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    Uncle Hanks’ Hideaway

    4.5 (33 reviews)
    Open • 11:00 am - 9:00 pm
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    UNCLE HANKS’ HIDEAWAY ATMOSPHERE

    What's the vibe?
    Moderate noise
    Dogs allowed
    Outdoor seating

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    Diana G.

    This place is a hidden gem! Discovered it during a holiday party. It was a very relaxing vibe with live music, great service, and food was delicious! The Tuto's tumba burger with guava sauce and the ropa vieja Mac n cheese are highly recommended.

    Chicken wings
    Natalia A.

    I'm going to give this restaurant a *slight* benefit of the doubt because besides servicing normal tables, they also had a private event however they should probably reconsider that strategy future-facing. Let's start off with the positive (of which I wish there were more) the location is very convenient and the restaurant has a nice ambience. The weather probably contributed a little to this but it was a nice outdoor setup and the music was great. Unfortunately that's pretty much where the positives end for me. They should brand themselves as a Cuban pizza restaurant, as that is more than 50% of the menu. There are no entrees, there are appetizers, three types of burgers and a menu full of sides. Okay, fine they're not Cheesecake Factory but on a limited menu I'm going to expect everything to be done well. The wings were probably some of the worst I've had in recent memory. There wasn't any discernible flavor besides chicken and oil. No seasoning whatsoever. I will say, my friend had a burger that she said was good. I wouldn't know, I didn't try it but I'll take her word for it. Let's talk service. The food came out. One. Plate. At. A. Time. And it wasn't a short amount of time between them, by the time the last person got their dish, everyone else had finished their meals. We would ask for something simple (the cilantro sauce mentioned in the menu) and were met with blank stares. After asking for our check, our server charged one of us and then inexplicably left to service another table. I understand that this is a newer establishment and this is why I'm giving the benefit of the doubt, but they have a lot of kinks to work out. I wish them well but I have no intention of returning.

    burnt hamberger and bun. tasteless,
    Laury B.

    Food took forever to come out. so i watched to rooster on top of the coffee machine. when food came out my friend had to send her top bun back, just to receive a burnt one in its place. When we spoke to the owner he did not want to hear our complaints. I said we were not asked how our burger was to be cooked he said what do you want me to do come out here and ask how they want it cooked. The chicken for my son was old and refried. Again we wanted to express our concerns but the manager did not want to hear it he just wanted us to leave. when i explained we lived in the area and he should want to hear the complaints he shut us down. I told him he will be out of business treating customers like that. He stated he has been there for2 years so I stated it's Saturday night and you have 3 customers that included me. I have never been so angry leaving a place.

    Draft beer selections
    Roly P.

    My college buddy that lives in Miami Springs chose this location for lunch for us today. This place was originally known as Crackers, then it was known as the Alligator shack. Now it is under new management as Uncle Hank's hideaway. We sat outside in the tiki area in the shade, along with the breeze and the fans it was a pleasant day to enjoy lunch outside. Ampy that waited on us and made recommendations did a great job. What we ordered was delicious, the fried chicken sandwich and we also ordered the fried chicken with avocado. We had a few beers and my buddy from college also ordered the carrot cake, which he said was delicious as he did not share with me. We will be coming back in the near future for lunch here again.

    I've been to Uncle Hank's Hideaway before with my partner, with friends, and even students, and while service has been slow in the past, I've never experienced anything like this. Our total bill came out to $49.99. I ordered Hank's burger (medium rare, no cheese) with sweet potato fries, plus nachos with grilled chicken and added guac, and two mimosas. The food took well over an hour to arrive. When it finally did, the issues started immediately. The nachos came out cold, the chicken was cold, and the cheese looked like it had been melted but may have been left somewhere to cool down and harden. The guacamole we requested was entirely missing. At that point, we called the server over, sent the nachos back, and asked to cancel the burger so we could leave and eat elsewhere. The server reassured us not to worry and said the meal would be taken care of. A few staff members also came by to apologize for the wait and said we would have our meal covered. About 10-15 minutes later, the burger finally came out, and it was undercooked (rare instead of medium rare). At that point, I didn't even want to argue since we were told the meal would be comped. After finishing, we couldn't find our server, who had not been back to check on us ever again, so we went to an employee to pay for our drinks. We told him we would like to pay for our drinks, and he said not to worry about it. They even offered us free ice cream, which we politely declined. We thanked them and left. This is where things took a completely unacceptable turn. A few blocks away, the same man who told us not to worry about the drinks sped up to us in his white pickup truck, pulled up, yelled that we hadn't paid, claimed he had our license plate, and threatened to call the police. We tried to speak and explain to the man what had happened, but he called us profanities, liars, and sped off. We immediately called the restaurant, and it appeared to be the same man who answered. Instead of listening, he continued yelling and threatening us, refused to hear our explanation, and hung up. He even texted my phone, continuing the threats and demanding full payment, despite us offering to pay over the phone and explaining everything clearly. We drove back to the restaurant to resolve it in person. The man who confronted us never showed up, even though we specifically asked for him. Our server then told us she had already paid for our meal herself, which only added more confusion. Another staff member stepped in and initially tried to charge us the full bill until we explained everything again. The story then changed, that only the nachos were comped, and there was even an attempt to misrepresent the situation to a manager in Spanish (which both my partner and I understand), contradicting what we were just told. At that point, we paid the bill, had the nachos removed, and left to be done with the situation. What's most upsetting is not just the long wait, the cold food, the missing items, or the incorrect cooking. It's how this was handled. We made multiple attempts to pay, both in person and over the phone. Being chased down the street, yelled at with accusations, and threatened over a situation caused by poor service is completely unacceptable. I've supported this place before, but after this experience, I can't recommend it to anyone. Please be warned, this wasn't just bad service; it was a complete breakdown in professionalism and basic respect for customers.

    Brisket nachos were on point ! Very well portioned!

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    6 months ago

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    3 months ago

    Friendly staff, tasty menu pics, and a very homey feel whether you eat inside or outside

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    2 years ago

    Ampi was phenomenal!! Uncle Hanks has now become our favorite spot in Springs. Chicken sandwich is a MUST!

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    6 months ago

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    9 months ago

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    1 year ago

    Wonderful ambiance, location, and delicious food. I loved the Florida Keys vibe. Highly recommend!

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    1 year ago

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    2 years ago

    Really good food and great dining experience. Ampy was great and provided quick service!

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    1 year ago

    Place is great and food is amazing... people working there we're great... all around great place

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    2 years ago

    We were a party of 25 and Kayli provided exceptional service. The food was outstanding!

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    2 years ago

    Kayli was amazing, friendly, and so patient. We were a large group and she was so patient with us. Thank you!

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    2 years ago

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