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    TSA PreCheck

    4.0 (3 reviews)

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    American Airlines - Delayed. Gate changed. Plane changed. Seats changed.

    American Airlines

    1.5(2.2k reviews)
    0.2 mi

    I made a reservation with American after not flying with them for years. I wanted to secure the…read moredeal I found so I went ahead and booked with my frequent flyer number of 10 years old to find out that my profile still had my maiden name. My mistake - I immediately changed my name with the supporting documents and it was changed in a few days in the app. It wasn't until a few weeks later when I checked in, I realized my name never updated so I tried calling AA and they said it airline had to handle it. So the day of my flight, I visited DFW with my marriage license, old and new passports and a smile and I was greeted by Michelle at the AA counter who at first was welcoming, then her mood changed when I asked for help with my name change. She replied with a "why did you check in if it wasn't correct?" I thought ... because I want to still check in on time and I was told I needed to see a desk agent., which I politely told her and informed her that I had all supporting documents. She informed me that she may not be able to get my same seat or a seat at all since she had to un-check me in, and I said that was okay, I just want to make sure everything is correct and connected. She didn't reply much after that, but I still proceeded to be very kind. I ended up with the same seat, same boarding position and the flight was in no way full. I had no other trouble, but her demeanor was a little much for something that ended up taking her 3 minutes to fix. Oh well!

    So far the experience hasn't been great today. We boarded our flight to China and had to disembark…read morebecause the engine wasn't working, leading the a/c to also malfunction. They are currently in the process of fixing the issue. Our flight was expected to leave at 10:40. We got stuck on the plane in the heat for 30 minutes. Now we are waiting for the issue to be fixed in order to embark once again. Tentatively the airline stated that we should be boarding now but we still are awaiting. The staff on our flight were all nice and accommodating. They were also very hot and obviously have nothing to do with the issue. Hopefully this problem is fixed as soon as possible. We have a wedding to get to so hopefully everything isn't delayed any further. On July 1st our flight got delayed an entire 24 hours. We were issued a $12 food voucher and a hotel voucher that was actually a motel with a foul odor. The shower was disgusting as well. We ended up booking a different hotel out of pocket. We were told that our flight was re-scheduled for 11:15 am for July 2nd and that there shouldn't be any more issues. We were also told on July 1st that we can go down to baggage claim if we wanted our luggage and that it would be available in 30 minutes to an hour. Once we got downstairs they said our luggage was not available for another 30 minutes to 5 hours. The staff at American Airlines baggage claim were extremely rude and dismissive. We never ended up getting our luggage because they did not have an actual estimate of how long it would take. Day 2 of our flight being delayed. We arrived at the airport and it seemed like things were looking up. We get to the gate and are awaiting for everyone to be able to board. As we're waiting we're told once again today that our flight will be delayed 45 minutes now because the plane is having the same issues with the a/c not functioning. They also stated that it was a different plane, how can a totally different plane have the same issue occurring. It does not make any sense. Now the airline is saying that the plane is out of service. They stated that the plane is coming from the hangar and it will take 30 minutes. Out of no where they say that we have to go from Gate D33 to Gate D65. Now they are saying that we have to wait 6 hours for our new flight with a new plane. So instead of our 24 hour delayed flight leaving at 11:15 am, we are now scheduled to leave at 6:00 pm according to the updates we have received. I am extremely disappointed and do not ever want to fly with American Airlines again. We are flying to China for a wedding and have had to cancel multiple reservations that were made in advance and it's also looking like we are not going to make the wedding. This is absurd and has affected all of us traveling emotionally and physically.

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    TSA PreCheck - airportterminals - Updated July 2026

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