By this point I've fully accepted that I'm just trying to hit every H&M in the city for reasons I…read morecannot explain. This is what my life has become. In my defense, I do like their cheap clothes, but you absolutely get what you pay for. Give it one or two washes and watch your new shirt change shape and quality before your eyes. Disposable fashion in the most literal sense. Honestly, I mostly ducked in here to escape the sights, sounds, and wall-to-wall tourists of the Theater District for a few minutes. On that measure, it succeeded. As a clothing store, it's the same as all the others. Three stars, a running theme.

The pro for me is the stores hours. It was after 10pm the other night and I popped in to look at a…read morefew things. It's nice to have the option to shop that late at night. But, while it's a big location it does seem that I hardly ever find anything. On this trip they had phone cases marked down to $2 and a few accessories on sale. Seems they can't compete with other H&Ms I've been to that have many clearance racks. Service leaves something to be desired. No one's ever asked me if I need any assistance and no one ever seems to be in a good mood. Bottom line for me is it's nice to have somewhere to browse late at night but I wish there was more to see.

Over the past few years, I have purchased several fitted dress shirts and two $2,500 Canali suits…read morefrom this location. My last shopping experience for my second suit, unfortunately, made me not want to return. My first experience was with Michael G several years ago. He was extremely nice and helpful, showing me options and explaining the differences in the fabrics and where they were made. The fitting experience was great. I felt good at the end, making a big purchase. Later, I called to get some fitted dress shirts, and they had all my information on file. I trusted Michael and had him ship them to me; I didn't even need to come in; it was a very premium experience. The second time I purchased a suit, the experience was exactly the opposite. The woman who helped me seemed uninterested. She really didn't want to help at all. Given her brash, unenthusiastic behavior, I was hoping to go through the process myself, so I asked if she could pull up the profile Michael had made for me. Turns out they only save the customer measurement details for a year now. Seems ridiculous to save money on basic data storage rather than keeping customer records to expedite and provide good service. When I was trying on the suit, I felt rushed, and she never made me feel confident, which is always appreciated when making a big-ticket purchase. She didn't show me options or explain anything beyond saying the old color I had was no longer available, and the one I was holding was the new version they carried. When I received the suit 2 weeks later, the alterations were sloppy as well. Loose threads and not packed well. You'd think it was a $200 means warehouse rental I received. Just got another suit this month and found out I can get a made-to-measure custom suit in Soho for 30% less! They lost a lifetime customer, as I have been buying suits from Nordstroms since I lived in Chicago starting in 2014.

I have to note here, I was in over the weekend and saw a floor manager lecturing another employee…read moreabout getting customers to sign up for the "Nordy Club"... the manager was really on him, talking about how the guy made a $900 sale and how he really dropped the ball, etc... Needless to say I wasn't impressed by this--you *never* call out an employee in front of customers as he was loudly doing. I wasn't the only one who found it unprofessional; there were at least three other customers in earshot and I heard one make a comment about it. The salesman helping me out was fine and attentive enough, but we were all cringing. Get it together, Nordstrom Men's Store!

Amazing person working there just helped me secure a pair of shoes I've been eyeing for 3 months…read morethat had sold out online. Shout out them for going above and beyond!!

Not very friendly. I said "Hi" when I walked in and was met with a blank stare . I get it . It's…read more crappy neighborhood but I went before dinner and was respectfully dressed .Doesn't matter I guess . I was going to go on their site, but was warned against . Oh well .

In search of certain clothing items brought me to Nordstrom Rack, which by the way my be the second…read morestore in the city. What happened to all the other locations? Moving along, went to the store on a busy Saturday afternoon, and there was indeed a great selection of clothes that i was in search of. The downside is that the dressing rooms don't have a seat inside and due to a knee injury i had to wait a long time for the only stall to become available. The dressing room area is extremely busy and the staff appeared overwhelm with the consumption of clothes left behind by customers. The space in the store is good, nothing appears cluttered or scattered and the floors are kept clean. Needed to use the restroom and that is also an area that only has one per gender and the lines become a bit much. Due to the restrooms overuse it definitely requires additional cleaning to maintain it clean and stocked with toiletries. Overall ok experience, I was not asked if I needed assistance by a staff member.

Online pieces are very unique and affordable The quality is…read moregood and fashionable We can find designer look for every one

Kayla Luke at YSL was incredibly helpful curating a lovely gift box for my partners birthday going…read moreabove and beyond to find the right gift wrapping and product suggestions. If everyone was as fantastic as her in customer service then you'd have no complaints. Thank you again Kayla!

Experience! I went to Macy's Herald Square just to browse and had the absolute pleasure of meeting…read moreNjeri "Jeri" Haywood at M.A.C. Cosmetics on the lower level. From the moment she greeted me, she was warm, friendly, and genuinely interested in helping me find what I needed. I mentioned I was looking for new makeup for an upcoming trip, and Jeri went above and beyond. She gave me excellent recommendations, helped me put together the perfect combinations, and even taught me a few things that I'll definitely carry into my makeup routine moving forward. What stood out most was her patience and professionalism. Even in such a busy store, while working alone, she managed multiple customers flawlessly and with ease. It was honestly impressive and beautiful to watch her handle everything so smoothly without ever making anyone feel rushed. On top of that, she made sure to tell me about current promotions, which helped me save tremendously. I ended up purchasing all of her recommendations and couldn't be happier. Jeri made my shopping experience exceptional, and I will absolutely return to see her again for future purchases. Highly recommend! RR (Aruba lady)

I had an excellent in-person shopping experience at the Cockpit USA NYC Showroom purchasing the…read moreR.A.F. Sheepskin Bomber Jacket Z2109. The jacket itself is outstanding--beautifully made and built with real attention to quality. Stephanie made the experience even better. She was highly knowledgeable, patient, professional, and genuinely helpful throughout the process. Buying a jacket like this in-person was important, and she made sure the fit, feel, and overall purchase experience were exactly right. Cockpit USA has a showroom experience that matches the quality of its products. If you are considering one of their aviation jackets, I highly recommend visiting in person. Be sure to schedule an appointment a few days in advance. This was a first-class experience from start to finish.

Excellent experience at Cockpit USA!…read more I visited the showroom looking for a B-3 jacket, and the experience was outstanding. A special thank you to Stephanie, who provided exceptional customer service. She was welcoming, knowledgeable, and patient, taking the time to explain the different B-3 models and helping me find the perfect fit without any pressure. The quality of the jackets is exceptional, and Stephanie's professionalism and kindness made the visit truly memorable. If you're in New York and looking for an authentic B-3 flight jacket, I highly recommend Cockpit USA. Ask for Stephanie--you'll be in the best hands!

I visited the DC store to order nice fitting suits for me and my thin 20 year old son. I have a…read morelarge chest in relation to my hips so off-the-rack suits are a mismatch to my 42R coat and 32x30" pants. I measured myself and got some very nice suits in the past. However, if you can be professionally measured, do that and use the measurements. You can get a suit here at retail that is equivalent to a $3-4,000 suit for _ $1,000-2,000 depending upon your fabric selection.

Very disappointed in this company. After reading all the reviews, I was sure they would provide…read moregreat quality and service. However, that wasn't the case for me. I ordered 4 shirts for my husband last August, and 2 of them were made from their most expensive fabric. After just 3 months, one of the shirts developed a huge tear--not even at the seam, but right in the middle! I only professionally dry clean all the shirts, so it's highly unlikely this happened due to poor cleaning techniques. The shirts from other brands are holding for years. I've reached out to customer service twice (!!!) and never heard back.

If you come to this UNIQLO location and haven't visited others, you are getting straight up…read morespoiled! I typically go when Im in Honolulu as we don't have UNIQLO where we live so I always make it a point to stop here when in NYC. The store is gorgeous and huge, three stories including a coffee shop on site! The last time I was here was in the dead of winter so I bought a few pieces from their thermal line which kept me warm all weekend long! Walk around the store, look for sales and special pieces. Become a member, download the app and you get discounts! Surprisingly friendly staff that's helpful, was not expecting that in the heart of NYC.

This 5th Ave location is known as the flagship store in NYC. Additionally, it's the largest Uniqlo…read morestore in the entire US and considered as one of the largest in the world. Has three floors in total in which each floor caters to different categories like heattech + men's + women's + children apparel + graphic tees. There's even a Uniqlo coffee shop on the 2nd floor. A large fake Christmas tree is placed in the center when first walking inside through the entrance. Then, a huge red escalator of heading up and down to each floor is behind the tree. Additionally. everything's either being neatly organized or stacked on most of the shelves and inside drawers except for a couple of areas here and there. The price range is reasonable for most apparel items besides the thick puffer jackets + sweaters + graphic tees. Even though there seem to be signs for the fitting room and cashiers/self-checkout, it's still pretty confusing to walk around and find stuff imo because of how large the Uniqlo space is. I have to flag down and ask different staff about the whereabouts of cashiers as I'm paying with cash. There's a bit of a line for those paying by cash despite several 5-6 cashiers being present while no line at all for self-checkout (card only). No line for the fitting room though. Generally, staff is shown as helpful + amiable + patient in a professional manner towards customers. My favorite section is probably by the heattech area. There're 3 various heattech types of warmth for both adults and children. Of course you can wear whichever layer as you please at the end of the day. All the desired temperatures are simply suitable for preferred reference anyway. The Original (Mild Weather) - 5°C to 20°C or 41°F to 68°F Extra Warmth (Colder Days) - -5°C to 15°C or 23°F to 59°F Ultra Warm (Extreme Cold) - -20°C to 10°C or -4°F to 50°F I think The Original layer of heattech is already pretty warm for the 30s-40s temperature here in NYC. The fabric is the thinnest in material. Very comfy to wear without being too stuffy on the inside. I bought two long sleeved heattech pieces today ($19.90 each). They also come in different colors and styles that might be suited to the personal taste of each and every customer. I'm not sure if they have a restroom for the public, will have to search for it next time...