This system is crappy and the higher ups do not give a sh!t. Busses are late or missing every day…read morelike clockwork. The drivers go uncaring and not reprimanded for it. They will literally spead up, leaving stops 5+ minutes early, just to stop at a gas station or fast food place for 20 minutes, making you late. The phone people have no clue and are very rude, the complaints go ignored. I have put in a complaint at least 3 times a week for the last 7 years and the most I've gottenfrom them is a free one day pass... Even the security is rude. They lock up at 9pm. At 8:54, I was stuck because the busses failed again, and I asked them where I could use a bathroom cause the doors were locked early. SECURITY TOLS ME TO PEE ON THE GROUND. Not kidding. 1 star is generous, -5 is to light even. Time to cancel city contracts and book a new transportation system. ​

does trinity metro go anywhere? I put in 2 different addresses of where I needed to go, and it said…read moreout of zone. No wonder it's so cheap, because they don't go many places. Worthless

Last took the Greyhound roughly thirteen years ago. Buying a ticket, checking in luggage, and the…read moreoverall trip was very smooth and hassle-free. The only complaint was all the stops made in between Fort Worth and Houston and the actual length of time for the trip. At least someone else was driving, and I could sleep the time away or read. Don't take if you're looking for a quick way to get anywhere; however, using the service is very economical.

My son is on tour with marching band. First time away from home. He told me to book Sunday morning…read more Turns out there is no accommodations Sat night. So I IMMEDIATELY call to move the reservation to a late night Sat bus that is cheaper. I am told I have to pay $35. I don't have that currently. There are apparently no exceptions. There are no corporate office to call. There are no offices in the U.S. I explained that my son was barley 18 and it was his first time away from home, and that I couldn't leave him without a safe place alone in Indianapolis all night. I asked my options. I was told I had none. I said you and your company are not concerned about the safety of a young person? He answered"that's right". I was appalled. I asked again. "Greyhound doesn't care about the safety of a kid traveling? He repeated..."that's right". The said they couldn't help. They can't control the computer. That I could cancel if I wanted. But that still would cost the same amount. Absolutely NO concern or customer service. I have never in 40 years been blatantly told that the customer does not matter. Please do not book with Greyhound. And DEFINITELY do not trust them to ensure your children's safe travel. I called immediately after booking. And was shook down for $40 I didn't have at the expense of my son's safety. Shame on this company EDIT- Supervisor Himae took it up on himself to reach out and solve my son's travel issue. I understand that they have policies but he took the time to listen and help me get my son home safe. It's employees like this that make the corporate world still run. Without a personal touch customer service would be gone. I appreciate his help and as long as people like this work for greyhound, they may keep my business

Less hassle compared to all the check - in at airport. But it's not always on time. The seats and…read morespace are very comfortable and clean....

Came in to get a bus pass for a single week while my car is being fixed. All I wanted was a…read moreto/from week long pass for a single area. Looking at the costs, it should have been like $40. The teller was overly passive as if I were a total idiot, and then kept suggesting that I get a $120 month long pass. There was no need since I only needed a week. Costumer service was a disappointment and the bus routes are on time, but the drivers are hit or miss. Actually had one jump off in the middle of the day and run into a convenience store to get a drink while leaving the bus running during our route. I dunno, still all needs work.

I use to go on The T buses and i hate it. I could not get done what i needed too and the bus routes…read moresuck like it only came by once every hour and by the time you got on it takes you like an hour to get somewhere that's only like 5 miles away and the last bus that came was at 7 P.M. also i did not feel safe when i went on it. You can't even get a job on the T and if you do it's really hard, i think your better off running or ride a bike to get to point A to Point B. I think the city of Fort Worth,Tx and The T need a Rail system like the DART Rail in Dallas,Tx I don't taking the TRE or the Dart Rail but not the bus.

Our group had the absolute best time. I rented this for a surprise party for my husband. The bus…read morewas on time, so clean, and the most fun. We drove around for a bit to enjoy the karaoke on the bus before exiting for our destination. I truly cannot recommend Chico enough; our family is already planning for the next time we can do this!

What a fantastic idea for an evening out! My wife surprised me with a party bus birthday party. We…read morehad 14 people and had plenty of room. Our driver was amazing. Very laid back and the ride to the bars was very smooth. We took the bus to a couple of bars in Dallas and had a fantastic time. The bus had cool lighting and a great sound system. We were able to do karaoke and the bus had a mic for everyone that wanted to sing.

Herzog is the contractor running the TexRail and TRE. They are very professional and ethical in the…read moredischarge of their duties. So far, I have yet to have a bad experience riding to and from Fort Worth for work in Grapevine. Check out these two modes of transportation. It's cheaper, more relaxing, and not that less convenient in lieu of driving.

Think twice before applying with this place. This place is VERY TOXIC, the terminal manager will…read morelie to your face and the nepotism is obvious, along with serious micro management... They take on way more business than they can handle and expect it to be covered when it can't. Don't let anything run out...

Absolutely the worst customer service I've ever experienced. Salesperson promised an easy moving…read morebut it was far from that. He promised they would be at our house by 8:15 Saturday am but the driver called me and told me they would probably not be there until Tuesday evening. Of course that was after they cashed my $700 deposit. My salesperson was now out of the picture and I was now with Jamie in customer service. I got no where with him as he couldn't give me a day and time of when they would arrive only a three day range. At that point I cancelled and lost my deposit. terrible service and company

Five stars all the way!…read more We used this car service to take my daughter and her friends to prom, and everything was flawless. They were right on time, kept in constant communication, and made the whole process stress-free. The vehicles were spotless, and the drivers were incredibly kind and professional. Truly superior service--I wouldn't hesitate to use them again!

Scott has a an amazing customer first mentality which he delivers every day! You will walk away not…read moreonly feeling valued & appreciated but knowing every ride will be treated professionally!