Came here for a custom suit and shirt. Both were perfectly tailored. I got the shirt actually after the suit, and all my measurements were saved on the website, but they took my appointment anyway to check my fit for me after I got it. Would definitely recommend this location and everyone working here if you're looking for a custom suit. read more

The store is called Indochino Custom Menswear and you would think its only for men right? Nope... They also do womenwear too. Yes Women can get customed shirts, suits, jackets and you name it. Well they to have to tailor and alternate it a bit more for women than for men. I walked in with an one hour appointment with their designer/specialist. It does take an hour for them to measure me and mark all measurements down. I tried on a suit (top and bottom), a vest, a coat and a shirt. Yes they have some generic size and they would pin you down to get the exact measurements. Then we went on to choose the fabric and the other nick nacks. Nick nacks like things I would not even know would be an option for a woman. Examples would be the types of color, the types of pockets (slanted or straight), The seam, pin hole and etc. After all that is done. They would review your order and then send it off to China to be made. The process was quite fun and educational too. Overall, I had a good experience. The people are friendly here. Customer service was excellent. I was offered water when I was being measured. I suggest going to their store to get measured than trying to do it yourself. Its a lot easier. I ended up ordering a suit, 5 shirts and 1 coat. The coat didn't fit me properly when it arrived. It was slightly too small. If the garment doesn't fit, you have a bout 10 days to bring it back. They had me wore the coat at the showroom and I told them where it was small. They made some adjustment and then sent it back to be remade. The coat arrived and I am very happy. read more

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UPDATE: After publishing this review and filing complaints, regional management reached out and made the price correction to honour the quoted rate. Right outcome, but a brutal customer service road to get there. Groom ordered a suit based on 5 groomsmen being offered a discounted price. Store created a file with the discounted price offer and groomsmen names for reference. Subsequent groomsmen were overcharged despite store being able to successfully look up the reference file. Subsequent complaint to customer service was met with a refusal to help. Customer service blamed the showroom staff and advised to contact them. Showroom staff repeated their unwillingness to honour to offered price and referred back to customer service. Customer service finally flat-out refused to help any further. No choice but to keep the purchase because of the wedding, but have filed complaints with the Competition and Better Business Bureaus. read more

Googled for best bespoke suits in Vancouver...and Google showed me this...I can't help but, I am copying and paste what I wrote 3 months ago as a review on Google: The ugliest suit I have had. That should say it all. Went for Black Friday because I thought it could be a good deal. Went on for measurements, and even got one off the rack suit they had in order to get the measurements done. Two weeks later, the suit arrived, and to my disappointment, it was ugly and did not fit. Went back to store to get alterations. A week later, got the suit altered, but still the fit was horrible (shoulders were 16 inch, when my shoulders are actually 17.5 (note: when I got my measurements, the guy said my shoulders were 18)) and the suit, also horrible. asked for a remake. Plus, I asked if it was possible for them to deliver to the store, as DHL has the bad habit of delivering when I am not at home, and as I don't have a car, and I had to take a cab to DHL Service Point close to YVR. 30 bucks spent there. Store guy said no problem. Two weeks later, suit arrived...at DHL SP again. Another 30 bucks wasted. The suit, albeit better than the first one, still looked hideous. Went back to the store for alterations. A week later, saw that the sleeves were still long, and the mid section was still big to me. Asked for another alteration. A week later, went back. Still looked bad (sleeves were good this time though), but I had given up on asking for another suit to be delivered at DHL SP again, and spend another 30 bucks. So I ended up leaving the suit at Indochino Metrotown location, as I would not use the suit at all. The guys at Metrotown location sent me an email asking if I would like a remake to be done. I said I would only accept if the suit was a standard 38S off the rack suit, with no padding in the shoulders and delivered to the store, otherwise I would not accept it. Received no response, so I gave up totally. Perhaps the only positive point is that the staff is friendly and attentive. However, since I am paying for a product, it does not really matter. read more

My experience with Indochino has been consistent - that is, consistently terrible. My first suit ever with them came back with a terrible fit. It draped over me like a garbage bag. It was almost comical - I imagine that Andre the Giant had worn that suit and discarded it. It also came with errors, as the neckline was the wrong color. Of course, their customer service team blamed me initially, until I showed them on their site what I had picked out. They gave me some store credit for me to drop it, but I was still pretty miffed that they tried to stick it on me. Fitting itself is a bit hilarious - you're basically measured up by young, college-aged guys who have been indoctrinated with Glengarry Glen Ross tactics (Always Be Closing). And so while this guy is feeling up my thigh, he's telling me that I would look amazing with an overcoat. No disrespect to these guys (and trust me, I admire the hustle) but this is not a grizzled tailor who's made thousands of suits over the course of 30 years. No - this is some guy who just wants to do this shift and go back to studying. Their senses of style and fashion vary wildly and definitely do not help a first timer getting a suit. They have incredibly persistent and deceptive advertising. I went in recently to use a promotional code for an item as advertised. Guess what? Code doesn't work - curiously enough for just that one occasion. But it was a great time to promote other items to me, now that I was in the store. Is customer service helpful? They are responsive..initially. Eventually they get to the point where they don't know what to do - so they just drop it, and never reach back out to you. After all, you're just a dollar sign to them. But customer service is not the only problem with Indochino. I would never go here simply because Indochino lacks in quality. Why do you think your suit is only $379? Indochino runs these deceptive sales every month. None of their suits are worth even close to $999. What you're getting is not a custom suit, which you might have been led to believe. Bespoke suits are very expensive - but that obviously shows in the quality and worksmanship. No, what you're getting is a cookie cutter template that has been dialed down to your fit. Material, labor, almost everything is sourced out to China and then shipped over here. They have some seamstresses on staff, but they deal with the very small alterations, something which even Uniqlo can do for $10. Save your time, save your money. If you're lacking in funds, buy an off the rack suit from R&W and get it altered for your sleeves and ankles. If you can save up, go get something tailored from plenty of other great local stores in BC. (Blair Shapera and Brascia spring to mind). Even Harry Rosen provides a much better suit. Or skip this clown fiesta and go straight to the source - go to Asia and find great tailors there who will make you an amazing suit. Support their economy instead. In short - ignore this place. read more

This store is a scam. Stay away!!! If you want a quality suit with decent fabrics that hold up with time, please don't go here. Go anywhere else... Their TV commercials are great and the suits look awesome on TV. My son needed a suit for his high school graduation so I thought this would be a great place to get him a nice suit for a grad present. I took him in for a measurement and two weeks later we got the suit in the mail from China. This was the worst fitting suit with the cheapest materials I have ever seen in my life. The finish on the was aweful. I wear suits all the time and know what a well tailored suit should look like. We would have had a better fitting suit just by picking something off the rack at much less money. I was very surprised at the poor quality of the materials and fit of the suit. I was very disappointed in the product we received and I know this suit will be falling apart in less than a year. The attention to detail and finish on the suit also left a lot to be desired. I don't think the measurements taken had anything to do the suit that was shipped. We took the suit back for alternation and the girl helping us tried to convince me that the suit fit and didn't need alterations. I pity their customers who rely on their staff for advice. I insisted that the alteration be made and she marked some random marks on the suit said the alterations would be completed in a week. Three weeks later and no word from them. I tried calling the store ( 3 separate occasions) but no one picks up the phone at the store. Why bother having a telephone number if no one answers it. I had to go online to their website to use the Chatline before I can get an update on the suit. There are no other numbers to call. It took over 30 minutes before soneone replied on the chatline. They told the suit was ready but no one would call to let me know. I will take my son to pick up the suit tonight. My hope's are not high as to final fit of the suit. This is all a marketing gimmick claiming to provide a custom built suit with a custom finish but after all is done you get a better finish with an off the shelf suit. Stay away!!!! read more

I thought I made a good decision by going with Indochino; boy was i wrong. I ordered a full 3 piece and 3 pairs of pants. So, not a small purchase. I had to go back 4 times for them to redo a shirt and then correct the shirt and finally I gave up. The final product was couriered to me and if i were to show it to anyone who wants to see it.... you'll get my point. read more

I am a happy client of Indochino for many years. At both Homer and Kingsway location. I have found that the products are awesome though the fabric may be of limited stock. Working with Drake my Style Guide has been wonderful experience... I guess that's why they call it the customer experience. I also appreciate working with the store management Shane Yu and at the corporate management level with Drew and Morgan. Indochino offers a complete package for attire from the above the socks. Good works guys... & Thank you. read more

My go-to shop for most of my work and formal wear these days. Amazing service every single time :) Jenny knows her stuff - true professional! read more

Came in to ask a few questions about a past purchase that I have made with this company a while back. As I entered in a salesman (I think name was Ryan) assisted me with my questions in a quick manner. I went on with my questions and he was open and honest with the answers and told me that I could come back for a re-fitting (since my current suit felt a tad to small). I also told him that a dog ate my suit bag and he gladly pick up a new suit bag from the back. What excellent customer service! This store is in making sure that you are a satisfied customer. I definitely will come back for a re-fitting! This company really cares for there customer unlike the competition! read more

I'd give zero stars if I could. I called them in late January 2022 to get a timeframe for when I needed to get measured/suit ordered for my brother's wedding July 30th. They said last week of April or first week of May just to be on the safe side. So I booked an appt for May 1st. Flash forward to April 30th and I get a call at 1130am to confirm my appt for the next day. The guy on the phone asks about the date the suit is required (July 30th) and states that they actually need 3 months to deliver suits (mind you this is exactly 1 day less than 3 months). I expressed my displeasure with this and then was transferred to the supervisor Trong ... who had the view point that there was sufficient time and actually suggested we book a delivery date for July 25th. So the following day I travel 45min over to Metrotown for my 3pm appt and when I get there they refuse to take my measurements unless I am okay with a 50-50 chance that I won't get the suit on time! Literally asked if I don't get the suit by the event date would that be okay? I'm beyond exasperated. Why would you not just tell me that on the phone 24hrs prior? What changed from 1130am to 3pm the next day. Wasted 1.5hr of my day driving back and forth to their poorly run establishment. I'd never give them my business moving forward. Feels like the place is run by children. read more

Well I will start by saying I had very high hopes. Great ads a custom suit in 2 weeks. So it is now a suit that started in april and it is 2 days before june and still I am not finished. Each time something else completely wrong Jacket was 3 inches too long, remake of the Jacket and Shirt as it was adjusted wrong, pants needed a minor adjustment on length. Remade jacket arrived and the lining was not what I ordered, another remake of the Jacket shirt was OK but the monagram was twisted, i wasnt even going to worry about that. Jacket has now made it back so I will be trying to get in to check out if it is really done. By the way at no time did any one ever call me or email to tell me that my clothes had arrived, i had to call the and then they had to find them "oh they just arrived" no they arrived on the 17th and now its the 28th. The shirt is very nice (albeit a twited monogram) as I kept it but the added aggravation and four fittings and refits it is not worth the time. What is more than 4 hours of your time worth. The lead at the store offered me a free shirt in compensation and they said they would try to squeeze me in for the next refit read more

Got two suites made. Required numerous visits before it was perfect. staff were amazingly friendly and helpful every time. Love my suites. Will be back. read more

Chris T's standard, canned response is quite simply inadequate and unacceptable. The entire process of making these so-called made-to-measure suits is broken. As a customer, you are not provided with any insight into what they are actually adjusting, so no opportunity to evaluate if the adjustments are even correctly entered or sensible. Secondly, why should I give Indochino another chance when the original order was poorly-fitting, the in-store alterations barely altered the fit issues, and the remake only addressed 1 of the fit problems and created a new problem with the sleeve length. Incompetence is the only word that comes to mind. read more

update. short and sweet. 3 weeks later I have another bad suit. They got everything wrong. Asking for a refund.

Be warned! This company is a complete scam and waste of time! 2 different family members of mine bought almost $2k each worth of suits from indochino and everything from the quality to the service to the so-called custom fit was a complete fail. After 3 fittings, One suit had to be completely refunded as did a best that was botched by the "local" tailor. This is such a waste of time and their customer "promises" on their website are a joke. I tried to call 3x to discuss my experience but could never get through. I then tried contacting them on Facebook (privately in order to provide a last chance to their corporate office to make things right that the metrotown store failed so miserably at) only to get delayed and template type responses saying that if I wanted to discuss anything further to call them. To be fair, they did ask for our file information but clearly 6 separate store visits and approximately $1500 worth of refunds was not a red flag enough to think I needed a call. with regards to quality, the stitching is already coming out of 1 of the 2 suits that was kept. It has been worn 3 times. I wish I were kidding but sadly am not. Regrettably, we cannot waste any more time trying to deal with it and would prefer to go to a place like nordstroms, where customer service and quality sales agents will be a refreshing change. read more