Efficiency and great bedside manner can coexist? Apparently, they can at Dr. McKeon's office. My…read moreleft wrist has been hurting on and off for six months. Since I was pregnant, my treatment options were limited. Before Thanksgiving, I called to make an appointment to see Dr. McKeon. She helped my husband with some wrist pain he had so I knew she could help me. They couldn't see me for almost two months but I knew it would be worth the wait. Parking and navigating the building was a bit confusing but I eventually found where her office was located. The check in process was quick and easy. My appointment was at 9:00 and I was called back around 8:55 AM. Dr. McKeon was in the room by 9:05 AM. She diagnosed me and gave me an injection to help. She gave me some literature on my diagnosis and told me what to expect and what to do if the pain resumes. For the first time in six months, I feel like my wrist is going to get better. I hope I don't have to come back but if I need their services, I wouldn't hesitate to do so.

So disappointed. I have been trying to get an appointment for a week now. You cannot get a person…read moreon the phone to help you at all, it is AI. Guess I will find another surgeon.

Fixed my crooked toe no longer crooked! Larry Lemak and his granddaughter are great people!read more

Clinic is really well kept, clean and new looking. The staff is incredibly friendly and doctors…read morewho help you seem to care about their patient. Additionally, the clinic attached to them is also as professional. This is in a great location and a breeze to work with. The only thing, however I guess it's normal, is the amount of paperwork. Other than that, everything was great!

Dr. Sophia Lal is absolutely amazing. She saw my daughter for the first time on Monday after…read moresuffering a sprained ankle at ballet. It took 45 minutes examining her and we saw her again on Friday for the "go, no go" to dance. She came to the performance on Saturday, she is awesome!!! Go see her for any sports medicine needs!!

Dr. Lal is fantastic and helped me with compressed vertebrae and sciatic nerve pain. I highly…read morerecommend them if you are active and want to stay that way

I always have great visits to Southlake Orthopedics! Friendly staff, clean environment and a very…read morecaring doctor. Who knew at 40 you fall apart and need doctor for everything on your body! Dr Grantier is awesome! He always take care of my needs and very professional.

Doctors are excellent, but the support staff and billing process have been extremely frustrating…read more I received a "First and Final Notice" for a bill more than two years after my visit. Despite multiple attempts, I have been unable to reach the billing department. When I called the office for assistance, they were unable to help and simply transferred me back to billing, where no one answers the phone. To make matters worse, the note on the bill threatened collections. I attempted to pay the balance online, but the Phreesia payment system froze and would not complete the transaction. At this point, I have tried every available option: The billing department does not answer calls. The office staff cannot answer billing questions. Calls are routed back to billing with no resolution. The online payment system is not functioning. The physicians may provide good care, but the administrative and billing experience has been unacceptable. If patients cannot get answers to billing questions or make payments through the available channels, there are serious organizational issues that need to be addressed. Unfortunately, this experience has earned a well-deserved one-star review..

I went today and have been having back issues for over 2 years and was hoping to get some help the…read moredoctor was very rude so I will not be using him told me what I had to do and said I'll see you back in 6 months and walked out of the room

They are very polite.will sit and talk to you and make sur you don't have any unanswered…read morequestion.will return.

Excellent care, clean facilities and kind, caring physical therapists. They are focused on…read moreattention to detail, and communicate well with the doctor and patient.

I have been coming here since February after having surgery on my knee from running. These guys are…read moregreat. Easy to schedule appointments. Once I had forgotten to schedule and just showed up and they were so nice trying to squeeze me in. I'm a surgeon in town and have to say that it refreshing to see a team work so well together. So much so I look forward to going! Do not understand why this review is not shown ?? It's a very honest review yet for some reason it was blocked. Not sure why

Just as my Neighbourhood Facebook group said - this is an excellent place to go for a walk in. Dr…read more Sing(?) even asked me questions that were not related to my issue. He saw I was pre-diabetic and asked when my next diabetes test was because the Cortizone shot would produce a sugar spike. He even told me that a bone that I broken 2 years ago had healed. He was also a good communicator, showed compassion, calm demeanor. He treated me like a person and when he injected my hips, I felt almost nothing. All other bursa hip injections that I have had have hurt immensely (APP, UAB higlands ground floor). Either medication has changed since then or he is a highly skilled Doctor who can inject without even hurting you. Amazing! I would have liked the receptionist to be much more polite and speak more clearly. She seemed impatient. I don't think it was because the practice was busy, when I got there an hour later it was empty, but who knows. The waiting room was comfortable, clean, cool with cold water bottles to drink! Bathroom was spotless and parking was easy/free. Perfect place to go if you live in Birmingham city, Homewood, Mountain Brook because you don't hit rush-hour at all. (2:30-4:30 on Monday

Visiting a place like this is like visiting a mechanic, it's usually not for a happy reason. Thus…read morewas why we were here tonight... my daughter rolled her ankle at cheer practice. The trainers at her high school recommended an x-ray so we brought her here. Located in the relatively new and very nice and eclectic "Brocks Gap", OS1 is in between a ballet studio and Moe's BBQ. Also in the same strip are The Trak Shak, Whole Scoop Ice Cream Shop, Santos Coffee and Tre Luna Bar & Kitchen. A very small front door leads to a modest and simple waiting room with a complimentary Keurig and canned sodas. There's a small counter with a receptionist. OS1 calls themselves a Sports Injury Clinic and indeed they are. They have trained sports medicine specialists on site. They have convenient hours closing as late as 7. They claim to be less expensive than the ER with decreased wait times. Finally, they can take X-rays and have MRI equipment on-site! We arrived with our injured daughter about 40 minutes before closing. They normally don't see new appointments past 6, but we were greeted with a friendly face and after checking w/ the medical staff, they immediately took Sarah "to the back" while Tammy filled out the paperwork. In about 10 minutes, we were back in the exam room where Dr. Beidleman was already examining her ankle. From start to finish, we were walking out of OS1 in about 30 minutes. Dr. Beidleman was kind, sincere, sympathetic and most of all professional. His nurse who came in to help show Sarah how to use her fancy boot was also fantastic. Everyone who was there was extremely friendly to the point that it kind of creeped me out... in a good way! So having said all that, I need to add that at 7pm, the NCAA National Championship game Georgia vs Alabama was going to be broadcasted and their entire staff might have been trying to get us out as quickly as possible. Also, since it was the last hour before close, there wasn't any other patient there so we were their center of attention. Would our experience be any different if the NC game wasn't coming on at 7 or if we were there in the middle of the day with 5 other patients?!? I don't know. But I do know that this experience was exceptional and we will be returning. In fact, we have a followup appointment in a week. I'll write an update...

I went here to get a TB test for work.. the RN put the needle to far in my skin…read more then I went back to get it read.. I waited an hour. then the RN and a nurse didn't know if it was positive or negative; so they called what I thought was a doctor he said I was positive to get x-rays done.. so I did and after I did that he and the RN told me to go to the Shelby County Health Department to get them read.. I was like what.. He said they can not read x-rays there, but yet they have an x-ray machine.. and you will get charged $100 for each x-ray if you personally don't bring them back to there clinic.. Will NEVER go back..

I went there for a medical issue, the doctor was going on and on about several things that didn't…read moreeven concern me at all. Then finally wrote me a rx. I took it to my pharmacy to get fill and was told I needed to have a pre-authorization form filled out by my doc because the medicine is rarely used. Weeks later no form, and I keep getting the run around by both the nurse and secretary every time I call, and finally there will be no form filled out. It was declined by the very same doctor who wrote the prescription. Huh? why write a rx for a medication that needs to be pre-auth only to decline it. It's like I went to the doctor for nothing and I had to go to another clinic to get treated all while my condition became worse. They will never see me again.

Wonderful practice and I have been going there for a few years. I highly recommend this practice…read moreespecially Dr Tammy Leong.

I have been a patient at this practice for over 20 years, and I have always trusted and respected…read moreDr. Leong. She is knowledgeable, professional, and someone I have felt confident following medically. However, over the last couple of years, my annual appointments have consistently been with a physician assistant rather than with Dr. Leong. Unfortunately, my experiences with this provider have been disappointing. I have felt talked over during visits, not fully listened to, and at times treated as though my concerns were an inconvenience. I raised these concerns previously and was told I would not have to see this provider again, yet at my most recent visit I was scheduled with her again. The most concerning experience occurred when I became extremely ill. My wife called the office to request medication for nausea and was told that if we did not hear back, we should check the pharmacy. There was no follow-up call and no prescription sent. For a patient of more than two decades, that lack of communication and care felt dismissive and unacceptable. I still have respect for Dr. Leong, but the overall patient experience has declined. Long-term patients deserve to feel heard, respected, and cared for -- especially when acutely ill. I hope the practice and anyone thinking of joining takes this feedback seriously.