My 11-year-old boy purchased a pair of Crocs from Little Burgundy. Shortly after he bought them the…read morebutton that holds the strap on the right shoe broke off. We went back and asked if that is covered under warranty. The salesperson said that we could exchange them, but it could not be done that day because the store computer was not functioning. So we returned to the store the next week, but there was a different salesperson there who told us that the shoes can not be exchanged (despite that the first salesperson said that they could be). When I asked what can be done the salesperson said to phone Customer Service. I phoned a number of times but only got a recording. I tried to contact them via a form on their website, and got a message saying they will respond within 48 hours. I got a response by email about two weeks later, asking me to send photos of the Crocs "from all angles". I sent photos and Customer Service sent back instructions to do an exchange by mail. It looked like we were finally getting somewhere (but we weren't). I sent the Crocs to them via Fedex, and we were supposed to receive replacement Crocs within four weeks. Four weeks passed with no sign of replacement Crocs and no communication, so I emailed to ask if the Crocs had been sent, and if there is a Fedex tracking number to tell where they are. No response. I emailed again after five weeks. No response. I phoned Customer Service several times, and eventually got an actual human on the line! I explained the problem and she looked into it. After a lot of questions and a lot of waiting on the phone she told me that someone forgot to send replacement Crocs. She asked if I would like a refund instead. I replied, "If that will be quicker, then yes". She said she would contact the store we got the Crocs from and arrange a refund that we can go pick up. I don't know why she couldn't just refund my card instead of having me waste the time and gas to go back to the store again. We went to the store and they actually gave us the refund (and that was the only part of this ordeal that actually went right). Unfortunately, there is no refund for the gas I used for multiple trips to the store, or for all the time I spent trying to communicate with them. After two and a half months I finally got the kid's money back, so we just left the store and will never deal with Little Burgundy again.

I don't normally write a review but…read more.. Today, (November 30th, 2019) I went to little burgundy for a pair of winter boots and this employee tried so hard to find my boot and my size and made sure I was aware of the double soles etc. I'm not sure what his name is, but thank you!

The selection is pretty good. It's a young girls paradise!!…read more It's a bit pricey but there are usually good sales going we came today to get a friend's ears pieced. They get two thumbs up for being professional and sanitary

We went there to return some hair accessories my baby NEVER got the chance to use and we were told…read morethat we can't return them because she (the cashier) wasn't sure if those were used or not. Mind you, they still have the tags on them and are in brand new condition. Now before heading there I actually went to the website to make sure that we can return them so I was 100% sure that we can. She still refused to do so and she went on and said that it is "common sense" that people use them before returning and said it's just wasn't right. Is this how you do business? In the end, she did the return and told us "I'm not gonna let you ruin my day". Wow. The audacity of this girl. I have mad respect for people who work in the customer service/retail industry but this girl has zero shame on making customers feel like complete trash. If I could give zero star, I'd definitely give it to them!

I took my Nixon 51-30 in to get sized and they did no problem. I also had another 51-30 but the…read moreband was tearing, Jen is the one who helped me in mentioning I could send it in under warranty and if they could not fix it I would get a credit. she actually sent it in and a few days later called letting me know I had a $450 credit towards any Nixon watch. I debated over another 51-30 or the new Nixon Mission SS smart watch(which she mentioned I should check out as well) for about a week in which they were very patient as I stopped by the store several times to try them on. I finally decided to go with the Mission SS and she put the order in for me right away. She called 2 days later and my watch was in, They ended up sizing it 2 different times for me to get the right fit, very knowledgeable staff with excellent customer service! highly recommend this store. and Thanks Jen.

I bought a Gucci there for more than $1500. I recently notice there is some steam inside the watch…read more I took it to the store and ask them coz it says water resistant. The staff said it is water resistant, not steam resistant. I was so surprised to hear that since this is one of my more than 10 watches and none of them ever get steam inside. Another staff said they would contact someone and see if it costs to fix and noone ever called me for 2 weeks. This is my first and last watch I will buy from here. Shitty service ever!!

Great value and friendly service. I had my suit shortened and was very pleased with the results and…read morethe price. I will be going back.

Honesty. I brought in 3 pairs of pants for hemming, and when I went back to pick up. Rachel only…read morecharged me for 2 as one was already short enough or close to it. So she did not do anything with it this no charge for that pair. Most other shops would have just charged me for ,3 instead of 2.

I received a promotional email to my work email address (I am a manager of s physiotherapy clinic)…read more My fiancé and I went to the store to check out the sales since we both needed new shoes for the sun run.... we were helped by an employee named Erik.. Erik assessed how we both walk and run and fitted us for proper running shoes-- this is something no other footwear store (new balance etc) has ever done for either of us.... dyeing training for the sun run I noticed that I was no longer getting arch or shin pain and I wasn't straining my hamstring (which frequently happened in my old runners) I highly recommend this store to all of our physiotherapy clients as well as personal friends and family. Side note: Evan who I was emailing with is also very personable!

This was my first time at this store looking for proper fitting insoles due to foot pain. the two…read morestaff members I dealt with were knowledgeable, friendly, non pushy sales. Can't remember the last time someone sat on a stool opened up the shoe adjusted the lace's and placed on my foot. Truly Top notch personal service.

Cute stationary, accessory, and stuffed animals store. Cute toys and alright prices and okay…read moreattitude nothing rude but nothing too welcoming or friendly either. Just you buy your thing, pay up, and leave. There's another similar store near SilverCity in Metrotown called Piffy Bank Place

TOTO is a store hidden away in the curve of the mall near Winners at Metropolis at Metrotown. I…read moredon't usually venture this way but my sister told me about a cute shop that sold lots of great gifts and kawaii items. I enjoyed the white walls and floors, bright lights, and carefully organized display of all the items. This shop reminded me of a whole bunch of asian shops rolled into one. From unique scarves and hats to cute keychains to adorable hair clips to trendy blazers to tights of all patterns to bags to sunglasses to socks to sparkles to glitter to anything cute and whatever you can find at any asian mall shop generally. A lot of the items are priced high but then almost all of them have a 50% off sticker attached to it. Makes you think you're getting a deal... worked on me! I bought a cute white puffball keychain accessory for 50% off for $7 (originally $13). The woman working at the counter was initially pre-occupied with her cell phone and didn't care too much my sister and I were in there. However, when we asked for help she was there to assist and then carried back to her phone. I didn't mind because it relieved us of the stress with someone always looming around. In the end, a lovely new store that I'll enjoy oohing and ahhing and "that's so cute"ing at all day. Off TO TOTO TOday!

My review for this place is a little late but my experience there was great…read more I had to buy an Indian style dress for my performing arts class but I didn't want to waste my money on something I would never wear again. The owner was very friendly and helped me pick out a couple options that didn't look too over the top and wasn't as pricey. In the end, I picked out a black and gold dress and it was very comfortable and the quality was nice. I could definitely see myself wearing it not only for my performance but for other events as well. Really nice store!

If you're looking for tasteful (i.e. not gaudy, tackily-embroidered, generic outfits that make you…read morelook like a Christmas tree-on-steroids), good quality, designer Indian clothes in British Columbia at reasonable prices, this is your best bet by far. Raj collection carries a range of salwar kameezes, lehengas, and sarees, most of which are beautiful and tasteful. The owner Raj Sodhi has exquisite taste herself, and travels to India at least once a year to select the items for her store. She carries select pieces from top designers like Neeta Lulla, Tarun Tahiliani, and Rohit Bal, to name a few, and carries a large range of sarees by Satya Paul. Intermixed are more middle-range garments that are equally tasteful and unique. Although she has top end items, she is very reasonably priced for what she carries and is more than willing to barter. This is in contrast to shops such as Crossover Bollywood se where the prices are quite high and fixed. Inability to barter does not go down well with people of Indian descent! Her customer service is fantastic and although she carries top-end items, she doesn't make quick judgements based on how "expensive" you look as a means of deciding whether she should provide you with great service. She is typically quite attentive. She also carries unique and tasteful costume jewelry, shawls, and a few children's outfits. She also carries garments by Pakistani designers which you probably won't find elsewhere in B.C. The only potential downside is that her shop is very much a boutique, which means that the sizes can vary and the pieces overall are not abundant in number. However, since almost every item in her store is special, that makes a nice change from the usual chaotic, generic, overstuffed Indian clothes store of which there are far to many in Surrey and Vancouver. Her location in west Burnaby is more convenient for Vancouverites like myself, but may be inconvenient for the customer from Surrey who might expect all shops to center around the busy Payal Business Centre. However, it is worth the short trip from Surrey! In short, the best all-round Indian clothes store in the lower mainland and probably in Western Canada. If you think you have good taste in Indian clothes, you need to make a trip here and it will quickly become your favourite.

Solid 3.5 stars if you are looking for a nice evening wear or wedding dresses, both Western and…read moretraditional Chinese with the red ones. Not the same selection as Chinatown of course. Shoes on the right, no name brands. Little accessories. Casual clothing on the left. amazed they've been here for 9 years. Friendly service from Ivy, passable English.

Came here to pick up some PJ's pants cloths for myself. They have some cute stuff. The items here…read moreare super inexpensive. Pricing I should say surprisingly cheap. Lots of young kids and teenagers shop here. I believe that is their target customer base. OMG, if you want to try something on, the wait for a changing room is so long. The store is so busy. Service was good.

Everytime I enter Metrotown through their main entrance by the bus stops, Urban Behaviour is the…read morefirst store I spot and they always suck me in. They always have such a good selection of clothes that are trendy and SO CHEAP! Their quality might not be the best, but I think it's good enough for the price you pay. I more so go there to get inspired by all the looks they have their, it's always so fresh. Thankfully, they have now added mirrors inside their changing rooms so you don't have to come out everytime you want to see if something looks good! I will say if you ever go there, be ready to spend hours because they have so many options but most of them won't fit or won't look as good on you as they do on the mannequins so you will end up going to the trial rooms multiple times. Their line ups as always so long! They always have good deals though. Their staff are pretty good, never had a bad experience here. Pro tip: go to their sister brand Urban Planet which is also in Metrotown but on the second floor. They have the same stuff but it's usually less crowded.