Great experience at Undefeated! The store has a great selection of sneakers and streetwear, and the staff was friendly and helpful. Everything was clean, organized, and the overall vibe was on point. Definitely a place I'll be coming back to. read more

Unimpressed as well by the four blasé staff members (doing nothing to get a sale) While the selection is quite remarkable, the experience left much to be desired. Not the best place to feel welcomed or appreciated as a customer, given the appalling lack of salesmanship and stamina. read more

hours need to be fixed... came on a regular Thursday and they turned me away around 6:05 when they're meant to be closed at 7. online says they're closed at 7 and on the window itself it says closed at 7. confused and disappointed, but looking at the reviews can't say I'm surprised. read more

I called the LaBrea store today looking for a specific Dodgers hat. I was told they had it and it would be held for me. When I got there they didn't have it. They told me the store in Silver Lake had 3 of them in my size. I drove there only to be told they had been out of stock for a while and they had no hats in any size. They called the Glendale store and apparently they have one in my size. The sales person told me that I would have to come back tomorrow because they close the register at 6:45 even though the store advertised it's open until 7. He told me this was to make sure they don't have to stay one minute longer than they have to! I couldn't believe that I was being told I couldn't make a purchase during normal business hours! Apparently they make so much money that they don't need my business. read more

If I could give zero stars I would. Took forever to get a size checked and I can't even exchange or return because of their awesome policy. Matt Kemp was there. Service was horrible. Someone who was supposed to help me decided to help this other girl then when she asked for a men's size 10.5 he got quite fast. Now im stuck with a shoe a half size too small. They're undefeated for sure..for lacking customer service and having horrible guest experience read more

Let's start with how Jordan brand should never do a release with undefeated. They botched the raffle. I won a raffle 3 weeks ago and still nothing. Very poor customer service, very poor shipping and handling protocols. Stores like this shouldn't be give exclusives as they do not know how to handle to distribution of those item.​ read more

I placed an order online over Black Friday weekend which was cancelled shortly afterwards. After attempting to contact the company through their online portal numerous times they refuse to resolve the problem and continue to reply with what seems to be an automated response rather than an actual person. This is some of the worst customer service I have experienced and I suggest everyone refrain from making an online purchase or any purchase from them at all. I have supported Undefeated for over two decades, but now I feel like I no longer should. I previously disregard the negative reviews I have read about this company from Yelp and Trustpilot, but now from my experience it seems as if they are true. If this company was truly Undefeated, as the moniker states, I would think they should have 5 stars and satisfied customers but clearly they do not. read more

After reading the comments below I laugh to myself because it is true. The employees weren't helpful or welcoming at all. I've been to the Glendale location located on brand. Complete opposite. I only went here because they had what I needed. read more

Undefeated - Shoe Stores Near Me - Los Angeles, California

Usually not the type to write reviews but seeing previous comments on this store is affirming. Just to preface, I've been coming to this store for years. The customer service (among other things) has declined vastly. This is a long review but basically I walked in and purchased two items on Saturday, 05/3/2025. Was browsing and I could instantly feel employees hovering over and "watching me" covertly. Now, I look to be really young (which is a double edged sword in situations like this) so I'm not sure if I was perceived as a teenager who was going to grab and go but I am 28 with a Masters degree and great financial security, which means I have no need to steal lol. I recognized two of the employees but there was a caucasian gentleman with a short hair cut in particular whose vibe I picked up on. When I was waiting for another product at the register, he came over (mind you was not at the register to begin with) picked up the shirt (kind of aggressively) I was going to buy and then moved it closer to the other employee and then walked away. He then went back to where he originally was standing, and waited towards the door. Didn't even do it discreetly lol. I would have respected if he would have said some thing along the lines of "just this shirt today?" Or something but at least play it off. Like? Come on dude. His actions spoke more and gave me insights on the vibe they were on in that moment (at least with me). Just very off putting because I had never experienced anything like this in this store before. He would not make eye contact until I had already paid for the stuff and was already walking out of the store. I even heard him interacting with a couple who was walking out of the store at the same time as me. But for me? No hello, no acknowledgement, nothing. Just held his head down on his phone and I guess gave his colleagues the cue to watch over me. Even when I was looking at the shoes on the wall, I turn around and one of the employees is just staring at me lmao. Very weird, rude, and unnecessary discriminatory behavior. I always play stupid, to avoid confrontation, and act like I don't notice these things but I do. And what kind of bothers me is I really do like Undefeated's products but it sucks that my gut is telling me to just stay away from this store. I see why the line outside of Stussy (located across the street from this Undefeated) is always long and booming. They have great customer service and actually **humanize** their customers. Undefeated on the other end feels like a different weird dimension and it'll be interesting to see where it'll head in the future with this type of customer service behavior. Words of advice: don't judge a book by its cover, check your personal biases, treat others with kindness, and just do better! Thanks. read more

Most fucked up experience ever dealing with the Jordan 4 release placed the order on August 1st. Fast forwards to August 28th when they released also in the sneakers app and my shoes finally get shipped the day others could purchase the shoes. Then hours later after I have a tracking number and everything I get an email that they have cancelled my order and refunded my money after an entire month waiting for these shoes. So not only was I going to have to wait a month and get them the same time as people that purchased theirs on the 28th, 28 whole days after my order was confirmed and my money was taken. Then they cancel it. Also the other pair that someone else got me came scratches all over the shoe and paint chipping off of the soles. Delivered and straight out of the shipping packaging the shoes are damaged. If I could give zeto star I would and after looking at the rating this company has with their quality and customer service I probably would have avoided this release entirely read more

Went in ready to buy some stuff after having sushi next door. I walk in and only a supermodel type woman is trying on shoes. Receiving lapdog attention from the mouth-breathing employee. I walk around looking, making eye contact with employees, head nodding. I was waiting to see if anybody would just say the word "Hi." Nope. Just awkward and uninviting stares. Straight up ignored. Shop online, avoid this location, actually just avoid this whole overhyped brand. The people that work here are delusional weirdos with no basic sense of hospitality, because they sure as hell don't know salesmanship. The loser/snob atmosphere is thick in the air. Way to fail miserably as a business. The other reviews on yelp are spot on with how poor their experience was at this prime location. read more

The store had a decent selection. The white guy with long hair was extremely rude, had an attitude and lazy! Sucks to see poor staff run down a nice business. Won't be coming back ever again. Btw, I ended up buying a few items too. Got in my car and ended up having a bad day because of the experience. read more

Came here to get my Kobe's on release date! Very small store but very quick way to get in and get out. Would come to this location for the drops if your a sneaker head like me they also have good clothes and good shoes for retail if you want to buy read more

I called to ensure the shoes I wanted were in stock. When I arrived I noticed one customer and three salespeople behind the counter all of them sitting down staring at their phones. I found the shoe I called about walked towards the counter with my selection and the young lady asks what size, and she goes back to find it. During this time the other two salespeople did not move or look up from their phones. I get the shoes she does ask if I want to try them on, I say "no" I am paying for them and she is back on her phone so quickly. I was in and out less than ten minutes. I was not impressed with the service. Would I go back again ? Probably not. I have I expectations for service it's not there. read more

Undefeated has been a staple in LA for sneaker heads for a while now. I've always liked Undefeated, and I remember the high school days when my brother would get me out of class and take me to places like Undefeated to shop for clothes and sneakers. They have brands like Adidas, Nike, Converse, Jordan, Vans, Bape, etc. They also carry a lot of limited release shoes and clothing that are popular too. A lot of people complain about not being able to get what they want, but that's the reality of the streetwear game now, and Undefeated tries their best to give their customers a fair chance at getting what they want. I was lucky enough to win a couple raffles by them, and I've had the best chances at getting the things I want from them. On top of that, Undefeated is always doing something cool. For example, for Air Max Day last year they held an event for the winners of the Nike AM 1/97 SW raffle at their old location across the street. They had free Air Max Day shirts, games, free popcorn, and refreshments in the back where you can talk and get to know your fellow sneaker heads. I always appreciate when places go above and beyond to give their customers a valuable experience. Overall, I'd recommend shopping at Undefeated if you're into streetwear and sneakers! read more

See all

Came in today at 11:40 and walked right out. The worst customer service I've ever encountered. The staff acts like they are the ones spending the money. The gentleman stood at the counter and watched me the entire time instead of asking me if I needed help. I finally had to wave him over only for him to give me attitude that he had to take the walk across the 300 square-foot store to help me. be careful how you treat people. Especially people that spend money here. Definitely will not be coming back. read more

Absolute worst service imaginable. If you scroll past paid actors that give this place 5 star, you will find so many people getting scammed through the website. Scam return policy. Non existant customer service. Stay away from this website or you will lose money and not get what you want. read more

Since this is a fashion brand reviews likely don't matter; but their online customer service is horrible. emails not responded to. No way to call. My hope is that this brand gets defeated. read more

Hands down the best sneaker store in the land. UNDFTD has more clout than any other place in the country. Their sneaker collaborations are legendary and are some of the most coveted by people that know the deal. They're a Nike Tier Zero account holder so they're gonna get those really limited edition releases that a handful of stores will get in the whole country... Prices aren't cheap. This store ain't for everybody... But if you know what you want and they have it... You better buy it cause it's not gonna be there when you come back. The one on La Brea is the original. Staff has always been super friendly and helpful. That's what keeps me coming back. Their clothing line is real good as well. The fitted baseball hats are really popular with the 5 Strikes logo.... UNDEFEATED. The name says it all. read more

Employees would rather stand there and act like wannabe models than actually do their job and go fetch sizes for customers. Dudes be rolling their eyes when u ask for a size. Crap customer service bottom line. read more

What can I say? Are you looking for 5 grown men behind a counter to begrudgingly cast glazed stares at you while you look around? Maybe you'd prefer approaching said group of 5 men, all leaning and or sitting on chairs, just to be looked at like you are sooo very rudely interrupting, by asking a question or trying to receive any service? If so, THEN THIS IS THE PLACE FOR YOU!!! In all seriousness..... there any several of these type of stores in and around LA. I've been to most of them, several times. Just pick any of those. Every other sneaker resale/ bodega/ street brand, kicks store, I receive amazing service from super cool dudes. It was my first time here, maybe it was a one off? But honestly the experience was terrible. read more

This place is trash. Came in over the weekend to buy shoes and nobody offered to help. I got tired of waiting and walked the shoes over to the Asian guy behind the counter who was just staring at me blankly. The workers here are clueless af. I pay for my shoes and the Asian guy (still hasn't said anything to me) just hands me my bag and stares. What a weirdo. I've been a long time shopper around La Brea but this is the last time I go to Undefeated. Sad but this place has turned into a joke, mainly because of their employees. read more

I got a pair of Nike shoes. Less than two months later and me wearing them 10 times (at best) right shoe got a hole at the seam. Got to the store to return them. Apparently it is a "wear and tear" per them and they do not do this sort of "thing". They sent me to Nike. Nike has a bad return policy on 3rd parties shopping. Do not see the point of this store, I would be much better off getting my shoes at the source (NIKE) where they would give me money back or replace the shoe. And I will do that from now on. Rude customer service. With all the choice of shoes I can get online do not see the point of this store. read more

PLEASE DON'T SHOP HERE Their customer service is the worst I've ever encountered. I've been in there 3 times and all 3 times the store employees gave me so much attitude it got to the point where there was confrontation and if I didn't back down we would've had a problem and a fight. They try to alpha you when you enter the store. I waited in line for an hour for a sneaker release in the rain. People were cutting and not only did the employees do anything but when I told them, they yelled at my face and said "FIGURE IT OUT!!" I later noticed that the people cutting in line were FRIENDS OF THE EMPLOYEES! They bought up all the stock. I watched as one by one people walked right in, bought the gear and left in front of us. they of course sold out with their limited stock before I got to the front and didn't tell us so that we could go to another shop instead. I got to the front and asked them how a hoodie and a sneaker fit. They shrugged, looked away and said "you want it or not?? No trying on! Hurry!" I shop all around the area. Cool Kicks, Bait etc.. and I understand hype releases come with attitude but Undefeated takes all the fun out of it. I had purchased a pair of ultra boosts and a bape hoodie with undefeated branding on them but will be selling it all because I can't rep such a horrible shop. I'm not sure if the employees are trained to act like complete confrontational assholes but it seems like it. Maybe people like it and it works for their business model but if you're somewhat normal, PLEASE give Bait, Cool Kicks and/or any other shop on Melrose your money instead. read more

Nice store but as everyone said. Worst customer service. 3 dudes in front talking about god knows what, but finally some dude in the back comes out to ring up my order. I literally walked in picked up a hat and waited 15 minutes before they rung me up. Im the only one in the store btw. Wont be back and will drive to the sunset store, and that says a lot. read more

Stoked to order exclusive shoes from them but very disappointed in their service! When delivered, you could tell they were worn already, box messed with just by opening it up and seeing the tissue paper. Shoes laces were messed up which definitely not right for purchasing an exclusive shoe. Examining the shoes one side was noticeable scuffed in multiple areas! Customer service was very poor stating they could not do anything because it's an exclusive shoe and there were none available. So, could just return it. Really poor and unprofessional! Especially making a purchase for something you think is exclusive (should not really be messed with much) and paying good money for! Unfortunate, because never really had an issue like this buying shoes. Anyone else? read more

Guess what, I recieved a ripped/broken box. Whoever packed it forced the shoe box to fit in a small square box or somebody on your team sent me a broken one. It took almost a month before I received it and this is what I'm getting. I contacted cust service. ---- Cust service reply: I sincerely apologize your box arrived to you in that condition. Our shipping team makes every effort to ensure that the items are packaged carefully. Unfortunately, however, boxes are subject to damage during transit and is essentially out of our control. Again, we are sorry for the inconvenience this has caused you. ----- Maybe this is my 1st time to get a pair from you but this not my 1st time to purchase a shoe. I disagree with you that the items were packaged carefully. I think the damage would be avoided if your team did a better a job. The shoe box was placed in a square box which was much smaller than the dimension of the shoe box. No other wrap or extra paper to protect the items inside. I know UNDEFEATED can do better. I've purchased sneakers from STADIUM GOODS, FLIGHT CLUB, GOAT, STOCK X, NIKE & ADIDAS. And this the 1st time I had this experience. Your team are not considering the value of the package they're sending. I know the best thing you can do is apologize. That's the usual answer you can give me. This would be my last time to purchase from you. Im really disappointed. Not a great experience for me as a new customer. read more

Worst experience ever. Ended up having to contact the BBB because no one from the company would answer my question or help me in anyway. They actually ignored several of my emails asking if I could cancel or return my product. All I wanted was a yes or no. Instead, they ignored me. Such a shame. read more

I walked in at 4:20pm 6/26/23 and was not greeted my first 60 seconds inside the store. I walked in really excited because I assumed the customer service would be outstanding but after 5ue first minute went by and know proper customer introductions from the undefeated staff I felt as if I wasn't accepted there. The workers were speaking and interacting with the other customers but did not make eye contact with or my cousin. Maybe because we weren't celebrities or professional athletes.maybe it was because we were black. read more

Undefeated is one of the mainstays on La Brea, along with Union, Stussy, and American Rag. A lot of sneakerheads go there for exclusive drops, usually for Nikes. The design of the store is really distinct, but the store itself is small. The selection of kicks, like the store space, quite small. You will find the more popular releases here: Nike Air Maxes, Puma Hi-tops, Alife, etc. If it is in fashion or mentioned in Complex magazine, it is probably on sale here. Limited stuff gets sold out quick, so check the website to know what is dropping. They have their own line of products too, tees, accessories, and sweaters. Just to let you know, the kicks tend to be more pricey here, as they mark up higher than suggested retail. But the service is good and the staff is knowledgeable. read more

Undefeated - Shoe Stores Near Me - Los Angeles, California

Considering that this is a very popular store in LA I would think that the service would be great but I was terribly mistaken. I walked into this store around noon on a Friday, their were only a couple customers in the store with 3 employees around and none are helping anyone. All three employees were behind the desk talking among themselves completely ignoring us guests. I finally asked for help and it was as if I did something wrong. Employees were rude and not much help. I had asked if they had bigger sizes in particular hats and they said "no the smallest size we have is out" and when I checked it was completely wrong from what he said. I told him the sizes that were out on display and they said "of then yeah thats what i got". Then I asked if they had bigger sizes on a particular pair of shoes and they said "idk maybe" but never went to actually check. At this point I left. Completely disappointed in the service. Please correct your employees. read more

Undefeated is one of my favorite stores. The employees are super chill and it never feels like you have to buy something although you totally should. I like to go there for Nikes. Although this location is street parking only, I always luck out and find good parking without having to park in the meters. Another cool thing about Undefeated is that it is right next door to Stussy so it's perfect for going shopping for fresh new kicks then heading over to Stussy to find an outfit to match! Oh! Ladies, be careful with sitting on the bench to try on shoes. Although it's a super cute bench with a classy fountain, it's no fun if you accidentally knock your Michael Kors bag into the water. That happened to me. It was really cool that the employee asked me if my bag was ok and checked on it for me. Luckily, my bag was ok! Be aware of where you place your bag ladies! I hope this review helps you decide on where to pick up your next pair of kicks! :) read more

Extremely disappointing experience every time and I've been multiple times. Customer service doesn't exist, nobody cares, everybody on their phones or eating rather than helping. Manager verbatim told me "if you feel like our other stores (locations) treat you better than you should probably just go there". This place is terrible, don't go. Save the headache cause their other stores are great. Whoever owns/operates this location, you need a new staff ASAP. read more

Rude af customer service at this location! Just called to inquire on a drop that was said to be released today.. Took awhile for someone to pickup, and as soon as I asked they just said "no we don't, they sold out" with a rude quick ass hang up. SMH.. ‍ read more

I like undefeated (or i used to actually alot more) and this one has a cool fountain in the front. Although, my friend bought a hoodie here recently and it came out to be 100.00$ after tax. DAYOM! for some sewn together pieces of cloth? read more

See all

Most impressively the laziest employees at this local store. Their sneaker selection is not the best. I will use their online store from this day on. read more

Both this location and the Glendale location have the worst customer service I have experienced. The employee's do not know how to interact with the customers and treat every moment like its an annoyance to have to speak to any person. Not only are they unwilling to interact but god forbid you win a raffle and have to go through that experience. The raffle system is unorganized and the employees are not helpful at all. They just want to get you out of the store as quickly as possible and are upset you are even purchasing the product. read more

Came to pick up my Yeezys, so I'm glad I won the raffle. Lines are annoying but once you're in there AC is on full blast. May go back to check out some sneakers. read more

This store is what's wrong about the sneaker buying experience in 2017. Staff and management simply don't care and belittle their customers. They look down on them for what? Trying to buy their product... I don't understand why Nike gives these jerks a right to sell shoes. I first had a problem when the line started to get rowdy and chaotic an hour before the release. I was wondering why someone from the store doesn't help by giving out tickets or letting people know what was going on. Several fights almost broke out due to the lack of care by the staff. The manager came out and started laughing at us saying "I don't know why some of y'all here. Y'all not getting shit." ... that's rude and unnecessary... why treat customers like this? Line control is still terrible even after the manager comes out. He smokes a cigarette and starts to record us with his phone. There's children in line and he still exhales cigarette smoke onto us. Douche move. Once the clock strikes 11 I thought they'd let us in, NOPE... more smoke breaks for the manager. We wait without any announcement for 20 minutes past the opening time. Finally they let us in one at a time. They never let people know when they sell out of product... so hundreds of people wait a couple hours for no reason... Sneaker buying doesn't have to be this way. Undefeated simply likes to act too "cool". I pin it to a lack of respect for customers. Either way, Nike really should do something... maybe I'll make a petition explaining the situation. read more

Placed an order through the website and it was shipped out. It was allegedly delivered to me by UPS who then confirmed they delivered it to a UPS access point. Then they just completely said they lost it. Within this process of all of this I filed the claim with UPS. They acted swiftly to resolve it and their policy is to pay the claim to the shipper. - undefeated. When you order online they don't have a customer service number. All communication is by email. I initially received an email from Natalie saying she would look into it. Then when I forwarded her the resolution from UPS she informed me that she would not accept that and would wait until ups got in contact with her. I also told her as a second option you can reach out to ups claims dept to confirm the information I sent over so that I am able to be refunded. My response was no. I also reached out to UPS who confirmed again that the claims info was sent electronically and undefeated c/o Natalie would have received it INSTANTLY. I provided her with that information as well. After that the email chain has dried up. No response. I called the store and was told that online was separate and they can't help me. From a customer service standpoint if someone brings revenue to your business and the product they ordered did not make it to them I would think that the business would see to it that the client was refunded or received a replacement. Not with undefeated. Not with Natalie. Should we blame Covid like everyone else does with everything else? I dunno. I just would like my money back and To never give this business a slight view. And I also would tell my friend and family to not support them. They're trash!l and I'm forced to give them 1 star when it's truly 0! read more