I purchased a couch in September of 2020, after three months the couch was lumpy and the springs…read morewere soft. I called the store , a serviceman was sent out, he increased spring tension and stuffed more padding in the cushions. After a couple of months I called again, the couch was lumpy, the same serviceman, same result. I called the Sofa Store talked to the store manage, I told her I was not satisfied with the couch and wanted to return it. They offered me a 20% discount on a new couch. The Sofa Store sells couches, I paid $2000 for a couch that was junk and they would do nothing about it. I would not recommend them or their products.

A $2000 couch, sagged after 3 months, the manager of the store said it was normal. The quality of…read moretheir furniture is terrible. The couch I purchased used batting instead of foam; it really is poor quality. It was serviced twice, all they did was stuff it with more cotton batting. The store manager did want to do anything.

Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

Went to them in late November 2025 as my current sofa came here as well and was happy with that…read morepurchase. Met with Karen who assisted me in my selections exactly for a sofa to my specs. Was given a contract, gave a deposit and said that it would be ready for delivery the second week in February. After two days into that week, I emailed her expecting her to call me to touch base about the order and learned that the sofa had not been done as the fabric I chose was not available. I expected a sales rep to have their management skills to be ahead of any potential problem as my contract is with Sofas Etc. and not Sherrill Furniture who is their agent making the furniture. After some back and forth, I was told that if I came in the store, I could pick out another fabric and was told that they would be "moving me to the head of the line above everyone else to get my softa within the next 6 weeks." While at the store, Karen called and spoke to the agent at Sherrill and learned that they just got the fabric in again and I could get the fabric of my choice. I said to Karen that I felt a little mismanaged in that there was no way I was receiving communication from anyone about the fabric. It was really Sofas Etc. that I had the contract with and obviously, no one was caring to communicate after I left the deposit. The Owner offered placating remarks and with my health compromised, I just wanted to go home and not deal with this kind of treatment. I left the store thinking that it was really coming and would be done in the beginning of April. I emailed Karen right after the beginning of April: "Another deadline missed?" in the subject line of my email and she then emailed me back saying they would look into it. The Owner emailed me exclaiming that they were having problems not getting communications with them. That Karen received messages that the fabric was there and also that it wasn't. I just felt abused and neither Karen nor the owners were taking any responsibility for the process at all. I didn't bother coming back to the store and told them to credit my deposit in full immediately. After all that, the Owner still insisted that perhaps he could offer a heavily discounted price if I would just let them try to get it done again. I just wanted the abuse of the whole process to be done and credit my account immediately. I have to put the onus onto Sofas Etc. as they had the contract with me and they should have been guiding and managing the process including all communications instead of operating from a "reactionary" process.

Cornerstone Antiques and Consignment is a local treasure. I love checking out what they have for…read moresale in their store. Great quality high end used furniture as well as beautiful antiques. The prices are very fair. They offer a huge discount over buying similar new high quality furniture. However that being said the prices here are not your typical consignment store prices. This place offers only the cream of the crop for sale. Well curated collection. This is not your typical busted type of Goodwill thrift store. There is parking in front of the store but it is a bit tight. They have a restroom for patrons. The staff is always very friendly and cordial. Cornerstone Antiques and Consignment is a great place to shop for furniture and home accessories. I very much recommend this place.

Nice selection of consigned furniture, friendly and helpful staff, and decent prices. They have…read moresome unique pieces of furniture and decor. Definitely an estate sale vibe here, but the staff is knowledgeable and willing to let you examine each piece.

We bought a $2500 couch from the store in Bel Air and it was a great experience, but the showroom…read moreis a smaller one so we decided to visit the Rosedale location. We were greeted at the door by Teressa, who asked our names and then couldn't keep straight Eric Tina and the James sofa we bought. She apologized for not shaking my hand because she was sick. Then she proceeded to follow us like a puppy, talking to us and breathing on us and "that's a comfy chair right?" before I could even find the buttons. I felt like I was being nagged by my mom. This is not a conducive environment to make a happy shopper. You give people a chance to look around and maybe find something they like. You don't corner them the first time their ass hits a chair. La-z boy sells itself. I didn't need the hard sell Teressa. We walked out angry. Sadly that store is the largest area showroom. Now we're going to drive around to the other stores because that is preferable to intrusive sales tactics. Wish I could give you less than one star, and I hope you work on commissions

Had the pleasure to shop here for a new couch and recliner. Caroline was very knowledgeable and…read morehelpful. There is lots of super comfortable furniture in this store, so it was hard to pick. I ended up making my purchase here after taking advantage of their price matching policy and saving over $500. They match other retailers (online included) on the same piece of furniture. I am very happy and would return.

Nice people and beautiful furniture and decor!! Would highly recommend this business!read more

I can't recommend them enough. We bought a beautiful coastal inspired slipcovered sectional off…read morethe floor. They had the best quality furnishings in the area and the prices were inline with workmanship. Pat our sales person was friendly and helpful. We had it delivered in one week!!! Ask what is available off the floor......

I've been here a few times, and honestly, it's not worth the effort. I consider myself pretty…read moreaccepting of worn/used/shabby chic furniture, but this stuff is really just garbage. The furniture being offered here is just lot after lot of refuse that hotels and office buildings were going to throw away - so Overstock Outlet is going to sell whatever they can, and drag the rest across the street to the dump. Any upholstered furniture has to be riddled with bodily fluids, and the rest *look* like they belong in a cheap hotel - not your home. There are real used furniture stores that sell good pieces (Owings Mills, Timonium, Glen Burnie), go support them.

Used hotel and overstock furniture for cheap. Most items are not perfect but serviceable; great for…read morea bargain hunter. Stock changes often. Delivery isn't a great deal but then again, neither is dragging furniture up rowhouse stairs... Update, 11/2/11: we went back recently, and found more "soft stuff" -- bedsheets, towels, etc (in packages) and at pretty good prices. I also got a great deal on a computer monitor. However, be warned that it takes FOREVER to check out.

DO NOT BUY!! On August 1st 2025 I bought a couch for $2,091.75. The only caveat was the "end" of…read morethe couch was on back order, but it should arrive by October. I said I can live without an armrest for two months, that's fine. At no point in time did the sales person or person scheduling a delivery correct me to let me know by "end" they meant an entire 1/3 of the couch that I was paying in full now. October comes and goes, but by November I have a delivery date for the final 1/3 of my couch I, again, paid for in August. I was getting text messages up to every two hours to confirm my delivery time and even a phone call two days before the Saturday it was to be delivered. On November 21st they called once again to tell me the couch was not there and I would need to get a refund for the whole thing. I called a second man the following Monday who said they would pick it up, refund the delivery charges and that would be that. Today I call to inquire about the refund, but instead am told to call an 877 number. They've filed chapter 11 on November 22, and now I will need to process through an entirely different system to get my money back. At no point in time were they honest in the sale or return of the couch that I no longer have but they certainly still have my money.

Me and my wife was badly humiliated by the sales women with short hair and glass. Please arrange…read moresome communication classes for her, She don't know how to treat customers.From today, I will never buy a single item from value city and also recommend my friends and relatives not to buy anything from that stores.

Highly disappointed with the poor customer service. I just brought a house in the area. Looking to…read morefurnish my entire home with cash. I circled this store 6 times and not one employee greeted me or spoke to me. As I was walking out, a white American was walking in and I heard someone say "welcome, can I help you find anything today". Very laughable considering I did not receive the same treatment and I was payment ready. Heading to another store!!! DO NOT SHOP HERE, GO SOMEWHERE ELSE!!

Do not buy anything from this company the worst furniture! They say their price are the cheapest…read moreit is and the quality is horrible! I purchased 3 rooms of furniture, after 2 years the living room set started to peel dinning room chair became wobbly and DONT PURCHASE THAT GOOF PROOF PROTECTION PLAN! ITS A RIP OFF!

I was condescended to, bullied and threatened here today by a sales person and it was so shocking I…read moredon't know what to say. This dude was so instantly nasty to me, dismissive, condescending, just awful. I literally don't even know what I did wrong but try and buy a stack of books and try to get a discount cos I was buying a whole stack! Never ever before met a rude person here in the twenty years I've been coming (since before ravens stadium was built and they were across the street). I've bought thousands of dollars worth of appliances here (2 $500 stoves, a $1000 fridge, two dishwashers, and two washers and dryers), not to mention hundreds upon hundreds worth of lumber, trim, windows, doors, miscellaneous hardware, etc. I bought 400 dollars worth of upholstery cloth one time alone. I come in, I don't mess around, I know what I need and I am a friendly nice customer. (Because they use your phone number when you buy, also? they should be able to SEE this). I was buying BOOKS. Books are not their main business (and to be honest their prices are so out of scale it's crazy compared to thrifts--10 dollars each for a used hard over cover book from the 80s? I think there was one vintage item or two--I collect golden book kids encyclopedias) In the past they've basically tried to GIVE me books I wanted to buy! I wasn't buying anything from the "special glass cases. I asked Josh what they could do for me on these 20 books that I promise no one wants. (I promise). I picked up so many cos I have always been given a little break on stuff here! It's literally the way I thought they do business!!!! Nope. Not a single red cent. Off ANY book EXCEPT one they wanted 20 dollars for that didn't cost 20 new! (No it was not old or vintage!) I had 100 bucks of books in my cart he couldn't do 80? He wouldn't even discuss it and when I was frankly totally taken aback by this since it's so counter to EVERY EXPERIENCE IVE HAD THERE FOR OVER 20 YEARS--he threatened to call security on me!? For trying to bargain?????? These were all crap books. I want them for myself and to show my husband AND I make art from them. I'd have paid literally 10 for every set of four of these books at thrift. They wanted 10 and 15 dollars EACH. It wasn't just he wouldn't deal at all on price. He treated me like a criminal for no reason at all. He had his hand on his walkie talkie and when I kind of laughed just thinking he was driving a bargain he said he was going to call security on me!!!! He did this because I had the temerity to say "come on, not any discount at all? I'm buying in bulk!" And I mentioned I've never had them not come down on price on anything ever! I am a short, friendly 53 year old mom. fyi. What the living heck is going on with this place? It was SUCH an unpleasant and weird experience. I feel horrible. I will take my business to loading dock.

I entered looking for a book case, which i found, amidst all the treasures of Baltimore. I almost…read morepurchased outdoor furniture (it was December), a church adornment taller than my roof, some medical supply equipment, and a desk. None of which i need. Relax, I only bought the bookcase, but it could have been trouble... Definitely going back when it's warmer! Bring a coat and coffee! Bathroom is inside!

This is such a gem of a store! Family owned, extremely helpful and very well curated. Vintage store…read morefinds with thrift store prices! They also deliver furniture and will keep an eye out for items you're trying to find and notify you if they get one in stock! End table, green chair and coffee table in photos are all from there.