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    Unilab Quest Diagnostics

    4.0 (1 review)

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    9 years ago

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    Diagnostic Medical Group of Southern California

    Diagnostic Medical Group of Southern California

    2.0(85 reviews)
    3.6 mi

    Shout out to this location from the moment I booked the appointment, to the time I went for my…read moreappointment. Everything was seamless and hassle-free. I was worried after seeing the poor ratings and hoping my experience will be okay. Thankfully it was more than okay! When I called to book an appointment, I spoke with a nice staff (forgot her name) and she booked my appointment after checking I was in the system and obtaining my insurance information. After booking, I received a text message to complete some forms prior to my appointment - which took a few quick minutes. Appointment is approaching within a few days, I get a text with address info, my appointment date and time and what my copay will be. Plus, to confirm my appointment. I forgot about this text and they called me later that day for verbal confirmation. The appointment day comes and I have an early 9am morning appointment. The reminder does mention to come 20 minutes earlier. Parking in the morning is okay, but I can imagine it getting full for afternoon appointments. They open at 9, but people are there before 9 because 1st come 1st serve basis for their X-RAYS, etc. but for US it's by appointment, so I was seen right at the dot after checking in. I did have to fill out a form to provide my updated address and also paid for my copay before going in. The US technician was Sage and she was friendly, quick and got me out in 15 minutes. No frills! Overall, a positive experience and I believe they are trying their best to serve their customers to their best of their ability. Imaging centers always have a wait but I'm so glad they honor the services that has appointments scheduled!

    What a rude encounter after walking inside this morning. I didn't even hear a greeting. The first…read morewords the gal working in the front desk said was to see my ID, ask for my appointment time, then payment plan with either cash or credit card. She looked unhappy! It was funny though, but yet still annoying. The front desk at the x-ray department in the same building is much nicer when I went for X-rays. Anyhow, this diagnostic office have to separate departments. X-rays in front of the building, and MRI in the rear. I don't know why this place is always so busy with people. Are they that busy that they don't need your business anymore, therefore they're so mean? Not sure, but seems like it. Their technicians are more friendly. Very professional about what they're doing. Also very careful about you not getting radiation nor a shock. Each room is equipped with a machine for x-rays or mri. It's also well ventilated. Parking is bad horrendous. The parking lot is small, and is usually filled. I'm glad a security guard keeps an eye out. Overall, the staff does their jobs accordingly. I just don't understand why the front desk people are always so mean and rude. We get anxiety coming here, and unfortunately they make it worse. I've Been here a couple times already for both x-rays and an mri. Not a pleasant environment place to be. It's too hectic from both the office staff and the people. Thank goodness the technicians are nicer.

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    Diagnostic Medical Group of Southern California
    Diagnostic Medical Group of Southern California
    Diagnostic Medical Group of Southern California

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    Diagnostic Medical Group of Southern California - Front Entrance

    Diagnostic Medical Group of Southern California

    1.6(134 reviews)
    5.0 mi

    The office staff was efficient. Technician was on time, friendly and helpful. Office waiting area…read morehas a lot of seating. There's lots of parking in the rear.

    Terrible experience and poor service…read more I went to my orthopedic doctor appointment today and brought the MRI CD from this DMG location with me. My orthopedic doctor told me the CD was empty and that there was no report on the disc at all. He suggested that I go back to DMG to either ask for a refund of the $15 fee or at least get a printed copy of the report. I arrived at DMG around 2 PM. Unfortunately, the staff members were not very helpful or friendly. They simply told me to sit and wait while they checked the issue. I had another appointment at 3:30 PM, so after waiting for about 30 minutes with no update, I had to go back and ask what was going on because I didn't want to miss my next appointment. They told me they were making a new CD and that I needed to give them time. I explained again that I had another appointment at 3:30 PM, but they just kept telling me to wait. Eventually, they gave me a new CD, but honestly, I didn't want to risk another problem. So I asked if I could also get a printed copy of the MRI report in case the CD still didn't work. The staff member initially told me they don't provide paper copies. I was confused because clearly they are able to send the report to my family doctor, so why can't I, as the patient, get a copy of my own report? After going to the back office, they finally gave me both a new CD and a printed copy of the report. But honestly, why is asking for my own MRI report treated like I did something wrong? I was sitting there waiting for over an hour for the CD after the MRI screening in March 2026, and ended up they gave me an empty CD? Does it make any sense?

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    Diagnostic Medical Group of Southern California - DMG

    DMG

    Diagnostic Medical Group of Southern California - Parking spot for employees

    Parking spot for employees

    Diagnostic Medical Group of Southern California - She should work in jail.

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    She should work in jail.

    Huntington Hill Breast & Imaging Center - Waiting room

    Huntington Hill Breast & Imaging Center

    3.3(82 reviews)
    9.8 mi

    As a patient, I had a great experience at Hill Huntington Diagnostic. Front desk was friendly, and…read morethe whole team was professional and caring. Really appreciated it.

    I came here for a mammogram and the actual exam itself was fine -- the staff at the office treated…read moreme well and the process wasn't bad. Where things completely fell apart was the follow-up and customer service. A few days later, I received a letter from Huntington-Hill Breast & Imaging Centers saying I needed additional imaging and to call their number to schedule. Naturally, that was stressful to read -- getting a callback after a mammogram is scary. But when I tried to follow the instructions, their phone/AI system was awful to get through. After being transferred around and spending way too much time on hold, I was finally told that they don't even do the test the letter told me to schedule there. Instead, I had to call my doctor to be referred somewhere else. This made no sense to me. Why send a letter directing patients to call you to schedule if you can't actually perform the recommended imaging? It feels careless, especially considering how stressful breast health follow-ups already are. To make matters worse, when I spoke to a staff member, she said she had no control over the letters. I get that it's not her fault personally, but the system is broken -- and patients end up paying the price in stress and wasted time. Overall, the in-person visit was fine, but the communication and phone experience were really disappointing. If you're going to send out official medical letters, they need to be accurate and align with what your office can actually provide.

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    Huntington Hill Breast & Imaging Center - Meet our Imaging Center Manager! Where 5-star service is our top priority!

    Meet our Imaging Center Manager! Where 5-star service is our top priority!

    Huntington Hill Breast & Imaging Center - Private patient dressing rooms

    Private patient dressing rooms

    Huntington Hill Breast & Imaging Center

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    Unilab Quest Diagnostics - diagnosticservices - Updated May 2026

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