Chris was persistent in making sure it was resolved before he felt satisfied with the outcome…read more He also spotted a few other issues that were obvious and needed addressing.

This started out a simple power steering line replacement. From the first interaction. We were put…read moreoff and treated like he is too busy and unimportant. The final straw was him saying he's going to get a hose clamp and he'll be back. He did not return and my car is not working and actually worse. Not happy with the way we were treated secondary. Not confident in his ability to schedule a job and finish it. He is a likable guy but likable doesn't fix cars unfortunately. Get your schedule in order and stick to the job until finished. Customers appreciate diligence.

Had my car washed today and the lady that helped nice but after getting in my car after there was…read morelint from the towels all over the inside and outside of the car. The dash and console was cleaner going in then coming out.

Hey, great carWash where they can wash your car for fifteen dollars. Tree vacuum so available. Also…read morehand dry your car.

The techs at Tom's auto service are amazing! Very knowledgeable and helpful…read more I'm an Oregon native but currently live in California. I was up visiting in grants pass when all of a sudden, a terrible noise was coming from the front right of my engine bay. Not knowing the exact cause, had my suv towed into Tom's early on a Monday. By Monday afternoon they knew what was wrong, had the part is stock and could get me back on the road by end of the next day. They were even complete early and upon pickup, the tech showed me the broken fan from the radiator fan assembly that was basically wobbling away making quite the ruckus. I am so thankful that Tom's was helpful, knowledgeable and quick. They did come highly recommended by some friends so I'm glad I trusted them. If needed, will definitely take vehicles back to Tom's.

Worst Brake job I have ever had. Brake dust everywhere and they screech as new brakes. I called to…read moresee about a refund and I was rudely told no and to deal with it

OMG! This place saved me today. Shout out to Jared!!…read more I had just started my first leg of a solo two day trip from Oregon to San Diego. I need to also mention that I have never done a road trip before. I was only a couple hours into my drive when I got a "low engine coolant" warning from my car. Panic stricken, I pulled over and managed to find that this place was close. Jared let me know that they could rearrange their schedule and check my coolant levels quickly. Fortunately, they found no leaks and only needed to top off my coolant. I was there a total of two hours. Excellent service! While I waited some exceptional things I want to point out about this place besides the service and friendly staff. The place is very clean. From the front desk, coffee station, and waiting room to the bathroom. Very clean. In the restroom, there was a lovely small basket that contained various travel size items from combs to pads and tampons. If you were traveling, they were free to take. I helped myself to an Emery board. In the waiting room, they had an area with books that were free to take if you so wished too. This place is a gem and I feel it is very community oriented. If I ever have a problem in this area again, I know exactly where I'm bringing my car.

Driving from Canada to Napa our Toyota sequoia stopped on I-5 north of Grants Pass. Thanks to AAA…read morewe were towed to Kelly's where they replaced our radiator and had us back on the road in 2 1/2 hours. We are so grateful for the fast and effective service!

We just purchased a 2026 Tiffin Allegro RED and wanted some stability, steering and ride…read moreimprovements. When we discovered Henderson's Line-Up developed SuperSteer I knew we had to visit Grants Pass. We did SuperSteer, Koni shocks and airbag motion control units. Wow. Great decision. When we left I thought I grabbed the wrong Motorcoach. Jesse was so accommodating. The only time I heard the word "no" it was in front of the word "problem." We had lunch at a very nice restaurant walking distance from Henderson's. When we told our server why we were in Grants Pass she said many people who come intell her the same thing and they come from states all over the place to visit Henderson's. There's no doubt why.

The constant question I have when getting work done at Henderson's - why can't all shops operate…read morelike this? Every person I dealt with was friendly, attentive, and knowledgeable. I was kept informed at every step and all the key people (service manager, mechanic, front desk) were on the same page. The work was done as requested in the right timeframe. One glitch was immediately identified and solved. The work and waiting areas were great, and hookups were provided for an overnight stay during work. We are thrilled with how our RV coach handles. I can't recommend them more highly.

Great service. See my photo I shared for my full review…read more This site wouldn't let me post due to the length. Quality of work was amazing. They found a bubble on a tire that had nothing to with why I was there. Quoted price from other places were 30% higher than Gil's. For not only the prices, it gives you a peace of mind for you and your family.

I had my value gasket replaced here. I also scheduled a follow up appointment to get other work…read moredone. I drive to work to pick up my stuff, I left in the work truck. On my drive, the radiator hose blew off. Not having any tools with me. I called for help and get my car towed to my work. I reattached the radiator hose and filled the radiator with water. I tried starting it and sounded out of time and won't start. I tow it back to the shop and have them look at it. They tell me that It's complicated and I need to take it somewhere else. I'm really not seeing the value of what I paid for.

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.

Been going to Curtis since I moved here 8 years ago on a word of mouth referral and never looked…read moreback!!! Ray Houck automotive is the BEST MECHANIC SHOP IVE EVER BEEN TOO! I'm a single mom can't waste time or money and he doesn't mess around with either!!!

The best best best! Auto mechanics in town. I have been…read moregoing to them for 3 years. Multiple cars, and I'm NEVER disappointed!! Kurtis and Beorn are professional and easy to work with. I'm so grateful to them for the care of my cars!!!!

The guys down there have been excellent with the repairs to my old truck, i will never go anywhere…read moreelse as long as they keep doing what they are doing.

I have taken my car to them several times. They have always treated me fare and did a great job. I…read morehighly recommend them.

I have taken my cars here for 20 years and now my adult children take their cars here. We have…read morealways had the best service. This shop is fair and honest and reliable. I have peace of mind when I take my vehicle in for service. I cannot say enough about this shop and their integrity which is of the upmost importance to me. When taking my vehicle in for repair it's a plus knowing I can fully trust what I am being told my vehicle needs. They do a great job and stand behind their work . Thank you Chad for years of excellent service! Debbie Bell

This shop is a nightmare!! They act like they're giving you the best deal at worst Auto, while…read morejimmy rigging and putting parts on backwards. I reluctantly brought my truck back after horrible communication to once again have my springs not put on correctly, a pad was placed on crooked and The bolts were not the right fit the first attempt and both times not torqued to safety. The reason I brought my truck in, it had been making a weird sound and never did they figure it out. Do not trust this shop with your vehicle as my truck has had so many issues after being worked on at worst Auto!! This experience has been so stressful and also very frustrating . Thank goodness, an honest shop has helped with trouble shooting and figured out the Best solutions and repairs . All my truck needed was lube for the yoke!! it was such an easy fix, what a shit show this has been!