We recently took an Amtrak journey from Seattle to Chicago on 3/10/26. We were excited for the…read morejourney and had flown to Seattle the previous day to assure we wouldn't miss it. We looked forward to our mini vacation and even booked a First Class bedroom on the train. The previous month we had booked an amtrak roomette and enjoyed it so much we decided to do it again this month on a longer route with a bigger room. During that train ride, we had excellent service in first Class ! The attendants were awesome ! They were very friendly, attentive, and happy to see ya ! This recent journey, however, wasn't even on par. Sadly because we had expectations of an awesome experience again but it wasn't even close. I will say though, in everyone else's defense, it was really only 1 person that made the trip so miserable; Jan, the lead attendant in the First Class dining car. She was not happy. Not nice. Talked down to you if you accidentally did something wrong that went against her routine. Just not polite at all. Ever. She had a cutting , condescending demeanor toward not only the passengers but her fellow co worker working underneath her as well. Everything was done like roll call. Very routine and very strict very impersonal. No pleasure in her voice at all whether making announcements or talking to you directly. Not a good experience for us as far as dining goes. Our room attendant, on the other hand, was wonderful, and expressed care for her passengers. She was very attentive and a very sweet personality. In the end, this experience set us back a little bit with Amtrak. First Class rooms are too expensive to endure the treatment we received from her 3 times daily at mealtime. Something which should be pleasurable. I do not wish anyone the misfortune to get her as their dinning car attendant. I'm not sure if and when we will travel with Amtrak again.

Ticket buying was easy if you are computer savvy…read more We won a round trip pair of tickets aboard the heartland flyer. (Part of a Christmas package) (We did an all public transportation experience and walked a bit.) We arrived about 45 mins before departure and got situated after conductor directed us where we needed to go. Lower level reservation is what we had. The chairs were comfy. Bathrooms clean! A couple of them were spacious as well. The space in the lower level car and the plugins were pretty awesome says my daughters. Took a visit to the cafe car when it opened up. Smiles from the staff. Thank you for being awesome On the return trip A Hicks - Train conductor made the girls day/night as we boarded the train some people were seated in lower with upper level seats. We got the logistics ironed out and away we are back to Oklahoma City. The ride was smooth and swift! **Only suggestions I have for Amtrak is better family friendly schedule for return trip. Leaving at 520pm was tough to plan out from the hotel standpoint...but we managed. Girls got a picture with the train driver!!! Mr Darryl did a fantastic job. We are already looking to book another train trip somewhere! Respectfully, Bryan and family Yukon, Oklahoma

It is a must to recommend this business as it is vital to public transportation. It's nicer than…read moremany other train stations that I have been too.

Since resigning from my job in Grapevine, I currently have no immediate need for the Trinity Metro…read moreTexRail service. However, there were two conductors I wanted to visit with in making my goodbyes. As a result, I boarded the train at the time my associates were working. We rode to and from the airport, having a time of fellowship all along the way. Knowing they were still "on the job", I made sure our final hurrah didn't impede their duties. Upon returning to the T&P Station, our departure was very bittersweet. Walking away from the train, I made another quick glance toward the sweet memories I was leaving. Hope you find and cherish TexRail in your heart the same way I do.

We recently took an Amtrak journey from Seattle to Chicago on 3/10/26. We were excited for the…read morejourney and had flown to Seattle the previous day to assure we wouldn't miss it. We looked forward to our mini vacation and even booked a First Class bedroom on the train. The previous month we had booked an amtrak roomette and enjoyed it so much we decided to do it again this month on a longer route with a bigger room. During that train ride, we had excellent service in first Class ! The attendants were awesome ! They were very friendly, attentive, and happy to see ya ! This recent journey, however, wasn't even on par. Sadly because we had expectations of an awesome experience again but it wasn't even close. I will say though, in everyone else's defense, it was really only 1 person that made the trip so miserable; Jan, the lead attendant in the First Class dining car. She was not happy. Not nice. Talked down to you if you accidentally did something wrong that went against her routine. Just not polite at all. Ever. She had a cutting , condescending demeanor toward not only the passengers but her fellow co worker working underneath her as well. Everything was done like roll call. Very routine and very strict very impersonal. No pleasure in her voice at all whether making announcements or talking to you directly. Not a good experience for us as far as dining goes. Our room attendant, on the other hand, was wonderful, and expressed care for her passengers. She was very attentive and a very sweet personality. In the end, this experience set us back a little bit with Amtrak. First Class rooms are too expensive to endure the treatment we received from her 3 times daily at mealtime. Something which should be pleasurable. I do not wish anyone the misfortune to get her as their dinning car attendant. I'm not sure if and when we will travel with Amtrak again.

This station serves the city of Fort Worth and it's neighbors. The station is not huge but is…read moreserviced by very nice and friendly people. I enjoyed stopping at this station and look forward to using this station again... not that I have a choice. Lol

This is the public transportation hub of Fort Worth, whether you are traveling by bus, trolley, or…read morerail. We were traveling by rail, Amtrak specifically. Traveling to Norman, OK for the night and returning in the morning. The station was comfortable and felt safe while we waited to board our train. There was even a Subway Sandwich to grab a snack before hitting the road!

Since my vehicle is out of commission, I had to disembark from the TexRail at the Central Station…read morein order to catch the Hemphill bus. Thankfully, the buses run till almost midnight. Both the station and the buses are well-lit and seem safe. In addition, I saw at least one security officer on duty. Not sure how effective the guard is, but at least an attempt is made in providing security. The buses seem fairly new or recently retro-fitted; however, they could use a good cleaning. Until my vehicle is repaired, I will gladly use Trinity Metro and the Central Station.

As with the other stops along the way, the Northside Station is very clean and well-lit…read more Situational awareness is still important; however, I would feel very safe if this were my regular stop. Consider using the TexRail at this station. There are buses and routes that connect here for mobility around Fort Worth.

This train stop doesn't have much to offer. It's kind of in the middle of nowhere, but it does have…read moresome saving graces: 1)The station is fairly clean and looks fairly new or revamped. 2) Several buses connect to this stop, so there is lots of steady traffic. 3) A huge bonus is it's proximity to the Stockyards. A short ride and you are right where you need to be to watch the cattle drive or hit the rodeos etc. 4) this stop does have kiosks that accepts credit cards and cash. The down side is there are absolutely no amenities or facilities, and that the train runs are spaced out far enough that you tend to spend a lot of time waiting.

Last took the Greyhound roughly thirteen years ago. Buying a ticket, checking in luggage, and the…read moreoverall trip was very smooth and hassle-free. The only complaint was all the stops made in between Fort Worth and Houston and the actual length of time for the trip. At least someone else was driving, and I could sleep the time away or read. Don't take if you're looking for a quick way to get anywhere; however, using the service is very economical.

My son is on tour with marching band. First time away from home. He told me to book Sunday morning…read more Turns out there is no accommodations Sat night. So I IMMEDIATELY call to move the reservation to a late night Sat bus that is cheaper. I am told I have to pay $35. I don't have that currently. There are apparently no exceptions. There are no corporate office to call. There are no offices in the U.S. I explained that my son was barley 18 and it was his first time away from home, and that I couldn't leave him without a safe place alone in Indianapolis all night. I asked my options. I was told I had none. I said you and your company are not concerned about the safety of a young person? He answered"that's right". I was appalled. I asked again. "Greyhound doesn't care about the safety of a kid traveling? He repeated..."that's right". The said they couldn't help. They can't control the computer. That I could cancel if I wanted. But that still would cost the same amount. Absolutely NO concern or customer service. I have never in 40 years been blatantly told that the customer does not matter. Please do not book with Greyhound. And DEFINITELY do not trust them to ensure your children's safe travel. I called immediately after booking. And was shook down for $40 I didn't have at the expense of my son's safety. Shame on this company EDIT- Supervisor Himae took it up on himself to reach out and solve my son's travel issue. I understand that they have policies but he took the time to listen and help me get my son home safe. It's employees like this that make the corporate world still run. Without a personal touch customer service would be gone. I appreciate his help and as long as people like this work for greyhound, they may keep my business

I remember flipping out with excitement when I lived in DFW and heard they were finally building a…read moretrain to connect Fort Worth to Dallas and all the mid-cities. The trains are relatively clean and pretty modern / up-to-date, and they travel at a decent speed (in general comparable to the BART). Overall the TRE is a great addition to the DFW metroplex but their downside is definitely the waiting anywhere between 20 minutes to an HOUR per train issue. Build more tracks & trains! If they improved in this area I believe they'd have a much higher approval rating.

They're right on schedule!…read more From Dallas to Fort Worth there was a lot of nice and maybe not so nice scenery, but it's all good. I have to remember to bring my laptop next time I go, so I don't get bored or anything. I believe they have free wifi on the train and there's plug ins underneath the tables.

I've been riding the bus for 6 years. I agree. The buses are sometimes as late as 45 min. I've…read morelearned it's a risk to ask the driver of the late bus any type of question pertaining to it being late. For those of us who rely on buses for medical appointments, work, etc, if there's a big change in bus arrival times or a change in routes, it's important that we ask the driver questions so that if there's been a change, we are able to make changes on our end. On another note, some of the drivers (rarely the men) can be very rude. Actually, some are downright hateful. It's as though they're boiling inside with rage. Just 10 min ago, I boarded the bus I ride at the same time daily. When I immediately saw the bus was not following the normal route, I thought I had accidentally boarded the wrong bus. I've been known to do that, so I walked up to the driver and asked, "Is this the #6?" The female driver responded with, "You got on the bus. YOU saw the number." ('Yes' would've taken SO MUCH LESS EFFORT!) I tried again, saying, "Well, I thought it was 6, but we're going down different streets." Waiting....,,. "So...is this the...are we having to take a detour?" The bus was now entering into an area which would no longer allow me to switch buses easily. At this point, If I was on the wrong bus, I'd arrive at my destination at least an hour late, and could expect to walk a mile to the appropriate bus stop. I was still standing up front next to the driver. Waiting. Then she said, "Can't you see that big 'ole truck down under that bridge?" I quickly looked to my left & then my right....in search of a big 'ole truck under a bridge. Because I possess the skill of "putting 2 & 2 together", her response put me more at ease; although, because I had not yet been able to locate a bridge NOR a big 'ole truck, I didn't feel I was out of the woods yet, so I put on my glasses for a look into the far distance. Nope. In my offense, I ALWAYS find Mario. By now, I'm thinking the same thing you probably are...'SURELY by now the driver would've told me if I was on the wrong bus!' So, I walked back to my seat & sat down. The bridge and big 'ole truck? It had been half a mile and 3 turns ago. No wonder! For the remainder of the ride, I put my phone in my bag, sat quietly...and thought. What makes a person do something like that? What could she possibly gain from it? She must be miserable! And OFTEN...cuz it's by far the first time she's picked me to unload on. Hum...I must look tough. Like someone who can 'take it'. Someone you don't wanta reckon with. I'll take that.

does trinity metro go anywhere? I put in 2 different addresses of where I needed to go, and it said…read moreout of zone. No wonder it's so cheap, because they don't go many places. Worthless

I want to add the caveat that this happened during Thanksgiving weekend, so a grain of salt is due…read more I booked a cab the night before so I could be sure a swift, easy to trip to the airport. I was concerned that, given the early hour and holiday weekend, a ride share wouldn't be as reliable as a licensed cab. The 6 AM cab was booked, I received a confirmation number, and I went to bed. The next morning, however, things took a turn. At 6 AM, with no cab in sight, I called the support number. The automated voice read my address (somewhat incorrectly) and then hung up after asking if I wanted to talk to an operator. I called backed, only to have the same thing happen. Then window from "press 0 to speak with a human" to hanging up was about 1.3 seconds. On round three, I got through to a young man who sounded a little harried. I asked about an eta for my cab and he said he didn't know. A driver would "pick up the ride" in any minute, since they were all just starting their day. I asked what he meant by "just starting their day," since I had booked and confirmed a pickup for 6AM. If the drivers only started at 6 and needed to be dispatched first, why was that even an option? I would have pressed further, but at this point the operator decided to hang up. It's now 6:10, and my flight is still leaving at the same time, so I'm getting a little worried. Then I get a new text. My driver has accepted my order and will be there...in 13-15 more minutes. I called the operator again to ask what was happening, but the automated voice seemed to be on the fritz as well (based on the other employees, she was probably just starting her shift). I opted to cancel the service and go with someone a bit more reliable.

I called 2 times for an taxi. Guy said he would send one now the driver never came. I called again…read moretelling what happened. The same dumbass answered and told me the same. No driver ever came, I waited another 2 hours. I was so late to work so mad. Yellow can needs to be put off of business for good!!!!