another driver will be seating there". Which makes sense. I asked the driver why he was screening me and he responded "send a complaint" which is what I am doing. I do not deserve the poor verbal aggressive treatment. He should kindly say to me I am sorry the front seats are reserved for the second driver. Driver for bus 6781 the individual did not want to provide his name. I hope this review helps the company to improve customer service and provide training on how employees should treat people respectfully.

The bus was on time and comfortable. Pleasant ride to Portsmouth NH. Excellent value and I will use…read moreit again.

Fast and hassle free trip to Logan from the seacoast. Clean. Really skilled driver as we had a…read moremonsoon at night but he deftly guided us home. Great value for travel and they go to South station and NYC. Can't go wrong. Be smart and just go CJ. Logan express could learn from this company. Saw many CJ buses at terminals and no logan express buses. Those passengers looked exhausted. Thanks CJ

Great driver who explained the rules of bus courtesy, drove skillfully, and helped with luggage…read more With a smile

Horrible experience and bus service. An hour late to picking us up, another delay because the 2nd…read moredriver wasn't there. I wouldn't use them again if they offered a free ticket.

King Grey nearly ruined our wedding day. We scheduled King Grey to run three laps from pickups…read morespots in Springfield to our wedding venue. After the first group boarded and say that was everyone, the driver took that as that was the whole wedding - and after dropping them off, he went home! We had 100 guests stranded at a hotel waiting on a bus that didn't come back. Neither the driver nor King Grey management provided a day of point of contact so we had no way of getting in touch. fortunately Michael's Limo (another nearly service) agreed to pick up the guests within the hour and saved the day. The worst part was that when I booked King Grey, they told me that other services in the area weren't "reliable". If only I knew they were talking about themselves! King Grey did refund me the full cost of the shuttle for the mistake (thus the second star) but I much rather would have had the wedding go as planned than have gone through this.

I booked with King Ward for a grade school field trip, and experienced great service. The staff are…read moreprofessionals, and respond promptly via fax, phone, and e-mail. Our driver was a professional - friendly and accommodating. The coach itself was immaculate upon boarding. The DVD player worked well, and the seats were comfortable with plenty of foot room. Will definitely recommend them to friends, and will book again in the future.