Came here to pick up some PJ's pants cloths for myself. They have some cute stuff. The items here are super inexpensive. Pricing I should say surprisingly cheap. Lots of young kids and teenagers shop here. I believe that is their target customer base. OMG, if you want to try something on, the wait for a changing room is so long. The store is so busy. Service was good. read more

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Everytime I enter Metrotown through their main entrance by the bus stops, Urban Behaviour is the first store I spot and they always suck me in. They always have such a good selection of clothes that are trendy and SO CHEAP! Their quality might not be the best, but I think it's good enough for the price you pay. I more so go there to get inspired by all the looks they have their, it's always so fresh. Thankfully, they have now added mirrors inside their changing rooms so you don't have to come out everytime you want to see if something looks good! I will say if you ever go there, be ready to spend hours because they have so many options but most of them won't fit or won't look as good on you as they do on the mannequins so you will end up going to the trial rooms multiple times. Their line ups as always so long! They always have good deals though. Their staff are pretty good, never had a bad experience here. Pro tip: go to their sister brand Urban Planet which is also in Metrotown but on the second floor. They have the same stuff but it's usually less crowded. read more

As a 56-year old woman, if I were rating this store for clothing for me, I'd rate it one or two stars. But for a preteen or teen or young adult in their 20's, this is an amazing store! Sure, you can't expect to come here to get classic and well-made clothing that'll be passed down from generation to generation, like a Chanel coat, for $20. Come on! But for inexpensive clothing that'll last a few seasons, this is a fabulous place to shop. Clothing is trendy, for the most part, but I saw tons of sweaters that even I could wear. There were tons of pj's and socks and accessories, too. Some beautiful scarves and infinity neck warmers, too. There are definitely some really good buys to be found here. (Not everything is great, and for sure a lot of the "club dresses" were cheap looking and flimsy, but other items were good deals). This store is deep and HUGE. There's a mens' section but I didn't explore that area at all. There were a few employees on the floor who asked if I needed help finding anything as I wandered about. There wasn't a large line at the cash, and no line at all at the dressing rooms. My teenagers loved this store, so we'll be back. read more

Atmosphere: Large store that is organized with lots of products like the other locations. Price: Market Value with the other locations. Customer Service: Not helpful at all and sarcastic when I needed assistance finding a simple shirt cut. Lady knows nothing about basic fashion. Items: I did eventually find what I was looking for, however, no help to the sales lady. read more

I am a previous store manager of an Urban Behaviour sister store and I understand the busy atmosphere and potential lack of employees on hand. That being said, this store is always an absolute MESS. Yikes! During my most recent visit as a customer, I had multiple retail NO-NO's happen to me. First, I asked for my size of a bathing suit that was up on a tall rack, and was waved towards a stick that could get it down for me. I then used the stick to get it down and spent like ten minutes trying to find my size, I was struggling like crazy and no one even bothered to ask if I needed help. Once I got that item plus a few more I wanted to free up my hands and asked to start a change room so I could keep shopping, but the guy working there told me that I had to carry it around because the items will go missing...... lol Long story short there were shoes alllll over the ground, I was stepping over piles of clothing on the floor and watching others step on them.... I wondered how many people had stomped on the clothes I was holding ... customer service is horrible, probably the worst I've ever seen in a clothing store. Get it together "Urban Bad Behaviour." read more

had an issue in store tried reaching out to customer service chat. I was told to email a specific email address for my concern. When I sent out my email I was told to contact the same chat that had sent me to the email. I then tried calling the listed customer service number and was put on hold for one minute before the call cut out 3 times in a row at the same point. absolutely abysmal customer service practices. read more

Their sale associates are really terrible. I get that this place has cheap clothing and they probably don't give a shit because they're high-school students. Did the new parents of this generation forget how to teach their kids simple manners. Like the phrase "excuse me" while you push your way through someone sweet Jesus. read more

Service is so slow here! only 3 people in line and cashiers take forever! they need to learn how to get it together!

The store has a wide selection of clothes that are on the cheaper side, but that's about the only pros of this store. I've come in numerous times into this store, and half the time, I leave because of the huge lineups or leave frustrated with customer service. But now, I will never go back again after today's experience. This isn't the only store that does this, but this one is particularly bad at making people wait in line. Despite having about 8 cashiers, most of the time, only 3 are open. Please get more cashiers rather than having more on the floor. They were having a sale for 60% off the second item. At the cashier, the girl didn't say what my total was, nor did the machine indicate how much I was being charged. Poor user experience. As I was walking out of the store, I checked my receipt to see that the second item was not discounted. I hurriedly went back to the cashier. For some reason, she made me stand there to help the next person. Afterwards, she talked to another staff. I was told to go around to the other cashier who was helping a customer. More waiting. Then I had to give my full contact info so that they could process a refund. I'm very wary of giving out my personal information, so this was unpleasant because the error wasn't my fault! She typed some stuff, then was told to go to another till on the other side where a supervisor/manager was. She was really unpleasant and not customer-oriented at all. It was a huge turnoff. As I left Urban Behavior for the last time, my bag set off the alarm, making it look like I stole something - argh. Never again! read more

Unacceptable level of customer service. I went to the cashier to pay for 1 item, she was friendly at first and told me they were having a buy 1, get 1 for 10 cents promotion. She said she was going to hold on to my item while I go find a 2nd item, and that I can just come directly to her after, no need to stand in line again. So I came back to the same girl in 5 mins with my 2nd item and to my surprise her demeanour changed completely. She proceeded to yell at me, telling me that I "cut the line" and that it starts "over there". I was beyond confused but before I could remind her I was coming back with a 2nd item she WALKED AWAY. So I stood back in line and was helped by a different (and much friendlier) cashier. I told the cashier my first item was being held there somewhere. She asked who was helping me before and I pointed at the rude cashier. When the new cashier asked her which one my item was, she looked at me, SCOFFED, ROLLED HER EYES and said "I wasn't helping her." It was as if she experienced short term memory loss or something. At this point I sternly told her that yes, she was helping me before, and that there was a black jacket on hold. She kept denying ever seeing me. Thankfully, the second cashier found the item, with no help from the rude, first cashier. Two stars for the cashier who helped me! Even if the first cashier genuinely did not remember me (I understand she sees a ton of people every day) that was no way to treat a paying customer. I was reading another woman's review about an employee here forgetting that they let her in the fitting room and I totally got the same vibe, like everybody who works here is so miserable and robotic that they can't even tell their customers apart. It probably is a really sad place to work, in that case, I really sympathize with the employees and urge this chain to treat people who work for them better! read more

This is usually one of my favourite stores to shop in however today I was very disappointed. I went to the fitting room to try on clothes and they told me that the fitting room was closed 15 mins before closing time. I have gone in there before around the same time and was allowed to try clothes on. That isn't a very big deal to me as I understand the employees are human too and have to clean up before leaving and just want to go home after their shift. The main thing that really disappointed me was one of the employees who was either the manager or supervisor or something. She spoke to me in a very rude tone and was being super rude to the other employees. I get that work in retail can get quite busy but that is no way to treat a customer or even fellow employees. I am very disappointed. read more

I usually love this place for cheap clothes. The frequent sales make it suitable for a slim wallet and an ever evolving wardrobe from secondary to university. However, my most recent visit eliminated my desire to ever return. It was about 8PM on a Saturday (May 26, 2018), and I was waiting for the fitting rooms. I had two items in hand, and there was no one in front of me. The employee working the fitting rooms took my items and hung them up for me in a fitting room, and I proceeded to try things on. There were a pair of pants hanging on the hook inside, probably from some previous customer that didn't take it with them. Halfway through undressing, I heard banging on my door. I said that there was someone in here, assuming it was the usual checking for empty rooms, and continued. I did open the door at one point, wondering if there was anything wrong, but noticed nothing. The banging on the door then continued. I put my own dress back on, and opened the door. A man was there this time, giving me a look of absolute annoyance, telling me that I was in his room. Apparently, the pants in the room were his. I quickly grabbed my two garments and left, mentioning to him that an employee had sent me in by error. Before I could get any further with my explanation, the employee that had sent me into the room came up to me. He told me, with the same annoyance I feel from my own customers when I work in customer service, that I "ran in there myself" and enlightened me with the knowledge that the correct procedure was that I "should have just asked him for a room." I didn't understand him. I didn't understand why all of a sudden it was my fault. I didn't understand what I could have done to avoid being accused and hurt and berated for something I didn't feel like I did. I tried to say that I didn't run in there myself and that he had sent me in. He insisted that I was wrong, that I was lying, showing no shred of consideration to what I had to say. I didn't make it out of the store before bursting into tears. It's about 11PM now. I stopped shaking, stopped crying, and realized I made a mistake. I am scared of in person confrontations, so I decided against arguing this on the spot. Of course, this leaves a one sided and possibly biased story. Feel free to take my recount with a grain of salt and suspicion. Also, if there's anything I need to apologize for, it would be that I left the two garments hanging on the wrong rack out of bitterness as I left the store. Perhaps, the entire recollection can be swept under the rug to just leave my last thought: Please make an effort to listen before you accuse someone. It hurts. I never got an apology. TL;DR Urban Behaviour employee sends me into wrong fitting room, accuses me of being in wrong fitting room without admitting or considering own fault. Minor edit: added a sentence read more

Big store lots of options, busy as expected so service was slower. Witnessed who I assume to be store managers not helping but instead having a nice chat with on another while periodically taking breaks to yell at their employees (in front of customers) who are doing all the work read more

I went in last week to try on a dress I had previously seen in the store. I grabbed it in two sizes to try on in the fitting room at the back of the store. When I tried on the larger of the two sizes and realized the dresses were cut quite small, I asked the sales associate if she would grab me a larger size. Instead of getting it for me or asking someone else to get it for me, she offered to "watch my stuff" if I would go get it myself. Pathetic. I told her "no, that it was not worth it". Are the sales associates insured to be able to "watch my stuff"?? And if the girl takes her eyes off my belongings and something is stolen? Then what? What if SHE steals something? My point is not even that I believe that she had any intention of stealing anything. My point is that the laziness of this sales person is astounding. Do your job. If she couldn't leave her area she could have asked someone else to do it. Instead she wanted me to go to the front of the store, half naked, wearing a dress that doesn't even fit me well, to "go and get it myself". The dresses were at the very front of the store at the entrance. A customer asks the sales person because they don't want to do it themselves. It's called delivering good customer service. I won't be wasting my money in this place in the future. read more

They don't know how to treat customers and management has no respect for the staff at all the one Asian lady seems really nice but I have noticed her multiples times in my one most recent visits that she is rude to customers and staff I had asked the staff for her name but they had informed me they would be able to do it as it is confidential well funny thing is she herself would tell me when I had asked her please never go there they are such bad people as a team can't even ever keep the clothes decently clean like is a tornado went off read more