I love Uniqlo, a Japanese brand known for its quality and reasonable price. However, I don't shop them online, as their exchange & return policy sucks. Or rather, nonexistence... No exchange if it doesn't fit, only return for $5 processing fee. What kind of clothing company does that? Which is why we look up the store wherever we travel, and looks like the locals here are as excited as us about Uniqlo staking their flag here. Not a fan of this location inside the mall though. Guess the rent is expensive here, for the place feels really tight. I don't even feel so claustrophobic when I shopped Uniqlo in Hong Kong!! Keep an eye out for their sale items. Every week they put something on sale at a nice discount. Very nice value when you consider the quality of the material and workmanship. Typical Japanese simple and durable. Better than Gap, H&M and the like. Their thermal clothing is really comfy too. If you are lucky, you can score at their final sale bin - like $3.90 for a tee shirt - which I did. read more

The flagship store in Vancouver, they have a small section of Kinokuniya bookshelf, and an area where you can customize your own T-shirt. read more

UNIQLO - Kinokuniya bookshelf - Children's Clothing Near Me - Burnaby, British Columbia

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Amazing customer service all of their staff members greeted me whenever I passed them. The store is kept neat and tidy. The had low/limited stock for sale items. read more

Yeah!!!!!! Finally I don't have to go to Bellevue to visit Uniqlo. So finally got a chance to visit this place. Looks just the same and they have pretty much 90% the same stuff as the Bellevue store. Its two floors. The store is some what crammed. Lots of people inside. read more

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We can't visit Japan right now but we can visit our Uniqlo! Love the organization and colour organization in the store. They just expanded and maybe I'd never noticed before but if you're looking for a huge variety of colourful socks this is the place to be! The colourful sock section is only in the "mens" section right now. The ladies sock selection was pretty sad only being 1/10 the guys side. But I still found what I wanted for me. So I guess Uniqlo knows their audience! So when you don't think anyone will notice your socks...they will! read more

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You get what you pay for and a store policy stacked against the buyer from the get-go. Once you wash it, it doesnt matter if there is a defect in material (in our case) or a defect in workmanship. THANK YOU SO MUCH MR HANADA, for your canned regurgitation of your company policy. Purchased a pair of jogger slacks for my son (among other items) on 3.23.18. While wearing them, he accidentally splashed his bottled water on them. Washed them like any patent does and hang dry them. The results? Water stains down the pant legs. Wash them again, this time by hand with zero. End results- the same. Simple water stains wont come out. Call into Uniqlo, and speak to a CS rep, explained and them wait 10min to speak to Mr Hanada, the manager. His reply (canned response), "company policy, no returns after it has been washed..... regardless of defective material problem/ damage or not. We stand by our policy." All we wanted was an exchange for another pair. NEVER Again from is stacked against the customer store policy. May the forces of ying/yang be with you Hanada. read more

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Even though it's a bit more than Asia---especially the taxes---nice to have one here so now I don't need to take orders for friends & family. Center glass showcase is slick. Only sucky thing is cashier just on ground level. Shenzhen is even bigger & busier. read more

UNIQLO - Not worth my while - Children's Clothing Near Me - Burnaby, British Columbia

This is a fabulous store. I had been to the Bell Square Uniqlo many times (in Bellevue, WA), and I thought that was a great store. But this Metrotown site beats the Bell Square site hand's down. First of all, this store has two levels, is way larger, and as such, has a much larger inventory. Secondly, as a larger venue, the store seems more spacious, less cramped (not that the WA store was cluttered, but here there's just more room to move around. Even the long line at the cashier moved three times faster than that at the WA store as there are way more cashiers). Third, since it's a larger store, there are more employees on the floor available to help. I immediately found a guy in the section I was in, and I asked him to check if a jacket I wanted was available in the size I needed. It's nice that employees are so accessible when needed. As usual, Uniqlo carries terrific clothes. I find their apparel well-made and very reasonably priced for the quality. I love their light-weight but toasty parkas and vests and jackets, and their sweaters and pants are terrific, too. I'm always cold, so I love their base layering clothing, too; they really help to keep me warm without adding any extra bulk. Employees are super nice and always greet you with a welcoming word. And bonus points to this store for putting up terrific photos of well known Vancouver landmarks! Love seeing close-ups of the Burrard bridge, the seawall through Stanley Park, the East Van sign and more. Nice! read more

Snoopy's one of my all-time favourite cartoon characters and KAWS is no doubt one of the most successful crossover artists in the world. Yet this recent collab in the form of an all-black plush fails mainly in its choice of fabric. It feels cheap on the hands and definitely NOT worth $50. On the bright side, James on the sales floor was super helpful and checkout amazingly efficient. read more

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When Uniqlo first opened at Metrotown customer service was great! Now it's like they don't care anymore. Shitty service from school kids who don't care about their part-time job. Selling overpriced t-shirts over and over again with anime / game themes, I admit some of them are cute.. but I feel something inherently wrong that I spent 60 bucks on 2 simple t-shirts. I'm the fool I guess. read more

if there is 0 I will give a zero. horrible customer service. Canadian retailers are so cool and Uniqlo is doing no returning but exchange only? and I purchased a damaged item from online store and I couldn't return it so I tried to exchange it with a coat but was told that coat must be a final sale because the item was damaged. but I did not even complain about I received a faulty product. why I have to be punished? never shop Uniqlo again ever read more

#169 This is my 4th trip to Vancouver's UNIQLO location. As an overweight guy, I am surprised how many high quality clothes I can find in my size (L to XL). I have two pair of the dry sweat stretch pants (usually $39.90+tax) and three pair of the Japanese thermal underwear (with the special heat retention material). Both are perfect for the Calgary cold (price range I have seen is between $12.90 to $19.90+tax). You can try most clothes on in multiple fitting rooms. The store is spread out over two levels and seems to be always busy. It is well lit and high energy music echos throughout the store. The spaces between rows and stacks is not always overweight friendly especially when it is busy. Most of the clothing and accessories are grouped together in a logical sense. On the + side, the staff seem very friendly and willing to help at least during the four times I have been. Checking out can be a challenge as one massive line filters into rows of cashiers. Note that many items are final sales which the cashiers usually point out so keep that in mind when you purchase goods. I cannot wait to see this store debut in Calgary. I am guessing Chinook Centre or Market Mall would be the best place to put it. read more

Love this place! Fun, inexpensive fast fashion from Japan! Free hemming on most pant purchases. Sometimes completed on the same day! Free wifi but occasionally long lines for change rooms and checkout. read more

UNIQLO is reminiscent of my travels in asia - a MUST GO - and that is the same case now that it has finally arrived in Vancouver too! It's cool that they trained the staff to be just as courteous and welcoming as their Japanese counterpart. Staff are super friendly, helpful and readily available! When you're there, look for the red sale signs - they always have certain items on sale and it changes every week or so. They have a good selection of clothing for every occasion - casual, athletic, business, classy, etc... I really enjoy their Heattech line - keeps you warm yet wicks your sweat and keeps you dry. This Heattech technology is available in different styles of clothing - not just athletic gear! Uniqlo spans two floors, so make sure to check out both! And there is a change room area on both floors; however, there is only a cashier and return area on the bottom floor! Overall, great selection of clothing and accessories for males, females and kids at very reasonable prices and good quality. Definitely my go-to for basics and staples. So, what are you waiting for, you MUST GO to UNIQLO! read more

This uniqlo is TWO STORIES. If you love uniqlo then you will love this place. They also came out with this new apparel so that was a great time to come by. Check it out. If you don't know what uniqlo is, they are based from Japan and have a lot of great clothes for outdoors, casual, business attire, etc. love their styles. Might not be for everyone though. read more

Been to Japan several times and always stock up on UNIQLO items when there. Really like their thermal cooling and heating specialty clothing which are very good and cost effective. This new Canadian location spans two levels in Metrotown and has cashiers on both levels. Huge lines at the cashiers but went extremely fast and efficient. Prices are competitive to the Japan stores, thought it would be inflated prices but pleasantly pleased. Well staffed store, lots of selection, compatible selection and prices to the Japan locations, and if you can't find it here, there are hundreds of other stores in this crazy busy mall to find what you are looking for. read more

very bad service. didnt know there was a mark on the pants when I purchased. I brought it back to the store at metrotown and the manager wouldn't let me return it. The manager just used the cctv to see whether the pants have a mark or not. I am very disappointed with uniqulo service. I am very upset that they would not let to refund or exchange the pants that I purchased. read more

Prefer the ones in Asia... Cashier only at lower level but line moves really quickly... read more

Shittiest customer service ever, blame other customers for their defective item, not professional at all. I was buying their legging and when I tried it at home the legging was being ripped off and there's was pilling all over inside legging!! That so disgusting!! I tried to exchanged it next day and explained everything and customer service straight saying that this item final sale cannot be returned. And I insisted saying the fabric was ripped etc etc and some lady helping me and discussed behind staff room and she agreed to exchanged. She said very unnecessary things like "sometimes customer they do this cut the label and and do this" not sure what she means or idk if she accusing me or accuse other customers do that. So far worst customer service ever. Just make sure you QC final sale product or anything cuz their return & exchanged policy it's just ridiculous read more

Okay now that the rush has died down I finally got to come here. I was overwhelmed when it opened. My friends have been making these place such a big deal that I finally had to see what the fuss was about a few weeks ago when I was in Metrotown. I have no cultural comparison to the store in Japan, however, I did find something for myself which was a nice warm hat and an inner jacket for winter that was actually under my budget. This place is medium expensive but I really like the quality and can understand why there is a lot of excitement around this place. Another item I was eyeing down the line is the waterproof liner jacket. Customer service was super friendly, not pushy, just naturally friendly which made it comfortable to shop. read more

I couldn't be more excited when Uniqlo finally came to Canada. It's affordable clothing for what you pay and as an Asian person, I like that their pants aren't super long. The staff are friendly and helpful and you can pretty much always get help when you need it. The only thing that sucks is the line ups are sometimes long but the cashiers move quite quickly. read more

Do not buy Uniqlo online. Recent awful purchase experience, they delivered totally wrong items, the store won't take it back, and asked me to "take responsibility" to go through what they called the "online refund process", and then I have to wait for ONE MONTH to get my money back after they receive it. Did I get my cloth? of course not. Will never buy anything from Uniqlo! Wish you are lucky enough to get the correct delivery. read more

I have been to UNIQLO stores all over, even the flagship in Ginza, but have never come across customer service as lacking as in this new Vancouver outlet. Had the misfortune of being directed to the store manager to ask a question - what a monosyllabic GRUMP! Man - you are in retail, can you at least pretend to take an interest in your customer? Unbelievable rudeness and disinterest entirely unbefitting your brand. Back to the Bellevue where the stock is cheaper and the service is semi-human. read more

Worst customer experience. Not only are their in-store management unhelpful and rude - but their online customer "care" team is laughable. I've spent hundreds of dollars this year alone on Uniqlo apparel across 3 countries - but customer value has no importance to this faceless corporation. I recently tried to exchange an item - but had exceeded the 30 day period by 3 days but they were completely inflexible and unwilling to help. This is incredibly surprising and disappointing given that almost ALL major North American retailers would try to help their customer and maintain a high level of customer service. I'll be sure to avoid Uniqlo at all costs moving forward. I'd rather spend my money in stores where my business is valued. read more

First time there to buy some one-piece for the baby for winter but grabbed one that was a sleeveless tank top. Since every package is sealed, it was hard to find out the mistake until you open it. There is no exchange or return for baby clothes. Uniqlo, the least you can do is make it clearer what is inside the sealed bag. 3 stars for the friendly environment and staff. 1 star off for the packaging and 1 star off for their no exchange policy. read more

Nice and big store! My teenager son loves this store, so I buy clothing for him here.

Great place for work casual clothes. Similar to H&M for style, but the quality seems higher? Good sales and great selection. I want to try their online store to see if their delivery is as good as their in store service. read more

The place was a zoo but that was to be expected. A nice replacement for the previous occupant of that stores location. Nice to have an international brand. read more

UNIQLO - Children's Clothing Near Me - Burnaby, British Columbia