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    Ultimate Watches

    4.0 (5 reviews)

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    Elite Jewelry & Loan - Lab Grown Diamond Bezel Set  Bracelets

    Elite Jewelry & Loan

    4.9(51 reviews)
    4.5 mi
    Luxury
    Family-owned & operated

    Elite Jewelry & Loan was incredibly kind and helpful when I reached out about repairing the leather…read morekeeper on my vintage watch band. Even though they were not able to do the repair themselves, they took the time to give me a thoughtful response, understood how important it was to preserve the originality of the watch, and recommended another shop that may be able to help. I really appreciated that they did not just give me a quick "we can't do it" response. They genuinely seemed to care and wanted to help me find the best option. Great customer service and very friendly people. I would absolutely recommend reaching out to them.

    We had an absolutely wonderful experience at Elite Fine Jewelers. Edwin was incredibly kind,…read moreresponsive, and genuinely a pleasure to work with from start to finish. We came in with a somewhat complicated request, and both Edwin and the owner went out of their way to accommodate us without hesitation. Communication was fast, the process was seamless, and the care they put into their work really shows. I'm beyond happy with my ring and the resizing service, everything turned out beautifully. It's rare to find a place that combines skill, efficiency, and true customer care. I would highly recommend working with Edwin.

    Photos
    Elite Jewelry & Loan
    Elite Jewelry & Loan - Diamond studs! Lab grown diamonds and natural diamond studs available!

    Diamond studs! Lab grown diamonds and natural diamond studs available!

    Elite Jewelry & Loan - Vintage, vintage, vintage! Elite has the best selection of vintage jewelry! These charms are just a sample

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    Vintage, vintage, vintage! Elite has the best selection of vintage jewelry! These charms are just a sample

    Norms Watch Repair Shop - Rolex

    Norms Watch Repair Shop

    4.6(117 reviews)
    8.5 mi

    We've had a wonderful experience with Norm's Clock Repair. They were recommended to us by Sunshine…read moreAcres Boys and Girls Club, and we're so glad we followed their advice. I purchased a Howard Miller clock that they couldn't guarantee was working, but they assured us it would be worth repairing -- and they were right. The repair shop was confident and reassuring from the beginning. The warranty they provided was excellent, and when we needed to use it, they stood behind their work completely. My husband and I noticed the clock was losing time, so we called them. They gave us a helpful suggestion to try, and when that didn't resolve the issue, they immediately offered to come to our home. Brandon came out, and he was outstanding. He was extremely knowledgeable and took the time to explain the mechanics of the clock in a way I could understand. It was clear he truly enjoys what he does. His attention to detail and genuine customer service made all the difference. You have a great young man on your team. Please let him know his hard work and dedication do not go unnoticed. We highly recommend Norm's Clock Repair!

    I took in two watches to have batteries replaced in both and a new leather band made for one. They…read moredidn't match the color of the leather with the original and when I refused the band, the woman got very snippy then gave me the watch without the band and charged me for the leather. If I had been presented with different options and there had been better communication it could have been a great experience. Due to their poor customer service and for overcharging me they have lost a customer.

    Photos
    Norms Watch Repair Shop - Written Appraisals for Insurance Purpose

    Written Appraisals for Insurance Purpose

    Norms Watch Repair Shop - Tissot Watch

    Tissot Watch

    Norms Watch Repair Shop - Beautiful Topaz Ring Custom Creation

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    Beautiful Topaz Ring Custom Creation

    Barnes Fine Jewelers

    Barnes Fine Jewelers

    4.6(83 reviews)
    12.2 mi
    $$
    Luxury
    Locally owned & operated

    Being our family jeweler for over 21 years, I can't recommend Barnes enough. They have taken…read morestellar care of our daily and heirloom jewelry, and they haven't increased their prices over time. l live in NW Phx now, but I continue to make the drive because they are trustworthy, polite, and friendly (no matter who is there)! Sometimes they are able to fix something same day, and they polish up my wedding bands for no charge. I do find their estimated repair times are inaccurate (LOL...because they always call 3-7 days SOONER than anticipated!) :D One other thing I like a lot is that if you see one of their custom pieces, they put it in the system under your name (like a registry)...in case your special someone wants to surprise you. If I ever leave AZ, it will be hard to find another jeweler like Barnes!

    Quite literally the biggest waste of money ever! I paid $240 for my $5000 white gold tennis…read morebracelet to be rodiumed. Not only does the bracelet have a yellow hue to it still ... but as you can see they didn't even fully rodium the safety chain. It's half white and half yellow now. Total absolute garbage work. When I told the girl it looked yellow her response was "well that happens sometimes". Excuse me? I've had this bracelet for years and never had such a shotty rodium done on it. I cannot believe these people charged me $240 for doing nothing! The bracelet literally looks worse now.

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    Barnes Fine Jewelers
    Barnes Fine Jewelers
    Barnes Fine Jewelers

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    Oliver Smith Jeweler - Proudly serving Arizona since 1981.

    Oliver Smith Jeweler

    4.9(179 reviews)
    12.9 mi
    $$$
    40 years in business
    Family-owned & operated

    My husband Mike recently purchased a Rolex from Oliver Smith, and we honestly couldn't have asked…read morefor a better experience. From the moment we walked in, Keith and Trent made us feel so welcomed and taken care of -- by the end, it genuinely felt like we were working with friends. They were incredibly kind, patient, and knowledgeable, and never once made us feel rushed or pressured. They took the time to really get to know us, answered every question with care, and made the entire process fun, easy, and memorable. We absolutely love the watch, but what really stood out was the relationship and trust that was built along the way. If you're looking for a place where you'll be treated like family and not just another customer, Oliver Smith is it. Five stars without hesitation -- we'll be back and will be recommending them to everyone we know.

    I needed to sell a Rolex for an estate and went to three places for offers. Oliver Smith had the…read morebest offer AND service of the three locations I went to. I'll go back for any jewelry I'm interested in selling. I didn't get a good look at their items for sale but the selection looked great!

    Photos
    Oliver Smith Jeweler - Inside our Flagship showroom.

    Inside our Flagship showroom.

    Oliver Smith Jeweler - Our newly expanded watch showroom features new and pre-owned timepieces from the industry's top brands.

    Our newly expanded watch showroom features new and pre-owned timepieces from the industry's top brands.

    Oliver Smith Jeweler - Shop our extensive Rolex Signature Pre-Owned collection including the Rolex Daytona.

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    Shop our extensive Rolex Signature Pre-Owned collection including the Rolex Daytona.

    Jewelsmith

    Jewelsmith

    4.3(27 reviews)
    5.0 mi
    $$

    I knew one of the original owners til he passed away. My ex had known him growing up. In December…read more2020, me ex husband went there and bought me a bracelet. When I received the bracelet, I knew it wasn't what they had claimed. It was suppose to be an 18K long link bracelet 2.5 dot. $377.--. I finally took it to a reputable jeweler I know. It was only a 10K long link bracelet 2.5 dot. $107.50. I knew they ripped him off. And it's been 5 YEARS. It should be worth more than that. Gold is over 3,000. Oh.....and it was stamped on the link.....10K. Tanya

    Expensive and Inefficient. Brought in 3 items to repair. When I got home I found one of the items…read morewas never even fixed, however I was charged and payed for it. I drove back and they had the jeweler fix it while I waited. It took 58 seconds. All he did was slip a chain through a loop and for this he charged me 20.00. I was also overcharged for fishhooks on a pair of earrings which I previously payed 12.00 to have repaired recently. They charged 20.00 for this. In addition I asked for a call on my cell when the order was ready since I was in the area running errands. I gave her my cell number and after I got home the message was on my landline.so I had to drive back. This place used to be great...it has gone to hell. The workers response to all this...SORRY ABOUT THAT!! Worst value, quality and customer service!!!

    Photos
    Jewelsmith - A peek in one of our Vintage Native American cases.

    A peek in one of our Vintage Native American cases.

    Jewelsmith - Custom Jewelry: All handmade using Arizona stones in Sterling silver.

    Custom Jewelry: All handmade using Arizona stones in Sterling silver.

    Jewelsmith - Custom Jewelry: Unique designs, handmade in White and Yellow Gold.

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    Custom Jewelry: Unique designs, handmade in White and Yellow Gold.

    Breitling Boutique

    Breitling Boutique

    3.4(40 reviews)
    8.7 mi

    I typically don't write reviews, but after multiple attempts over the past few years, I feel like I…read moreshould share my experience. I first visited a couple of years ago to put my name down for a Rolex Submariner. I understood going in that it would likely take time, and I was completely fine with that. I left my information and expected at the very least some sort of follow-up or communication along the way. Fast forward nearly three years later, I never received a single text, call, or update of any kind. I decided to stop back in a few days ago, thinking maybe I could check in, reintroduce myself, and finally get the process moving. Honestly, that ended up being a mistake. When we walked in, not a single sales associate acknowledged us. No greeting, no eye contact, nothing. I even walked toward one associate, and she turned away and went to the back. At that point I figured I'd just be direct. I approached a man (I don't remember his name) and politely said, "Hi, I'm looking to purchase my first watch and I'd love for it to be a Rolex." Instead of any real conversation, he immediately told me to scan a QR code to fill out my information. While I was trying to ask a few questions, his responses felt short, agitated, and dismissive, like he really didn't want to talk. He barely made eye contact the entire time. A friend of mine bought a watch from this AD and mentioned that when they add you to a list, an associate usually texts you so you can communicate and stay updated. I never received anything like that the first time, and now after trying again, it felt like the same experience all over. I understand demand is high and there's a process, but customer service and basic respect shouldn't be optional. Maybe I'm younger than the typical buyer, but that doesn't mean I'm not serious or don't have the money to spend. I walked in ready to start a relationship and make a meaningful purchase, and instead felt completely brushed off. After nearly three years and two separate attempts, I'm left feeling like customers are only valued if they fit a certain image. I really wanted my first watch to come from here, but based on the lack of communication and how I was treated in-store, I'll likely be looking elsewhere.

    What a great place. I have been trying to get by here for a few weeks…read more The service was excellent. The sales lady did a great job and was patient with us. I had a idea what I wanted already. The sales lady very nice and friendly. Some of these timepiece places can be very awful. I loved my experience here and will be back when I get an itch.

    Photos
    Breitling Boutique
    Breitling Boutique - Marks on all screw holes. Trashed my watch.

    Marks on all screw holes. Trashed my watch.

    Breitling Boutique - Chanel Pendant

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    Chanel Pendant

    Ultimate Watches - watches - Updated May 2026

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